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Cashiers Interview Questions

The document outlines the top ten commonly asked interview questions for cashier positions, along with example answers that highlight essential skills such as customer service, money handling, and stress management. It emphasizes the importance of interpersonal skills and maintaining a positive customer experience. The examples provided illustrate how candidates can effectively communicate their qualifications and approach to various scenarios they may encounter on the job.

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jeromeohdeleon17
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21 views7 pages

Cashiers Interview Questions

The document outlines the top ten commonly asked interview questions for cashier positions, along with example answers that highlight essential skills such as customer service, money handling, and stress management. It emphasizes the importance of interpersonal skills and maintaining a positive customer experience. The examples provided illustrate how candidates can effectively communicate their qualifications and approach to various scenarios they may encounter on the job.

Uploaded by

jeromeohdeleon17
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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TOP TEN CASHIER INTERVIEW

QUESTIONS ANSWERS

Here are the top ten most commonly asked cashier interview questions with sample
answers:

What do you think is the most important aspect of a cashier


job? While there’s no right or wrong answer to this question, hiring
managers are generally looking for candidates to cite the importance of
money handling abilities, strong interpersonal skills, and high-quality
customer service.

Example Answer:

As a cashier, I know that I’m tasked with being the


face of a company and maintaining a company’s
positive public image. Therefore, I think the most
important aspect of my job is offering quality,
above-average customer service, and ensuring that
customer satisfaction remains high and shoppers
have a pleasant and enjoyable experience.

.
.

How would you provide excellent customer service in this


role? Again, this question is aimed at assessing your commitment to
excellent customer service. Your answer should align closely with the
company’s customer policies or illustrate the age-old “customer is king”
business mantra.

Example Answer:

.
I would provide excellent customer service by
engaging in friendly interactions with customers,
answering questions about products or store
policies when necessary, and handling any
customer compliments swiftly and efficiently. I
would carry myself with professionalism and
ensure I make a good impression of the business.

.
.

Tell me about an instance where you delivered excellent


customer service. Since customer service is one of the most highly
sought-after skills for cashiers, it’s essential to illustrate your people and
service skills during the job interview.

Telling a story of a satisfied customer, how you maintain a positive


attitude when working, or an instance where you made a split-second
decision to resolve a customer complaint are all great ways of answering
this question.

Example Answer:

In my previous position as a cashier at a


supermarket, I always maintained a warm and
welcoming environment and was polite and patient
with customers. I interacted with every customer
and made sure they had a pleasant shopping
experience.

On one occasion, a customer was upset with the


quality of a product she purchased. I processed the
return, issued a refund, and gave her a new
product free of charge, as per our company policy.
Although she came into the store upset, she left as
a happy customer.
.
.

If a customer was angry or accused you of bad customer service,


how would you handle the situation? As a professional in the
customer service industry, you’re bound to encounter an angry customer
at some point or another.

Employers are looking for cashiers who are capable of handling difficult
situations with ease and professionalism.

Example Answer:

I always try my best to provide the very best


service to my customers. When issues do arise, I
carefully listen to feedback from the customers
and, depending on the situation, do whatever I can
to rectify the situation. I am always accountable
and reasonable when dealing with angry
customers. If the customer was inconsolable, I
would consult my manager.

.
.

Being a cashier can be repetitive work. How would you stay


focused and engaged on the job? The last thing employers want is
for their cashiers to be daydreaming on the job. Describing your
enthusiasm and commitment to the job is a great way of showing how
you’re the most focused and best candidate for the role.

Example Answer:

.
I have many years of experience as a cashier, so I
have crafted and sharpened my abilities and can
perform all the tasks required of me at a high level.
I always focus on completing the task at hand,
moving quickly, and maintaining friendly
interactions with customers. I find that these
techniques keep me focused and engaged.

.
.

Tell me about your money handling skills. Hiring managers often


ask about money handling skills to see where a job seeker’s strengths
and weaknesses lie. Cash handling, or giving and receiving money, is a
key part of a cashier’s job, so it’s important that you disclose how
comfortable you feel receiving money and counting back change.

When answering questions relating to money handling skills,


interviewees should aim to highlight their experience handling cash or
processing payments and their trustworthiness and integrity.

Example Answer:

I always handle money with integrity and have


never encountered any shortages in my five years
of managing a cash register. I’m trained in using
barcode scanners and credit card readers and have
the math skills necessary to calculate change
quickly and accurately.

As a cashier, I take on the responsibility of


collecting payments and, therefore, protecting a
company’s assets and revenue flows. You can count
on me to handle money correctly.

.
.

How would you calculate the change if you received a $20 bill for
an order totaling $8.22? Questions like these might put you on the
spot, but for cashier roles, where calculating change is a key
requirement, they’re pretty common situational interview questions.

Take your time to calculate the change and explain how you calculated
the answer.

Example Answer:

I would calculate the change by counting up from


$8.22 to $20.00. I would give the customer back
three pennies, three quarters, one $1 bill, and one
$10 bill for a total of $11.78.

.
.

Cashier positions can be emotionally and physically tolling. How


do you deal with emotional and physical stress while at
work? Hiring managers commonly ask interviewees how they handle
stress and pressure to gauge how they would deal with particularly
stressful workplace situations and how this may affect their performance
on the job.

When answering this question say calm and be honest. Job recruiters
aren’t usually interested in you telling them how you never get stressed,
instead, they’re looking for ways you work to minimize stressful
situations on the job and examples of how you navigated stressful
environments in previous positions.

Example Answer:
.

Stress is a great motivator for me. It helps to


remind me of what I’m working towards. I find that
I work well under pressure, and do my best work
when I’m faced with a stressful situation or a tight
deadline. As a cashier, the stress of long lines
motivates me to work smarter and more efficiently.
This helps me to stay positive and maintain a high
level of customer satisfaction.

.
.

What would you do if a coworker called out sick and you were
working alone? This is a common issue in the customer service
industry. Since this could easily happen to you if you’re hired, employers
are looking to see how you would handle the situation.

Example Answer:

If I was working alone I would do my best to work


as quickly and efficiently as possible. I know that
long lines lead to frustrated customers, so I would
do everything I can to handle higher volumes of
customers.

Because I can only work so fast without


compromising quality customer service and
accurate cash handling, I would consult with my
manager about calling in other workers if
necessary.

.
.

Why do you think you would be a good cashier? Hiring managers


typically ask this question to evaluate your eagerness for the job and to
see what you will bring to the table.
.

Recruiters are looking for applicants who don’t mind routine work, like
interacting with customers, are honest and friendly, and have the
necessary skills and experience to get the job done.

Example Answer:

I’ve worked as a cashier for many years while I was


still a student and I enjoyed it. I’m confident in my
cash handling abilities and love getting to interact
with new customers every day. I don’t mind the
routine work I find it helps me focus and stay
engaged throughout my shift.

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