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Chapter 13

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Myat Zar Gyi

Six Sigma is a data-driven methodology for improving processes by reducing variation and eliminating defects. It grew out of the total quality management movement of the 1990s when companies realized TQM was not delivering promised results. Six Sigma uses a define-measure-analyze-improve-control process and statistical analysis to improve processes and maintain improvements. While there is no single definition or standards body, Six Sigma focuses on principles like executive support, a defined methodology, process improvement projects, and using data and facts to drive decisions and keep improvements sustained over time.

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Chapter 13

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Myat Zar Gyi
32 views7 pages
Six Sigma is a data-driven methodology for improving processes by reducing variation and eliminating defects. It grew out of the total quality management movement of the 1990s when companies realized TQM was not delivering promised results. Six Sigma uses a define-measure-analyze-improve-control process and statistical analysis to improve processes and maintain improvements. While there is no single definition or standards body, Six Sigma focuses on principles like executive support, a defined methodology, process improvement projects, and using data and facts to drive decisions and keep improvements sustained over time.

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Six Sigma is a data-driven methodology for improving processes by reducing variation and eliminating defects. It grew out of the total quality management movement of the 1990s when companies realized TQM was not delivering promised results. Six Sigma uses a define-measure-analyze-improve-control process and statistical analysis to improve processes and maintain improvements. While there is no single definition or standards body, Six Sigma focuses on principles like executive support, a defined methodology, process improvement projects, and using data and facts to drive decisions and keep improvements sustained over time.

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32 views7 pages

Chapter 13

Uploaded by

Myat Zar Gyi
Six Sigma is a data-driven methodology for improving processes by reducing variation and eliminating defects. It grew out of the total quality management movement of the 1990s when companies realized TQM was not delivering promised results. Six Sigma uses a define-measure-analyze-improve-control process and statistical analysis to improve processes and maintain improvements. While there is no single definition or standards body, Six Sigma focuses on principles like executive support, a defined methodology, process improvement projects, and using data and facts to drive decisions and keep improvements sustained over time.

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You are on page 1/ 7

Chapter-13

Six Sigma
• The hottest approach to QM in manufacturing and other firms in North
America
• Not a standard as ISO: is a methodology
• 6S sprouts up here and there
A History of Six Sigma

 A direct outgrowth of North American TQM in the 1990s


 When TQM did not deliver as promised, it is for one or two reasons
 Internal Failure = Slipping on 1 of Deming’s 14 points (to adopt the new
philosophy)
 By 1990s, becoming TQM company(3 Sigma) was enough to stay in
business but not enough to maintain leadership
 Six Sigma is only relevant when there are millions or billions of events or
products to measure
Variation on Six Sigma

 No single definition, no central standards or certification organization


 Individuals can get certified as 6S black-belt or 6S green-belt
 6S training includes many analytical and statistical process
 The lack of standard is a concern for executives and managers
 Only solution is to be led by executives who understand and are
committed to 6S principles
 Flexibility is plus size to the lack of standardization in 6S
 Flexibility comes with a risk
Six Sigma Simplified: Principles of Six Sigma

 Senior Executive support


 Top-down training
 Include the voice of customer
 Create an infrastructure to support success
 Develop short-term projects with specific goals
 Focus on process improvement
 Clear and consistent methodology
 Decisions based on fact and data
 Focus on people and processes
Six Sigma Simplified: Components of Six Sigma
 Executive leadership and support
 Standard methodology
 Projects to improve processes
 Controls to keep improvements in place

Six Sigma Methodology-DMAIC


 A minor modification of PDCA
 Define
 Measure
 Analyze (Value stream analysis, Analyze source of variation and Determine process
drivers)
 Improve
 Control
Six Sigma Simplified: Six Sigma Measurement
 Two issues : 1) DPMO 2) Why 6S=4.5S

Defects per Million Opportunities (DPMO)


 Relationship between errors and defects
 Error = something wrong with process
 Defect = something wrong with product

Evaluating Six Sigma


 TQM on steroids, the metaphor may be apt in both + and – ways
 6S certainly add a lot of punch to TQM
The End of Chapter 13!

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