Verification: Quality Assurance in Assessment

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Verification: Quality Assurance in

Assessment
Verification is the main quality assurance
process associated with assessment systems and
practice - whether competence-based or
otherwise

Quality Assurance is a vital part of any credible qualification


system. It must
ensure that everyone involved in the assessment of candidates is
assessing
correctly, working to agreed procedures and to an agreed standard
of performance

Verification: The Range of Roles & their


Relationships
External
Verifier
Internal
Verifier
Coordinator
Internal Verifiers
(programme level)

Assessors

Awarding Body

Centre

Centre
Centre
Workplace

Internal Verifier (IV): The key Role in


Quality Assurance
The internal verifier(IV) is the key person(s) for ensuring
quality
of assessment practices at the institutional level (Centre)
The IV conducts internal quality assurance of the assessment
process by:
1. Carrying out and evaluating internal assessment and
quality assurance systems
2. Supporting assessors
3. Monitoring the quality of assessors performance
4. Meeting external quality assurance requirements

Carrying out and evaluating internal assessment and quality


assurance systems

This will involve:


Comparing own institution requirements with those of the
external awarding body
Identifying the outcomes needed by the agreed standards
and their consequences for internal auditing
Auditing existing administrative and recording
arrangements - modify/ change if necessary - to meet
external audit requirements
Carrying out assessment standardization arrangements
(e.g., sampling strategy)
Ensuring a procedure for complaints and appeals is in place
(note: consider this in local context)
Identifying problems, developing improvement plans

Sampling strategy
This will vary from institution, according to needs (e.g., size,
programmes offered, resources, etc) but it must be agreed with the
External Verifier.
The following need to be taken into account:

Size of sample to ensure reliability


Assessment methods used by the centre (e.g., to ensure good principles
of assessment are practice, etc)
Assessors number, experience, workload, location
Candidate cohorts (e.g., full-time/part-time, different employees, etc)
The programmes offered particularly if new/revised
All units must be included, but there may be a greater focus on any
problem unit(s)

Standardizing assessment decisions


It is essential to ensure, as far as is possible, that:

Assessors consistently make valid decisions


Assessors make the same decision on the same evidence
base
All candidates are assessed fairly

This involves:
conducting moderation activities (e.g., a number of
assessors judging the same candidates evidence and
comparing their perceptions and decisions)

Supporting assessors
This will involve:
Ensuring assessors have appropriate technical
and vocational experience
Ensuring that assessors are competent to assess
Identifying the developmental needs of assessors
and facilitating any necessary training
Monitoring progress and development of
assessors

Monitor the quality of assessors


performance
This will involve:
Ensuring that assessors are preparing and planning
assessment effectively and efficiently (e.g., understand
the standards and applying principles of good
assessment, etc)
Observing and questioning individual assessors to
ensure good practice and consistency over time
Checking records of the assessment process (from
assessment planning to summative decisions)
Giving assessors accurate and helpful feedback

Meet external quality assurance


requirements
This will involve:
Identifying how internal assessment will be checked
externally and ensuring these requirements can be met
Planning, collecting and analyzing information on internal
assessment decisions (note: this involves the secure
keeping of all records relating to the assessment of
candidates)
Maintaining contact and meeting with the external
verifier(s)
Providing feedback on the outcomes of meetings with the
external verifier to centre assessors
Acting on the feedback given by external verifiers

Checklist of the range of information


needed for purposes of External
Verification
It is the Internal Verifiers responsibility to have the following
information
quickly accessible:

Number of registered candidates per qualification level


Assessor details (e.g., CVs, Assessor qualifications, development plans)
Candidate progress reviews and achievements
Assessment records and plans
Candidate support resources available (e.g., guide for candidate
assessment)
Assessments sites used where the assessments are carried out
Internal verification sampling strategy
Internal Verifier records, including feedback to Assessors and feedback
from Candidates
Record of claims for certification
Candidate assessment evidence (e.g., portfolios)

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