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    Personal Communication Skills

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    Simon Anto
    This document discusses personal communication skills and effective communication. It provides information on how to establish rapport through self-confidence, understanding people, enthusiasm, eye contact, and interest in others. It also outlines the importance of communication skills in careers and personal lives. Effective communication involves transmitting information between a sender and receiver through various mediums, both verbal and nonverbal. The goals, importance, essentials, levels, and barriers of communication are also examined.

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    Personal Communication Skills

    Uploaded by

    Simon Anto
    105 views17 pages
    This document discusses personal communication skills and effective communication. It provides information on how to establish rapport through self-confidence, understanding people, enthusiasm, eye contact, and interest in others. It also outlines the importance of communication skills in careers and personal lives. Effective communication involves transmitting information between a sender and receiver through various mediums, both verbal and nonverbal. The goals, importance, essentials, levels, and barriers of communication are also examined.

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    Personal Communication Skills

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    This document discusses personal communication skills and effective communication. It provides information on how to establish rapport through self-confidence, understanding people, enthusiasm, eye contact, and interest in others. It also outlines the importance of communication skills in careers and personal lives. Effective communication involves transmitting information between a sender and receiver through various mediums, both verbal and nonverbal. The goals, importance, essentials, levels, and barriers of communication are also examined.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    105 views17 pages

    Personal Communication Skills

    Uploaded by

    Simon Anto
    This document discusses personal communication skills and effective communication. It provides information on how to establish rapport through self-confidence, understanding people, enthusiasm, eye contact, and interest in others. It also outlines the importance of communication skills in careers and personal lives. Effective communication involves transmitting information between a sender and receiver through various mediums, both verbal and nonverbal. The goals, importance, essentials, levels, and barriers of communication are also examined.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 17

    Personal Communication Skills

    A man is seldom better than his


    conversation
    How do you go about Establishing
    Rapport?:
    1. You need Self-Confidence

    2. You must Understand People

    3. You must be Enthusiastic

    4. You must make Eye Contact

    5. You must be Interested in them


    Communication Skills Overview
    Effective communication skills are a
    critical element in your career and
    personal lives.

    We all must use a variety of


    communication techniques to both
    understand and be understood.
    What is Communication?
    COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION,
    IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.
    COMMUNICATION IS THE PROCESS OF MEANINGFUL
    INTERACTION AMONG HUMAN BEINGS.

    Medium
    SENDER RECEIVER
    Why Communication ?
    To express our emotions

    Achieve joint understanding

    To get things done

    Pass on and obtain information

    Reach decisions

    Develop relationships
    What are the most common ways we
    communicate?
    SPEAKING

    WRITING

    VISUAL IMAGE

    BODY LANGUAGE
    Communication Goals

    1. To change behaviour
    2. To get action
    3. To ensure understanding
    4. To persuade
    5. To get and give Information
    Why is communication important?

    1. Inspires confidence

    2. Builds respect in business and social life

    3. Helps make friends

    4. Develops a distinct personality

    5. Reveals your ability to others


    Essentials of good communication
    1. Knowledge
    Spontaneity in conversation
    Level of conversation

    2. Organising your thoughts

    3. Participating in discussions

    4. Body Language

    5. Being a good listener


    Levels of Communication:
    1. VERBAL
    Intra verbal: intonation of word and sound
    Extra verbal : implication of words and phrases,
    semantics

    2. NON-VERBAL
    Gestures
    Postures
    Movements

    3. SYMBOLIC
    Barriers in Communication (that have to
    do with the COMMUNICATOR)
    1. Unwillingness to say things differently

    2. Unwillingness to relate to others differently

    3. Unwillingness to learn new approaches

    4. Lack of Self-Confidence

    5. Lack of Enthusiasm

    6. Voice quality

    7. Prejudice
    While Speaking.

    Take initiative

    Be polite

    Be pleasant (smile, jokes)

    Be clear and concise (tone, accent,


    emphasis, pronunciation)

    Cite negative opinions honestly, but in a


    positive manner Seek Feedback
    While Writing

    Plan what you want to say in your letter/


    report

    Reread the letter when you have finished

    Check spelling & punctuation, then send

    Use simple language avoid ambiguous


    words
    While Listening

    Avoid distractions

    Do not interrupt unnecessarily

    Be active (show interest)

    Paraphrase what youve heard

    Throw an echo
    Objectives of Listening is

    To receive information

    To understand effectively

    To enhance clarity

    To empathize
    COMMUNICATION IS

    7%
    WORDS

    38%
    STYLE
    55% BODY
    LANGUAGE
    THANK YOU

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