Oracle E-Business Suite Release 12

Ron Nawojczyk (Now-a-check)

Senior Solution Consultant

The following is intended to outline our general

product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracles
products remain at the sole discretion of Oracle.

Oracle At-a-Glance
Globally
#1 in Database
#1 in Supply Chain Mgmt
#1 in Customer Relationship Mgmt
#1 in Human Capital Mgmt
#1 in Industries
- Retail
275,000 total customers

17,700 partners

- Communications

220,000 database customers

56,000 employees

- Public Sector

30,000 applications customers 14,000 developers

- Professional Services

30,000 middleware customers

- Financial Services

7,000 support staff

Globalization Changes Everything

R&D: Procter & Gamble to source 50% of new
product ideas from global partners by 2010

Design: Boeing designs navigation and landing

gear systems in India

Procurement: Pella sells windows primarily in the

US, but sources many parts overseas

Manufacturing: Sony, Dell, and Apple use Chinas

Quanta Computer for laptop manufacturing

Shared Services: Citigroup uses a single global

HR system to serve all divisions and geographies
Our strategy is to work with global networks to leverage the
best technologies on the planet.
-- HP SVP Dick Conrad

Management Challenges
Globalization creates unique challenges in managing

Compliance Mandates

Competitors

Increased and varying

regulatory / security
requirements exert additional
burdens on businesses

The Internet eliminated

borders making all
markets global markets

Customers & Employees

Suppliers

Manage employees and

customers dispersed across
geographic and cultural
boundaries

Margin pressures force

companies to search for
goods & services anywhere
in the world resulting in
complex supply networks

To Meet These Challenges,

Businesses Must
Think Globally to make the right decisions
Work Globally to be more productive
Manage Systems Globally to lower cost
and increase performance

Introducing
Oracle E-Business Suite 12

The

Global Business
Release
Brought to You by Oracle Applications Unlimited
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract

Flexible Architecture Meets the Needs

of Dynamic, Global Businesses
Role-Based Portal Access

Complete

Performance
Management

Analysis, Planning
& Reporting

Applications

Integration Services
Process Orchestration
User/System Configuration
Data Hubs

Fusion
Middleware

Application Server
Web Services
Development Tools
Collaboration Tools

Integrated
Compliance Framework

Systems Management

Enterprise Security

Standards-based
Adaptable
Accessible
Secure
Scalable

Database

RAC / Grid

Release 12 Enables You To

Think Globally
Work Globally
Manage Systems Globally
Make more informed and compliant
decisions with a global view of customers,
suppliers, partners, and operations

R12 Improves Global Decision Making

by Supporting All Types of Reporting/Analysis
Think

Executives

Work Manage

Analysts

Managers

Make timely decisions

Reporting
Consolidation
& Compliance

Profitability
Analysis

with integrated
information systems

Planning
Forecasting
& Modeling

Portfolio
Analysis

Target information
delivery with rolebased dashboards

Operational
Reporting

Performance
Scorecards

Network
Optimization

Inventory
Optimization

Protect organizational

Users

integrity with secure

information delivery
Transaction Processing
Financials, Supply Chain, Projects,
PLM, Sales & Marketing, HR, Service

Sensor
Based
Services

Global Financial Consolidation

Think

Work Manage

Make more informed financial decisions with a single, accurate,

global view of financial position

Perform true global

consolidation by bringing
together financial data
from any source

Automate consolidation process

to improve speed, consistency,
and auditability

Capture and apply accounting

rules to meet local reporting
standards worldwide

Use familiar spreadsheets to

build sophisticated financial

statements with drilldown links

Profitability Analysis

Think

Work Manage

Achieve greater insight into the profitability of global operations and

provide actionable information for driving margin improvement

Models
Methods

Cost Pools
% Distributions
Rate X Volume

Profitability
Engine
Drivers

Statistics

Resources

Costs / Revenue

Activities

Transactions

Achieve global view

of profitability from
multiple data sources

Calculate profitability
based on user-definable
rules and formulas

Analyze profitability
along any dimension
including geography,
product, channel,
segment, customer,
organization, etc

Project Portfolio Analysis

Think

Work Manage

Balance and align global projects with organizational objectives

and strategy

Define: Build consensus by establishing and

Projects

Strategy

communicating a common framework for

evaluating projects

Evaluate: Simulate the impact of business

change by evaluating what-if scenarios

Metrics &
Ranking

Scenarios

Select: Rate and rank portfolios to ensure

strategic fit and/or maximize return on investment

Integrate: Ensure individual project success by

seamlessly connecting with Oracle Projects for
tracking and planning

Communicate: Streamline the delivery of project

Balanced
Portfolio

portfolio status and decisions to

global stakeholders

Strategic Network Optimization

Think

Work Manage

Create optimal supply chain networks by continuously evaluating the

cost and revenue impact of global supply & fulfillment decisions

Increase profits through asset rationalization

- Model supply chain to determine optimal mix and
location of facilities and equipment

- Analyze scenarios via geographical visualization

Reduce costs through dynamic sourcing

- Leverage network plan to improve sourcing,
inventory, and replenishment strategies

Graphical Simulation of Network

Manage global risk more effectively by

anticipating supply and demand fluctuations

Global Inventory Optimization

Think

Work Manage

Optimize global inventory levels & locations based on

anticipated demand

Without
Oracle

Inventory Cost

Lower
Inventory
Cost

With
Oracle

Improve
On-Time
Delivery

Maximize on-time product

delivery while minimizing
inventory costs

Improve delivery flexibility by

storing common subassemblies
which are completed only when
an order is placed
- Account for global demand,
supply & lead-time variability

- Select the best global inventory

investment strategy

10

30

50

75 80 85 90 95 100

Product Delivery

Reduce inventory write-offs

Real-Time Operational Reporting

Think

Work Manage

Make better and faster decisions at dramatically lower cost

Daily Results,
Flexible Periods

Multiple
Currencies

Flexible Comparisons

Get rapid results with

an out-of-the-box
mgmt reporting system

Get the right

Performance
Measures (KPIs)
Drag & Drop
Portlets

information with rolebased dashboards

Graphs /
Trends
Reports w/
Drilldown

Get complete

information with
seamless drilldowns

New in R12:
- 6 dashboards, 49 KPIs, 90 rpts
- A focus on global sourcing,
purchases, and supplier mgmt

EBS Business Intelligence

Marketing &
Sales
Intelligence

Service
Intelligence

Procurement
Intelligence

Supply Chain
& Order Mgt
Intelligence

Financial
Intelligence

Human
Resources
Intelligence

Pipeline
Analysis

Activity
Analysis

Supplier
Performance

Order
Linearity

A/R & A/P

Analysis

Absence
Analysis

Sales
Forecasting

Customer
Satisfaction

Spend
Analysis

Orders
vs. Available
Inventory

GL / Balance
Sheet Analysis

Compensation
Analysis

Opportunity
Analysis

Resolution
Rates

Procurement
Cycle Times

Cycle Time
Analysis

Customer
& Product
Profitability

Talent
Management

Quota
Analysis

Service Rep
Effectiveness

Inventory
Availability

Backlog
Analysis

P&L Analysis

Workforce
Profile

Marketing
Analysis

Service Cost
Analysis

Employee
Expenses

Fulfillment
Status

Expense
Management

Turnover
Trends

Lead
Conversion

Service
Level Trends

BOM Analysis

Customer
Receivables

Cash Flow
Analysis

Return on
Human Capital

Next Generation DBI

Low TCO Preserved

Business-friendly
Logical Layer

Release 12 Enables You To

Think Globally
Work Globally
Manage Systems Globally
Increase productivity with global processes
that cross applications, divisions, and regions

A New User Experience for R12

Think

Work Manage

Accelerate global roll-outs with simplified business flows and user interface

Reduced pop-ups and

duplicate screens

Re-designed and streamlined

entire workflows

Reduced the number of steps

to complete key tasks

Improved overall look & feel

and visual style

Increased personalization
capabilities
Improved Workflow in Targeted Areas

Campaign Management
Customer Support
Collections & Payments
Loan Management

Financial Consolidation
Online Candidate Registration
Absence Management
Salary Administration

Self-Service Purchasing
Sourcing
Supplier Collaboration
Business Intelligence

Global Financial Management

Drive
Shared
Services
with R12
Financial
Management
Initiatives

Shared
Service
Center

Org 1

Think

Work Manage

Single
Global
Database

Org 2

Org 3

Examples: Payables, Purchasing, Collections, HR

Increase the efficiency of shared services and single database operations

with streamlined processing, reporting, and access across operating units

Global Financial Management:

Think

Multi-Org Access

Work Manage

Increase the efficiency of shared services and single database operations

with streamlined ACCESS, processing, and reporting across operating units

Perform multiple
tasks across
operating units (OUs)
without changing
responsibilities

Belgium

Holland

Denmark

Legal Entity

Legal Entity

Legal Entity

Belgium

Holland

Denmark

Operating Unit

Operating Unit

Operating Unit

Single Responsibility

For Example:

Define and manage OUs from a central location

View and manage customers across OUs
Enter and pay invoices across OUs
Receive goods across any OU
Negotiate with suppliers for your enterprise, not just your OU

Global Financial Management:

Subledger Accounting

Think

Work Manage

Increase the efficiency of shared services and single database operations with
streamlined access, PROCESSING, and reporting across operating units

Ensure both corporate

visibility and local

compliance by automatically
creating accounting for all
legal entities

Ledger A

Single subledger
transaction (e.g.
invoice, payment)
can create multiple
accounting entries

US GAAP
US COA
US
Calendar

USD
Ledger B
French GAAP/IAS
Plan Comptable
French Calendar

EUR

Dr

Cr

Subledger
Transaction

Simplify inter-account
reconciliation for key
business flows such
as procure-to-pay or
order-to-cash

Streamline reporting and

inquiries by leveraging a
common and consistent
data model across all
subledger applications

Global Financial Management:

Think

Ledger Sets

Work Manage

Increase the efficiency of shared services and single database operations with
streamlined access, processing, and REPORTING across operating units
Must Share:
Chart of
Accounts
Calendar

Ledger
Set

Ledger C

Ledger B
French Rules
Plan
Comptable
French
Calendar

EUR

Ledger A
US GAAP
US COA
US
Calendar

EUR

Defined by 4 Cs:
Accounting
Convention
Chart of
Accounts
Calendar
Currency

Ledger Set Benefits:

Cross/Multiple Ledger processing and reporting
Data and definitions that can be shared and secured
Native support for multiple accounting representations

US GAAP
US COA
US Calendar

USD
Ledger D
US GAAP
US COA
US
Calendar

GBP
Reporting
Currency

Governance, Risk, & Compliance

Think

Work Manage

Document, test, monitor, and certify ongoing compliance with

Sarbanes-Oxley, JSOX, HIPAA and other global regulations
Track Compliance Status, Document Findings, Mitigate Exceptions

Document
Processes

Assess
Risk &
Controls

Scope
Audit
Program

Test
Controls

Create Risk &

Control Library
Certify and Report Results

Diagnose access and

process control
violations and take
corrective action

Strengthen application
control environment with
continuous monitoring

Ensure auditability
via secure change
control and history

E-Business Tax

Think

Work Manage

Centrally manage tax transactions across entire E-Business Suite

Internet
Expenses

General
Ledger

Single Repository of

Purchasing
Internet
Procurement

Tax
Setup/Rules

Order
Management

Centralized rules applied

to transactions to manage
globally and reduce risk

Tax
Transactions

Receivables

transactions for global

business insight

Payables

Inter-Company
Invoicing

Automation of tax
processes on transactions
to improve operational
efficiency

Extensible architecture
that supports additions,
e.g.
Self-assessed
Use Tax

<Insert Picture Here>

Anthony Salcido
VP and Corporate Controller,
Toyota Motor Sales USA

Weve provided corporate

assurance from a controllership
perspective by centralizing our
foundational accounting activities,
defining our corporate policies and
procedures, and standardizing our
processes.

Global Talent Management

News

Learning
Management

Workforce Certification
Applicant Support
Web Conferencing
iRecruitment

Auto-Search
Integration w/ Offers
Embedded Analytics
Assessments

Work Manage

Benefits
Expense, Productivity
& Revenue Improvements

Workforce
Performance Mgmt

Cascading Objectives
Appraisal Uplifts

Think

Higher quality products & svcs

Lower employee turnover rate
Lower hiring and training costs
More productive and skilled
employees
Reduced employee downtime
during the on-boarding, transfer,
and off-boarding process

Other Improvements
Increase in employee morale at all
levels of the organization
Reduced risk from outdated
Information Technology

Income
Statement
Sales / Services
SG&A Expense

Business
Environment
Employee Satisfaction
Credibility &
Investor Confidence
Risk

Human Resource Localizations

Think

Work Manage

Manage all employees within a single system while adhering to

local, in-country regulations
UAE

Denmark

Finland

India

New in R12: Localizations expanded for

10 countries

Kuwait

Oracle now has localizations for 30 countries

covering 87% of world GDP

Mexico

Business
Process
Examples

Norway

Enterprise & workforce management

Workforce sourcing & development
Compensation & benefits management
Payroll management

Poland

Russia

Sweden

Line Manager Overview Dashboard

Think

Work Manage

HCM Intelligence - New Features

Think

Work Manage

For line managers and human resource professionals,

we have dashboards, KPIs, and reports for:
- Employee workforce (headcount, salary and turnover)
- Contingent workers
- Absence (duration and occurrences)

For the Chief HR Officer we have:

- Workforce (headcount, salary and turnover)

For the budget manager we have:

- Workforce budgeting (headcount and costs)

For the benefits manager we have:

- Open enrollment (number of elections)

Compensation Workbench
Salary Statistics Reporting

Think

Work Manage

Key Features/Functions in HRMS

NEW FUNCTIONALITY

Workforce Performance
Management

iRecruitment Offers
HR Checklists
HR Global Transfers
All new salary
administration

Enhanced Compensation
Workbench

Available in FPK_RUP1

Work Manage

NEW TECHNOLOGY
XML Publisher
All EEO reports
Qtrly Tax Return Worksheet
Employee W-2
Retro Notifications Report
And more
New User Experience Key Highlights
iRecruitment - Completely re-designed
Candidate Registration

Absence Management - Updated

Total Compensation
Statement 1

Think

business flows and entire look-and-feel

Salary Administration - Vastly improved
UX for Salary Information, including highinteractivity embedded analytics
Competency Profile - Completely redesigned user experience

Manufacturing Practices for APAC

Think

Work Manage

Satisfy local requirements to compete in key outsourcing regions

Golden Tax Support for China

Asia Pacific is
the factory floor
for the world

In 2005, Chinas
global trade
surplus more
than tripled

Provide compliant VAT calculation, invoicing,

and tax reporting via China-certified Golden
Tax software

Chargeable Subcontracting
Automatically create replenishment orders
and track component allocations & inventory
for sub-contracted manufacturing (e.g.
Shikyu)

Periodic Average Costing

Support accounting compliance requirements
in territories such as China/Taiwan

Customer Acceptance, Deferred Revenue

and COGS
Recognize and account for COGS and revenues in
the same proportion, based on flexible
contingencies & within the same accounting period

Think

Work Manage

Adv. Procurement for Materials & Services

Achieve Best Cost, Quality & Delivery via Real-Time Supplier Collaboration
Supplier Management

Unified Work-Center for

All Procurement
Responsibilities
New Support for Complex
Goods & Services

Expanded Supplier
Management
and Enablement

Buyers Workbench
The Procurement Professionals Release

Think

Work Manage

Procurement for Complex Services

Process Author Contract Line

PO Line with
information from
Negotiation

Think

Work Manage

Procurement for Complex Services

Think

Work Manage

Process Author Contract Line

Define Scope of
Work

Financing Terms:
- Advance Amount
- Recoupment Rate

Retainage Terms:
- Max. Retainage Amount
- Retainage Rate

Associate
Project, Task,
Expenditure

Attach Scope of
Work as a document

Supplier Scorecard

Think

Work Manage

View trend data over various

time periods

Each supplier will

only see their data.

Customize dashboard view to add

more reports, KPIs, update KPI
list, remove reports, portlets or
add custom reports, KPIs etc.

MES for Discrete & Process Manufacturing

Control Demand-Driven Mfg with Integrated Shop Floor Execution
MES for Discrete Mfg
Operator
Work from dispatch list
Record transactions, quality

info, work completion, and time

View work instructions and
component info
Report production exceptions

Supervisor
Review & resolve exceptions
Monitor shop floor progress

ERP
Corp Mgmt

MES
Production Mgmt

Shop Floor Control

MES for Process Mfg

Process Engineer
Manage recipes & advanced
process instructions

Production Supervisor
Create & manage batch status
Log non-conformances
Dispensing / Prod Operator
Pre-weigh designated
ingredients
Process batch operations

System Automation & Control

Deliver Real-Time Shop Floor Visibility to Multiple Layers of Management

Reduced TCO / Complexity via Integrated Mfg Mgmt & Production Execution

Global Transportation Management

Think

Work Manage

Drive down logistics costs and increase on-time delivery by managing

the international movement of goods within a single, scalable system

Optimize
Modes
& Routes

Plan across multiple legs, tiers, nodes,

and modes (truck, air, train, ocean)

Handle all supplier inbound and

customer outbound deliveries

Display results via intuitive, graphical UI

Event Mgmt

Payments

Automate
Execution &
Collaboration

Manage internal and 3rd party fleets

(eg. LSPs) in the same system

Enable partners to transact and

self-update (eg. pick-up request)

Handle exceptions via automated

event management notifications

Integrated with Shipping, Receiving, Inventory Management, and Purchasing

Streamlined NPI and Product Data Mgmt

Drive Innovation and Improve Product Profitability

Product Introduction

Enhanced New Product Intro Flow

- Embedded Document Entity
- Enhanced Multi-Org and Multi-Level
Structure Mgmt

- Operational Attribute Change Mgmt

Product Information Mgmt

Inbound Data Sync and Data Quality

Mgmt (Import Workbench)

Workflow-Based Change Controls for

Item and Structure Imports

360 Transaction View of Product

from EBS and External Data Sources

Oracle PIM Data Hub Solution

Think

Work Manage

Role of Import Workbench

Consolidation

Data Quality &

Change Control

Access
& Search

Other Apps / Systems

Output (print
catalogs, data
sheets, etc.)
XML

Engineering
ERP
Manufacturing
CRM

Import &
Synchronization

Online Catalog
Customers /
Suppliers

Product
Data
Repository

Syndication &
Publication
Data Pools
UCCnet /
GDSN**

Import
Workbench

Asset Lifecycle Management

Think

Work Manage

Adopt a Holistic Approach to Managing Capital Assets

C
o
n
c
e
p
t

Plan

Build /
Acquire

Commission

Operate /
Maintain

Retire /
Dispose

Monitor Performance

Common Asset Repository

Enhanced Fleet Asset Management for Mobile Assets
Mobile / Wireless Work Execution
Enhanced Budgeting and Forecasting
Industry Specific
- Life Sciences: Support for 21 CFR Part 11
- A&D: Support for Rotable Parts and MEL/CDL*
*Minimum Equipment List, Configuration Deviation List

R
e
t
i
r
e
m
e
n
t

Asset Lifecycle Management

Dispose

Business
Modeling

Think

Capital
Plan

Decommission
Budget
Manage

Asset

Maintain

Design/
Specify

Construct/
Procure
Operate

Install

Oracle provides for tracking of every asset throughout its lifecycle

Work Manage

WO Operations
Single Screen Work Order

Mobile Work Order Capability

Transactions
Problem
Reporting
Information
Dashboard
Charge
Time
Create
Work
Request
Work
Queue
Material
Issue/Return
Create
Work
Order
Work
Query
Work
Completion
Enter
Quality
Results
Details
Enter Asset
Inspection
Results
Enter
Meter
Readings
Enter Meters Readings
Create Work Order Approvals

Whether remote or not, a

technician has just one
place to go for all work
order information.

Think

Work Manage

Global Customer Service

Think

Work Manage

Drive revenue and customer loyalty with superior customer service

Efficiently resolve issues at the customers convenience regardless of

geographic location

Coordinate the delivery of all global services within a single system

- Self-service & agent-assisted
- On-site repair
- In-house repair & refurbishment

- Outsourced / 3rd party services

- Internal issues (help desk)
- Investigations (case mgmt)

Increase revenues while decreasing contact, research & execution costs

Case Management

Customer Support

Field Service

Manage key activities related to

cases / clients / involved parties
and securely share information
across geographies or agencies

Initiate service requests 24x7

plus interact with service reps
online via new screens for
internal & external customers

Coordinate service delivery

across time zones, schedule
outsourced services globally,
utilize digital maps to route reps

Utilize Digital Maps to Route Reps

Think

Work Manage

Minimize drive time, maximize customer face time

Optimizing street-level
routes enables you to:

Drive service revenue

by enabling maximum
number of service
visits for each service
representative

Drive cost reduction by

reducing mileage,
travel time, and cost

Release 12 Enables You To

Think Globally
Work Globally
Manage Systems Globally
Reduce implementation, integration, and
management costs of global applications

Dramatically Lower IT Costs

through System Consolidation

Think

Work Manage

Only Oracle
Supports all languages and
localizations in same database
Scales to very large volumes
via RAC and Grid Computing

Lower Cost

Better Automation

Consolidate data centers

Administer fewer systems
For each new flow,

Standardize, document,

All detail available

Integrated cross-

Deploy DBI in weeks

leverage existing setups

and reference data

and audit processes

application business
flows

Better Information
for drilldown

vs. quarters or years

for a traditional
warehouse

Secure the Global Enterprise

Think

Work Manage

Address global security pressures with a comprehensive

security portfolio
Risk
Without control of data integrity
and access, business risk
increases
Manageability
Multiple user communities
require management (clerical,
self-service, customers, suppliers)
Cost
User provisioning, de-provisioning
and re-provisioning are often
manual and labor-intensive
Audit & Compliance
Government mandated
accountability is driving new
scrutiny of security

Provide enterprise-wide,

standards-based security
- Single sign-on
- Corporate directory
- Access / identity management
- Identity federation

Simplify security administration

- Decentralized, delegated user admin
- Automated & self-service provisioning

with approvals
- Extended IT and system admin security
with DB tools (e.g. DB Vault)

Continuously monitor environment

- Security dashboard / reports
- Best practice & typical violations

Configure, Dont Customize

Think

Work Manage

Highly configurable global system lets you tailor the system

without programming

Accelerate systems
deployment

Preserve configurations
through upgrades

Eliminate costly
customizations

Flexfields User definable data key

Folders User tailorable forms
Workflow Configurable business process flow
Custom Library Directory for customer extensions (forms)
OA Framework / Forms Personalization
Configurable page look & feel, navigation, tabs, fields, buttons
XML Publisher Flexible report / document output

Comprehensive Integration Repository

Think

Work Manage

Simplify and accelerate systems connectivity

A Catalog of All EBS Integration Points

Web Services
Public Java & PL/SQL APIs

Business Events
Batch Interfaces

Enable key integration types

-

Business to Business
Enterprise Application Integration
Business Process Management
Business Activity Monitoring

Support industry-standard
messages
Support standards-based
XML documents
Search and view available
interfaces via powerful UI
Automatically keep in step with
source code via standard patching

Next Gen. Business Process Mgmt

Think

Work Manage

Integrate Oracle, 3rd party & legacy applications to extend

process automation

Quickly integrate
Oracle
EBS

PeopleSoft
Financials

Custom Order
Application

heterogeneous
applications using an
intuitive, graphical UI

Manage system
BPEL Process Manager
Business
Process

Siebel
CRM

Step
1

Step
2

Standard Interfaces
Cross-application maps

Step
3

Mainframe HR
Application

Step
4

Step
5

New Web
Application

BPEL Business Process Execution Language

performance via web with

a user-friendly console

Reduce connectivity

headaches with
pre-packaged, standard
interfaces for applications
and legacy systems

Built on widely adopted

industry standard
language (BPEL)

Integration with Core Applications

Think

Work Manage

Oracle | Retek Integration with BPEL

Lower cost integration between disparate systems
Better performance with integrated business flows across applications
Merchandising

Inbound Retek Data

Sales Audit

Stock Ledger

Matched invoices
Credit notes
Debit memos
Rebates

Daily sales
Cash and deposits
Inventory
Sales data

Outbound Financials Data

Suppliers
Partners
Addresses
Freight terms

Payment terms
GL accounts
Currency rates

General
Ledger

Accounts
Receivable

Cash
Management

E-Business Financials

Invoice
Matching

Accounts
Payable

Integration Solution:

Think

Work Manage

Siebel CRM On Demand to Oracle E-Business Suite

CUSTOMER AND PRODUCT
INTEGRATION

Siebel CRM On Demand

Siebel/Oracle

Web/Call Center/Sales Force

Oracle
Browse & Search
Products/Services
Product
One way synch
Oracle > Siebel

Two way synch

Oracle <> Siebel

Identify
Customer
Opportunity

Account
Mgmt

Customer
Quotes
Orders
Install Base
Service Requests
Invoices

Oppty Info.
Quote Status
Quote Value

Initial customer data load from Oracle EBS to

Siebel CRM On Demand
Integrate customer creation flow from CRM
On Demand to Oracle EBS
EBS Customer Data Quality Management
(DQM) tools available within CRM On
Demand
Support bi-directional synch of customer and
contact
Product Master maintained in Oracle EBS
and synched to Siebel CRM On Demand
OPPORTUNITY TO QUOTE

Quoting

Install Base

Installed Products

Order
Management
Tele, Field
Service
Billing

AR

Convert CRM On Demand opportunity to

Oracle EBS quote
Customer and product context are passed
from CRM On Demand opportunity to Oracle
EBS quote
Quote status presented back in CRM On
Demand
360 DEGREE CUSTOMER VIEW
Quotes, orders, install base, service requests
from Oracle EBS are presented within CRM
On Demand

Apps Management Pack for EBS

Think

Work Manage

Consolidate and simplify systems management

Manage entire systems

infrastructure (apps, middleware,

DB, H/W) from a single console

Provide visibility across dev, test,

and production systems

Proactively monitor KPIs and

events with alert notifications

Drive root cause analysis with

graphical topology views and

config / patch level comparisons

Accelerate EBS provisioning with

automated system cloning

Open integration with 3rd party

products and mgmt frameworks

Why Upgrade?

All Customers Benefit

Think

Work Manage

Straight Talk from Customers and Partners

Banks, taxes, payments, and accounting
everything that becomes centralized will bring
Emerson tremendous efficiencies.
-- Greg Harre, Controller for Emerson Tool Company

Oracle continues to invest in a better user

experience in E-Business Suite Financials Release 12
from centralized accounting, tax and supplier
maintenance to a new user interface.
-- Sean Malinski, Accenture Partner, Global Business Solutions Oracle Practice

We have 60 Sets of Books and see tremendous

efficiencies with running processes across these
SOBs using Ledger Sets.
-- Keith Dunkin, Finance Manager - Systems & Support, Alcoa

Multi-National
Manage complexity at
lower cost
Comply with international
regulations and standards
Reduce upgrade risk
Domestic
Lower TCO
Improve user experience
Reduce upgrade risk

Why Upgrade?

Easier Maintenance

Think

Work Manage

E-Business Suite Patching: Minimize system downtime

Ensure patch compatibility with

customers installation and

automatically alert for incompatibility

Leverage faster programs to analyze

patch prerequisites

Generate custom read me

instructions based on customerspecific setup and configuration

Automatically consolidate read me

instructions for multiple patches and

eliminate redundant steps

Automatically detect patches that

have already been downloaded
(i.e. maintain download history)

Why Upgrade?

Most Comprehensive Solution

The Global Business Release

Includes Over 2,350 New Capabilities

50% Industry Specific Capabilities
50% Cross-Industry Capabilities

Sales & Marketing

Finance
Human Resources
Projects
Contracts
Order Management
Configurator

Planning
Procurement
Manufacturing
Logistics
Service
Maintenance
Product Lifecycle Mgmt

Includes 11 New Modules/Products

Think

Work Manage

EBS Release 12
Feedback

<Insert Picture Here>

From a Global Customer

Feedback from Release 12
Training, October 2006

The ability to access multiple operating units with a single

responsibility can simplify SOX compliance monitoring.
-- Pam Bateman, Business Solutions Manager for Finance
Banks, taxes, payments, and accounting everything that
becomes centralized will bring Emerson tremendous efficiencies.
-- Greg Harre, Controller, Tool Company

<Insert Picture Here>

From a Leading Analyst

Executive Brief:
Oracle E-Business Suite R12
October 2006

In our opinion Oracle's EBS 12 is a significant

step forward in the integrated suite approach to
enterprise applications. The Suite is functionally
rich and serves the global enterprise well. As a
tightly integrated suite of products, businesses
will realize significant gains from the
interoperability of the suite environment.

<Insert Picture Here>

A. Mitchell
IBM Global Business Services
Americas Oracle Practice Lead

Release 12 features will help solve our clients

biggest business process and industry-specific
challenges and we look forward to partnering
with Oracle and our joint clients.

<Insert Picture Here>

Sean Malinski
Accenture Partner, Global
Business Solutions - Oracle
Practice

Many clients are evaluating whether to upgrade

from Oracle E-Business Suite 11i to Release 12
or wait for the larger Fusion release. There are
significant application and architecture changes
in Release 12. Upgrading now will help build the
foundation to prepare for Fusionmaximizing
business value while mitigating risk.

R12 is the Global

Business Release
Think Globally to make the right decisions
Work Globally to be more productive
Manage Systems Globally to lower cost and
increase performance
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