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    Remote Control and Support Self-Troubleshooting Mobile Device Management Enterprise Mobility

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    Judy Lavy
    CommuniTake is a platform that provides mobile device management, remote support, and self-troubleshooting capabilities to enterprises and users. It allows support agents to remotely access and control users' mobile devices in real-time to diagnose and resolve issues quickly. It also offers a self-service portal and automated scripts to help users troubleshoot problems themselves. Additionally, the platform provides mobile device, application, and policy management features to help enterprises secure devices and control usage.

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    Remote Control and Support Self-Troubleshooting Mobile Device Management Enterprise Mobility

    Uploaded by

    Judy Lavy
    264 views4 pages
    CommuniTake is a platform that provides mobile device management, remote support, and self-troubleshooting capabilities to enterprises and users. It allows support agents to remotely access and control users' mobile devices in real-time to diagnose and resolve issues quickly. It also offers a self-service portal and automated scripts to help users troubleshoot problems themselves. Additionally, the platform provides mobile device, application, and policy management features to help enterprises secure devices and control usage.

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    CommuniTake Overview

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    CommuniTake is a platform that provides mobile device management, remote support, and self-troubleshooting capabilities to enterprises and users. It allows support agents to remotely access and control users' mobile devices in real-time to diagnose and resolve issues quickly. It also offers a self-service portal and automated scripts to help users troubleshoot problems themselves. Additionally, the platform provides mobile device, application, and policy management features to help enterprises secure devices and control usage.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    264 views4 pages

    Remote Control and Support Self-Troubleshooting Mobile Device Management Enterprise Mobility

    Uploaded by

    Judy Lavy
    CommuniTake is a platform that provides mobile device management, remote support, and self-troubleshooting capabilities to enterprises and users. It allows support agents to remotely access and control users' mobile devices in real-time to diagnose and resolve issues quickly. It also offers a self-service portal and automated scripts to help users troubleshoot problems themselves. Additionally, the platform provides mobile device, application, and policy management features to help enterprises secure devices and control usage.

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    MOBILE CARE EVERYWHERE

    REMOTE CONTROL AND SUPPORT SELF-TROUBLESHOOTING MOBILE DEVICE MANAGEMENT ENTERPRISE MOBILITY

    The mobilization of entire populations may usher in freedom, responsiveness and impact, but it also brings new support, security and management challenges. In tandem, the rise of the newly connected employee demands unprecedented mobility management changes. The connected experience triggers cloud application freedom, client virtualization for anywhere access and better collaboration. Enterprises need to manage mobility while compromising on user device ownership and application use. At the same time, they need new security and cost control practices.

    COMMUTINAKE CAN HELP.


    The CommuniTake platform introduces an innovative approach to fulfilling the mobile promise. It leverages remote access technology to deliver an entirely new management and support experience.

    MOBILE CARE EVERYWHERE

    REMOTE SUPPORT AND SELF-TROUBLESHOOTING


    HIGHLIGHTS
    HANDS-ON SUPPORT
    CommuniTake enables support agents to assume complete control from afar over mobile devices. The ability to see the screen and operate it from afar in real time helps the agent to quickly understand what the issue is and resolve it in a fraction of the time. Capabilities include: Operational replica presents the supported device screen and a similar device panel in real time. Agents can fully operate the device from afar, allowing them to generate crisp support dialog and rapid issue resolution. Automated macros empowers agents to troubleshoot through one-click navigation and installation procedures. On-screen guidance enables the agent to draw graphical objects in real time on the supported device screen. Device views - guides the agent on the state of the devices connectivity, hardware and software attributes. On-device data and applications management helps to quickly understand the problem through data files and running application views. The ability to stop and activate applications, along with complete management of device data are instrumental for quick support ramp-up. iOS configuration facilitates remote iOS devices configuration through text messaging . A simplified authentication process streamlines device configuration through profile updates. Session ease tools streamlines the support session through smart modules such as floating device replica on top of other applications; automatic reconnect after a disconnection; session suspension for protecting privacy by request. Users feedback captures real-time device holders and agents feedback on the quality of the service experience.

    IOS APP SUPPORT


    CommuniTake provides iOS applications developers tools to enhance their applications with remote support capabilities.

    DEVICE POOL
    Often contact center agents need a real device in their hands while talking to the customer for accurate guidance. CommuniTake Device Pool eliminates the need to hold a device by providing agents a simulated real device experience.

    SELF-TROUBLESHOOTING PORTAL
    Most device holders prefer self-reliance when seeking information and issue resolution. The CommuniTake Guidance Portal enables them to activate auto-resolution scripts and access helpful information on device use. These scripts include: (1) Textual, step-by-step guidance on how to operate features and services; (2) On-device navigation via hot-keys, without the need to be familiar with the device; (3) One-click applications installations. Device holders can view subject matter guidance movies, instructing how to configure the device, or use advanced services.

    ONE-CLICK APN
    An Internet disconnect is one of the most irritating experiences for device holders. They need an on-the-spot solution. CommuniTake provides a one-click APN setting through text messaging, backed by an extensive APN definitions library.

    ON-DEVICE REPAIR
    CommuniTake provides smart on-device diagnostics and automated fixing tools for renowned scenarios including; the device is not currently in flight mode; the current APN settings are correct for the on-device SIM card; the device can access the Internet over the mobile network and the device is using 3G and not 2G.

    COMMUNITY SUPPORT
    CommuniTake Community Support awards customers with tools to remotely takeover their friends and family devices, in a bid to provide support. This support provides a unique customer experience while reducing support outlays and eliminating contact center calls.

    MOBILE CARE EVERYWHERE

    MOBILE DEVICE MANAGEMENT AND ENTERPRISE MOBILITY


    HIGHLIGHTS
    ASSETS MANAGEMENT
    CommuniTake Device Manager displays a complete central view of enterprise and BYOD mobiles. Enterprise mobile devices often work on multiple operating systems, models, ownership structures and services. See all devices, applications, hardware and software, and connectivity data to monitor user compliance.

    USE CONTROL
    An always connected employee can be an expensive liability. CommuniTake reduces connectivity costs and eliminates redundant use. It displays business views of device use, and analyses call, messaging, data and roaming usage by thresholds.

    POLICIES MANAGEMENT
    CommuniTake provides tools to enforce on-device password policy, data backup, restore and access control policies, including; Exchange ActiveSync, WI-FI, VPN and Restrictions guidelines. As a result devices are better secured and better connected.

    REMOTE EXPERT
    When a field worker encounters an unfamiliar situation, the enterprise needs to send another professional or risk a malfunction due to inadequate work. CommuniTake Remote Expert enables a back office expert to assume control over the field professionals device from afar, explore the situation and provide graphical and textual guidance, turning every worker into an expert.

    MOBILE APPLICATIONS MANAGEMENT


    In an app driven world, apps may support diverse work and lifestyle activities but they dont always complement the organization. To reduce their workplace disruptions CommuniTake developed tools to help manage their usage. The system monitors applications and provides ways to define their status. Authorization policies are implemented through auto-deployments.

    LOCATION SHIELD
    CommuniTake Location Shield provides a breakthrough way to control device facilities such as camera, Wi-Fi, data and calls, within the enterprise premises. By doing so it reduces security breach risks and leakage of sensitive data.

    MASS DEPLOYMENTS
    CommuniTake Device Manager offers tools for mass deployment campaigns on devices groups. While on-device content and services are constantly improving, up-to-date content mixes need bulk updates tools. CommuniTake campaigns are managed through organizational hierarchies similar to assets management and Mobile App Management. As soon as on-device content is defined, an auto-distribution process begins.

    DEVICE PROTECTION
    CommuniTake minimizes potential damage from lost or stolen devices. CommuniTake Device Guard provides enterprise tools to: Locate a device on a map or activate its alarm Lock access to it Wipe on-device data from afar Back-up and restore data These functions are also available to device owners through a self-service portal.

    MOBILE CARE EVERYWHERE

    THE COMMUNITAKE PLATFORM


    COMMUNITAKE ARCHITECTURE
    The CommuniTake application suite comes on the cloud or on-the-premise platform. It includes:

    WHY COMMUNITAKE
    ALL IN ONE PLATFORM
    First to combine advanced mobile device management with a remote access stack throughout the entire device lifecycle management, on a cloud-based platform.

    MULTI OSs COVERAGE


    CommuniTake supports most mobile operating systems including; Android, iOS, Blackberry (4.3 +), Symbian S60, Symbian^3, MeeGo, Windows Mobile, Bada, and Windows (for remote PC support). The mobile device replica is displayed via a similar device panel, for a real support experience. Note: Device Management and remote support features vary by operating system.

    INNOVATIVE SOLUTIONS
    Breakthrough remote control and support technologies cut operating costs while providing an enriching customer experience. Exclusive solutions include comprehensive remote support, location based security, a one-click APN setting, a self-troubleshooting application and web portal, community support and remote expert.

    ON-DEVICE CLIENT
    The CommuniTake On-Device client is lightweight. It can be installed or upgraded with a cable or OTA. There are no pre-existing device limitations with an installed client.

    FLEXIBLE LOW RISK DELIVERY


    CommuniTake has a proven track record of successful, on-time and on-budget implementations at service providers and enterprises. Customers have a choice of an on-the-premise deployment or a cloud solution.

    MISSION-CRITICAL SaaS
    The cloud platform introduces a welcome breakthrough in mobility management. It brings rapid time-to-deployment, flexibility and performance. It comes with hardware-based linear scalability and sits on a multi-tier and multi-tenant architecture. The platform features enterprise security, high availability and load-balanced reliability.

    WHITE LABELED PLATFORM


    CommuniTakes Service Providers white label model creates opportunities for generating new revenue streams. Finally Operators can benefit from new income sources with their own brand of in-house solutions.

    ARCHITECTURAL FOUNDATION
    CommuniTake architecture provides distribution of new device support and macros in real time across agents with no software updates. It leverages efficient image processing algorithms optimized for low-end devices. The remote control works on low bandwidth data networks.

    PROVEN SUCCESS
    CommuniTakes platform has been successfully installed at leading mobile service providers and corporations worldwide. CommuniTake is serving users in more than 55 countries, in 12 languages and diverse network conditions.

    SUPERIOR TECHNOLOGY
    CommuniTake patent pending technology enables customercentric remote access, along with the unique capability to upgrade the client even in pre-installed devices, and easy system selfmaintenance. nance.

    Please visit us at: www.communitake.com or give us a call for more information Corporate Headquarters: +972.4.959.16088

    FOR MORE INFORMATION

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