Scribd Logo
Upload

Welcome to Scribd!

  • 35 views

    Experience Certainty: Service Businesss Outsourcing

    Uploaded by

    Rishabh Singh
    Tata Consultancy Services (TCS) is the largest IT services company in India. It has over 143,000 employees serving clients in 42 countries. Key offerings include IT consulting, services, outsourcing, BPO, and software products. TCS was established in 1968 and began exporting services in the 1970s. It has become a leader in the global IT industry known for operational excellence, integrity, and supporting clients.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd

    Experience Certainty: Service Businesss Outsourcing

    Uploaded by

    Rishabh Singh
    35 views21 pages
    Tata Consultancy Services (TCS) is the largest IT services company in India. It has over 143,000 employees serving clients in 42 countries. Key offerings include IT consulting, services, outsourcing, BPO, and software products. TCS was established in 1968 and began exporting services in the 1970s. It has become a leader in the global IT industry known for operational excellence, integrity, and supporting clients.

    Original Title

    Presentation1 200003

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Tata Consultancy Services (TCS) is the largest IT services company in India. It has over 143,000 employees serving clients in 42 countries. Key offerings include IT consulting, services, outsourcing, BPO, and software products. TCS was established in 1968 and began exporting services in the 1970s. It has become a leader in the global IT industry known for operational excellence, integrity, and supporting clients.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    35 views21 pages

    Experience Certainty: Service Businesss Outsourcing

    Uploaded by

    Rishabh Singh
    Tata Consultancy Services (TCS) is the largest IT services company in India. It has over 143,000 employees serving clients in 42 countries. Key offerings include IT consulting, services, outsourcing, BPO, and software products. TCS was established in 1968 and began exporting services in the 1970s. It has become a leader in the global IT industry known for operational excellence, integrity, and supporting clients.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 21

    EXPERIENCE CERTAINTY

    SERVICE BUSINESSS OUTSOURCING


    INTRODUCTION
    Tata Consultancy Services Limited (TCS) is a software
    services and consulting company headquartered in
    Mumbai, India. TCS is the largest provider of IT and BPO
    services in India. The company is listed on the
    National Stock Exchange and Bombay Stock Exchange of
    India.
    KEY POINTS
     TCS has over 143,000 of the world's best trained IT consultants in 42countries.
     Revenue of $6.0 billion (fiscal year ending 31 March, 2009).
     Key people
    Ratan Tata (Chairman)
    S Ramadorai (Vice Chairman)
    N Chandrasekaran (CEO & MD)
    S Mahalingam (Executive Director & CFO)

     Products
    TCS Bancs
    Digital Certification Products
    Healthcare Management Systems
     Services
    IT Consulting
    IT Services
    Outsourcing
    BPO
    Software Products
    ORIGIN
     Tata Consultancy Services was established in the year 1968 as a Indian IT industry. It
    began as the "Tata Computer Centre", a division of the Tata Group. F C Kohli was the
    first general manager. JRD Tata was the first chairman.

     In the early 1970s, Tata Consultancy Services started exporting its services.

     In 1981, TCS set up India's first software research and development center.

     In 1999, TCS saw outsourcing opportunity in E-Commerce and E-Business . By 2004,


    E-Business was contributing half a billion dollars (US) to TCS.

     On 9 August 2004, TCS became a publicly listed company much later than its rivals,
    Infosys, Wipro and Mahindra Satyam.
     Global Leadership in IT industry.
     Operational Excellence.
     Integrity

     R& D of Company.
     Client Satisfaction.
     Company Brand Image .
     Employee Satisfaction and Development.
     Profit Maximization.
     Quality product and services.
     Service to Society.
    NATURE OF THEIR MARKET

     SOFTWARE MARKET – CLIENT BASED MARKET

     TCS PASSPORT PROJECT- GOVERNMENT SUPPORT MARKET

     TCS SMART BOX- INDUSTRIAL DEVELOPMENT MARKET

     TCS E-LEARNING - EFFECTIVENESS MEASUREMENT SOLUTION

     TCS HEALTH CARE MANAGEMENT SYSTEM – SOCIAL MARKET


    MARKETING STRATEGY

    TCS LUCKNOW BRANCH OFFICE


    SWOT ANALYSIS

     Market Capital of Rs. 1,42,000 cr.


     Manpower.
     Support of Government.
     Brand Image in Global Market.
     Dependency on Foreign Client.
     Effected by World Economy.
     Lack Of Awareness
     Competition with their close competitor Infosys & Wipro.
     Global Marketing Environment.
     Staffing and Management Condition.
    CONCLUSION
    The guiding principal of our organization is to provide quality with
    high degree of customer care and impeccable service I.e. major
    trust on after service

    Creativity, fairness,quality,reliability,openness and serious


    attitude to relation with customers and business partners, there
    are the primary virtues of TCS.
    RECOMMENDATION
     TCS is a landmark for both UK BPO as well as USA BPO , but I
    think they should more involved in INDIA BPO & CHINA BPO.

     As a INFOSYS and WIPRO , TCS should more work with


    Microsoft & Accenture like world leading company under best
    marketing strategy.

     TCS should more involved in their Domestic Market INDIA.

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy