Emotional & Relational Intelligence (ERQTM) in Effe
Emotional & Relational Intelligence (ERQTM) in Effe
Emotional & Relational Intelligence (ERQTM) in Effe
Intelligence (ERQ ) in TM
Effective Leadership:
INTRApersonal Preparation
Crisis Happens
A crisis always has a ripple effect:
The IQ Myth
PERSONAL Competence:
INTRA
______personal Intelligence (EQ)
RELATIONAL Competence:
INTER
______personal Intelligence (RQ)
What Is Emotional &
Relational Intelligence (ERQ™)?
1. There is a _______.
Trigger
2. There Is an _______
Instant Reaction.
3. There Is _______
Strong Emotion.
4. There Is a Subsequent Feeling of
_________.
Remorse
The Rational Brain
Self- Relational
Awareness Awareness
• Emotional • Empathy
Recognition Self-Awareness • Listening
• Accurate • Values Differences
(Awareness) Self-Assessment
• Self-Confidence
Self- Relationship
Management Management
Regulation • Emotional Self- • Effective Communication
Control • Healthy Conflict
(Management) • Takes Personal Management
Responsibility • Influence
• Healthy Anger • Collaboration &
Management Cooperation
• Responds rather than
Reacts
Quadrant I: Effective Leaders
Have Self-Awareness
Emotional Self-Awareness:
knowing what our emotions are
and recognizing how our emotions
affect our performance
WHAT Are Emotions?
Self- Relational
Awareness Awareness
• Emotional • Empathy
Recognition Self-Awareness • Listening
• Accurate • Values Differences
(Awareness) Self-Assessment
• Self-Confidence
Self- Relationship
Management Management
Regulation • Emotional Self- • Effective Communication
Control • Healthy Conflict
(Management) • Takes Personal Management
Responsibility • Influence
• Healthy Anger • Collaboration &
Management Cooperation
• Responds rather than
Reacts
Quadrant II. Effective Leaders
Manage Themselves
“People with a strong ability to manage
emotions can be passionate, but they also
have good emotional self-control, tend to be
even-tempered, think clearly when they are
experiencing strong feelings, make decisions
based on their hearts and their heads, and
generally reflect on their emotions often.”
(Caruso & Salovey, The Emotionally Intelligent Manager)
The Locomotive
•Responds •Proactive
•Honoring •Listens
•Trusting •Motivated by
•Caring respect
•Anger •Unselfish
communicated •Firm
•Responsible •I win/You win
How Can I Make My
Anger Work FOR Me?
Have an Emotionally Intelligent
Plan to Deal With the Anger
Self Awareness
Be AWARE of it.
• What kinds of situations are likely to
trigger your anger?
• How does a co-worker know when
YOU are getting angry?
• When are YOU most likely to
experience anger?
• It serves as an alarm.
• It is a powerful source of energy.
• It is a source of motivation.
• It can actually increase trust and
intimacy in a relationship.
Self Management
Effective Leadership:
INTERpersonal Preparation
Self- Relational
Awareness Awareness
• Emotional • Empathy
Recognition Self-Awareness • Listening
• Accurate • Values Differences
(Awareness) Self-Assessment
• Self-Confidence
Self- Relationship
Management Management
Regulation • Emotional Self- • Effective Communication
Control • Healthy Conflict
(Management) • Takes Personal Management
Responsibility • Influence
• Healthy Anger • Collaboration &
Management Cooperation
• Responds rather than
Reacts
Quadrant III. Effective Leaders Empathize,
Listen and Value Differences
Level 1 Understanding:
ACTUAL _______
The ________ WORDS I thought I heard you say
Level 2 Understanding:
What you didn’t say with your lips, what you
might not have been able to put into words,
but what you said with your eyes and face and
heart.
differences
1. Ignorance of __________
2. Stereotyping
____________
3. Expectations
____________ of others
4. Critical
_______ attitude
Quadrant I & II skills
5. Lack of _____________
Communication skills
6. Poor ______________
Empathy and Listening
1. The FAKER
2. The INTERRUPTER
2. Be PRESENT.
3. Resist DISTRACTIONS.
Improving Your Listening
Skills
Self- Relational
Awareness Awareness
• Emotional • Empathy
Recognition Self-Awareness • Listening
• Accurate • Values Differences
(Awareness) Self-Assessment
• Self-Confidence
Self- Relationship
Management Management
Regulation • Emotional Self- • Effective Communication
Control • Healthy Conflict
(Management) • Takes Personal Management
Responsibility • Influence
• Healthy Anger • Collaboration &
Management Cooperation
• Responds rather than
Reacts
Quadrant IV. Effective Leaders Can
Effectively Work With a Variety of
Different People
“The purpose of an organization is to enable common
people to do uncommon things. It is the test of an
organization to make ordinary human beings perform better
than they seem capable of, to bring out whatever strengths
are in its members, and to use each person’s strength to
help all the other members perform.
Crisis Happens
A crisis always has a ripple effect:
Dealing with the initial impact of
the crisis
Dealing with the physical &
financial impact
Dealing with the psychological,
emotional & spiritual impact
Student Relationships
Assessment (SRA)
www.liferelationships.com
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