1) ISO 9001 & 14001

A 2)
3)
QUALITY MANAGEMENT
ENVIRONMENTAL MANAGEMENT
G 4) GENERIC STANDARD
5) MANAGEMENT SYSTEM
E 6) PROCESS,NOT PRODUCTS

N 7)
8)
CERTIFICATION & REGISTRATION
ACCREDITATION
D 9) SURVEY OF 1SO 9001 & 14001
10) BENEFITS OF ISO 9001 & 14001
A 11) CONCLUSION
 ISO 9001 AND ISO 14001

• ISO 9001 and ISO 14001 are among

ISO's most well known standards
ever.

• They are implemented by more than a

million organizations in some 175
countries.

• ISO 9001 helps organizations to

implement quality management.

• ISO 14001 helps organizations to

implement environmental
management.
 QUALITY MANAGEMENT

 ISO 9001 is for quality

management.
 Quality refers to all those features
of a product (or service) which are
required by the customer.
 Quality management means what
the organization does to
 ensure that its products or services
satisfy the customer's quality
requirements and
 comply with any regulations
applicable to those products or
services.
 • Quality
management also
QUALIT means what the
Y organization does
to
MANAGE • enhance
customer
MENT
satisfaction, and
• achieve continual
(CONT.)
improvement of
its performance.
 ENVIRONMENTAL MANAGEMENT

• ISO 14001 is for environmental management. This means what the organization
does to:
• minimize harmful effects on the environment caused by its activities,
• to conform to applicable regulatory requirements, and to
• achieve continual improvement of its environmental performance.
 GENERIC STANDARD
ISO 9001 and ISO 14001 are
generic standards.
Generic means that the same
standards can be applied:
• to any organization, large
or small, whatever its
product or service,
• in any sector of activity,
and
• whether it is a business
enterprise, a public
administration, or a
government department.
GENERIC STANDARD (CONT.)

Generic also signifies that

• no matter what the organization's scope of
activity
• if it wants to establish a quality management
system, ISO 9001 gives the essential features
• or if it wants to establish an environmental
management system, ISO 14001 gives the
essential features.
 • Management system means what the
MANAG organization does to manage its processes,
E or activities in order that its products or
services meet the organization’s
objectives, such as

MENT
1) satisfying the customer's quality
requirements,

2) complying to regulations, or
SYSTE
M 3) meeting environmental objectives
 MANAGEMENT SYSTEM

• To be really efficient and

effective, the organization can
manage its way of doing things
by systemizing it.
• Nothing important is left out.
• Everyone is clear about who is
responsible for doing what,
when, how, why and where.
• Management system standards
provide the organization with an
international, state-of-the-art
model to follow.
 MANAGEMENT SYSTEM (CONT.)

• Large organizations, or ones with complicated

processes, could not function well without
management systems.

• Companies in such fields as aerospace, automobiles,

defence, or health care devices have been operating
management systems for years.

• The ISO 9001 and ISO 14001 management system

standards now make these successful practices
available for all organizations.
 PROCESS,NOT PRODUCTS
• Both ISO 9001 and ISO 14001 concern the way an
organization goes about its work.
• They are not product standards.
• They are not service standards.
• They are process standards.
• They can be used by product manufacturers and
service providers.
  Processes affect final products or services.
PROCES
S,  ISO 9001 gives the requirements for what
the organization must do to manage
NOT processes affecting quality of its
products and services.
PRODUC
TS  ISO 14001 gives the requirements for
what the organization must do to manage
(CONT.) processes affecting the impact of its
activities on the environment.
CERTIFICATION AND REGISTRATION

• Certification is known in some countries as

registration.

• It means that an independent, external body

has audited an organization's management
system and verified that it conforms to the
requirements specified in the standard (ISO
9001 or ISO 14001).

• ISO does not carry out certification and does

not issue or approve certificates,
 ACCREDITATION
• Accreditation is like certification of the certification body.

• It means the formal approval by a specialized body - an

accreditation body - that a certification body is competent to
carry out ISO 9001:2008 or ISO 14001:2004 certification in
specified business sectors.

• Certificates issued by accredited certification bodies - and

known as accredited certificates - may be perceived on the
market as having increased credibility.

• ISO does not carry out or approve accreditations.

 CERTIFICATION NOT A REQUIREMENT
• Certification is not a requirement of ISO 9001 or ISO
14001.
• The organization can implement and benefit from an ISO
9001 or ISO 14001 system without having it certified.
• The organization can implement them for the internal
benefits without spending money on a certification
programme.
 • ISO does not carry out ISO
9001 or ISO 14001 certification.
ISO
• ISO does not issue certificates.
DOES
• ISO does not accredit, approve or
control the certification bodies.
NOT
• ISO develops standards and
guides to encourage good
CERTIF practice in accreditation and
certification.
Y
 THE ISO 9000 FAMILY
• ISO 9001 is the standard that gives the requirements for a quality
management system.
• ISO 9001:2008 is the latest, improved version.
• It is the only standard in the ISO 9000 family that can be used for
certification.
• There are 16 other standards in the family that can help an
organization on specific aspects such as performance improvement,
auditing, training…
 THE ISO 14000 FAMILY
• ISO 14001 is the standard that gives the requirements for an
environmental management system.
• ISO 14001:2004 is the latest, improved version.
• It is the only standard in the ISO 14000 family that can be used for
certification.
• The ISO 14000 family includes 21 other standards that can help an
organization specific aspects such as auditing, environmental
labelling, life cycle analysis…
THE ISO SURVEY
 • The worldwide total of certificates
to ISO 9001:2001 at the end of 2007
THE was 951 486.

ISO • This was increase of 6 % over 2006

when the total was 896 929
certificates.
SURV
EY • Certificates had been issued in 175
countries compared to 170 the
(CONT.) previous year.
THE ISO SURVEY(CONT.)
 THE ISO SURVEY (CONT.)
• The worldwide total of ISO 14001 certificates at
the end of 2007 was 154 572.
• This was an increase of 21 % over 2006 when the
total was 128 211.
• Certificates had been issued in 148 countries
compared to 140 the year before.
BENEFITS OF ISO 9001 AND ISO 14001
• International, expert consensus on state-of-the-art
practices for quality and environmental
management.

• Common language for dealing with customers and

suppliers worldwide in B2B.

• Increase efficiency and effectiveness.

• Model for continual improvement.

BENEFITS • Model for satisfying customers and
other stakeholders.
• Build quality into products and
OF services from design onwards.
• Address environmental concerns of
ISO 9001
customers and public, and comply
with government regulations.
AND • Integrate with global economy.

ISO
14001

(CONT.)
BENEFITS OF ISO 9001 AND ISO 14001 (CONT.)

• Sustainable business
• Unifying base for industry sectors
• Qualify suppliers for global supply chains
• Technical support for regulations
BENEFITS OF ISO 9001 AND ISO 14001
(CONT.)

• Transfer of good practice to

developing countries
• Tools for new economic
players
• Regional integration
• Facilitate rise of services
 CONCLUSION
ISO 9001

Reduces audits
Enhances marketing
Improves employee motivation, &morale
Promotes international trade
Increases profit
Reduces waste and increases productivity.
common tool for standardization

ISO 14001

make a self-determination and self-declaration, or

seek confirmation of its conformance by parties
having an interest in the organization, such as
customers, or
seek confirmation of its self-declaration by a party
external to the organization
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