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Salesforce Integration Interview Questions

The document provides a comprehensive overview of Salesforce integration concepts, including types of integrations, APIs, and tools like Salesforce Connect and MuleSoft. It discusses key topics such as the differences between REST and SOAP APIs, the role of OAuth 2.0, and methods for error handling and testing integrations. Additionally, it highlights the importance of the Salesforce AppExchange and Named Credentials in facilitating seamless integration with external systems.

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Rajat Gupta
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36 views

Salesforce Integration Interview Questions

The document provides a comprehensive overview of Salesforce integration concepts, including types of integrations, APIs, and tools like Salesforce Connect and MuleSoft. It discusses key topics such as the differences between REST and SOAP APIs, the role of OAuth 2.0, and methods for error handling and testing integrations. Additionally, it highlights the importance of the Salesforce AppExchange and Named Credentials in facilitating seamless integration with external systems.

Uploaded by

Rajat Gupta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Salesforce Integration Interview Questions and


Answers

General Integration Concepts

1. What is integration in Salesforce, and why is it used?


Answer: Integration in Salesforce refers to connecting Salesforce with other external
systems or applications to share data and functionalities. It is used to streamline
business processes, ensure data consistency, and enhance productivity.

2. What are the different types of integrations available in Salesforce?


Answer: The main types are:
o Data Integration (real-time or batch)
o Process Integration (trigger workflows in external systems)
o User Interface (UI) Integration (embedding apps or components).

3. What is an API, and how does it facilitate integration in Salesforce?


Answer: An API (Application Programming Interface) is a set of rules that allow
different software applications to communicate with each other. Salesforce APIs like
REST, SOAP, and Bulk API enable integration by allowing external systems to
interact with Salesforce data and functionality.

4. Explain the difference between REST API and SOAP API in Salesforce.
Answer: REST API is lightweight, stateless, and works with JSON or XML, making
it ideal for web and mobile apps. SOAP API is more robust, uses XML exclusively,
and is suitable for complex integrations requiring strong security.

5. What are the common protocols used for Salesforce integrations?


Answer: Common protocols include HTTP, HTTPS, FTP, and WebSocket. HTTPS is
most frequently used for secure web integrations.

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6. What is the purpose of the Salesforce AppExchange for integrations?


Answer: Salesforce AppExchange is a marketplace for pre-built apps and integration
solutions, enabling businesses to quickly implement and connect third-party systems
without extensive development.

Tools and Technologies

7. What is Salesforce Connect, and how is it used for integration?


Answer: Salesforce Connect allows you to access data from external systems in real-
time without storing it in Salesforce. It uses External Objects and supports OData,
Apex connectors, and cross-org adapters.

8. What is an External Object in Salesforce, and how is it different from a standard


object?
Answer: An External Object represents data stored outside Salesforce and is accessed
in real-time via Salesforce Connect. Unlike standard objects, external objects do not
store data in Salesforce.

9. What is the use of the MuleSoft Anypoint Platform in Salesforce integrations?


Answer: MuleSoft provides tools for designing, building, and managing APIs,
making it easier to integrate Salesforce with various systems through a unified
platform.

10. What is the role of Heroku in Salesforce integrations?


Answer: Heroku is used for building and running external applications. It integrates
with Salesforce for tasks like custom development, event processing, or advanced
business logic using Heroku Connect.

11. What are Outbound Messages in Salesforce, and how do they work?
Answer: Outbound Messages send SOAP messages to external systems when
triggered by a workflow rule. They provide a simple way to send real-time
notifications without coding.

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Data and APIs

12. What is a Connected App in Salesforce, and why is it important for integration?
Answer: A Connected App enables external systems to access Salesforce data
securely using APIs. It provides OAuth-based authentication and manages
permissions for integration.

13. What is the difference between a synchronous and asynchronous integration?


Answer: Synchronous integration waits for an immediate response from the external
system, while asynchronous integration processes requests in the background and
returns responses later.

14. How is data synchronization achieved between Salesforce and external systems?
Answer: Data synchronization can be achieved using APIs, middleware tools (e.g.,
MuleSoft), Salesforce Connect for real-time data, or ETL tools for batch processing.

15. What is the purpose of OAuth 2.0 in Salesforce integrations?


Answer: OAuth 2.0 is an open protocol used for secure token-based authentication,
allowing external systems to access Salesforce data without sharing user credentials.

16. How do you handle errors during Salesforce integration?


Answer: Errors are handled using:
o Error logging and monitoring tools (e.g., Salesforce Debug Logs).
o Implementing retry mechanisms for transient errors.
o Exception handling in Apex for callouts.

Development and Configuration

17. What is an Apex Callout, and when would you use it?
Answer: An Apex Callout allows Salesforce to send a request to an external web
service and process its response. It’s used when Salesforce needs to fetch or send data
to external systems programmatically.

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18. Explain the use of Named Credentials in Salesforce.


Answer: Named Credentials simplify callouts by storing authentication details and
endpoint URLs in one place, eliminating the need to hard-code these in Apex.

19. What is the purpose of Webhooks in integrations?


Answer: Webhooks allow external systems to send real-time data to Salesforce when
specific events occur, reducing the need for Salesforce to poll external systems for
updates.

20. How do you test integrations in Salesforce?


Answer: Testing involves:
o Using tools like Postman to test API requests.
o Creating mock responses in Apex for callouts.
o Validating error handling and edge cases.
o Monitoring logs and ensuring data integrity.

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