Faiqa Shakeel

Nationality: Pakistani Phone number: (+92) 3104796084 Email address: Faiqashakeel655@gmail.com

ABOUT ME

A multitasker and entrepreneur who is able to balance the demands of multiple projects, deadlines and demands
while providing each the attention needed to be successful.

WORK EXPERIENCE

Sales Representative
2023 Unisoftwares [ 2023 ]
City: Lahore
Country: Pakistan

Responsibilities:
• Proven track record of successfully managing customer relationships.
• Build strong customer relationships to ensure they are satisfied and long-lasting customers.
• Received feedback and work on it to resolve issues.
• Maintain client database and records.
• Achieved sales targets.
• Worked in cross-functional teams to understand product improvements and provide recommendations.
• Has improve sales skills to increase sales success rates.

sales representative
Voin production [ 2023 ]
City: Islamabad
Country: Pakistan

Responsibilities:
• Lead several projects for H20 Wireless, Liberty Mobile, speed Talk Mobile etc. as team leader, maintaining
efficiency and productivity to achieve set targets while ensuring team cooperation
• Collaborated with Supervisors to provide high quality control for customer service, production, and output
for 24/7/365 operations.
• Preserved revenue streams by utilizing strong communication and negotiation skills, always ensuring that
customer satisfaction was maintained.
• Highly trained to work long hours in high-stress environments and professionally engage with customers of
varying dispositions to troubleshoot customer requests and complaints.
• Experience with short to long-term calls, on average
• 80-100 calls per shift.
• Used company troubleshooting resolution tree to evaluate technical problems when leveraging personal
expertise to find appropriate solutions.
• Entered customer interaction details in Tele mobile
• Software or dedicated Portals to track requests, document problems and record solutions offered.
• Liaised with customers, management and sales team to better understand customer needs and recommend
• appropriate solutions.
• Trained new employees regarding can center operations, marviaudr and team targets, and process
• Tow for customer care service
Customer Service Representative/Team Lead
Mindbridge [ 2022 ]
City: Lahore
Country: Pakistan

Responsibilities:
• Provided excellent customer service by efficiently resolving
• Issues and responame co mguiries
• Worked on project voI based in scandinavian Region
• (Europe) and Talabat HP (UAE).
• Conducted surveys to determine customer opinion of products and services.
• Offered free products or services to pacify irate or
• unsatisfied customers
• Managed costs and billing
• and resolved financial
• discrepancies effectively through Stripe and Braintree
• sottware
• Handled large number of calls, emails and live chats using customer related CRM'S like Zendesk, Salesforce
and
• cuscomer.
• Kept high average of performance evaluations.

Customer Relations Executive

Responsibilities:
• Clarified customer issues and determined root cause of problems co resolve producc or service compidines.
• Responded to customer requests for products, services and company information plus greeted customers
and helped with product questions, selections, and purchases including in-score ande-service
cransaccions.
• Opened and closed store independently when needed and prepared nightly bank drop for manager
• Trained new associates on cash register operations including opening, conducting customer transactions
and balancing drawer.

Sales Clerk
Circle K [ 2021 – 2022 ]
City: Lahore
Country: Pakistan

Responsibilities:

• Responded to customer requests for products, services and company information plus greeted customers
and helped with product questions, selections, and purchases including in-store ande-service transactions.
• Opened and closed store independently when needed and prepared nightly bank drop for manager.
• Trained new associates on cash register operations including opening, conducting customer transactions
and balancing drawer.

EDUCATION AND TRAINING

Doctor Of Physical Therapy (DPT)

Matric
DHA senior school for girls [ 2015 ]
City: Lahore
Country: Pakistan

Intership
Life active physiotherapy and rehab clinic [ 06/2023 – 08/2023 ]
City: Lahore
Country: Pakistan

Intership
Aesthetic Lab By Tibbi [ 07/2023 – 08/2023 ]
City: Lahore
Country: Pakistan

LANGUAGE SKILLS

Mother tongue(s): Urdu

Other language(s):
English
LISTENING C2 READING C1 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

.
•Interpersonal Skills
•Problem Solving
•Compensation and benefits
•Computer Skills
•Communication handling
•Quick Learner
•Customer Service
•Negotiation Skills
•Team Management
•Courtesy and Honesty
•Microsoft Office proficiency
•Trainee Recruitment
•Organizational Development