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Simulation Presentation

The document summarizes a simulation of an ATM booth using Arena simulation software. Data was collected on customer arrival and service times and fitted to distributions. An M/M/s queuing model was created in Arena to simulate the ATM booth. The simulation results provided average service time, waiting time, total time per customer and server utilization. The simulation aimed to balance efficient customer service and economic considerations for the ATM booth.

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Dewan Hasan
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48 views12 pages

Simulation Presentation

The document summarizes a simulation of an ATM booth using Arena simulation software. Data was collected on customer arrival and service times and fitted to distributions. An M/M/s queuing model was created in Arena to simulate the ATM booth. The simulation results provided average service time, waiting time, total time per customer and server utilization. The simulation aimed to balance efficient customer service and economic considerations for the ATM booth.

Uploaded by

Dewan Hasan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Welcome to

Presentation
Title
System Model Simulation of ATM Booth
Presented By

• Md. Atikur Rahman– 2016334012


• Dewan Iftehaz Hasan - 2016334049
Introduction
The model has been built based on collected data from observation of an
ATM booth. An ATM booth can be simulated and regarded as a queuing
system. The ATM we conducted our simulation on is thought of as a single
server queuing system. It is an ATM Booth of Dutch Bangla Bank ltd. and
it’s located in Amberkhana point. A model is then created for this system
using the arena simulation software.
Why Simulation.
• ATM, are designed to provide efficient and improved services to customers at the
shortest possible time. Yet customers spend a considerable time before they are finally
served.
• In designing queuing systems we need to aim for balance between service to customers
(short queues implying many servers) and economic considerations (not too many
servers).
• Simulation is used in many contexts, such as simulation of technology for performance
optimization, safety engineering, testing, training, education, and video games.
Simulation is the imitation of the operation of a real-world process or system over time.
Methodology
• Identify the system to study, parameters, variables, entities, attribute and
activities.
• Collect data and develop a distribution
• Construction of a basic model.
• Adding data to the model.
• Performing a simulation run of the model.
• Analysis of the simulation results provided by the automatic reports of Arena.
Data Collection
Entity Arrival Departure 17 29.04 30.48
1 0 2.1 18 29.39 31.35
2 2.42 3.59 19 30.14 31.51
3 8.13 8.37 20 30.27 32.05
4 8.28 8.44 21 30.48 33.01
5 8.35   22 37.1 38.12
6 10.13 12.19 23 38.29 40.21
7 10.5 13.23 24 39.21 41.24
8 11.55 13.4 25 41.08 42.31
9 16.31 17.25 26 41.38 45.59
10 16.43 21.12 27 44.5 47.34
11 17.55 19.59 28 46.21 48
12 20.1 22.38 29 49.42 51.29
13 21.56 25.59 30 52.14 54.37
14 22.08 24.58 31 53.32 55.29
15 24.58 27.21
16 27.15 29.39
Distribution for Inter-arrival Time
Distribution for Service Time
Arena Model
Result
Replication \Performance Avg Service Time Waiting Time Total Time
      per customer per customer per customer Utilization
1 1.7083 5.6065 7.3149 0.1562
2 1.5902 4.6834 6.2736 0.163
3 1.4746 2.793 4.2675 0.1504
4 1.5925 3.9624 5.5549 0.1826
5 1.4152 3.3318 4.747 0.1706
6 1.4972 3.1286 4.6258 0.1698
7 1.6656 5.7217 7.3874 0.1568
8 1.6022 2.1098 3.712 0.1733
9 1.4439 2.0901 3.5341 0.1824
10 1.4291 2.1532 3.5823 0.1603
Average = 1.54188 3.55805 5.09995 0.16062
Discussion
In designing queuing systems we need to aim for balance between service to
customers (short queues implying many servers) and economic
considerations (not too many servers).
Average Service Time = 1.54 min
Average Waiting Time = 3.55 min
Server Utilization = .16062 = 16.062%
Conclusion
After running a series of goodness of fit test on inter-arrival times and
service times it was considered appropriate to represent the interaction
between customers and the ATMs in a typical queuing system arrangement
as an M/M/s queuing model. The prevailing operation characteristics are
thus computed as output of the M/M/s model via arena simulation.

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