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HarendraRay_IT Specialist.pdf

Harendra Ray is an IT professional with extensive experience in IT service support and technical skills in various programming languages, cloud technologies, and device management. He has worked in multiple organizations, providing support for MAC and Windows systems, managing Active Directory, and utilizing ticketing tools for incident resolution. His certifications include Microsoft Azure, ITIL, and Full Stack Java Development, and he holds a Bachelor's degree in Computer Science and Engineering.

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15 views4 pages

HarendraRay_IT Specialist.pdf

Harendra Ray is an IT professional with extensive experience in IT service support and technical skills in various programming languages, cloud technologies, and device management. He has worked in multiple organizations, providing support for MAC and Windows systems, managing Active Directory, and utilizing ticketing tools for incident resolution. His certifications include Microsoft Azure, ITIL, and Full Stack Java Development, and he holds a Bachelor's degree in Computer Science and Engineering.

Uploaded by

istem.staging
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© © All Rights Reserved
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Harendra Ray

To work in an organization that offers me a challenging and learning environment with hands- on chance to
utilize my knowledge and skills, challenges me intellectually and offers me a good potential for future growth.

Course & Certification:


 Microsoft Azure 900Z (ID-MS0992689574).
 Next Mind A+ N+ Certification Training (ID-033).
 Power BI
 ITIL P3, P4
 Manual and automation testing
 Full Stack Java Developer

Technical Skills
 Languages: C, C++, Core JAVA, Advance java, hibernate, Spring, Spring Boot HTML5, CSS3, Java-Script, Angular,

 MySQL,
Hardware: LAN, Router, Switches, FTP, DNS, DHCP, Firewall.
Technology use- Okta, Jira, Slack, VPN, Citrix, VDI, Azure Active Directory, Azure cloud, MFA, Bit locker,
office365/outlook, Google –Suit, TPS, Spider, MACos, Windows OS, Printer, Active directory, windows server
MDM, JAMF, Intune, Avaya, Basic Networking,hyper-v,nas, veeam backup,
 Ticketing tools-Remedy, ITSM, Service now, Manage engine service desk plus, Datto, Fresh services

WORK EXPERIENCE:
Vinebrook Technology (Transmedics & Blue Rock – USA) Dec 23 – May 24
IT Service Support Specialist
 MDM & CA configuration on MAC
 MAC Imaging, Re-Imaging, Online Imaging
 Mobile device management (MDM) fundamentals
 MACOS and iOS device setup and configuration.
 MAC Hardware and Software Troubleshoot
 Managing MAC devices with JAMF pro console.
 Managing Locking and Unlocking devices with JAMF Pro and Absolute web tools
 Handling Encryption and Decryption of PC and MAC (BitLocker and File vault)
 Managing Locking and Unlocking devices with JAMF Pro and Absolute web tools.
 Enrolling the devices with JAMF Pro
 JAMF Pro use privileges and setting
 App deployment, management and configuration
 Barracuda (Email thread and security)
 Enrolling the Intune Device
 Maintaining O365 Licenses
 Handling O365 Applications (Outlook, MS Teams) Configuration and Troubleshooting
 Printer setup and troubleshoot.
 Handling the Fresh service ticketing tools.
 Provided Remote support to international users (U.K, U.S, Canada) in 24/7 uptime environment, often

working double shifts to accommodate time zones.

Supporting through remotely with any desk.
Google Workspace, G-Suit
System Soft Technology (USA) Jan-23- June
Sr. IT Help Desk
 MFA configuration and login or lock and unlock issue.
 Cloud server login issue and connection issue
 Ticketing tools (Manage Service Desk Plus and ITSM).
 Active Directory: - Create User, modify user details, password reset, Assign Access.
 Receiving the call for technical issue and resolving through remotely.
 Avaya application connectivity or not able to login issue.
 MACos and windows server issue.
 Network connectivity issue.
 VPN connectivity issue.
 Information Security manage(Kaspersky, Symantec, Sophos, Cylance)
 Security policies and procedures.
 Monitor and assess security risks, ensuring that adequate controls and measures are in place to protect
company data and assets.

Symphony Talent –USA April 22 -Dec-22


Senior IT Cloud Tech Support Engineer
 Application form AD, OU, Manage AD by Okta.
 Active Directory: - Create User, modify user details, password reset, Assign Access, Assign
 Application Form AD, OU, Manage AD by Okta.
 Managing Locking and Unlocking devices with JAMF Pro and Absolute web tools Managing
 Application access with Okta (Adding, Removing and Modifying), using SAML and OAuth
 Managing user’s account with Slack (Creating team wise separate for teams’ discussion for any
 Updates, Removing and modifying).
 In Slack Creating the channel, based on project requirement.
 Conducting the meeting also even we can take the remote control.
 Jira Administrator access to provide the user admin access or any additional access in Jira.
 Confluence access related issue.
 Stay up-to-date with the latest Okta developer tools and technologies.
 Integrate existing applications with Okta for Single Sign-On (SSO), Multi-Factor Authentication (MFA),
and other access management features.

Troubleshoot and debug issues related to Okta integrate

Accenture July 21 to April 22


IT Cloud Tech Support Engineer
 Installation, Configuration and Troubleshooting of Cisco Any Connect.
 Supporting remote pc’s through VNC, Team viewer, LogMeIn rescue
 Patched software and installed new versions to eliminate security problems and protect data.
 Handling O365 Applications (Outlook, MS Teams) Configuration and Troubleshooting
 SharePoint Basic (Share the documents, create a new library)
 Azure Active Directory (Password reset or account lock or disable)
 SCCM update related issue.
 Service now Manual testing
 AWS (IAM, S3, EC2, VPC)
 MDM & CA configuration on MAC
 MacBook Re-Imaging, remotely.
 Hands-on experience on GRC service now modules (Policy and Compliance, Risk Management, Audit
Management).
Vodafone (Quess Corp Payroll - USA) July 20 to April 21
Service Desk Engineer
 TPS Tool (Create the new password, Reset the password, Unlock the account, Disable the
 account to check outlook Migrated or non-Migrated and check the azure cloud based).
 Bit locker (Support for bit locker recovery key or login issue).
Spider Tools (Pushing the apps to user System to install or uninstall the any software which is
Available in user system and checking which vdi is using.
 Citrix (Support for login issue and password reset or check the account is active or unlock)
 VDI (Support for login issue and windows reinstallation and checking the status of vdi is working or not
 and based on that providing the solution).
 Supporting for international users(Where Vodafone branch was there so I supported for all )
 Used the Self-Service Portal to Support for application issue to resolve it.
 Symantec Authenticator (Supported for Register and configure the new account in phone).
 Proving the Support on chats (Tobi chat), calls and even through email also I was supporting.
 Ticketing Tools-BMC Remedy, SRD
Responding to client Calls, Emails and Web Tickets of end users, Logging Tickets (Incident /Service request).

Design Cafe Aug 18 to March 20


IT Support
 Installation & troubleshooting of Operating systems like Windows/7/8/10/11/MacBook.
 Configuration of Local and Network Printers on workstations.
 Configuration and troubleshooting of application software.
 Responsible for Desktop, Printer and Network support.
 Troubleshooting Network related problems.
 Troubleshooting and managing Hardware/Network Devices.
 Wireless Networking, Networking in Domain environment
 Basic Firewall configuration (Sophos, Net fox)
 Installation of all software through remote and troubleshooting
 Office365/outlook configuration or mail issue

Educational Qualifications:
 B.E (Bachelor of Engineering) in Computer Science and Engineering from East Point College of

Engineering, Bangalore in the year 2018.

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