Understanding Differences in The Workplace

UNDERSTANDING DIFFERENCES IN THE
WORKPLACE
Executive
Development
Prepared By: CZARINA SHANE C. DELA CRUZ
PRESENTED BY: CZARINA SHANE C. DELA CRUZ
IRISH CIMATU
CRIZEL JOY MACUGAY

Structure of Presentation
• What is Culture?
• Understanding Cultural differences
• Dealing with Cultural differences
• Case studies
Culture
• meanings,
• beliefs,
• values
• behaviours
Culture Is ..
• Relative
• Learned
• Collective
• Changes over time
• Complex responsive process
Forces Shaping Individual
Culture
Urbanization Nationalism Colonisation

Education
Migration
Industrialization
Personal
Minority
Culture Social
Experience
background
Values
Cross- World-views
cultural Ethnic
Beliefs
Adjustments background
Behaviours
Profession
Religion
Gender Language
THREE WAYS TO UNDERSTAND
CULTURAL DIFFERENCES
Context Approach
Dimension Approach
Ethics
6
MANGAING ETHICS
Three Core Principles
Respect for human dignity and basic rights
Respect for local traditions

ACQUIRING CULTURAL INTELLIGENCE
Three phases…
Awareness
Knowledge
Skills
LO8: CULTURAL INTELLIGENCE
Building Cultural Awareness
• Understand your own culture

• Understand and accept logic of
other cultural frameworks
• Cultural differences as unique
and creative problem-solving
opportunity
Cultural Shock
• Unfamiliar:
• Language
• Climate
• Currency
• Road signs
• Colleagues
• Adaptation process
Cultural Awareness
“If you are
• Humble
• Respectful
• Friendly
you will always be fine”

13
CULTURAL DIVERSITY
IN THE WORKPLACE
Philosophy
• Consider cultural competence a priority. Culture
is dynamic, therefore cultural competence must
be an on-going process.
• Cultural competence is the effective use of

social and interpersonal knowledge and skills
that demonstrates understanding and
appreciation of individual and group differences
and similarities.
Cultural Diversity in the Workplace
• Cultural diversity in the workplace provides

strength. It also challenges individuals to
respond to their diverse work environment
effectively.
• “Valuing” individual and group cultural differences

is critical to achieving the organizational goals.
Cultural Awareness
• Know your own cultural background.
• Recognize your own stereotypes and biases.
• Gain knowledge of cultural history and heritage.
• Be aware of other’s perceptions.
• Recognize effects of -ism on the others.

Remember . . .
People long
to be celebrated,
not tolerated!
Forming a Team
• There are three important characteristics of teams: size,

diversity and interdependence.
• Teams diverse in skill sets and knowledge levels, as well as

ethnicity and culture, perform better than those with identical
skills sets.
• Diversity actually decreases team conflicts and enhances

creativity.
Cultural Diversity Activities
• Multicultural Calendars (cultural information

divided by the month, holiday and country)
• Readings
• Quizzes
• Fact sheets
• Other tools that foster dialogue and questions
within the organization
Why are Activities Important?
• They help clinicians reach clients who may

benefit from a more hands-on or practical learning
experience.
• They encourage clients to become actively
involved in the therapeutic process without bias,
rather than being passive recipients.
HAVE A HAND IN DIVERSITY
FOUR STEPS TO
CULTURAL DIVERSITY SUCCESS
I. Leadership Driven
Create and maintain culturally and
linguistically competent services by
supporting:
 Multiculturalism embedded into all
organizational units.
 Continued efforts to recruit, retain and
develop a culturally diverse workforce.
II. Staff Oriented
Support cultural competency of the

staff.
III. Client Oriented
To support and promote the
involvement of clients, families
and advocacy groups in the
planning and development of care.
IV. Information Driven
To support monitoring and

dissemination of the level of cultural
awareness, knowledge and skills
Life Without Diversity
Close your eyes and imagine that everyone in
the room is the same. Exactly the same! Same
hair, eye color, height, weight, gender, race,
language. Everyone dresses the same and
sounds the same.
Now open your eyes, look to your left and your

right.
What do you see?

ONE MIND, ONE RACE
What should we do?
• Learn about other cultures.
• Know respectful behavior.
• Identify a cultural guide.
• Gain entry into the community.

31
MULTIPLE INTELLIGENCES
Helping Students
Reach Their Potential
Are you smart?
Howard Gardner
Harvard Graduate School of
Education
• Hobbs Professor of Cognition and
Education
• Co-Director of Project Zero
Boston University School of Medicine
• Adjunct Prof. Of Neurology
Author of 16 books
What is intelligence?
• “The ability to solve problems or to create products that are

valued within one or more cultural settings.”
Frames of Mind: The Theory of Multiple Intelligences (1983)
• “A biopsychological potential to process information that can be

activated in a cultural setting to solve problems or create
products that are of value in a culture.”
Intelligence Reframed (1999)
Multiple
Intelligences
Verbal/Linguistic Intelligence
• Listens and responds to the
spoken word.
• Enjoys reading, writing, and
discussing.
• Remembers what has been
said.
• Remembers what has been
read.
• Speaks and writes
effectively.
• Can learn other languages.
Logical/Mathematical
Intelligence
• Is familiar with the concepts
of quantity, time, and cause
and effect.
• Uses abstract symbols to
represent concrete objects • Likes math and using
and concepts. technology to solve
complex problems.
• Expresses interest in
careers such as
accounting, computer
technology, and law.
Bodily/Kinesthetic
Intelligence
• Prefers to touch, handle, or

manipulate what is to be learned.
• Develops coordination and a sense of timing.
• Learns best by direct involvement and
participation.
• Remembers most clearly what was done,
rather than what was said or observed.
Bodily/Kinesthetic
Intelligence
• Enjoys concrete learning experiences such

as field trips, model building, or participating
in role play, games, assembling objects, or
physical exercise.
• Demonstrates skill in acting, athletics,
dancing, sewing, carving, or keyboarding.
Visual/Spatial
Intelligence
• Learns by seeing and observing.

Recognizes faces, objects, shapes, colors,
details, and scenes.
• Thinks in pictures and visualizes detail.
• Uses visual images as an aid in recalling
information.
• Enjoys doodling, drawing, painting, sculpting,
or otherwise reproducing objects in visible
form.
Musical Intelligence
• Listens and responds with interest to a

variety of sounds including the human voice,
environmental sounds, and music, and
organizes such sounds into meaningful
patterns.
• Is eager to be around and learn from music
and musicians.
• Develops the ability to sing and/or play an
instrument.
Interpersonal
Intelligence
• Bonds with parents and interacts with others.

• Forms and maintains social relationships.
• Perceives the feelings, thoughts,
motivations, behaviors, and lifestyles of
others.
• Expresses an interest in interpersonally-
oriented careers such as teaching, social
work, counseling, management, or politics.
Intrapersonal
Intelligence
• Is aware of his range of emotions.

• Is motivated to identify and pursue goals.
• Works independently.
• Establishes and lives by an ethical value
system.
• Strives for self-actualization.
Naturalist Intelligence
• Recognizes and can name many different

types of trees, flowers, and plants.
• Has an interest in and good knowledge of
how the body works and keeps abreast of
health issues.
• Is conscious of tracks, nests, and wildlife on
a walk and can “read” weather signs.
• Has an understanding of, and interest in, the
main global environmental issues.

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UNDERSTANDING DIFFERENCES IN THE

PRESENTED BY: CZARINA SHANE C. DELA CRUZ

CRIZEL JOY MACUGAY

Urbanization Nationalism Colonisation

Three Core Principles

Respect for human dignity and basic rights

Respect for local traditions

• Understand your own culture

“If you are

you will always be fine”

• Cultural competence is the effective use of

• Cultural diversity in the workplace provides

• “Valuing” individual and group cultural differences

• Recognize your own stereotypes and biases.

• Gain knowledge of cultural history and heritage.

• Be aware of other’s perceptions.

• Recognize effects of -ism on the others.

• There are three important characteristics of teams: size,

• Teams diverse in skill sets and knowledge levels, as well as

• Diversity actually decreases team conflicts and enhances

• Multicultural Calendars (cultural information

• They help clinicians reach clients who may

Support cultural competency of the

To support monitoring and

Now open your eyes, look to your left and your

What do you see?

• Learn about other cultures.

• Know respectful behavior.

• Identify a cultural guide.

• Gain entry into the community.

• “The ability to solve problems or to create products that are

• “A biopsychological potential to process information that can be

• Prefers to touch, handle, or

• Enjoys concrete learning experiences such

• Learns by seeing and observing.

• Listens and responds with interest to a

• Bonds with parents and interacts with others.

• Is aware of his range of emotions.

• Recognizes and can name many different

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