Scribd Logo
Upload

Welcome to Scribd!

  • 106 views

    Handling Tourist's Special Needs

    Uploaded by

    Zara Lumina
    This document provides guidance for tour operators on handling tourists with special needs, including those with disabilities or medical conditions. It outlines that tour agents and itineraries should address accessibility, medical needs, and emergency contact information. When tourists arrive, guides should get details on their conditions. Guides are responsible for ensuring accessibility and preparing for difficulties. The document also provides standard first aid procedures and treatments for common injuries like fractures, burns, bleeding, and fainting. It stresses the importance of proper training, remaining calm, and seeking expert help when needed. Tour agent correspondence and procedures should also be updated regularly to facilitate emergency contact.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd

    Handling Tourist's Special Needs

    Uploaded by

    Zara Lumina
    106 views21 pages
    This document provides guidance for tour operators on handling tourists with special needs, including those with disabilities or medical conditions. It outlines that tour agents and itineraries should address accessibility, medical needs, and emergency contact information. When tourists arrive, guides should get details on their conditions. Guides are responsible for ensuring accessibility and preparing for difficulties. The document also provides standard first aid procedures and treatments for common injuries like fractures, burns, bleeding, and fainting. It stresses the importance of proper training, remaining calm, and seeking expert help when needed. Tour agent correspondence and procedures should also be updated regularly to facilitate emergency contact.

    Original Title

    HANDLING TOURIST’S SPECIAL NEEDS

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document provides guidance for tour operators on handling tourists with special needs, including those with disabilities or medical conditions. It outlines that tour agents and itineraries should address accessibility, medical needs, and emergency contact information. When tourists arrive, guides should get details on their conditions. Guides are responsible for ensuring accessibility and preparing for difficulties. The document also provides standard first aid procedures and treatments for common injuries like fractures, burns, bleeding, and fainting. It stresses the importance of proper training, remaining calm, and seeking expert help when needed. Tour agent correspondence and procedures should also be updated regularly to facilitate emergency contact.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    106 views21 pages

    Handling Tourist's Special Needs

    Uploaded by

    Zara Lumina
    This document provides guidance for tour operators on handling tourists with special needs, including those with disabilities or medical conditions. It outlines that tour agents and itineraries should address accessibility, medical needs, and emergency contact information. When tourists arrive, guides should get details on their conditions. Guides are responsible for ensuring accessibility and preparing for difficulties. The document also provides standard first aid procedures and treatments for common injuries like fractures, burns, bleeding, and fainting. It stresses the importance of proper training, remaining calm, and seeking expert help when needed. Tour agent correspondence and procedures should also be updated regularly to facilitate emergency contact.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 21

    Source of tourist special needs information

    Tour agent / organiser


    - tourist who is handicapped, the agent must propose suitable tours which are handicap accessible - the ground handler may also receive special instructions regarding accommodation, transportation and meals

    Tour itinerary
    - the ground handler of the tour will produce the itinerary with emphasis on either the medical needs or handicap aids needed

    Tourist

    When the tourist is met at the airport by the tourist guide, further instruction can be communicated personally to the guide to get a clear picture of the condition

    Emergency contact details


    needs to be equipped with common emergency contact (police and

    ambulance) whenever on tour the tourist guide must make sure that additional emergency information is available

    Handicap aid
    the responsibility of the tour guide and the travel

    agents (local and overseas) to think ahead and take steps to prepare for the difficulties which might be encountered

    Common First Aid Procedures in General Practice:


    Any action taken needs to be careful and deliberate

    and the first-aider must remain calm at all times. It is equally important to assess the situation quickly, to appreciate the limitations of your own actions and to seek expert assistance The first priority is to yourself and to others - protect the scene after assessing risk, and think before you act (there may be gas - risk of asphyxiation/explosion; electricity - the pool of water round the faulty washing machine may be live; fire

    The purpose of first aid:

    Preserve life Prevent further harm Promote recovery

    Fractures and dislocations


    Immobilise the affected area (especially the neck if there is

    any possibility of an injury to the cervical spine). Keep the patient still and support the injured area. For arm fractures, a sling can be made to support and immobilise the affected area. Splints (any long firm object) can be used for support and immobilisation but, ideally, splint the affected area to another part of the body when appropriate, e.g. using one leg to splint the other leg. For open fractures, control the bleeding with a sterile dressing and apply pressure if required.

    Strains and sprains


    RICE procedure: R - rest and support affected limb I - apply ice or a cold compress to reduce swelling C - compress by applying gentle, even pressure on the limb; pad the affected limb with foam or cotton wool, secured with a bandage E - elevate limb to reduce blood flow to affected area

    Burns
    Burns are classified as:
    Superficial: only damage the outer layer of the skin;

    cause reddening of the skin. Partial thickness: damage the epidermis layer of the skin; cause blistering. Full thickness: damage all the layers of the skin and underlying tissue.

    Treatment
    Extinguish flames by water, extinguisher, or smothering. Remove any continuing source of heat, removing non-adherent

    clothing/plastic. Immediately submerge the affected part in cold water for at least 10 minutes (20 minutes for chemical burns). Remove jewellery or release tight clothing that may act as tourniquet. Cover with a clean, non-stick sterile dressing (cling-film or plastic bags may be used). DO NOT: break blisters or use any lotions or creams. If electrical burn, actively seek other entry/exit wound. Keep patient warm - do not let overzealous cooling of the burn exacerbate shock. The patient should be seen by the practice nurse and/or doctor and, depending on the severity of the burn, may need to be sent for treatment in hospital.

    Nosebleeds
    Use sterile disposable gloves, and face shield if possible (nasal

    bleeding is one of the commonest emergencies to put medical staff at risk of blood contamination, and the conjunctivae are potential sites for the transmission of HIV). Get the casualty to sit down, lean slightly forward and pinch the fleshy part of the nose, and push against the bony parts of the face. They should breathe through their mouth, spitting out blood to avoid choking, and to aid assessment of control of blood loss. The pressure and posture should be maintained for at least 10 minutes but a longer time may be required. Ice packs to adjacent cheeks/face may be applied but there is conflicting evidence of effectiveness. Uncontrollable epistaxis and posterior epistaxis should be referred to hospital

    Tooth knocked out


    Use sterile disposable gloves if possible. Hold the crown of the tooth and not the root. Do not scrape the root to

    remove dirt. Rinse the tooth immediately with milk or saline solution. If possible and safe (i.e. person is not a child or there is reduced consciousness) then replace the tooth gently into its socket, and bite down on a gauze pad or handkerchief to help keep it in place. Care must be taken not to swallow the tooth. If the tooth cannot be reinserted then put it in whole milk or saliva, and control bleeding with a gauze pad inserted in the tooth socket with the person biting gently on the pad. If the gums are bleeding, put cold water on a piece of gauze and push it between the lips and gums. The person should see a dentist as soon as possible, ideally within 20 minutes, as the tooth begins to die after 15 minutes.

    If a primary tooth (likely if the child is under the age of 7) is knocked out or the gum is injured:
    Put on disposable gloves.
    Control bleeding by soaking a piece of gauze in cold

    water and applying pressure to the site. Treatment may not be necessary but the child should see a dentist to assess whether there is a need for realignment or the removal of a very loose tooth.

    Convulsions
    A convulsion (violent, involuntary contraction or

    muscle spasm) can be caused by epilepsy or sudden illness. Most convulsions are often followed by a period of unconsciousness or sometimes another convulsion.

    Treatment
    Lay patient on ground in safe area.
    Clear all objects away from the victim and place

    something soft under their head. Do not place anything between their teeth or in their mouth. Loosen tight clothing, particularly round the neck. Do not give the victim any liquids. Stay calm and keep the victim comfortable until help arrives.

    External bleeding
    Use sterile disposable gloves, and face shield if possible.
    Calm and reassure the patient. Lay the patient down, to avoid fainting. Check the wound for any foreign material; however, do not

    remove deeply penetrating objects; rather, pad and try to immobilise them. Apply firm direct pressure using a clean, folded cloth over the injured area. If blood soaks through, do not remove it but cover that cloth with another one and continue to apply pressure to the wound for 7-10 minutes.

    Fainting
    Faints are a sudden brief loss of consciousness followed by full recovery within two minutes.

    Treatment
    Lay the casualty flat with their legs raised.
    Loosen restrictive clothing around the neck,

    remembering over-zealousness in the absence of witnesses could leave you open to an assault charge. Check airway, breathing and pulse. If the casualty has vomited, put in the recovery position to prevent choking. There is usually a full recovery when laid flat. If this does not occur then further expert medical help is required.

    Tour agent correspondence


    Correspondence and contact for agents must be

    updated regularly so that relevant parties will be reachable in cases of emergency.

    Tour agents Standard Operating Procedure


    Ask if anyone in the group has medical training
    Contact local police or ambulance if the situation is

    serious Follow up by contacting travel agency Set-up if necessary transportation for client who cannot continue tour

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy