1. All of the following are classifications on the Myers-Briggs Type Indicator except ________.

A. thinking/feeling ​ B. independent/dependent
C. extroverted/introverted​ D. sensing/intuitive
Answer: B
2. Which of the following theories proposes that people prefer to feel they have control over their actions, so
anything that makes a previously enjoyed task feel more like an obligation than a freely chosen activity will
undermine motivation?
A. self-determination theory​ B. motivation-hygiene theory
C. self-serving theory​ D. two-factor theory
Answer: A
3. ________ refers to an individual's belief that he or she is capable of performing a task.
A. Self-determination​ B. Emotional contagion
C. Self-efficacy​ D. Affect intensity
Answer: C
4. When Ariana Winter is told that her dog has been killed by a car, she feels deeply saddened. Her feelings are
then overcome by a surge of anger at the car driver. However, minutes later, she is able to laugh and talk about
the good memories spent with her pet. What is one of the reasons that Winter's reaction can be categorized as an
emotion?
A. It is a negative feeling​ B. Its cause is general and ambiguous
C. It lasted for a brief time period​ D. It is not action-oriented
Answer: C
5. Katherine Connor started her day with a cup of coffee while reading the newspaper. However, something
about the day makes her feel low. When she reaches the office, she feels upset and distracted from work
although she cannot pinpoint a reason for feeling this way. She continues to feel upset and distracted through the
rest of the day. Which of the following is she most likely to be experiencing?
A. a mood​ B. a counteraction
C. a reaction​ D. a responseB.
Answer: A
6. Which of the following answer choices is the best definition of attitude?
A. Attitudes are the yardstick by which one measures one's actions
B. Attitudes indicate how one will react to a given event
C. Attitudes are the emotional part of an evaluation of some person, object or event
D. Attitudes are evaluative or emotional statements of what one feel about something or someone
Answer: D

7. Janice is late for work each day by about ten minutes. How would attribution theory describe this behavior?
A. It shows consensus​ B. It shows reliability
C. It shows similarity​ D. It shows consistency
Answer: D
8. Which of the following best defines organizational behavior?
A. It involves analyzing different people in an industry with independent profit-centered motives
B. It involves developing exclusively the knowledge of managers and senior-level employees
C. It involves the study of groups of people coming together for collective bargaining
D. It involves the study of what people do in a company and how it affects the company's performance
Answer: D

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 9. Alicia Akers works as a marketing executive. She always talks in a high pitch and often draws a lot of
attention wherever she is. Which of the following statements best explains the reason behind people noticing
Akers?
A. Perception of reality depends on the perceiver's past experiences
B. The time at which we observe behavior affects perception
C. Perception of reality depends on the perceiver's personality
D. Characteristics of the target affect people's perception
Answer: D
10. Which of the following statements is true regarding perception?
A. Our perception of reality can be different from the objective reality
B. Perception of reality is independent of one's personality
C. Our perception of reality is independent of our past experiences.
D. Our perception of a target is not affected by the context of the situation in which the perception is made
Answer: A
11. The emotional, or feeling component of a person's attitude is called ________.
A. the cognitive component​ B. complex understanding
C. the affective component​ D. a complex attitude
Answer: C
12. Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior
editor sent back some of Janice's work covered in red ink corrections. Up until now, all of Janice's work had
been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her. Which
component of an attitude is not represented in the previous scenario?
A. the affective component​ B. the behavior component
C. the positive component​ D. the cognitive component
Answer: B
13. Which of the following group of activities are under the R&D function?
A. It gathers and summarizes financial data to prepare financial reports such as balance sheet and income
statement for the organization's management, investors, lenders, suppliers, tax authorities, and other
stakeholders.C.
B. It applied research, and aimed at discovering solutions to problems or creating new goods
C. It is used to create, keep and satisfy the customer
D. It includes conducting job analyses, planning personnel needs, recruiting the right people for the job,
orienting and training, managing wages and salaries.D.
Answer: B
14. ________ diversity refers to diversity in observable attributes such as race, ethnicity, sex, and age.
A. Additive​ B. Surface-level
C. Disjunctive​ D. Psychographic
Answer: B
15. You are the manager of a small boutique. You have decided to apply the Big Five Model in order to
understand your employees and their work habits because it is generally supported by an impressive body of
research. You want to use the five dimensions of personality to match individuals with jobs to which they are
well-suited. You know that your customers are demanding and sometimes difficult. Which personality
dimension taps a person's ability to withstand stress?
A. judging​ B. conscientiousness
C. emotional stability ​ D. extroversion
Answer: C
16. Differences in ________ indicate surface-level diversity.
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 A. values​ B. style of work
C. personality​ D. ethnicity
Answer: D
17. Which of the following is not included in the Big Five model?
A. intuitiveness​ B. conscientiousness
C. Iemotional stability ​ D. agreeableness
Answer: A
18. Designing an organization's structure, such as who reports to whom, defines the ________ function
A. Organizing​ B. Planning
C. Controlling​ D. Leading
Answer: A
19. According to Maslow's hierarchy of needs, which of the following is a lower level need?
A. esteem​ B. self-actualization
C. safety-security​ D. social-belongingness
Answer: C
20. ________ diversity refers to diversity with respect to attributes that are less easy to observe initially but that
can be inferred after more direct experience
A. Surface-level​ B. Deep-level
C. Additive​ D. Demographic
Answer: B
21. What does the Myers-Briggs Type Indicator classification of "E or I" stand for?
A. emotional/introverted​ B. emotional/intuitive
C. extroverted/intuitive​ D. extroverted/introverted
Answer: D
22. A difference in ________ would indicate deep-level diversity.
A. gender​ B. ethnicity​ C. age​ D. values
Answer: D
23. A process of making decisions by constructing simplified models that extract the essential features from
problems without capturing all their complexity is known as ________.
A. active selection​ B. intuitive decision making
C. bounded rationality​ D. optimal decision making
Answer: C
24. Which of the following is a characteristic of emotions?
A. Emotions last for a longer time period than moods
B. Emotions are never action-oriented in nature
C. Emotions lack a contextual stimulus
D. Emotions are short-lived feeling experiences
Answer: D
25. ________ bias is a tendency to fixate on initial information and fail to adequately adjust for subsequent
information.
A. Availability​ B. Hindsight
C. Overconfidence​ D. Anchoring
Answer: D
26. You are the manager of a small boutique. You have decided to apply the Big Five Model in order to
understand your employees and their work habits because it is generally supported by an impressive body of
research. You want to use the five dimensions of personality to match individuals with jobs to which they are
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well-suited. You wish to predict job satisfaction is in each of your employees. Which of the five facets of
personality will probably be of the most interest in this case?
A. agreeableness​ B. conscientiousness
C. extroversion​ D. emotional stability
Answer: D
27. Which of the following most likely indicates surface-level similarity?
A. Nina and Chuck are colleagues who share similar views on corporate social responsibility
B. Tim and Jake are colleagues who take risks and are quick decision makers.
C. Jane and Sara grew up in the same town and went to school together
D. The employees at GenSys prefer teamwork over individual assignments.
Answer: D
28. According to the two-factor theory, ________.
A. there exists a hierarchy of needs within every human being, and as each need is satisfied, the next one
becomes dominantB.
B. employees view work as being as natural as rest or play, and therefore learn to accept, and even seek,
responsibilityD.
C. the aspects that lead to job satisfaction are separate and distinct from those that lead to job dissatisfaction
D. most employees inherently dislike work and must therefore be directed or even coerced into performing
itC.
Answer: C
29. Which of the following terms refers to a person's ability to detect and to manage emotional cues and
information?
A. self-concordance​ B. illusory correlation
C. emotional intelligence​ D. emotional spectrum
Answer: C
30. Which dimension of the Big Five model refers to an individual's propensity to defer to others?
A. conscientiousness​ B. agreeableness
C. emotional stability ​ D. feeling
Answer: B
31. The Pygmalion effect is based on the concept of ________.
A. self-fulfilling prophecy​ B. self-determination
C. self-concordance​ D. cognitive evaluation theory
Answer: A
32. The six key dependent variables relevant to OB on the contingency model to help explain the complexities
of organizational behavior are ________.
A. productivity, absence, turnover, deviant behavior, citizenship behavior, and job satisfaction
B. human resources, turnover, structure, culture, leadership, and trust
C. decision making, stress, citizenship, conflict, teams, and politics
D. biography, personality, emotions, perception, motivation, and ability
Answer: A
33. The most common form of measuring personality is through self-report surveys. However, the applicant
could easily ________
A. usually make the choice that seems improving their social values
B. change his personality instantly
C. fail the survey, but be the best candidate
D. not truly know his personality
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Answer: A
34. Extremely attractive or unattractive individuals are most likely to be noticed in a group. Which of the
following statements best describes the reason behind this?
A. Our perception of reality depends on our past experiences
B. The time at which we see an object can influence our perception of the object
C. We don't look at targets in isolation
D. Our perception of reality depends on our personality
Answer: C
35. How would someone who is described as an ESTJ on the Myers-Briggs Type Indicator best be described?
A. as an innovator​ B. as an organizer
C. as a visionary​ D. as a conceptualizer
Answer: B
36. Which of the following determinants of behavior does organizational behavior study?
A. profits​ B. perks
C. job satisfaction​ D. individuals
Answer: D
37. Which of the following group of activities are under the marketing function?
A. It gathers and summarizes financial data to prepare financial reports such as balance sheet and income
statement for the organization's management, investors, lenders, suppliers, tax authorities, and other
stakeholders
B. It applied research, and aimed at discovering solutions to problems or creating new goods
C. It includes conducting job analyses, planning personnel needs, recruiting the right people for the job,
orienting and training, managing wages and salaries
D. It is used to create, keep and satisfy the customer
Answer: D
38. Training is most likely to directly improve which of the following?
A. Talents​ B. Organization strategy
C. Motivation​ D. Opportunities
Answer: A
39. Heather Donahue, who works as a receptionist at a finance firm in New Jersey, has been dissatisfied with
her job for several months now. She finds the job uninteresting because of its monotonous nature where all she
needs to do is receive calls. During work hours, she often experiences emotions such as tiredness, weariness,
and boredom. Which of the following mood dimensions is she most likely to be experiencing?
A. high positive affect​ B. low negative affect
C. low positive affect​ D. neutral affect
Answer: B
40. William Davies, a guest relations executive at a five-star deluxe hotel, regularly interacts with bureaucrats,
politicians, celebrities, and other prosperous individuals. He feels that all rich people are kind, hardworking, and
friendly. Which of the following best characterizes Davies' perception?
A. self-serving bias​ B. confirmation bias
C. randomness error​ D. halo effect
Answer: D
41. To get the best results while using reinforcement theory, rewards should be ________.
A. small and given only once
B. given prior to the desired behavior response
C. large and given at irregular intervals

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 D. given immediately following the desired behavior
Answer: D
42. Anne Warner, a climate campaigner at an environmental organization, is in charge of implementing a
campaign activity where she needs to increase the use of renewable energy in the villages of Vietnam. For her
project, she uses the rational decision-making model to implement activities. She has just completed identifying
an appropriate criteria for decision making and has allocated weights to the criteria. Which of the following is
Warner most likely to undertake next according to the model?
A. develop options of wind, solar, and hydro energy
B. determine goals of the project
C. select hydro energy as the best option
D. analyze the problems of the project
Answer: A
43. A high score in which dimension of the Big Five model predicts good job performance for all occupational
groups?
A. extroversion​ B. openness to experience
C. conscientiousness​ D. agreeableness
Answer: C
44. Sally works as a customer care executive at a telecom office in Ohio. She often needs to interact with a
regular customer and she finds him extremely annoying. However, because of the nature of her work, she
conceals her emotions well and politely talks to him and clarifies all his questions. Which of the following is
being experienced by Sally?
A. emotional selection​ B. emotional dissonance
C. positive affect​ D. illusory correlation
Answer: B
45. Which of the components of performance is related the emotional feeling of employees at working place?
A. Opportunities​ B. None of the above
C. Talents​ D. Motivation
Answer: D
46. McClelland's theory is based on which of the following needs?
A. stability, growth, and security
B. achievement, power, and affiliation
C. hygiene, control, and security
D. self-actualization, stability, and safety-security
Answer: B
47. What does the Myers-Briggs Type Indicator classification of "S or N" stand for?
A. emotional stability/thinking ​ B. sensing/intuitive
C. emotional stability/intuitive​ D. sensing/thinking
Answer: B
48. You are the manager of a small boutique. You have decided to apply the Big Five Model in order to
understand your employees and their work habits because it is generally supported by an impressive body of
research. You want to use the five dimensions of personality to match individuals with jobs to which they are
well-suited. Michelle Jackson, one of your newest employees, is an extrovert. Which of the following
statements is least likely to be true?
A. Michelle will perform well on specialized, detail-oriented tasks
B. Michelle will probably attend the company picnic
C. Michelle will be friendly and outgoing
D. Michelle will probably have a large number of relationships
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Answer: A
49. A person who is great of seeing opportunities and has long-term view will most fit to the function
A. Leading​ B. Planning
C. Organizing​ D. Controlling
Answer: B
50. ________ is an example of an outcome at the organizational level.
A. Mood​ B. Mood
C. Overall Productivity​ D. Personality
Answer: C
51. What is the major problem with the Myers-Briggs Type Indicator as a measure of personality?
A. It is very difficult to administer
B. It does not include enough dimensions to differentiate all the variety of human personality
C. It forces a person to be categorized as either one type or another
D. It tends to overemphasize intuitive personality traits over analytical personality traits
Answer: B
52. ________ emotions are emotions that people experience, despite what they might display.
A. Disseminative​ B. Surface
C. Felt​ D. Conditional
Answer: C
53. Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
warming project and decides which tasks related to creating awareness about the issue need to be done. In
addition, she is also deciding which members of her team will work on engaging with the public and which will
work on lobbying with the government. She is also assigning people as team members to ensure that tasks are
undertaken on time. Which of the following categories of functions is Mitchell undertaking?
Pháp ở
A. planning​ B. controlling
C. scrutinizing​ D. organizing
Answer: D
54. Marina loves to visit a new country every year. Her hobbies are visiting museums, painting, traveling, and
learning new languages. Which dimension of the Big Five model best describes Marina, according to her
hobbies?
A. extroversion​ B. agreeableness
C. openness to experience ​ D. conscientiousness
Answer: C
55. You are the manager of a small boutique. You have decided to apply the Big Five Model in order to
understand your employees and their work habits because it is generally supported by an impressive body of
research. You want to use the five dimensions of personality to match individuals with jobs to which they are
well-suited. Jane Simpson rates low on conscientiousness. This would lead you to suspect that which of the
following statements is most likely to be true about Jane?
A. She will be easily distracted
B. She will find comfort in the familiar
C. She will be comfortable with solitude
D. She will be nervous, depressed, and insecure
Answer: A
56. Which of the following is an example of an OB construct at the individual level?
A. culture​ B. attitude​ C. structure​ D. politics

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Answer: B
57. Self-determination theory proposes that in addition to being driven by a need for autonomy, people seek
ways to achieve ________.
A. high rewards​ B. career growth
C. competence and positive connections​ D. recognition and status
Answer: C
58. Johanna Godfrey works as a guest relations executive at a five-star deluxe hotel in Washington. During her
job, she needs to greet and smile at guests irrespective of her state of mind. In addition, when any guest faces
problems, she needs to be calm and composed and help resolve issues. This shows that Johanna's job requires
________.
A. emotional labor​ B. positivity offset
C. self-concordance​ D. cognitive dissonance
Answer: A
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