Scribd Logo
Upload

Welcome to Scribd!

  • 45 views

    Lowell Jay M. Alapan: Objective

    Uploaded by

    rekcuftnuc
    The document is a resume for Lowell Jay M. Alapan providing his contact information, objective, education history, skills, and work experience. It summarizes that he has a Bachelor's degree in Computer Science, seeks a challenging professional position, and has over 10 years of experience in customer service roles assisting customers from the US, Canada, and the Philippines across various industries including roadside assistance, e-readers, internet, and student accounts. His skills include Microsoft Office, SAP, customer service, teamwork, and meeting deadlines.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd

    Lowell Jay M. Alapan: Objective

    Uploaded by

    rekcuftnuc
    45 views4 pages
    The document is a resume for Lowell Jay M. Alapan providing his contact information, objective, education history, skills, and work experience. It summarizes that he has a Bachelor's degree in Computer Science, seeks a challenging professional position, and has over 10 years of experience in customer service roles assisting customers from the US, Canada, and the Philippines across various industries including roadside assistance, e-readers, internet, and student accounts. His skills include Microsoft Office, SAP, customer service, teamwork, and meeting deadlines.

    Original Title

    cv2012

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document is a resume for Lowell Jay M. Alapan providing his contact information, objective, education history, skills, and work experience. It summarizes that he has a Bachelor's degree in Computer Science, seeks a challenging professional position, and has over 10 years of experience in customer service roles assisting customers from the US, Canada, and the Philippines across various industries including roadside assistance, e-readers, internet, and student accounts. His skills include Microsoft Office, SAP, customer service, teamwork, and meeting deadlines.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    45 views4 pages

    Lowell Jay M. Alapan: Objective

    Uploaded by

    rekcuftnuc
    The document is a resume for Lowell Jay M. Alapan providing his contact information, objective, education history, skills, and work experience. It summarizes that he has a Bachelor's degree in Computer Science, seeks a challenging professional position, and has over 10 years of experience in customer service roles assisting customers from the US, Canada, and the Philippines across various industries including roadside assistance, e-readers, internet, and student accounts. His skills include Microsoft Office, SAP, customer service, teamwork, and meeting deadlines.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    You are on page 1of 4

    Lowell Jay M.

    Alapan
    Address: Unit 204 134 Aguinaldo Street,Taguig City,Philippines Contact Details: +639124292974 Email Address: lowell.alapan@gmail.com

    Objective: Willing to be part in a dynamic and challenging workplace with high standard of professionalism and to contribute my skills and gained work experiences. Academic Development:

    Bachelor of Science in Computer Science University of Negros Occidental Recoletos Bacolod City, Negros Occidental, Philippines 2009

    Secondary Level Negros Occidental High School Bacolod City, Negros Occidental, Philippines 2004

    Competencies & Key Skills 1. Excellent Customer Service and Interpersonal Skills 2. Microsoft Word, Excel, Power Point ( Advanced Level) 3. SAP Business Management Software 4. Excellent in English Communication Skills both Oral and written 5. Sincere, hard working, and dynamic 6. Good Team Player

    CV Lowell Jay M. Alapan

    1|Page

    7. Capability to meet deadlines and work under pressure. 8. Ability to work with minimal supervision.
    9. Fast Learner and multitasking

    Profession Experience

    Company Name: Location: Designation: Duration: Job Profile:

    EXL Service Philippines Pasay City, Philippines Customer Service Executive October 5, 2011 until Present

    Process roadside assistance to American customers over the phone. Process refunds for auto repair providers over the phone Cancel existing dispatches over the phone. Transfer misdirected or out of scope calls. Answers general inquiry of members regarding their coverage and claims

    Company Name: Location: Designation: Duration: Job Profile:

    Harte Hanks Manila Tagiug Ctiy, Philippines Technical/Customer Support Representative May 2011 September 2011

    Provide technical assistance for American customers with their Nook eReader over the phone. Process refunds of purchased eBooks over the phone. Process replacements of defective Nook eReaders over the phone. Provide account related information to customers. Transcom Asia

    Company Name:

    CV Lowell Jay M. Alapan

    2|Page

    Location: Designation: Duration: Job Profile:

    Bacolod City, Negros Occidental, Philippines Customer Support Representative August 2010 to March 2011

    Answer inquiries of Canadian customers over the phone. Schedule a technician dispatch for the customer. Update customer profile. Transfer misdirected calls to the appropriate queue. Schedule part orders for the appliances of customers.

    Company Name: Location: Designation: Duration: Job Profile:

    Convergys Philippines Bacolod City, Negros Occidental, Philippines Technical Support Representative Level II December 2009 to June 2010

    Troubleshoot Internet connection problems of American customers over the phone. Assist customers in downloading the companys free security software. Provide password reset assistance to customers over the phone. Manage misdirected calls by transferring to the appropriate queue. Schedule technician dispatch when needed.

    CV Lowell Jay M. Alapan

    3|Page

    Company Name: Location: Designation: Duration: Job Profile:

    Accounting Office, University Of Negros Occidental Recoletos Bacolod City, Negros Occidental, Philippines Account Inquiry Student Assistant April 2005 to October 2008

    Provide outstanding balances of students accounts. Answer account inquiries over the phone. Print out statement of accounts of all students. Print out examination permits of students. Manage documents pertaining to scholarships and discounts of students.

    Personal Information Age: Birth date: Status: Citizenship: Expiration Date: 24 August 31, 1987 Single Filipino October 14, 2015

    Passport Number: EB1186246

    CV Lowell Jay M. Alapan

    4|Page

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy