Human Resource Level 2

Management Course Outline

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take
part in developing job descriptions, take part in interviews or take responsibility for discipline. The purpose of the course is to introduce those
managers to human resource concepts. The course covers the hiring process, from performing a skills inventory to conducting the interview;
discussing employee orientation; and covers some issues that arise after the hiring (such as diversity issues, compensation and discipline).
This two-day course will teach participants to:
Identify current issues in the human resource field and the changing Get new employees off to a good start.
role of supervisors and managers in terms of HR functions. Understand compensation and benefits.
Write job specifications and identify core competencies. Maintain healthy employee relations.
Apply methods of finding, selecting and keeping the best people Make performance appraisals a cooperative process.
using behavioural description interviewing techniques.
Course Overview Employee Orientation and Onboarding
Participants will spend this session getting to know the course A good orientation is key to an employee’s success. Participants will
objectives and will also have an opportunity to identify their personal
learning objectives. rate their company’s organisation. They will also discuss common
problems and possible solutions.
Defining Human Resource Management
To begin the course, participants will discuss just what “human Follow the Leader
resources” means. They will also complete a case study that highlights In this session, participants will consider leadership skills through a fun
some of the challenges that an HR professional faces. activity.
Performing a Skills Inventory Planning Training
At some point in the life of almost every human resource professional,
During this session, participants will look at what a skills inventory is
and what its benefits are. they will need to develop a training program. During this session, we
will look at the training cycle and the process for performing a training
Forecasting Techniques needs assessment. Participants will also explore the advantages and
Human resource forecasts are attempts to predict an organisation's
future demand for employees. Participants will look at two main types disadvantages of internal and external training.
of forecasting: indexing and extrapolation. Working with External Providers
Job Analysis During this session we will look at some criteria you should use when
A job analysis will ensure that the job description accurately reflects choosing an external person to provide services to your company.
the tasks that the job entails. Participants will discuss what a job Performance Reviews
analysis is and what formats can be used. Participants will also have Performance reviews are a crucial part of helping an employee grow.
the opportunity to complete a basic job analysis. During this session, participants will explore the performance review
Identifying Job Competencies process through individual exercises, a case study and several lectures.
This session participants will discuss how to identify technical and Attendance Management
performance skills needed to do a job. Absenteeism costs companies more money every year. Through a
Position Profiles and Job Descriptions lecture and a case study, participants will look at common causes and
During this session, participants will explore what a job description is solutions.
through a lecture and an exercise. Managing a Diverse Workforce
This session will look at common diversity issues through group work
Do You Really Need to Hire?
If you need to fill a position, there may be other ways of filling it rather and a lecture.
than hiring externally. This session will examine some of those Privacy Issues
possibilities. Participants will also complete an exercise to The privacy of personal information is becoming a bigger and bigger
demonstrate how much hiring a new employee really costs. concern with the advent of technology. During this session, we will
discuss the 10 principles of personal information protection.
Finding Candidates
Participants will look at eight ways to recruit candidates during this Compensation and Benefits
session. During this session, we will discuss the role of compensation and
benefits in retaining employees. Participants will also review the pre-
Advertising Guidelines
During this session, participants will look at some things to consider assignment.
when writing a job ad. Managing Disciplinary Issues
This session will look at a four-step disciplinary system that can be
Screening Resumes
A resume screening guide can be a valuable tool when hiring. This applied to any situation.
session will participants discuss how to develop and use such a guide. Terminating Employees
Preparing for the Interview Firing an employee can be hard to do. Through discussion and a case
Preparation is key to a successful interview. We will look at a study, we will look at some things to consider and some ways to make
preparation checklist and then participants will role play an interview. the process a bit easier.
Conducting the Interview Exit Interviews
This session will look at some key interviewing ideas, including the Exit interviews can be a great tool to help your company grow. We will
history of interviewing, criteria for objective interviews, behavioural discuss types of exit interviews and participants will receive a sample
interviewing techniques, and critical incidents. questionnaire.
After the Interview Course Wrap-Up
During this session, we will look at what participants should do after At the end of the day, participants will have an opportunity to ask
the interview. Special attention will be paid to methods of rating questions and fill out a personal action plan.
candidates.

BQA Accredited Education Training Provider and HRDC Recognised NCBSC (Non-Credit Bearing Short Courses)
Tel: +267 311 4858 or 72 309 719
Learning Together - Achieving Together Email: training@kti.co.bw
Website: www.kti.co.bw