Presented by

Asha Sequeira
Roll No:52
Exam seat no: 51
 EMPLOYEE
SATISFACTION SURVEY

Presented by
Asha Sequeira
Roll no: 52
Seat no:51
 Introduction

What is Employee Satisfaction Survey ?

 It is a survey to gauge the opinions and Satisfaction

level of employees.
 ESS is a tool to obtain reliable data to take sound
managerial decision .
 Systematic Study of Attitudes of your employee
towards all aspects of their employment or may focus
on a particular aspect in order to get feedback either
because you suspect a problem or because you are
contemplating a change .
 Results
The information gained form the survey can be valuable
knowledge that directly effects the bottom line and
fosters positive change in any or all of the following :
 Identifying cost saving opportunities
 Improving Productivity
 Reducing turnover
 Curbing absentism
 Assessing Training Needs
 Gauging the employees understanding on the Company
Vision
 Identify the problem areas
 Decide the survey sample

Set Parameter for the Questionnaire

Prepare a Questionnaire

Distribute Survey Forms to the participant who are a part

of the Survey

Collect forms , collate the data , analyze & calculate the scores

Identify the areas to be improved & then to

Formulate a Action Plan
 ESS done at AMC
ESS is done twice a year
 April to September 06
 October to March 07
The sample Size included employees across all
levels.

The Survey included 5 parameters

Work Place &Work Relations Senior Leadership
Future Orientation People Policies
Performance Appraisal
WORK PLACE &Work Relation
47%
50%
 Are you satisfied with 41%
40% 33%
the Team spirit in your 30%
29%
24% 23%

work environment? 20%

10% 1% 2%
0%
Not at all To sum extent To a large extent Almost fully

Apr-Sept06 Oct-Mar07

 Does your work system

promote and capitalize 60.0%
50.0% 45.8%
50%

on the diverse idea, 40.0%

37.5%
32%
30.0%
cultures and Thinking of 20.0% 13.9%16%

the employees and 10.0% 2.8% 2%

0.0%
action them Not at all To sum extent To a large extent Almost fully

Apr-Sept06 Oct-Mar07
 FUTURE ORIENTATION
60.0%
50.0%48%
50.0%
41.9% 42%
40.0%

 Are you proud of 30.0%

20.0%
8.1% 10%

working with the 10.0%

0.0%
0.0% 1%

organization?
Not at all To sum extent To a large extent Almost fully

Apr-Sept06 Oct-Mar07

60.0% 54%
50.7%
 Are You optimistic 50.0%
40.0% 32.9%31%

about your career in 30.0%

20.0%
16.4% 14%

the Company 10.0%

0.0%
0.0% 1%

Not at all To sum extent To a large extent Almost fully

Apr-Sept06 Oct-Mar07
 SENIOR LEADERSHIP
70.0%
61.3% 57%
60.0%
 Do you trust senior leaders 50.0%
40.0%
for setting clear 30.0%
20.0%
16.0% 17%
21.3%
26%

organization goals and 10.0%

0.0%
1.3% 0%

their deployment Not at all To sum extent To a large extent Almost fully

strategies? Apr-Sept06 Oct-Mar07

 Do you feel senior leaders 60%

52%
communicate effectively 50% 47.1%

40%
and also promote 30% 23% 21.2% 23%
29.4%

mechanism to seek 20%

feedback from employees?

10% 3% 2.4%
0%
Not at all To sum extent To a large extent Almost fully

Apr-Sept06 Oct-Mar07
 HR POLICIES
50% 47% 46%

40%

Do you feel that the

30% 31%
 30%
20% 20%
20%
company cares about 10% 3% 3%

its people? 0%
Not at all To sum extent To a large extent Almost fully

Apr-Sept06 Oct-Mar07

 Do you feel that the

70%
contributions of people 60%
50%
62%
56%

are appropriately 40%

30%
18%
22%
17%
21%

recognized?
20%
10% 3% 1%
0%
Not at all To sum extent To a large extent Almost fully

Apr-Sept06 Oct-Mar07
 PERFORMANCE APPRAISAL
70% 64% 61.5%
60%
 Are you satisfied with 50%
40%

the current Appraisal 30%

20%
5% 5.1%
15%16.7% 16%16.7%
10%
System in the 0%
Not at all To sum extent To a large extent Almost fully

organization ? Apr-Sept06 Oct-Mar07

50.0% 47%
41.5%41%
39.0%
40.0%

 Are you aware of your 30.0%

17.1%
20.0%
Job Description and 10.0% 2.4% 1%
11%

the KRA’s 0.0%

Not at all To sum extent To a large extent Almost fully

Apr-Sept06 Oct-Mar07
OVER ALL SAIFATION LEVEL

OVERALL SATISFACTION LEVEL

2%
5%

30%

63%
Not at all Satisfied to some extent
To Large extent Fully Satisfied
FEEDBACK & ACTION PLAN
 Feedback & Suggestion Received
 More Appreciation & Better Hygiene Factors
 Better compensation
 Provide clear cut Job Descriptions & KRA ‘s
to all employees
 Better career path
 Better Motivational Strategies
 ACTION PLAN
SR.N Key Action Plan Deadline Status
O. identified Date
1 Revisit Compensation Immediate Compensation
Structure – major structure
emphasis on net take revisited for
home all new offers
2 KRA guidelines for sales Immediate Process
guidelines for
KRA setting
for defined
and circulated
Internal Product On-going HODS & Product
training for all heads identified
branches custodians to conduct
product training.

Encourage On-going Branch Feedback on

Branch Inputs business plans
“Together”
Informal feedback
taken on Intranet
Find out options July 31, Already implemented
and feasibility to 2007 in various
provide Job departments
Rotations
 Benefits
 ESS has helped to map various issues over the last 6 years
to bring changes in the organization.
 It has helped to understand the mindset of the employees
and provide the management as a means to do reforms.
 Various HR initiative have been taken like organizing
events like family day, annual meets , recreational
centers for the employees .
 Helped in Employee Retention by gauging the expectation
in the employees and providing with necessary solutions.
 It has helped in understanding the employees and to
provide a proper and a formal channel of communication.
 Better motivational structure .

Thank You