Scribd
Upload
101 views

Knowledge Management Systems

Uploaded by

Manish Kumar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
101 views

Knowledge Management Systems

Uploaded by

Manish Kumar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 15

Knowledge Management

Systems
Knowledge Management Systems
• Knowledge management systems have become one of the
fastest-growing areas of corporate and government software
investment.
• Enterprise knowledge management software includes sales of
content management and portal licenses, which have been
growing at a rate of 35 percent annually, making it among the
fastest-growing software applications.
Knowledge Management Systems
• To transform information into knowledge, a firm must expend
additional resources to discover patterns, rules, and contexts
where the knowledge works. Wisdom is thought to be the
collective and individual experience of applying knowledge to
the solution of problems.
• Tacit knowledge is knowledge residing in the minds of
employees that has not been documented.
• Explicit knowledge is knowledge that has been documented.
Dimensions of knowledge 
• Knowledge is a firm asset: Knowledge is an intangible asset
requiring organizational resources and whose value increases
as it is shared.
• Knowledge has different forms: Knowledge includes craft,
skills, procedures, and understanding of causality
• Knowledge has a location: Knowledge resides with
individuals, social groups, is difficult to transfer or extract
• Knowledge is situational: Knowledge may be applicable only
in certain contexts or situations
Organizational learning & Knowledge
management
• Organizational learning is the process of gaining experience
through data collection, measurement, experiment, and
feedback and using these experiences to create new business
processes and management decision making.
• Knowledge management is a set of processes to create, store,
transfer, and apply knowledge in the organization. Knowledge
management increases the ability of the organization to learn
from its environment and to incorporate knowledge into its
business processes
Steps in Knowledge Management Value
Chain
• Knowledge acquisition: Knowledge may be acquired by building
repositories of documents, enabling systems for expert advice,
analyzing data for patterns, or by using knowledge workstations. An
effective knowledge system requires systematic data from a firm's
transaction processing systems and data from external sources.
• Knowledge storage: Storing knowledge in databases and document
management systems
• Knowledge dissemination: Knowledge may be transferred to managers
and employees via portals, e-mails, search engines, collaborative office
systems, training programs, and other means.
• Knowledge application: New knowledge must be built into an
organizations processes and application systems and become a part of
decision-making systems.
Types of knowledge management systems

• Enterprise-wide knowledge management systems


• Knowledge work systems
• Intelligent techniques
Enterprise-Wide Knowledge Management
Systems
• Enterprise-wide knowledge management systems are firm-
wide efforts to collect, store, distribute, and apply digital
content and knowledge.
• They use an array of technologies for storing structured and
unstructured content, locating employee expertise, searching
for information, disseminating knowledge, and using data
from key corporate systems.
Categories of enterprise-wide KMS
• Structured knowledge systems
• Semi-structured knowledge systems
• Knowledge networks
Structured knowledge systems
• Structured knowledge systems provide databases and tools
for organizing and storing structured knowledge that exists in
formal documents.
• KPMG International's KWorld is an example. It provides online
access to presentations, white papers, best practice
guidelines, methodologies, human resources information,
professional resumes, research reports, and external news
sources.
Semi-structured knowledge systems
• Semi-structured knowledge systems provide databases and
tools for organizing and storing semi-structured knowledge,
such as e-mail, brochures, or rich media, that is not in a
formal document or report.
• Such systems provide a database and technical infrastructure
that tracks, stores, and organizes semi-structured content.

• Structured and semistructured knowledge systems


provide knowledge repositories.
Knowledge network systems
• Knowledge network systems try to turn tacit, unstructured
knowledge into explicit knowledge that can be shared in a
database.
• To disseminate tacit knowledge, knowledge network systems
may provide directories and tools for locating firm employees
with special expertise, or provide solutions to commonly
found problems in a central knowledge database or FAQ
repository.

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy