VOOY DRIVER

ACCOUNT APPROVAL FLOW

TO ACCESS PROFILE
To access any driver profile click on vooy community> vooy driver and then you will be able to
see the driver's list.you can scroll left right the list to access or view all sections. You will be able
to see the basic details like name, email, mobile, partner code,country etc. in the first list load

When you scroll further you will be able to see the profile status column which denotes the
status of the account, the account which needs approval will be marked as “review in process”
which denotes the driver has submitted all sections and info and now his account will be
reviewed by admin and take action as required.The other status are registration in process,
approved, registered ( just mobile is verified),rejected, expired, blocked, deleted.

In the services section you will be able to see opted services ( food, shipment and ride) denoted
by icons. In the total rides total shipment section you will be able to see total orders fulfilled by a
driver and relevant ratings beside them in the rating column as per done services.
VIEW DETAILS
In the action section column all the profile sections are accessible via relevant icons, the first
eye icon denoted the view profile section, which has all the profile info and personal documents.

On clicking the eye icon you will be redirected to the details section page. On top you will be
able to see the basic profile info as submitted by the driver while registering. Like name, email,
phone number, profile photo, partner code( unique code auto generated by the system for each
registered partner). Gender , profile status etc.

On the same page under the document list section, admin will be able to see all the uploaded
documents in a list and beside each document there will be options to individually approve or
reject the document. The documents list will come as per the opted services.

Below the document list section there will be an exam section as it is auto accessed while
registering, admin can only view the section if the driver has passed it or not. Only passed
profiles can be approved. Otherwise the driver has to reattempt it.

On the top right section there will be three button options:

APPROVE: To approve the profile as a whole

REJECT: To reject the profile so that the user can login, upload info and resubmit the profile for
review.

BACK: to go back to the driver’s list.

Admin can view the uploaded document by clicking on any document. The uploaded document
or image file will open in a new tab so that the admin user can view it in detail. All documents
except the CURP number have expiry date criteria while approving. So when you click on the
approve option for any document you will be able to see a pop up with the expiry date option, on
clicking which the calendar option will come, select the relevant date and the document will be
approved with the added expiry date.
Alert will be shown when the document is approved successfully.
User will be informed via mail alert before a few days of expiring and also when he logs in his
profile he will be able to see expired documents and reupload them when required from the
documents section of his profile.

Another option in the individual document section is reject. When admin checks any document
wants any improvement as per legal compliances. He can click on reject, on clicking reject the
pop up will be there asking for rejection reason, the admin user can fill the exact reason so the
driver user will know why the document was rejected and can correct and reupload it as
required.

On rejecting a document the alert will be shown on screen stating the document is rejected and
the rejection reason will be shown beside the document. However by this only the document will
be marked rejected , to reject a profile you need to use the top right side reject button, then the
user will be notified for the same.
MODIFICATION DETAILS
On the same view section in the personal detail section bottom right you will be able to see the
modification detail blue button.

On clicking the modification detail button the pop up will open to show the modified by details. If
it denotes the user name then it represents that user modified his account and if it denotes any
admin ( name) then it shows when the admin modified it with the date and time.
VEHICLE SECTION
Vehicle section is accessible from the bike icon present in the action column. It is the second
page data that needs to be approved before approving the profile for the final.

On clicking the vehicle icon you will be redirected to the vehicle list page, which will list all the
available vehicles in a list showing the basic details like vehicle model, type, enable status and
vehicle status in a list. With the help of given filters you will be able to filter the data.On
registration one can register with only one vehicle type.

On clicking the eye icon in the action column the individual vehicle detail page will open.
It will be similar in document approval, rejection , vehicle approval, and reject options like the
personal section. It will list the vehicle details on top in the vehicle info section. Which will list all
vehicle details as submitted by the driver like model number, vehicle color, model year, vehicle
type etc.

Below that there will be a vehicle documents section which will list all the uploaded documents
as per the vehicle type. You need to approve all vehicle documents before approving the vehicle
as a final ( from top right approve button).

When you click on the approve button on top right on the vehicle detail page you will be able to
see approval categories for opted services and expiry date of the vehicle as a whole.
Select the categories for the given service types ( the vehicle will be marked approved for those
categories and will be shown to the user and billed for those selected categories.

Once you fill in the details and save it, the vehicle will be approved. Then you can go back to the
view section of the driver profile and approve the profile ( same from the top right ) and your
profile will be marked as approved for the final.

REJECT SECTION REUPLOAD BY DRIVER

When you reject any document, vehicle, vehicle section or profile section then driver user will be
notified via mail and upon login he will be able to see the rejection reason and reupload the
documents.
ACTIVATE PROFILE

Once you approve a profile the driver profile still needs final activation which will be done from
the list section. The active button ( which was gray earlier for review in process profile) will be
either blue ( for not activated approved profiles) and green ( for activated approved profiles). If it
is blue then you need to click on the active option then a pop up will come for confirmation of
activating the profile.
Once you click on proceed the profile will be activated, the active option will be now green and
on login the driver can now activate any service and fulfill orders.