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    Business Management - Attitudes

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    Jesse
    Attitudes are learned beliefs and feelings that influence behavior, and are formed through direct experiences and social learning. Important work attitudes include job satisfaction, organizational commitment, and values like achievement and concern for others. Managers can understand attitude formation and use persuasion to change attitudes by being experts who present both sides of issues to employees in a trustworthy and attractive manner.

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    Business Management - Attitudes

    Uploaded by

    Jesse
    606 views12 pages
    Attitudes are learned beliefs and feelings that influence behavior, and are formed through direct experiences and social learning. Important work attitudes include job satisfaction, organizational commitment, and values like achievement and concern for others. Managers can understand attitude formation and use persuasion to change attitudes by being experts who present both sides of issues to employees in a trustworthy and attractive manner.

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    Attitudes are learned beliefs and feelings that influence behavior, and are formed through direct experiences and social learning. Important work attitudes include job satisfaction, organizational commitment, and values like achievement and concern for others. Managers can understand attitude formation and use persuasion to change attitudes by being experts who present both sides of issues to employees in a trustworthy and attractive manner.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    606 views12 pages

    Business Management - Attitudes

    Uploaded by

    Jesse
    Attitudes are learned beliefs and feelings that influence behavior, and are formed through direct experiences and social learning. Important work attitudes include job satisfaction, organizational commitment, and values like achievement and concern for others. Managers can understand attitude formation and use persuasion to change attitudes by being experts who present both sides of issues to employees in a trustworthy and attractive manner.

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    Persons and situations

    jointly influence behavior.


    What is Attitude?

    ► The feelings and beliefs that


    largely determine how workers
    will see their environment,
    commit themselves to intense
    actions, and behave
    accordingly
    Attitudes are integral part of the world of work.
    Often, poor performance attributed to bad attitudes
    stems from lack of motivation, minimal feedback
    and lack of trust in management.
    Managers need to understand how attitudes are
    formed, attitudes that affect work behavior and
    how to use persuasion to change attitudes.
    ATTITUDE FORMATION
    Attitudes are learned.
    2 Major influences on attitudes:
    1. Direct Experience
    Attitudes from experience with an object or
    person.
    2. Social Learning
    Attitudes learned through modelling
    from the family, peer groups, religious
    organizations and culture.
    Work Attitudes
    Important work attitudes:
    ► Job Satisfaction
    A pleasurable or positive emotional state resulting
    from the appraisal of one’s job or job experiences. It
    describes how content an individual is with his or
    her job.

    Satisfied employees tend to be more


    productive, creative and committed to their
    work and employers.
    Reasons for Lack of Job Satisfaction

    ► Conflict between co-workers


    ► Conflict with your supervisor
    ► Not being appropriately paid for
    what you do

    ►Not having the necessary equipment or resources


    ►Lack of opportunities for promotion
    ►Having little or no say in decisions that affect you
    ►the work may be boring, or ill-suited to your
    interests, education and skills.
    Work Attitudes
    Important work attitudes:
    ► Organizational Commitment

    The strength of an individual’s identification with an


    organization
    3 Kinds of Organizational Commitment:
    1. Affective Commitment
    Employee’s intention to remain in an organization
    because of belief in the goals and values of the
    organization, willingness to put effort for the
    organization and to remain a
    member of the organization
    3 Kinds of Organizational Commitment:

    2. Continuance Commitment
    Employee’s remain in an organization because they
    believe that if they leave they will lose their
    investment of time, effort and benefits and they
    cannot replace these investments.
    3. Normative Commitment
    Perceived obligation to remain in the organization
    Persuasion and Attitude Change

    The source : Manager/ Supervisor


    Characteristics: Expertise, trustworthiness and
    attractiveness (communicator)

    The target: Employee


    Characteristics: Individuals with low self-esteem, extreme
    attitudes, good mood

    Message
    Characteristics: Present both sides
    Values
    ► General and enduring beliefs about right and wrong.

    Instrumental values _ reflect the means to


    achieving goals, they represent acceptable
    behaviors.
    Ex. Love, Honesty, Responsibility, Ambition, Obedience

    Terminal Values _ represent the goals to be


    achieved
    Ex. World Peace, Happiness, Family Security,
    Self-respect, Freedom
    Work Values
    Importance: It affects how individuals behave on their
    jobs in terms of what is right and wrong

    Achievement _ concern for the advancement of one’s


    career. Behavior as working hard and
    looking for opportunities to develop new
    skills.
    Concern for others _ Caring, encouraging other
    employees and compassionate
    behaviors
    Work Values
    Honesty _ providing accurate information and refusing
    to mislead others for personal gain.
    Fairness _ emphasizes impartiality and recognizes
    different points of view

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