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    Email Writing

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    litesummer
    The document summarizes the key differences between emails and letters, including: - Formatting conventions such as addresses, closings, and punctuation are less formal in emails. - The tone of emails is generally more casual than letters. - Emails have more flexibility in greetings when the recipient is unknown, while letters require formal greetings like "Dear Sir/Madam". The document then provides examples of formal and informal greetings and closings used in emails and letters. It also gives guidelines for discussing opinions respectfully via email.

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    Email Writing

    Uploaded by

    litesummer
    399 views13 pages
    The document summarizes the key differences between emails and letters, including: - Formatting conventions such as addresses, closings, and punctuation are less formal in emails. - The tone of emails is generally more casual than letters. - Emails have more flexibility in greetings when the recipient is unknown, while letters require formal greetings like "Dear Sir/Madam". The document then provides examples of formal and informal greetings and closings used in emails and letters. It also gives guidelines for discussing opinions respectfully via email.

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    The document summarizes the key differences between emails and letters, including: - Formatting conventions such as addresses, closings, and punctuation are less formal in emails. - The tone of emails is generally more casual than letters. - Emails have more flexibility in greetings when the recipient is unknown, while letters require formal greetings like "Dear Sir/Madam". The document then provides examples of formal and informal greetings and closings used in emails and letters. It also gives guidelines for discussing opinions respectfully via email.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    399 views13 pages

    Email Writing

    Uploaded by

    litesummer
    The document summarizes the key differences between emails and letters, including: - Formatting conventions such as addresses, closings, and punctuation are less formal in emails. - The tone of emails is generally more casual than letters. - Emails have more flexibility in greetings when the recipient is unknown, while letters require formal greetings like "Dear Sir/Madam". The document then provides examples of formal and informal greetings and closings used in emails and letters. It also gives guidelines for discussing opinions respectfully via email.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 13

    E-mail v.s.

    Letters
    Differences between email and letter
    Please read the following letter and emails. Try to tell the differences between the two.
    Communication channel Format -address -closing -punctuation Tone Formality

    Greetings in Letters and E-mail Greetings Formal E-mail Dear Ms. Lane: Ms Lane: Dear Karen: Karen: Karen, Hi Karen, Letter Dear Mr. Hogan Dear Ms. Grant Dear Tom Dear Karen

    Informal

    Greetings when you are not writing to a specific person


    Possibilites Use title/subject When it is unknown Dear + entitlement or relationship It can be no addressees name It is forbidden Dear Microsoft (X) Examples REQUEST FOR INFORMATION To whom it may concern: Dear Sir or Madam Dear Sales Manager: Dear Customer:

    Please do the exercises on the handout.

    Closings
    E-mail Thanks for your help. Jim Regards, Jim I look forward to your reply. Martha Martha Hamlin mhamlin@aol.net I look forward to hearing from you. Bill Cleary Letter Sincerely, Sincerely yours, Yours truly, (formal) Very truly yours, (formal) Cordially, (informal ) Sincerely, Martha Hamlin Martha Hamlin Customer Service Manager Yours truly, Lee Sanchez Ms. Lee Sanchez

    Please do the exercises on the handout.

    Functions of the languages used in email/letter writing


    1. Request, suggestion and complaint Do the two exercises on the handout 2. Working things out Do the exercises on the handout (Jim Bennett)

    Tones and language choice used in email messages

    Additional Guidelines for E-mail Messages

    Jim Bennett X 1 How about making a rule that everyone has to speak once before anyone can speak a second time? 2._ Ask the quiet people their opinions first. Tell the other people to wait. 3. __ Would it help if you asked specific people for their opinions? 4. __ We could ask for other people's opinions. 5. __ Some people talk too much. Let other people have a chance. 6. __ Some people are rude. You need to tell them to stop talking so much. 7. __ I wonder if we could establish some rules for the discussion. 8. __You have to ask people who haven't spoken for their opinions. 9. __ Maybe we could have a time limit for any one speaker. 10. __ People shouldn't

    Do the two exercises on the handout

    Opinions and disagreements Hedging (see the handouts)

    How to write E-mail with efficiency?


    Ten tips contributed by Jessica Bauer and Dennis G. Jerz (two experts in business communication)

    1. Write a meaningful subject line 2. Keep the message focused and readable 3. Avoid attachments 4. Identify yourself clearly 5. Be kind. Dont flame 6. Proof read. 7. Dont assume privacy 8. Distinguish between formal and informal situations 9. Respond promptly 10.Show respect and restraint

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