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Spectrum Comcast Training Script

The document is a training module for call center agents working on business sales campaigns for Spectrum and Comcast. It includes scripts for introductions, pitches, customer information collection, closing sales, and handling objections. The module emphasizes polite communication and gathering essential customer details to facilitate service setup.

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imran.ahmadi1120
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2 views3 pages

Spectrum Comcast Training Script

The document is a training module for call center agents working on business sales campaigns for Spectrum and Comcast. It includes scripts for introductions, pitches, customer information collection, closing sales, and handling objections. The module emphasizes polite communication and gathering essential customer details to facilitate service setup.

Uploaded by

imran.ahmadi1120
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Call Center Agent Script & Training Module

Campaigns: Spectrum & Comcast (Business Sales)

INTRODUCTION SCRIPT

"Hi, this is Kate calling you from Spectrum/Comcast. I hope you're doing well today!

I need to speak with the business owner or the manager, please."

PITCH SCRIPT

"The reason for my call is to let you know that Spectrum has newly introduced shared fiber services

in your area. We're now able to provide you with access to high-speed, reliable internet and phone

services - and we've got some amazing deals that could save your business money, along with

excellent customer support.

I'd like to schedule a visit from one of our technicians to your location. We have availability over the

next two weeks, Monday through Friday.

Our time slots are:

- 8:00 AM to 12:00 PM

- 12:00 PM to 4:00 PM

What day and time would work best for you?"

CUSTOMER INFORMATION COLLECTION

Once the customer agrees, gather the following information:

1. First and Last Name

2. Alternative Contact Number

3. Confirm Business Name and Physical Address

4. Email Address
5. Ask about their existing internet/phone package:

- Who is your current provider?

- What speed or package are you currently using?

- Do you want to keep your existing phone numbers? If yes, please provide the numbers so we

can port them over.

GETTING APPROVAL & CLOSING

"Perfect! Based on what you've shared, we'll proceed with setting everything up. Do I have your

approval to move forward with the sale and schedule the technician visit?"

[Wait for verbal confirmation.]

"Great! Thank you for choosing our services. We look forward to serving your business.

Have a wonderful day ahead!"

REBUTTALS & OBJECTION HANDLING

1. Not Interested

"I completely understand. Many of our current customers felt the same way at first, but once they

compared our prices and service quality, they found we were a better fit. It won't hurt to take a quick

look."

2. "You should have my details if you're from Spectrum"

"That's a great point. I'm calling from the Sales Department, and for privacy reasons, we don't

have access to your billing details. I'll just need a few basics to show you what's available."

3. "How long is this price valid?"

"Our pricing is locked in for 24 months. After that, you can renew or explore new promotional

options."

4. "I'm busy right now, can I call you back?"

"Absolutely! You can reach me directly at (209) 800-0583 whenever it's more convenient."

5. "Take me off your list"


"I'm sorry to hear that. May I ask why, just so we can improve? Either way, I'll ensure your number

is removed from our list."

6. Always End the Call Politely

"It was a pleasure speaking with you. Have a wonderful day ahead!"

7. "Where are you located?"

"I'm calling from Los Angeles, California."

8. "How did you get my number?"

"We're part of the business outreach team and your number came through a verified business

listing. We're reaching out to help businesses improve their connectivity and service options."

End of Training Module

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