1.

SELECT A HOTEL & RESTAURANT ╰ Provide a brief description of the establishment including the
location, size, type, and services offer.
Located at Bonifacio St., Ormoc City beside the City Bus Terminal and a walking
distance from the Ormoc City Port, IALodge is one of the best budget hotel in the
City! The latest, IALodge offers first class hotel amenities with budget friendly rates.
They have 110 rooms and are all equipped with cable tv, private baths with hot and
cold showers as well as FREE and FAST Internet connection. Selected rooms also
have digital and fireproof safe deposit boxes for your personal valuables. They have
fire alarm and water sprinkler system assures you of our genuine concern for our
Customer’s Safety.
they also have a function room that can hold up to 40 pax (classroom set up), ideal
for live in seminars and for your company’s training requirements, as well as a
Rooftop deck ideal for parties.

2. DEFINE SUPPLY CHAIN MANAGEMENT ╰ Explain that highlighting its components and process
relevant to the hospitality sector.

Supply Chain Management (SCM) is the process of overseeing the flow of goods, which begin
from the origin of the product to the ends. Supply chain management SCM aims to optimize
efficiency, reduce costs, and meet customer demands while maintaining quality.
There are 6 components that are relevant to the hospitality sector and those processes are
planning, sourcing, making, delivering, returning and enabling. In hospitality, a good supply
chain is key to making everything run smoothly and can bring success to your company.

3.IMPORTANCE OF SCM ╰ Why is SCM is crucial for hotels & restaurants, emphasizing its role in
enhancing operational, efficiency, and customer satisfaction.

Supply Chain Management (SCM) is crucial for hotels and restaurants, ensuring smooth
operations, happy customers, and profitability. It helps manage inventory efficiently, preventing
shortages and waste while reducing storage costs. By streamlining purchases and maintaining
strong supplier relationships, SCM controls costs and secures better pricing. It also allows
businesses to adapt to customer preferences, like eco-friendly products, while maintaining
quality. Additionally, SCM helps prevent disruptions by managing price fluctuations and supply
issues, keeping everything running smoothly.

3. ADVANTAGES OF SCM ╰ Identify and elaborate on at least three (3) advantages that effective
SCM brings to the hospitality industry.
Develop better customer relationship and service-
Developing better customer relationship and service is important in hospitality industry because
it directly impacts to your customer loyalty and customer satisfaction. When the guest feel
valued and have attentive services, they are more likely to return and also the would
 recommend it to their friends and leave your hotel a positive rating and feedbacks which can
enhance the hotel reputation. By understanding customer preferences and offering personalized
experiences, businesses can create emotional connections that make guests feel appreciated,
ultimately fostering a positive and lasting impression that leads to repeat visits.

Assist companies in minimizing waste, driving out costs, and achieving efficiencies throughout
the supply chain process-
Minimizing waste, driving out costs, and achieving efficiencies throughout the supply chain
process are essential in the hospitality industry for maintaining profitability and improving guest
satisfaction. Reducing waste, such as food waste or excess inventory, directly lowers operational
costs and promotes sustainability, which is increasingly valued by customers. By carefully
managing inventory, optimizing purchasing, and reducing unnecessary spending, businesses can
save money while still meeting guest needs.

Assist companies in adapting to the challenges of globalization, economic upheveal, expanding

consumer expectations and related differences-
The hospitality industry is always changing, so businesses need to keep up with new challenges.
Since people travel from all over the world, hotels and restaurants should understand different
cultures to make guests feel welcome. Customers also want better and more personal
experiences, so businesses can use technology or eco-friendly options to keep up. What works in
one place might not work in another, so being flexible is important. By adapting to these
changes, businesses can make customers happy and stay successful.

5. SIX (6) COMPONENTS OF SCM ╰ List and explain the six (6) key components of SCM as they pertain to
your selected establishment.

There are 6 processes that are relevant to the hospitality sector and those processes are
planning, sourcing, making, delivering, returning and enabling
First is Planning- planning is where you plan about your strategies and plans for your company.
Second is sourcing,-it is important in hospitality industry because you need to choose supplier
that can supply you consistent high quality of products and services.
Third is making,-it crucial because it directly impacts to your relation of the customer. When
customers receive excellent service, they feel appreciated and are more likely to return in the
future. This creates loyal customers who will also spread the word and recommend the place to
others.
Fourth and fifth is logistics- Logistics is super important in hospitality because it helps everything
run smoothly, which makes guests’ experiences better and the business more successful. It’s
about making sure that everything needed for guests like food, supplies, and even clean towels
gets to the right place at the right time. If the kitchen runs out of ingredients or rooms aren’t
ready on time, guests can get frustrated. But when logistics are on point, businesses can avoid
problems, save money, and keep customers happy.
 Last is enabling- Enabling is really important in hospitality because it helps both the staff and
guests have a better experience. For the staff, it means giving them the right tools, training, and
support to do their jobs well. When employees feel confident and know what they’re doing, they
can give great service and handle problems more easily, which makes guests feel appreciated.
For guests, enabling means giving them the freedom to personalize their stay, like choosing their
room type or ordering special services. It makes them feel more comfortable and valued.

6. OVERALL GOAL OF SCM ╰ Describe the primary goal of SCM in the context of hospitality resources.

The primary goal of Supply Chain Management (SCM) is to optimize the flow of goods and services from
raw materials to the end customer, ensuring efficient production, timely delivery, high quality, and
customer satisfaction. In hospitality, this means managing everything from food and drinks to towels,
toiletries, and cleaning supplies. When everything is organized well, it helps the business run more
efficiently, reduces waste, and makes sure guests have a great experience. For example, having fresh
ingredients on hand makes it easier to serve great meals, and having enough clean towels means guests
are happy with their stay.

7. COMPETITIVE & SUPPLY CHAIN STRATEGIES ╰ Analyze how your selected hotels or restaurants
employs competitive strategies through effective SCM. iaLodge uses smart Supply Chain Management
(SCM) strategies to keep everything running smoothly and offer good value to guests. They carefully
manage their inventory to make sure they have enough toiletries, linens, and food supplies, but not too
much, which helps save money and reduce waste. By working with reliable local suppliers, iaLodge gets
high-quality products on time, supporting local businesses and keeping transportation costs low. They
also use technology to keep track of things like room availability and inventory, making sure rooms are
cleaned and ready for guests quickly. With efficient operations, they can provide a smooth and
consistent experience for customers, which makes them want to come back. Plus, by offering event
spaces like function rooms and a rooftop deck, they can bring in extra revenue. Overall, their smart
supply chain management helps them offer good service, keep costs down, and stay competitive in the
market.

8. SCM IN THE HOSPITALITY INDUSTRY ╰ Provide an overview of how SCM is implement specifically
within hospitality sector using examples of your selected establishment.

At iALodge, keeping things running smoothly isn’t just about good service—it’s also about getting the
right supplies at the right time. They use a system where things like food, toiletries, and cleaning supplies
arrive only when needed, so there’s less waste and more space. To make sure nothing runs out, they
track inventory automatically. iALodge also cares about the environment by using eco-friendly products
and buying from local suppliers. This helps the planet and supports the community. By managing
supplies wisely, iALodge saves money, keeps guests happy, and maintaining a healthy environment

9. HOTEL CHAIN & SUPPLY CHAIN ╰ Discuss how SCM defers between independent hotels and hotel
chains.

Big hotel chains purchase supplies in bulk from large companies, allowing them to save money and
maintain consistent quality across all locations. They use advanced software to track inventory and
ensure they never run out of essential items. These hotels also rely on large delivery companies for
timely and efficient supply management and have long-term contracts with suppliers, which guarantee
stable prices. In contrast, small hotels source their supplies from local businesses, giving them the
flexibility to choose unique products but often at a higher cost. They may track inventory manually or
use simpler systems, which can be more time-consuming and prone to errors. Small hotels also depend
on nearby stores or local suppliers for deliveries, which can sometimes be less reliable. While large hotel
chains focus on efficiency, cost savings, and uniformity, smaller hotels prioritize flexibility,
personalization, and offering guests a more unique, locally inspired experience.

10. FACTORS AFFECTING SCM IN THE HOSPITALITY INDUSTRY ╰ Identify at least three (3) factors that
influences SCM practices in the hospitality industry, such as seasonal, demand or supply relationship.

Customer demand fluctuations- iaLodge's customer demand goes up and down depending on different
factors. During festivals or special events in Ormoc City, more tourists visit, which means the hotel gets
more bookings. Just like a store prepares for more customers during a sale, the hotel must be ready for
busy and slow seasons.

Quality control- iaLodge in Ormoc City ensures quality control by maintaining cleanliness, safety, and
guest comfort. The hotel is known for its spotless rooms and well-maintained facilities, with a fire alarm
and sprinkler system in place to ensure safety. However, some guests have reported issues such as weak
Wi-Fi on higher floors, occasional unpleasant odors from the bathrooms, and inconsistent customer
service experiences

Sustainability concerns- iplementing eco-friendly practices, such as reducing single-use plastics,

conserving water, and managing waste responsibly, could enhance the hotel's environmental
responsibility. Given Ormoc City's active participation in environmental programs ithe hotel can
contribute to the city's environmental goals and appeal to eco-conscious travelers.

11. BENEFITS OF SCM ╰ Summarize the key benefits that SCM provides to your chosen hotel or
restaurants.

To increase revenue and improve overall performance, iaLodge in Ormoc City implement dynamic
pricing strategies, optimize direct bookings, and enhance its online presence through social media and
SEO. Offering additional services like massaging or dining experiences also boost their income. Better
collaboration among staff , improving task coordination and efficiency. Reducing waste through food
management programs, water conservation, and energy-efficient practices will help lower costs and
promote sustainability. Investing in AI-powered tools, such as automated check-in systems, can
streamline operations and enhance the guest experience. Additionally, cross-training employees and
providing excellent customer service will lead to positive reviews and repeat business. By adopting these
strategies, iaLodge can improve guest satisfaction, reduce operational costs, and ensure long-term
growth.

12. NEEDS FOR SUPPLY CHAIN MANAGEMENT ╰ Discuss why is it essential for hospitality business to
adapt effective SCM practices.

Supply Chain Management (SCM) is essential in the hospitality industry because it ensures smooth
operations, cost savings, and high-quality service. By optimizing supply chains, hotels can reduce waste,
control expenses, and maintain steady inventory levels to meet guest demands. Reliable suppliers help
ensure the consistent quality of food, linens, and amenities, enhancing guest satisfaction. SCM also
allows businesses to quickly adapt to seasonal changes and unexpected fluctuations in demand.
Additionally, it promotes sustainability by minimizing waste and sourcing eco-friendly products, which
appeals to environmentally conscious travelers. Strong supplier relationships improve negotiation power,
ensuring better pricing and reliable deliveries. In times of crisis, such as economic downturns or supply
shortages, an efficient supply chain helps hotels stay operational and resilient. Overall, adopting effective
SCM practices improves efficiency, enhances the guest experience, and ensures long-term business
success.

13. PROCUREMENT PRACTICES & STAGES ╰ Outline the procurement practices for the selected
establishment relevant detailing the stages involve in sourcing goods and services.