Cognitive Dissonance

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COGNITIVE DISSONANCE

THEORY
COGNITIVE DISSONANCE THEORY

• Cognitive dissonance
- uncomfortable feeling or stress caused
by holding two contradictory ideas
simultaneously
COGNITIVE DISSONANCE THEORY

• Dissonance increases with:


• The importance of the subject to us.
• How strongly the thoughts conflict.
• Our inability to rationalize and explain
away the conflict.
COGNITIVE DISSONANCE THEORY

• Dissonance is often strong when we


believe something about ourselves and
then do something against that belief. If I
believe I am good but do something bad,
then the discomfort I feel as a result is
cognitive dissonance
• Festinger and Carlsmith's classic 1959 experiment:

• Students were made to perform tedious and meaningless tasks

• Participants rated these tasks very negatively. After a long period of


doing this, students were told the experiment was over and they
could leave.

• Experimenter then asked the subject for a small favor. He was told
that a needed research assistant was not able to make it to the
experiment, and the participant was asked to fill in and try to
persuade another subject (who was actually a confederate) that the
dull, boring tasks the subject had just completed were actually
interesting and engaging.

• Some participants were paid $20 for the favor, another group
was paid $1, and a control group was not requested to perform
the favor.
• When asked to rate the peg-turning tasks later, those in the $1
group rated them more positively than those in the $20 group
and control group.
COGNITIVE DISSONANCE THEORY

• The experimenters concluded that many


human beings, when persuaded to lie
without being given sufficient justification,
will carry out the task by convincing
themselves, rather than telling a lie.
REDUCING COGNITIVE
DISSONANCE
• Cognitive dissonance - powerful motivator
lead us to change one or other of the
conflicting belief or action.
REDUCING COGNITIVE
DISSONANCE
• To release the tension we can take one of
three actions:
• Change our behavior.
• Justify our behavior by changing the
conflicting cognition.
• Justify our behavior by adding new
cognitions

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