1

HARDWARE AND
NETWORKING SERVICE
LEVEL – I
Based on March 2022, Curriculum Version 1

Module Title: Installing Software Application

Module code: EIS HNS1 M05 0322
Nominal duration: 30 hours

Prepared by: Ministry of Labor and Skill

August, 2022
Addis Ababa, Ethiopia
 Table of Content
Acronyms.......................................................................................................................................3
Acknowledgment...........................................................................................................................4
Introduction to the Module.............................................................................................................5
Unit one: Determine software and upgrade requirements..............................................................6
1.1. Introduction to Computer Software.....................................................................................7
1.2. Determining Client Requirements.....................................................................................14
1.3. Verify the client requirement............................................................................................18
1.3.1Define the software Purpose................................................................................19
Self-Check –1...........................................................................................................................22
Unit Two: Obtain software or software upgrade..........................................................................23
2.1Application Software...........................................................................................................24
2.2. License type and requirement...........................................................................................26
Self-Check –2...........................................................................................................................29
Unit Three: Install or upgrade software......................................................................................30
3. Installing or upgrading application software........................................................................31
3.1Upgrading Software............................................................................................................31
3.2 Minimal Disruption to the Client.......................................................................................34
3.2.1Verify Client Requirements and Client Satisfaction........................................................35
3.2.2 Installation documentation and report.............................................................................36
3.2.3 Software Testing and Impact Analysis............................................................................37
Self-Check – 3..........................................................................................................................39
Operation Sheet – 1..................................................................................................................41
Operation Sheet – 2..................................................................................................................44
LAP Test-1...............................................................................................................................48
List of Reference Materials......................................................................................................49

Page 2 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 2 of 53
 Acronyms
OS- Operating System
Gb—Gigabit
GB—Gigabyte
ICT—Information and Communication Technology
Mb—Megabit
HDD—Hard Disk Drive
IPv4—Internet Protocol version 4
IPv6—Internet Protocol version 6
IPX—Internetwork Packet Exchange
AI—Artificial Intelligence
OS—Occupation standard

Page 3 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 3 of 53
 Acknowledgment

Ministry of Labor and Skills wish to extend a great thanks and appreciation to the many
representatives of TVET instructors and respective industry experts who donated their time and
expertise to the development of this Teaching, Training and Learning Materials (TTLM).

Page 4 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 4 of 53
 Introduction to the Module

In Hardware and Networking Service level one, installing application software is a

crucial skill and knowledge for the ICT industry expert. This module is designed to meet the
industry requirement under the hard ware and Network Servicing occupational standard, to deal
with to allow you to demonstrate an understanding of the installation and/or upgrade of
software. This includes having an understanding of the reasons why upgrades/installations are
required and the factors to be considered when carrying out an installation or upgrade.

Unit of competency: Installing Software Application

This module covers the units:

 Application software and upgrade requirements
 Obtain Application software or software upgrade
 Install or upgrade Application software

Learning Objective of the Module

At the end of this Module trainees will be able to:-
 Determine the software Requirements and to upgrade
 Obtaining required software
 Install the Application software
 Determine the software upgrade
Module Instruction
For effective use this modules trainees are expected to follow the following module instruction:
1. Read the information written in each unit
2. Accomplish the Self-checks at the end of each unit
3. Perform Operation Sheets which were provided at the end of units
4. Do the “LAP test” giver at the end of each unit and
5. Read the identified reference book for Examples and exercise

Page 5 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 5 of 53
 Unit one: Determine software and upgrade requirements
This unit is developed to provide you the necessary information regarding the following content
coverage and topics:

 Introduction to Computer Software

 System Requirement to Install Application software
 Determining Client software Requirements
 Verifying client requirements
This unit will also assist you to attain the learning outcomes stated in the cover page.
Specifically, upon completion of this learning guide, you will be able to:

 Describe the System Requirement to Install Application software

 Determine Client Application software Requirements
 Verify client Application software requirements

Page 6 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 6 of 53
 1.1. Introduction to Computer Software

Computer software is a collection of computer programs and related data

that provide the instructions for telling a computer what to do and how to do
it.
In other words, software is a conceptual entity which is a set of computer
programs, procedures, and associated documentation concerned with the
operation of a data processing system.

Fig. 1 The Full flow of computer

We can also say software refers to one or more computer programs and
data held in the storage of the computer for some purposes. In other words
software is a set of programs, procedures, algorithms and its
documentation.
Computer software has facilitated the interaction between human beings
and computers.
What are the different kinds of software?
Software refers to the computer programs, procedures and documentation
that perform certain tasks on a computer system.
Following is an extensive list of examples of the different kinds of software.
a. Application Software: Application software is that, which is
designed for the end-users and hence known as end-user
programs. It employs the capabilities of a computer to execute
the tasks that the user wishes to perform on a computer
system. Look at the various examples of application software.

Page 7 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 7 of 53
 b. Educational Software: They are used to deliver tests and
track progress. They are used for educational purposes. Training
management and classroom management software are some
examples of educational software. The software used for
purposes of edutainment, a form of entertainment that aims at
educating the masses, is also a form of educational software.
c. Enterprise Software: It caters to the needs of organization
processes and data flow. Customer relationship management
and supply chain management software are the well-known
examples of enterprise software. Enterprise infrastructure
software supports the enterprise software systems.
d. Information Worker Software: It caters to the needs of an
individual to manage information pertaining to a project or a
single department. Resource management software and
documentation tools are some of the popularly used information
worker software.
e. Media Development Software: They are used for the
generation of print and electronic media in the educational and
commercial sector. Image organizers and image editing
software, animation software like Flash, audio and video editors
as well as the web development software are some well-known
examples of media development software.

f. Product Engineering Software: This software is used in the

development of hardware and software products. Application
programming interfaces and integrated development
environments are the well-known examples of product
engineering software. Program testing tools, debuggers,
compilers and CAD are some of the other instances of product
engineering software.
g. Simulation Software: They are used for the simulation of
physical and abstract systems. Computer simulators that are
used for simulating scientific concepts and social ideas,
battlefield, vehicle and flight simulators are some of the popular
examples of simulation software.
h. Programming Software: Programming Languages are used to
write programs that control the functioning of a computer
system. They are the building blocks of computer applications.

Page 8 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 8 of 53
 Go through the complete list of the different programming
languages.
i. System Software: It is computer software that manages and
controls hardware in order to enable application software to
perform its tasks. System software performs the functions like
transferring data from memory to the disk or delivering text
onto a display device.
j. Device Drivers: They are computer programs, which facilitate
the interaction of high-level computer programs with the
hardware devices. Drivers also provide interrupt-handling
mechanisms.
k. Network Managers: They check computer networks, data
transfers and log events.
l. Virus Scanners: They scan for viruses on a computer system.
They are widely known as antivirus software.
m. Content-Control Software: It refers to the software designed
for controlling the content that is permitted for the user to
access. It can determine what content will be available on a
particular machine or network. Content-control software is
commonly used at homes and in schools to restrict the content
that can be accessed over the net by the students.
n. Data Recovery Software: Apart from the facilities of copying
of data files, data recovery software supports the user needs of
backing up important computer data. It allows the user to
specify what is to be backed up and when.

Fig 2.1 Application software

Page 9 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 9 of 53
 1.1Types of Computer Software
The two major types the computer software
 System Software: It helps in running the computer hardware
and the computer system. System software is a collection of
operating systems; device drivers, servers, windowing systems
and utilities. System software helps an application

 Programmer in abstracting away from hardware, memory and

other internal complexities of a computer.
 Application Software: It enables the end users to accomplish
certain specific tasks. Business software, databases and
educational software are some forms of application software.
Different word processors, which are dedicated for specialized
tasks to be performed by the user, are other examples of
application software.

a) Types of Application Software

What is application software? What are the different types of

application software? Know it all along with some interesting examples
of application software.
Application software utilizes the capacities of a computer directly to a
dedicated task. Application software is able to manipulate text,
numbers and graphics. It can be in the form of software focused on a
certain single task like word processing, spreadsheet or playing of
audio and video files.
Different Types of Application Software are:
a. Word Processing Software:
This software enables the users to create and edit documents.
The most popular examples of this type of software are MS-
Word, Word-pad, Notepad and some other text editors.
b. Database Software:
Database is a structured collection of data. A computer
database relies on database software to organize the data and
enable the database users to achieve database operations.
Database software allows the users to store and retrieve data
from databases. Examples are Oracle, MS Access, etc.
c. Spreadsheet Software:
Spreadsheet software allows users to perform calculations. They
simulate paper worksheets by displaying multiple cells that
make up a grid. Excel, Lotus 1-2-3 and Apple Numbers are some
examples of spreadsheet software.

Page 10 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 10 of 53
 d. Multimedia Software:
They allow the users to create and play audio and video media.
They are capable of playing media files. Audio converters,
players, burners, video encoders and decoders are some forms
of multimedia software. Examples of this type of software
include Real Player and Media Player.
e. Presentation Software:
The software that is used to display information in the form of a
slide show is known as presentation software. This type of
software includes three functions, namely, editing that allows
insertion and formatting of text, methods to include graphics in
the text and a functionality of executing the slide shows.
Microsoft PowerPoint is the best example of presentation
software.

Fig .2.2 Application software

System Requirements for Software Installation

To be used efficiently, all computer software needs certain hardware

components or other software resources to be present on a computer.
These per-requisites are known as system requirements and are often used
as a guideline as opposed to an absolute rule. Most software defines two
sets of system requirements: minimum and recommended.
 Minimum specifications are the absolute minimum requirements
for hardware you should have in your system in order to install and
run the OS you have chosen.
 Recommended hardware specifications are what you should have
in your system to realize usable performance.

Page 11 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 11 of 53
  Always try to have the recommended hardware (or better) in your
system. If you don’t, you may have to upgrade your hardware before
you upgrade your OS.
 Make sure you have a good margin between your system’s
performance and the minimum requirements.
 Always run Windows on more hardware, rather than less!
 Recommended requirements are almost always of a significantly
higher level than the minimum requirements, and represent the ideal
situation in which to run the software. Generally speaking this is a
better guideline than minimum system requirements in order to have
a fully usable and enjoyable experience with software.

Hardware Requirements
The most common set of requirements defined by any operating system or software application
is the physical computer resources, also known as hardware. A hardware requirements list is
often accompanied by a Hardware Compatibility List (HCL), especially in case of operating
systems. A hardware compatibility list is a database of hardware models and their compatibility
with a certain operating system. An HCL lists tested, compatible, and sometimes incompatible
hardware devices for a particular operating system or application.
The following sub-sections discuss the various aspects of hardware requirements.

Architecture
All computer operating systems are designed for particular computer architecture. Most
software applications are limited to particular operating systems running on particular
architectures. Although architecture-independent operating systems and applications exist, most
need to be recompiled to run on a new architecture.
I. Processing Power
The power of the Central Processing Unit (CPU) is a fundamental system
requirement for any software. Most software running on x86 architecture define
processing power as the model and the clock speed of the CPU. Many other
features of a CPU that influence its speed and power, like bus speed, cache, and
MIPS are often ignored. This definition of power is often erroneous, as AMD
Athlon and Intel Pentium CPUs at similar clock speed often have different
throughput speeds.

II. Memory
All software, when run, resides in the Random Access Memory (RAM) of a
computer. Memory requirements are defined after considering demands of the
application, operating system, supporting software and files, and other running
processes. Optimal performance of other unrelated software running on a multi-
tasking computer system is also considered when defining this requirement.

Page 12 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 12 of 53
 III. Secondary Storage
Hard-disk requirements vary, depending on the size of software installation,
temporary files created and maintained while installing or running the software,
and possible use of swap space (if RAM is insufficient).

IV. Display Adapter

Software requiring a better than average computer graphics display, like graphics
editors and high-end games, often define high-end display adapters in the system
requirements.
V. Peripherals
Some software applications need to make extensive and/or special use of some
peripherals, demanding the higher performance or functionality of such
peripherals. Such peripherals include CD-ROM drives, keyboards, pointing
devices, network devices, etc.

Fig .2.3 Hard ware device

Software Requirements

Software requirements deal with defining software resource

requirements and per-requisites that need to be installed on a
computer to provide optimal functioning of an application. These
requirements or per-requisites are generally not included in the
software installation package and need to be installed separately
before the software is installed.

a. Platform
In computing, a platform describes some sort of framework,
either in hardware or software, which allows software to run.
Typical platforms include a computer's architecture, operating
system, or programming languages and their runtime libraries.

Page 13 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 13 of 53
 Operating system is one of the first requirements mentioned
when defining system requirements (software). Software may
not be compatible with different versions of same line of
operating systems, although some measure of backward
compatibility is often maintained. For example, most software
designed for Microsoft Windows XP does not run on Microsoft
Windows 98, although the converse is not always true.

b. APIs and Drivers

Software making extensive use of special hardware devices, like
high-end display adapters, needs special API or newer device
drivers. A good example is DirectX, which is a collection of API s
for handling tasks related to multimedia, especially game
programming, on Microsoft platforms.

c. Web Browser
Most web applications and software depending heavily on
Internet technologies make use of the default browser installed
on system. Microsoft Internet Explorer is a frequent choice of
software running on Microsoft Windows, which makes use of
ActiveX controls, despite their vulnerabilities.

1.2. Determining Client Requirements

The installation of new software or a software upgrade involves a number of

carefully planned activities and people who specialize in the installation of
computer applications. These activities begin with the initial request from
the client for new software or a software upgrade. Once the client's request
has been evaluated, the computer supports person first analyses:
 The system components including the capabilities of the client's
computer
 The processes that manipulate the data
 The current system deficiencies
 The system constraints
 The specific objectives and the performance requirements of the new
system
 The corporate desktop software used by the organization.
The next step is to determine and recommend hardware and software
components that will satisfy the client's information needs and comply with
the stated constraints. There are two questions that you must answer before
any recommendations can be made.

Page 14 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 14 of 53
  Is it possible to solve the problem?
 Can the organization afford to solve the problem?
Other things that need to be considered include time frame, cost, technical,
legal, environmental, hardware, software, human, organizational and
operational implications.
Every client has different needs and therefore there will be considerable
variation in the factors which go towards installing new software or software
upgrade. Among these variations are software, licensing and organizational
considerations.

A. Software
Variables for new software and upgrade requirements includes
software versions, commercial software applications, organization-
specific software, operating systems, network operating systems,
stand-alone PC systems, word processing, spreadsheets, database,
graphics, communication packages, software installation instructions
and manuals and the range of suppliers. The relationship between you
and the client, and ease of access to them, will vary; often it will be
easier to work with another department within an organization than
with a client.
B. Licensing
A supplier of software does not sell you the software; you receive a
license to use the software only. Therefore you must determine if the
client has a current valid license to use the software. In some cases
the organization may have a site license, where any computer
belonging to the organization may use the software. In other cases
there may be a limited number of licenses for specific computers.

Fig 3. Product key

C. Organizational Requirements
Variables include contracting arrangements relating to information
technology, purchasing procedures, licensing requirements and
supplier options, storage and retrieval of product licenses, storage of

Page 15 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 15 of 53
 information technology equipment and documentation and retrieval of
product licenses. In addition:
Development methods and tools will vary from very simple
procedures to very advanced computer-assisted software engineering
(CASE) tools
Hardware variables common to personal computers and networks
include disk space, RAM, CPU and the operating system.

Occupational health and safety standards will vary according to

company, government and vendor requirements. Ergonomic and
environmental factors must be considered.
Organizational standards may be based upon formal, well-
documented methodologies
Budget constraints will limit the options available for new software.
Before you can determine new software or software upgrade
requirements for a client, you need to examine their current software
and hardware environment.

2.1The Main Participants in the Installation of Software

There are a number of different people involved in the installation of
software, whether it is a new license or upgrades to existing licenses. The
degree of their involvement will depend on the complexity and extent of
software applications being installed.
The main participants in the installation of new software include:
 Clients or End-Users - the people or group of people for whom the
software is being installed. You interview them in order to find out
what software they currently have, and their information needs.
 Supervisor- the person concerned with the overall management and
allocation of support resources, and of all the technical staff working
on the project. They communicate with the clients and make sure that
they are happy with the service being provided. They are kept
informed of the client's requirements.
 Computer Support Officer - the person who receives a technology-
free statement of user requirements from the client and transforms it
into a working computer system that will fulfill the client's computer
and business needs. Their role is to install and thoroughly test the
software and hardware before handing it over to the client.
 Staff Trainer - responsible for training all the staff in the use of the
new software and for providing documentation for users to support
them with the ongoing use of the software

Page 16 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 16 of 53
  Help Desk Staff - their main task is to provide timely advice (usually
over the telephone) to users in the operation of the hardware and
software in use
 Network Specialist - the person involved with implementing and
maintaining the network.

2.2Report client requirements

Client Involvement
It is a common belief among experienced systems analysts that the
biggest single factor which determines the success or failure of a
system is the amount of client involvement that occurred when
determining the users' requirements. Input by the users does not stop
at the initial investigative phase. Users need to be involved in all
stages of installation and they serve as a reliable information source.
Successful projects have strong and well communicated commitment
on the part of the users. User involvement should ensure that:
 All the user's requirements are met in the initial investigative phases.
These requirements include the information to be produced by an
information system for their everyday work. For example, the system
must be easy to use and produce the required information within
acceptable time frames.
 Users, including the organization’s management, review the software
documents and other relevant reports during installation.
Management requires progress reports, business goals and estimates
of resource usage, costs and completion times. Management must be
convinced that their funds and resources are utilized in the best
possible way. This will ensure that the users will accept the software
once it is operational.
 The users are adequately trained with the new software before it is
installed. This means that they must be familiar with the software to a
level which allows them to independently use it in their everyday work
in order to fulfill their information needs.

I. Management Levels
Clients from different levels of management have different interests in
software applications. Strong client support and involvement and wise user
decisions are essential to successful installation and use of software
applications. Users should be involved to different degrees and in different
ways depending on the managerial hierarchy.
Top-level management is involved with:
 Providing initiative and support for the installation of new software
 The appointment of a supervisor

Page 17 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 17 of 53
  Ensuring compatibility of the new systems functions and objectives
with the business objectives for the organization
 The allocation of resources and approval of budgets
 The monitoring of progress by review at major checkpoints
 Making decisions from alternatives, making trade-offs and considering
relative costs and benefits
 Satisfaction with the system on the part of all other types of users
 Ensuring that organizational guidelines on purchasing hardware and
software are followed.
II. Middle-level management is involved with:
 Receipt of regular progress reports so that they can monitor progress
and make decision: to abort or continue
 Appointing a contact person to deal with the needs of the vendor
 Ensuring that software purchased is of appropriate scope for correct
and detailed support of operations and meets the organization’s
guidelines
 Advising on managerial requirements that will ultimately assist in
effective decision making

 Approving the purchase of software licenses and indicating the

account from which the money will come
 Ensuring the smooth integration of manual and automated procedures
 Ensuring adequate training and documentation for hands-on users.
III. Lower-level management is involved with:
 Providing relevant information during the data-gathering phases
concerned with the functions that the software application will
perform
 Reviewing various user interface designs such as screen forms and
reports
 Assisting system testing and conducting acceptance testing when
requested to do so
 Receiving training when required and reading all appropriate user
manuals
 Ensuring that the supplied documentation is available and kept up-to-
date
 Reporting all problems once the system is operational
 Making valid suggestions for enhancements and modifications to the
new system.

2.3Documenting and Reporting

Page 18 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 18 of 53
 There are many documents that need to be produced and exchanged
between clients and suppliers of software applications. Two important
documents that are exchanged at the initial stages are the Project
Request form and the Feasibility Report. The Project Request form
outlines the general requirements of the client. The Feasibility Report
determines if the client's needs can be met. Included in the Feasibility
Report are possible software applications, their costs, benefits and
impact on the organization.
Although the initial request for change may be verbal, it is formalized
using a Project Request form. This is the first official item of
documentation that the user must submit to the organization
installing the software. Below is a description and an example of the
Project Request Form.

a) Software Requirements

Software requirements and some issues surrounding them, a software

requirement is, including the different types of requirements. And deal
with changing requirements and control project scope, as well as how
requirements affect design. These lessons will give you the knowledge
you need to move on to eliciting and creating good quality
requirements in the next modules.

Factors that affect the software requirements:-

b) User Interaction

A major duty of a software installation person is eliciting and

expressing requirements from your client. to create the best product
for your end users, how to conduct productive client meetings, and
various ways of expressing requirements. These techniques will
provide you with the tools you will need to confidently interact with
your client as well as satisfy them with the “right product”

c) Quality Requirements and Writing Requirements

Explore the many ways in which software requirements can be

represented. the most popular means of expressing requirements in
the industry today: the user story. You will learn how acceptance tests
help to verify the stories which they accompany, and how to create a
robust product backlog. At the end of the module, you will learn how
story maps are used to organize user stories, so that you’re always
putting your effort into the tasks which makes the most impact.

Page 19 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 19 of 53
 Analyzing creates clear, actionable, requirements which result in high
quality software with fewer errors.

1.3. Verify the client requirement

Before the any installation began the following supposed to be considered and verified if the
need of a client are going to be meet

Page 20 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 20 of 53
 1.3.1Define the software Purpose
Your first step is to create an outline for your software requirements specification. This may
be something you create yourself. Or you may use an existing request.
 Purpose, Intended
 Audience, Intended Use,
 Overall Description User Needs,
 Assumptions and dependence,
 System Features and Requirements
 Functional Requirements,
 External Interface Requirement,
 System Feature,
 Nonfunctional Requirements

This is a basic outline and yours may contain more (or fewer) items. Now that you have an
outline, let’s fill in the blanks
a) Intended Audience and Intended Use
Define who in your organization will have access the software and how they should use it. .
It could also include stakeholders in other departments, including leadership teams, sales,
and marketing.
Defining this now will lead to less work in the future.
b) Product Scope
What are the benefits, objectives, and goals we intend to have for this product? This should
relate to overall purpose and goal.
Describe What You Will Build?
Your next step is to give a description of what you’re going to build. Is it a new product? Is
it an add-on to a product you’ve already created? Is this going to integrate with another
product?
Why is this needed? Who is it for?
Understanding these questions on the front end makes creating the product much easier for
all involved.
c) User Needs
Describe who will use the product and how. Understanding the user of the product and their
needs is a critical part of the process.
Who will be using the product? Are they a primary or secondary user? Do you need to know
about the purchaser of the product as well as the end user? In medical devices, you will also
need to know the needs of the patient.

d) Assumptions and Dependencies

What are we assuming will be true? Understating and laying out these assumptions ahead of
time will help with headaches later. Are we assuming current technology? Are we basing
this on a Windows framework? We need to take stock of these assumptions to better
understand when our product would fail or not operate perfectly.

Page 21 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 21 of 53
 Finally, you should note if your project is dependent on any external factors. Are we reusing
a bit of software from a previous project? This new project would then depend on that
operating correctly and should be included.

e) Detail Your Specific Requirements

In order for your development team to meet the requirements properly, we MUST include as
much detail as possible. This can feel overwhelming but becomes easier as you break down
your requirements into categories. Some common categories are:
f) Functional Requirements
Functional requirements are essential to your product because, as they state, they provide
some sort of functionality..
You may also have requirements that outline how your software will interact with other
tools, which brings us to external interface requirements.
g) External Interface Requirements
External interface requirements are specific types of functional requirements. These are
especially important when working with embedded systems. They outline how your product
will interface with other components.
There are several types of interfaces you may have requirements for, including:
 User
 Hardware
 Software
 Communications
h) System Features
System features are types of functional requirements. These are features that are required in
order for a system to function.
i) Other Nonfunctional Requirements
Nonfunctional requirements can be just as important as functional ones.
These include:
 Performance
 Safety
 Security
 Quality
The importance of this type of requirement may vary depending on your industry. In the
medical device industry, there are often regulations that require the tracking and accounting
of safety.
j) Deliver for Approval

Once you analyses the requirements, you can easily manage them throughout your
development process.

Page 22 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 22 of 53
 Self-Check –1 Test

Name: _____________________________________ Date: _________________

Instruction: 1 Answer all the questions listed below. Use the Answer sheet
provided in the next page:
(1 point each)
1. _______ . The main participants in the installation of new software
include:
A. Clients or End-Users C. Supervisor

Page 23 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 23 of 53
 B. Computer Support Officer D. All
2. _______ . Their main task is to provide timely advice (usually over the
telephone) to users in the operation of the hardware and software in
use.
A. Supervisor C. Network Specialist
B. Clients or End-Users D. Help Desk Staff
3. _________ are the people or group of people for whom the software is
being installed. You interview them in order to find out what
software they currently have, and their information needs.
A. Clients or End-Users C. Supervisor
B. Computer Support Officer D. All

4. _____ .What is the recommended requirement of Processor (CPU) for

installing Windows 10?
A. 233 GHz B. 1 GHz C. 233 MHz D. 1 MHz
5. _____ .What is the minimum requirement of Memory (RAM) for
installing Windows 10(32-bit)?
A. 64 MB B. 128 MB C. 1 GB D. 2 GB
6. _____ . Which one of the following is an example of computer
software?
A. Educational Software B. Enterprise Software
B. C. Simulation Software D. All

7. _____ . Which one of the following is NOT an example of application

software?
A. Word Processor B. Spreadsheet
C. Database D. Operating System
8. _____ . Which one of the following is an example of system software?
A. MS Excel B. MS Word
B. C. Operating System D. Media Player

Instruction:2 Answer all the questions listed below, if you have some clarifications- feel free to
ask your teacher.
1. What is computer software? (1 point)
2. What is the use of database software? (1 point)
3. What are the different types of software? (2points)
4. State the system requirement for installing window 10? (5 points)
5. What is application software? (1 point)

Page 24 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 24 of 53
 Unit Two: Obtain software or software upgrade
This unit is developed to provide you the necessary information regarding
the following content coverage and topics:

Obtain software or software upgrade

 Investigate and selecting application program

 Obtain application program

 licensing requirements and record

 Type of license and Cost of license

 Application software Support

This unit will also assist you to attain the learning outcomes stated in the
cover page. Specifically, upon completion of this learning guide, you will be
able to:

 Investigate and select application program

 Obtain application program

 Identify licensing requirements and record

 Identify the different Type of license and the Cost estimations

 Explain software Support provider

Page 25 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 25 of 53
 2.1Application Software

Once a need for software has been identified a requirement specification

should be created to specify what software is required.
For example a business identifies that they need some office productivity
software that will do word processing and spreadsheets. The requirements
specification will detail all relevant information as to how word processing
and spreadsheets need to work for the business. Once you have this
information you can then start looking for software.

Fig.4 Office Application software

Once your supervisor has checked and approved the client's software
requirements you will need to obtain the software.
1.1Investigating and selecting application program
Information available on software products can be accessed from many
sources. These sources have varying degrees of objectivity ranging from
the authoritative to the informal. Some of common sources of
information for searching a product are:
 Computer magazines
 Newspapers
 The Internet
 IT consultants
 IT department
 Computer suppliers
Other sources of information may include industry colleagues, contacts
and organization similar to your own.

Page 26 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 26 of 53
 Depending on the size and the type of your organization, you will choose
one of several different ways of collecting the software. For example,
large organizations usually have a section or a department which
controls purchases and deals only with a selected number of suppliers. In
such cases, you will be provided with a catalogue of available products
from which to choose.
Such organizations also use a Purchase Requisition document (usually
called a PR book) provided by the administrative department. You will
need to fill in and submit a Purchase Order which also needs to be signed
by your supervisor.
If an organization allows purchases to be made from any supplier, then
you will be expected to obtain two quotations from different suppliers
and attach them to your purchase order.
Smaller organizations may require some additional tasks. For example,
you may be asked to create a Purchase Order form using a word
processor and then submit it to a supplier. Therefore, it is essential that
you know the organizational guidelines regarding the purchase of
software.
Every piece of software installed in a computer has clearly specified
system requirements. These requirements define an environment for
correct operation of the software. In general, features which describe
such an environment may include:

 Operating system requirements (whether Windows or Macintosh or

Unix/Linux or other)
 Minimum size of RAM required
 Minimum size of free disk space on a hard disk required
 Depending on the type of software, there could be a list of
additional requirements such as CDROM, sound card, specified
screen resolution and so forth.
Note: Before you proceed with software installation, you need to ensure
that the client's computer satisfies all system requirements.
1.2 Obtaining application programed under instruction
To help determine if the new software is suitable we will need to research
the technical specifications and functionality.
1.2.1 Software Prerequisites
Prerequisites are conditions that will ensure the correct running of
a software application.
Software prerequisites may include:
• Specific system requirements such as hardware or operating
systems [but these are listed as system requirements]

Page 27 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 27 of 53
 • The prior installation of another software package
• Services such as security and access systems, networks,
Internet connections, and so on.
Here are some examples of software prerequisites:
'To browse the World Wide Web using Netscape or other Web
browsers, you must have a connection to an ISP (Internet service
provider).'

1.2.1.1 System Requirements

To ensure the correct operation of their software, most software
manufacturers will specify preconditions to the functioning of their
software by recommending a minimum system configuration. The
system requirements may include:
• The hardware platform
• The operating system
• Resource requirements (CPU, memory)
• Storage capacity for the software and data
• Hardware devices such as a mouse, CD ROM drive, printer,
backup device, modem.
• Minimum specifications for hardware such as screen
resolution
These system requirements ensure that software is installed and
run in an appropriate environment. Many software applications can
run in many different environments, but usually software
manufacturers will only guarantee their software in a limited range
of environments.

1.2.1.2 System Incompatibilities

System incompatibilities are mismatches between the software and the
system configuration and or other installed software. System
incompatibilities may prevent the software being installed or prevent
the software from operating as expected. .
During your investigation of minimum system requirements and
prerequisites, it is important to recognize any incompatibilities with your
target systems.

2.2. License type and requirement

Page 28 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 28 of 53
 There are two general types of software licenses that differ based on how they are viewed under
copyright law

A. Types of software licenses

Free and open source software (FOSS) licenses are often referred to as open source. FOSS
source code is available to the customer along with the software product. The customer is
usually allowed to use the source code to change the software.

Proprietary licenses are often referred to as closed source. They provide customers with
operational code. Users cannot freely alter this software. These licenses also usually restrict
reverse engineering the software's code to obtain the source code.

An open source contributor license agreement is different from a software license agreement.
See how. A more detailed list includes five types of software licenses. It makes finer distinctions
among various types of open source licenses and proprietary licenses. This list includes the
following:

A. Public domain. This software is freely available. Anyone can use and change it or
incorporate code from this software into an application. However, businesses should use
caution as altered code may not meet enterprise quality and security standards.
Companies should be wary of ambiguous licenses that appear to be public domain but
do not explicitly say so.
B. Lesser general public license. Developers can link to open source libraries within their
software and use any licensing type for the code.
C. Permissive. This type of license will establish some requirements for distribution or
modification of the software. It also has requirements for preserving license notices,
copyrights or trademarks. There are several variations of permissive licenses, including
Apache, BSD (Berkeley Source Distribution) and MIT licenses.
D. Copyleft. Licensed code may be distributed or modified as part of a software application
or project if all code involved is distributed under the same license. New products
containing old code with a copy left license must comply with the restrictions laid out in
the old code's license.
E. Proprietary. This is the most restrictive license type. Proprietary software licenses make
it illegal to copy, modify or distribute the software. These licenses provide the software
owners with the most protection from unauthorized use of the software.

Different software licenses enforce different levels of restrictions on users' ability to copy,
modify and distribute code. See the five most common types.

B. Software license cost

The cost of a software license depends on the type of license, the type of software and the
pricing model. There may be a one-time fee that gives the user ownership rights to the software
program. This approach is considered the traditional way of owning software -- buying the

Page 29 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 29 of 53
 license up front and gaining the rights to use the software indefinitely. This type of purchase
agreement is known as a perpetual license.

Alternatively, the user may pay an initial fee followed by a subscription plan where payment is
made at regular intervals.

License costs are often based on the number of users and devices that use the software. They
may also depend on the software deployment method. Costs can increase with add-ons,
upgrades, maintenance fees and other fees. Depending on these factors, software license costs
can vary from free or nearly so, to many thousands of dollars.

Tracking software licenses and costs can be particularly difficult across virtualized servers,
mobile devices and the cloud operations.

C. Software license agreement

End-user license agreements typically include basic information about the parties entering the
agreement, such as full names of the parties’ involved, contact information and address of the
parties. It also likely includes information on the following:

When the conditions of the agreement go into effect (i.e., the moment the user accepts the terms
and conditions); charges owed per user; the duration of the agreement; terms of cancellation and
terms for recovery of charges if cancelled during the period covered by the original agreement.

Page 30 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 30 of 53
 Self-Check –2 Test

Directions: Answer all the questions listed below. Use the Answer sheet provided in
the next page:
_______1. __________are conditions that will ensure the correct running of a
software application.
A. Prerequisites B. Software condition C. Software Control
D. All
_______2. To ensure the correct operation of their software, most software
manufacturers will specify preconditions to the functioning of their
software by recommending _____________.
A. Business Requirement B. minimum system configuration
C. Feasibility Requirement D. All
_______3. _________ are mismatches between the software and the system
configuration and or other installed software.
A. Business Requirement B. Minimum system configuration
C. Feasibility Requirement D. System incompatibilities
_______4.Information required from vendors will include
A. A list of prerequisites for installation and operation of the
product
B. A list of system requirements

Page 31 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 31 of 53
 C. Support and maintenance services, requirements or
arrangements
D. All
Instruction: Answer all the questions listed below, if you have some clarifications-
feel free to ask your teacher.
Say TRUE or FALSE
1. Information available on software products can be accessed from
many sources
2. Code that doesn’t have an explicit license is not de facto in the public
domain
3. To protect code and the organization, you need to understand the
software licenses that govern the use of any code.
4. Security is one the Application software.
5. Microsoft Windows (7, 8, and 10) Professional versions Microsoft Office (Word, Excel,
PowerPoint, and Outlook) are not application software.

Page 32 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 32 of 53
 Unit Three: Install or upgrade software
This unit is developed to provide you the necessary information regarding the following content
coverage and topics:
Install or upgrade software

 Installing or upgrading application software

 Completing and testing Installation process
 Analyzing a possible impact on other systems

This unit will also assist you to attain the learning outcomes stated in the cover page.
Specifically, upon completion of this learning guide, you will be able to:

 Install or upgrade application software

 Complete and test Installation process
 Ensure client requirements are satisfied

 complete Installation process

 Test and acceptance Application software

 Analyze client issues

Page 33 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 33 of 53
 3. Installing or upgrading application software
3.1Upgrading Software

The term upgrade refers to the replacement of a product with a newer version of the same
product. It is most often used in computing and consumer electronics, generally meaning a
replacement of hardware, software or firmware with a newer or better version, in order to bring
the system up to date. Common software upgrades include changing the version of an operating
system, of an office suite, of an anti-virus program, or of various other tools.
 Risks of Upgrading
Although developers produce upgrades in order to improve a product, there are risks
involved—including the possibility that the upgrade will worsen the product.
Upgrades of hardware involve a risk that new hardware will not be compatible with
other pieces of hardware in a system. For example, an upgrade of RAM may not be
compatible with existing RAM in a computer. Other hardware components may not be
compatible after either an upgrade or downgrade, due to the non-availability of
compatible drivers for the hardware with a specific operating system. Conversely, there
is the same risk of non-compatibility when software is upgraded or downgraded for
previously functioning hardware to no longer function.
Upgrades of software introduce the risk that the new version (or patch) will contain
a bug, causing the program to malfunction in some way or not to function at all
Upgrades can also worsen a product subjectively. A user may prefer an older version
even if a newer version functions perfectly as designed.
 When Should You Upgrade Your PC Software?
With new versions of the software being released regularly; one of the questions we get
often is how someone should decide whether they should upgrade their software to the
current version. In addition to the cost of the upgrade, which seems to be rising steadily,
there is the hassle factor in using new software - learning the new features or interface,
the bugs that inevitably there and the resulting temporary loss of productivity. When we
are talking about software, we are referring to both the software drivers that guide the
operation of the computer components as well as the application software, such as a
word processor or spreadsheet.
We generally separate software upgrades into two categories:
 Service releases or bug fixes and
 New software versions.
For service releases or bug fixes, we tend to upgrade as soon as they are released since they
usually make the software more stable and reliable.
For new software versions, we should use four criteria to determine whether we want to
upgrade:
 Is our current version no longer supported?
As software manufacturers release new software, they no longer support the older
versions. Most software companies support the most recent old version and perhaps one

Page 34 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 34 of 53
 more past version, but rarely more than two old versions. To check if your version is
supported, you can go to the software maker's website and check the support area.
 Does the new version have some features that will make my work more efficient?
Almost every software release includes new features designed to make work more
efficient or easier. We should examine the list of new or changed features to see if any
will really benefit me. Most people never use more than 10-20% of the features of a
software package, so new features in that unused 80% are of less interest.
 Has the software been out long enough to detect any significant problems?
We will usually wait 6-12 months after a major new software version is released before
upgrading. In the first few months, the software company finds bugs that they didn't find
when testing it and they prepare a service release or minor upgrade to fix those
problems. Usually wait until that first service release is available until you upgrade. This
reduces the risk of upgrading and running into significant problems.
 Will I run into file format compatibility issues?
If a software application has changed the file format that the information is saved in, the
new files may not be compatible with the old version of the software. This can cause
problems when sharing files with colleagues or partners. If the file format has changed, I
will wait longer to upgrade in order to ensure that most of the people I will share files
with have upgraded and we will reduce the risk of running into file compatibility
problems.
3.1.1Installing Software

Some software can be executed by simply copying it to a computer and

executing it with no further argument; no installation procedure as such is required.
Other programs are supplied in a form not suitable for immediate execution, and require
an installation procedure. Installation may include unpacking of files supplied in a
compressed form, copying them to suitable locations, tailoring the software to suit the
hardware and the user's preferences, providing information about the program to
the operating system, and so on. The installer may test for system suitability and
available mass storage space.
Type of Installations

 Silent Installation
Installation that does not display messages or windows during its progress. "Silent
installation" is not the same as "unattended installation", though it is often improperly
used as such

 Unattended Installation
Installation that is performed without user interaction during its progress or, in a stricter
sense, with no user present at all, except eventually for the initial launch of the process.
An installation process usually requires a user who "attends" it to make choices at
request: accepting an EULA, specifying preferences and passwords, etc.

Page 35 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 35 of 53
 Some unattended installations can be driven by a script providing answers to the
various choices such as the answer file which can be used when installing Microsoft
Windows on a large number of machines.

 Self-Installation
Unattended installation, without the need of initial launch of the process (i.e. Vodafone
Mobile Connect USB Modem or Huawei E220's Mobile Partner software that self-
installs from the USB port).
 Clean Installation
Given the complexity of a typical installation there are many factors that may interfere
with its successful completion. In particular files that are leftover from old installations
of the same program or an unstable situation of the operating system may all act to
prevent a given program from installing and working correctly. An installation
performed in absence of such interfering factors (which may vary from program to
program) is called a clean installation. In particular, a clean operating system
installation can be performed by formatting its destination partition before the actual
installation process.
 Flat Installation
An installation of a program performed from a copy (called a flat copy) of its original
media contents (mostly CDs or DVDs) to a hard drive, rather than directly from the
media. This may help in some situations where the target machine isn't able to cope
with random access reads from CD/DVD at the same time as performing the CPU-
intensive tasks often required by an installation, or where the target machine does not
have an appropriate physical drive.
 Network Installation
An installation of program from a shared network drive. This may simply be a copy of
the original media (as in a Flat Installation), but frequently, software publishers which
offer site licenses for institutional customers provide a version intended for installation
over a network.
Install Microsoft Office 2016

What needed?
 A laptop or PC (obviously!) with at least 1GB of storage space.
 A flash drive (1GB as a minimum, 2GB or above recommended).
 DVD/USB flash drive with at least 1GB free space. This drive will be formatted, so
make sure it doesn't have any important files on it.
 Technician PC - PC that you'll use to copy the USB flash drive
 Destination PC - A PC that you'll install The Application software.

Page 36 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 36 of 53
 3.2 Minimal Disruption to the Client

Just like when installing hardware, one important consideration when installing or upgrading
software is to try and install the software with minimal disruption to the client.
You could consider the same installation schedule as of hardware maintenance such as:
 quiet periods (for example, during holiday periods)
 before or after normal office hours
 while the client/user is out of the office
 when the client will not be needing their computer
Installation would vary depends on the software to be installed and the hardware speed. You
can check your manuals or documented procedures on how much time it would take to install
specific software for a specific hardware. You can also check the web on how much time your
software installation would take given your hardware.
Once you have known the how much time it would take for the software installation, you can
now arranged a suitable time, make sure you adhere to it or give advanced notice if you will be
delayed. Remember that clients may have scheduled their daily workload around the
installation.
The use of cloning software would be another option when installing the same software’s to
several computers that needs to obtain the same software’s. Just make a clean installation of all
software’s on one computer then you can clone the other computers to obtain the same
software’s at a minimum time. It would be advisable for new computers having the same
hardware specifications.
After completing essential verification of suitability of hardware and software according to
supervisor's instructions, you have to work out when will be the most suitable time to install the
software. The major point which you need to consider is to ensure that the installation process
will minimize client disruption.
To achieve that, it is recommended you approach the software installation process in a
structured way. That is:
 Establish the approximate time for the installation (include time to resolve problems
which may arise during installation)
 Discuss with your client when the projected time for installation will cause minimal
disruption to the organization’s operation
 Organize resources required to record:
 any problems which may arise during installation
 a specific options or customized configurations implemented during installation
 Organize resources required during installation process e.g. troubleshooting disks,
startup disks, backup disks, license number and registration number
Once the software installation or upgrade has been done, make necessary update on the software
inventory for that particular hardware. Update also the operational procedures on how to install
the new version of the software being installed.

Page 37 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 37 of 53
 3.2.1Verify Client Requirements and Client Satisfaction

The last step which you have to do to complete the software installation process is to verify
client requirements.
Your client has invested in the software you installed, so you have to demonstrate to your client
that the program indeed does what it is supposed to do. Such a demonstration will strongly
depend on the type of software you install.
You also have to consider the level of customer's skills in operating the software. For a
beginner, you will demonstrate the very basic steps, such as how to get started and close the
software. It is also recommended that you provide some information about the appropriate
training for beginners. Some companies may provide staff trainer.
Staff Trainer
 Responsible for training all staff in the use of the new software.
 Provides documentation for users and ongoing support.
For more advanced users, your demonstration should display the use of features matching the
client's initial requirements.
Any demonstration which you wish to do should be planned, prepared and tested in advance,
prior to installation of the software. Performing an unplanned demonstration may lead to basic
errors which may make your customer question the quality of your work.
You should also be aware that some software programs are very complex or may contain many
components (e.g. integrated software). In such cases, conducting a demonstration covering
every element of the client's requirement would not be practical because it may take very long
time. If such programs contain some kind of built-in demonstration, you should make your
customer aware of this feature.
The last, and probably the most important way of ensuring client satisfaction is to provide
immediate help or support in a case of emergency (Using the Help Desk Staff or Computer
Support Officer).
Unfortunately, problems with software happen quite frequently. The most frequent problems
with software are generated by inappropriate usage.
Sometimes problems with software may arise due to hardware malfunction, and occasionally
problems can be generated by incorrectly written software (software bugs). However, since you
installed the software most customers will assume that you are responsible for all problems they
experience. If you (and your organization) value a customer and wish to continue providing
service, you have to ensure that your client can contact you and report any problems. You also
have to respond to these problems and provide a solution as soon as you can.

Page 38 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 38 of 53
 3.2.2 Installation documentation and report

Installation guide is a technical communication document intended to assist people on how

to install a particular program. An installation guide may include the following information: The
first part of a guide may give general instructions.
An installation report is a document that describes in detail the correct installation procedures.
This can involve a machine, a device or an appliance. When you write an installation report, it
must be kept organized and detailed. While there is no proper format required for an installation
report, you should include the basic installation steps, safety concerns and installation checklists
sections to help the reader understand what the installation requires and why. Organize the
sections in the order they are needed, so give an introduction of the device being installed and
the safety precautions before the installation process.

Fig .6 sample installation form

 Write an introduction to your installation report. This should include a description of the
item being installed, its function and why it is important to install it correctly. For
example, for an oven explain how it is an appliance for the kitchen used to cook warm
meals. Explain that proper installation is necessary to avoid fires or gas leaks.
 Provide a list of safety icons or images the person may encounter during the installation
process. This can include electrical dangers, possibility of gas leak or sharp edges.
Explain each danger and what picture accompanies what safety issue.
 List all of the potential dangers that emerge during the installation process. This can be
electrical sparks when installing an electrical box, for example.
 Create a checklist that gives the user the ability to inspect the item for installation to
ensure everything is intact prior to the installation process. Inform the reader that if
something is broken on the device, installation should not be attempted.

Page 39 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 39 of 53
  Write a step-by-step instructional manual that guides the reader through the entire
installation process. The manual must be detailed, so the user knows exactly what he is
doing at all time. For example, write "Unpack the device from the box and remove all of
the packaging and protective paper." Write for beginners and do not take any knowledge
for granted.
 Provide detailed sketches or images of the item being installed. If the installation
requires assembly, images can be quite helpful to show the reader how pieces are
attached to one another.
 Create illustrations to show the reader how specific levels, such as water or battery
levels, should appear after installation, if applicable. Illustrations can help show the
reader whether the installation is done correctly. If there is a possibility that the water or
battery levels can alter during or directly after installation, let the reader know. For
example, the water levels in a toilet bowl can alter after installation as the water needs to
run its course in the pipes.
 Write a conclusion that focuses on the importance of item management and
maintenance. Indicate improper actions, such as placing heavy items on top of the
device that may cause the equipment to break or function inadequately if it is not
maintained properly.
 Save the installation report as a PDF file. This will ensure that no one except yourself
can change or update report as required.

Installing software from the Web

1. Locate and download an .exe file.

2. Locate and double-click the .exe file. (It will usually be in your Downloads folder.)
3. A dialog box will appear. Follow the instructions to install the software.
4. The software will be installed.

3.2.3 Software Testing and Impact Analysis

Test Procedures
Computer Support Officer – The person who receives a technology-free statement of the user
requirements and transforms it into a computer system.
 Installs and tests the software.
Once the software has been installed you need to check out its correct operation. Testing
procedures used will depend on the type of software being installed. However, for each type of
software there are three basic functions which should be tested:

 Starting software
 Software operation
 Closing software
Starting software may involve provision of instructions on how to start the software. It may also
involve creation of shortcuts to simplify access to the software.

Page 40 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 40 of 53
 Testing software operation will require testing data. Data selected for testing purpose should
involve use of fundamental features of the software to demonstrate their correct operations.
Closing software will demonstrate the conclusion of the full cycle software operation. Testing
all three stages will confirm that there are no side effects in operation of any part of the
software. Such are usually the responsibilities of the Computer Support Officer.
Impact Analysis is defined as analyzing the impact of changes in the deployed product or
application. It gives the information about the areas of the system that may be affected due to
the change in the particular section or features of the application.

The impact is analyzed on Requirements, Design & Architecture, impact on Test and impact on
schedule.

Why Change Impact Analysis is done?

A. It is done to understand the possible outcome of implementing the change. Inducing too
much functionality into a product can reduce the overall performance of the product.
B. To identify all the files, documents and models that might have to be modified if a team
decides to implement the change in product
C. To estimate the effort needed behind implementing the change
D. To identify the task required to implement the change

What is Impact Analysis Document?

Impact Analysis document can be used as a checklist. It is used to evaluate change request
before working on them. The Impact Analysis document should give details like

A. Brief description of an issue

B. Explain or show an example of how the defect is causing failure and/or inefficiency
C. Include an estimate of complexity
D. Include an estimate of cost and time for a fix
E. Functionality to be tested
F. List down the new test cases created for the change
G. Reference document- Mention the reference document, technical specification, etc.

Page 41 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 41 of 53
 Self-Check – 3 Test

Directions: Answer all the questions listed below. Use the Answer sheet provided in the next
page:
_____ 1. Common APPLICATION software upgrades include changing the version of
A. Operating System B. Office Suite C. hardware D. All
_____ 2. ____________ refers to the replacement of a product with a newer version of the
same product.
A. Install B. Uninstall C. Upgrade D. None
_____ 3. For _____________, we tend to upgrade as soon as they are released since they
usually make the software more stable and reliable.
A. New software versions
B. Service releases or bug fixes
C. Old software versions
D. All
_____ 4. Which of the following is not software Upgrading Risks?
A. Upgrade will improve the product
B. The risk of incompatibility
C. The new version will contain a bug
D. All
_____ 5. Windows applications that do not require installation are often called____.
A. Portable application
B. Installable application
C. Server-based software
D. None

True or false

1. Before installing Application software a Technician PC - Windows PC that

you'll use to format the USB flash drive and a Destination PC
2. Closing software will demonstrate the conclusion of the full cycle software
operation.
3. Once the software installation or upgrade has been done, make necessary
update on the software inventory for that particular hardware.
4. Impact Analysis is defined as analyzing the impact of changes in the deployed
product or application

Page 42 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 42 of 53
 Explain the following

1. What is Installation document?

2. Define Installation report?

Page 43 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 43 of 53
 3.1. Installing and Upgrade Application software

Operation Sheet – 1 Installing Application Program

Operation sheet 1.2 Install or Upgrade to Microsoft office 2016 Application software

Operation title: Installing or Upgrading Application software

Purpose: To Run Microsoft office 2016 Application
Instruction: Ask for software and necessary materials from your instructor and implement
the following steps

Tools and Equipment: Microsoft office 2016 and Personal Computer/Lap top
Precautions:
1. Connect the USB flash drive to your technician PC.
2. Copy Windows Setup to the USB flash drive
3. Use copy and paste the entire contents to the USB flash drive.
4. check the USB have the Setup of Microsoft Office 2016

Fig 8 Microsoft office 2016

Steps:1
1. First input the setup in (flash or DVD).
Then turn on the computer,

Page 44 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 44 of 53
 Open the USB drive in File Explorer, and then double-click the setup file.

Steps:2

Steps:3

Steps:4

Page 45 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 45 of 53
  Accepting the license terms, accepting the license terms screen with Accept selected
 In the Choose what to keep window, select what you want to keep, and then click Next.
 Then click Install now.

Quality criteria : Checking every application integrated in Microsof Office 2016 Properly
install

Page 46 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 46 of 53
 Operation Sheet – 2 Installing Application Program

1.3How to install Acrobat Adobe

Operation title: installing or Application software

Purpose: To Run Acrobat Adobe
Instruction: Ask for software and necessary materials from your instructor and implement the
following steps
Tools and Equipment: Acrobat adobe setup and Personal Computer/Lap top
Precautions:

 Connect the USB flash drive to your technician PC.

 Copy Acrobat Adobe Setup to the USB flash drive
 Use copy and paste the entire contents to the USB flash drive.
 check the USB have the Setup of Adobe Application

To Install a Program from the Internet

Step 1:- In your Web Browser, click the Link to the program.
Do one of the following:
 Click on the searched setup (Download)

When downloading and installing programs from the Internet, be sure you trust the publisher of
the program and the website that is offering the program.

Page 47 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 47 of 53
 Or
Download Adobe Acrobat Reader.
Image titled Install Adobe Acrobat Reader

Step 2
Download the Software by clicking on the Download Button.
Image titled Install Adobe Acrobat Reader
Go to the directory, where your downloaded Installation file has been kept, usually Desktop.
Image titled Install Adobe Acrobat Reader

Page 48 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 48 of 53
 Step 3
Double-Click the Installation File.
Image titled Install Adobe Acrobat Reader

Step 4
Let the Setup File install Adobe Acrobat Reader on your computer. Image titled Install Adobe
Acrobat Reader

Restart your computer. Image titled Install Adobe Acrobat Reader

Page 49 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 49 of 53
 Quality criteria :
 Checking every application integrated in Microsof Office 2016 Properly install.
 If the program you want to uninstall is not listed, it might not have been written for this
version of Windows.
 To uninstall the program, check the information that came with the program.

Page 50 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 50 of 53
 LAP Test-1 Practical Demonstration

Name: _____________________________ Date: ________________

Time started: ________________________ Time finished: ________________
Instructions: Given necessary templates, tools and materials you are required to perform
the following tasks within -1 hour.
1. You need to successfully Install Power Geez 10 and Google Chrome, Antivirus

2. Uninstall the other browser like opera, edge

3. Using the following condition. Check every application works properly

Instructions: Given necessary templates, tools and materials you are required to perform the
following 1- hour.

1. You need to successfully install the following application software’s.

A. Adobe Acrobat Reader
B. Microsoft Office 2016

2. You need to successfully uninstall tasks within the following application software’s.

A. Adobe Acrobat Reader

B. Microsoft Office 2016

Page 51 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 51 of 53
 List of Reference Materials

 software-installation-and-upgrade camberig university).

 List of software bugs. https://en.wikipedia.org/wiki/List_of_software_bugs, 2015.
[Online; accessed 12-September-2015]. [7] Unchecked exceptions — the controversy.

 https://docs.oracle.com/javase/ tutorial/essential/exceptions/runtime.html, 2015. [Online;

accessed 15- September-2015].

 Douglas Adams. Dirk Gently’s Holistic Detective Agency. Pocket Books, 1987.

 Jon L. Bentley and M. Douglas McIlroy. Engineering a sort function. Softw. Pract.
Exper.,

 help.adobe.com/ca/acrobat/kb/install-reader-dc-windows.

Page 52 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 52 of 53
 Participants of this Module (training material) preparation
N Name Qual/ Field of Organiza Mobile E-mail
o (Level) Study tion/ number
Institutio
n
1

2
3
4
5
6
7

Page 53 of 53 Ministry of Labor and Installing the software Application Version -1

Skills August, 2022
Author/Copyright
Page 53 of 53