HOSPITALITY ASSIGNMENT UNIT-4 Batch no: M1 Fiat Cochin

Submitted by Aleena Joseph

I would like to thank god, parents, teachers and friends. Special thanks to Mr.Mohan sir for giving me the opportunity to do this assignment and for his guidance and strong support.

Select two renowned chains of hotels (1 Domestic & 1 International) and trace its history right from the time of its inception also compare the facilities by the hotel chains present your findings in PPT which should not exist 5-7 minutes.

 Ramada opened its first hotel a 60-room facility

on U.S. Route 66 at Flagstaff, Arizona in 1954 and set up its headquarters in Phoenix, Arizona, where the chain built the Sahara Hotel on North 1st Street downtown in 1956 (which later became the Ramada Inn Downtown) and a 300-room Ramada Inn in the 3800 block of East Van Buren in 1958 that would become the chain's flagship property and headquarters.

 The name "Ramada" is derived from the Spanish term

"rama" (meaning branch

Ramada until 1970, when he resigned the presidency and turned it over to his son, William M. Isbell.
Ramada developed a chain of restaurants, which were

located inside the hotels

 Ramada's logo, from its start in the 1950s until around 1976,

featured a friendly bald innkeeper, dubbed "Uncle Ben". He sported an apron (later a suit and tie) and held a top hat in one hand and in the other hand, a red trumpeted banner that read "Ramada Inn Roadside Hotels". From 1976 to 1982, the chain's logo was a simple rounded rectangle that read "Ramada Inn" in the same gothic Western style lettering of the original design. From 1982 to 2004, Ramada changed to a revised, rounded rectangular design with more modern lettering (see top logo in upper right sidebar).

Centrally located in the heart of Dubais downtown commercial and financial district. 20 mints from the airport & at a short distance from the WTC, port rashid, dry docks & all major attractions. 4 restaurants, 2 bars & 2 launches fully equipped health club and spa, business center and event rooms, shopping within walking distance 174 rooms, 12 floors.

 Baby Sitting Bar Beauty Salon Business Center Coffee Maker Concierge Level Courtesy Car 24 Hour Front Desk

Free Parking

Mini Bar Modem Jack Meeting Facilities Free Newspaper Pool Parking Restaurant Room Service Safe Deposit Box Spa Cable TV Laundry/Valet

 Rooms

Restaurants &

Bars
Deluxe Rooms Business Rooms Premium Rooms Grand patio Rooms
Bistro Cascade lourge Dynasty Teppanyaki house

Old vic
Pastry boutique

Meetings &

Events

Locations &

Tutip Room Rose Lotus Jasmine

Attractions
Dubai airports Dubai connectivity Souks & shopping Tourist attractions Park & Garden Dubai Museum Golf in Dubai Beach in Dubai Ports in Dubai

Health & spa

The hotel I have selected is Oberoi grand Kolkata

The oberoi Group Hotels was founded by mr.Rai Bahadur M.S.Oberoi in 1934 .They have two principal brands - THE DELUXE OBEROI BRAND and THE FIRST CLASS INTERNATIONAL TRIDENT BRAND.It owns and runs thirty five luxury and first class hotels in seven countries. Five Oberoi Group Hotels are members of 'The Leading Hotels Of The World and eight are members of 'The Leading Small hotels Of The World'. It employs about 12,000 people worldwide. and they are the trend setter as the were first to introduce inhouse laundry and to employ women in their hotel

The Oberoi Grand, fondly referred as the 'Grande Dame of Chowringhee' offers the ultimate classical residence in the City of Joy. This heritage hotels neo-classical facade and grand pillared entrance mark a successful fusion of classical Victorian and traditional Indian style and reflect the citys colonial history. Standing stately for over 125 years, The Oberoi Grand combines classic architecture and charm with state of the art amenities and facilities, offering guests an oasis of tranquility amidst the bustling city. The hotel features elegantly appointed rooms, equipped with all modern facilities blending uniquely with the colonial architecture.

The hotel is located in the main business and shopping district of Kolkata (Park Street, BBD Bag, and Chowringhee) and is in walking distance from most corporate and government offices. It is also conveniently located close to major convention centers, legislative offices, banks, Consulates, Deputy High Commissions, Chambers of Commerce and clubs. This ideal location makes the hotel a perfect base for the business and the leisure traveler The dining options at the hotel provide a great opportunity to savor cuisines from around the globe. Recreational facilities include an outdoor swimming pool, a fitness centre and a full service Oberoi Spa.

The city centre location makes the hotel an ideal conference and meetings venue. The options vary from a spectacular ballroom for large conferences and smaller meeting rooms for business gatherings and seminars. A 24 hour business centre fully equipped with modern facilities includes a meeting room along with secretarial services.

 Wireless Internet access in all rooms and public areas State of the art 24-hour Business Centre Full service Oberoi Spa Fitness Centre 24 hours in room dining 24 hours personal butler service 24 hours Concierge 24 hours doctor on call Meetings and Conference facilities Shopping options

Outdoor swimming pool

 Beauty parlor 24 Hours laundry service Currency exchange Baby sitting Valet Travel desk Electronic safe deposit box in all rooms Room for guests with special needs Extensive Safety and Security arrangements Close proximity to all major shopping areas &

entertainment hubs.

Spread over sprawling 48 square meters, each of the Classic suites is an ideal haven to retire and relax. The Suites feature king size poster beds and teak wood flooring, dining table, two balconies overlooking the pool and garden and a walk in wardrobe. There is also a large work-table equipped with fax machine. This set of rooms ideally suit both leisure and business voyagers in the city.

Set amidst alluring palm-fringed courtyard and pool, each of the deluxe suites measures 71 square meters and affords a deluxe stay to its guests. The rooms highlight various facilities which include teak wooden flooring, a king size four poster bed, separate living room, bed room and powder room, walk-in wardrobe, two attached balconies, and a fax machine.

The Oberoi Grand affords 3 Luxury suites each measuring 84 square meters. This set of rooms ideally matches the taste of luxury travellers in the city. Guests can avail a plethora of room facilities which include a king size poster bed with teak wood floors, drawing cum dining room, large well appointed four fixture bathrooms and four balconies overlooking the courtyard and swimming pool and a personal fax machine.

 All our rooms come with the following features:

32" LCD TV | DVD Player | Satellite television | Wired & wireless broadband internet access | Electronic safe | Dual line telephones with voice mail | Personal bar | A well appointed bathroom with a basket of Ayurvedic toiletries. All the rooms and suites at The Oberoi Grand are well presented and elegantly furnished and offer impeccable service. The rooms are equipped with all modern facilities blending uniquely with the colonial architecture.

INTERNATIONAL GROUP
Large number of rooms More facilities More types of rooms &

DOMESTIC GROUP
Number of rooms less

suites Large number of hotels More number of staffs

than international group of hotels Facilities less than international group of hotels Less number of hotels Less number of staffs

 LO 2 . Demonstrate with the help of a

role play the range of services provided by the front office department to Mis.Geethanjali who is a NRI & CIP , from the time that she has made the booking until she settles her account during departure .

Reserva tion Check out Pre arrival

Guest stay

Arrival of the guest

Guaranteed reservation

 By telephone

Miss Geethanjalis assistant calling through telephone

to made a guaranteed reservation .

 Deluxe room is that type of room where

you can find better and qualitative facilities than in standard room. Mainly deluxe room have a king size bed .

To attend a conference

 Miss Geethanjali called front desk &

told that she is going to checkout , and to keeps bills ready .

 Miss Geethanjali

paid her bills by using AMEX credit card .

 Miss Geethanjali is very

satisfied with services of the hotel and she promised us that she will come again if happens to visit the city .

 Demonstrate the reservation check in during stay

& check out process using the case study given by your trainer on the fedelio software LO-4

 Explain how the housekeeping

department contribute towards earning hotel revenue present your findings in PPT a) prepare a lay out of a standard room in a hotel exebiting the basic aminities and facilities provided .

 House keeping is the back bone of a hotel .

Housekeeping is the act of cleaning the rooms and furnishing of a home .house cleaning is done to make the home look better and be safer and easier to live in it plays a vital role in attracting and keeping the guest as it maintains top .

 Housekeeping is the act of cleaning the rooms

and furnishings of a home. It is one of the many chores included in the term housework. Housecleaning includes activities such as disposing of rubbish, cleaning dirty surfaces, dusting and vacuuming.

 Housekeeping is the department that deals essentially with

cleanliness and all ancillary service attached to that. The standard plays an important role in the reputation of the hotels. One feels comfortable only in the environment which is clean and well ordered, so cleanliness is important for health foremost also for well being. Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels. The rooms in hotels are offered as accommodation to guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to the guest and families. Many hotels offer suits to the guest.

 I hereby conclude my assignment . LO-1 I learned about the difference of

international hotel group & domestic hotel group . It gave me an opportunity to learn about different facilities of star hotels .

LO-2 From this task I learn about the aspects of

different stages of guest cycle . It gave me an opportunity to be a part of roll play which happened in the class

 LO-3 From this task I learned thoroughly the

operation of house keeping department & how to prepare a lay out of a hotel room .
LO-4 learned how to reserve checking&

check out through FEDELIO .

Hospitality modules www.ramada.com www.oberoi.com