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    7 C's of Communication

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    Srishti Srivastava
    The 7 Cs of communication are: 1. Complete - Include all relevant details 2. Concise - Be brief and avoid repetition 3. Considerate - Adopt an attitude of consideration for others 4. Concrete - Use specific facts and details rather than vagueness 5. Clarity - Ensure clear expression and meaning in communication 6. Courtesy - Communicate in a polite, respectful and friendly manner 7. Correct - Ensure factual accuracy and proper form in communication The key differences are: - Concise means being brief and to the point without extra words - Concrete means using specific facts, details and examples rather than vagueness - Correct refers to factual accuracy

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    7 C's of Communication

    Uploaded by

    Srishti Srivastava
    166 views12 pages
    The 7 Cs of communication are: 1. Complete - Include all relevant details 2. Concise - Be brief and avoid repetition 3. Considerate - Adopt an attitude of consideration for others 4. Concrete - Use specific facts and details rather than vagueness 5. Clarity - Ensure clear expression and meaning in communication 6. Courtesy - Communicate in a polite, respectful and friendly manner 7. Correct - Ensure factual accuracy and proper form in communication The key differences are: - Concise means being brief and to the point without extra words - Concrete means using specific facts, details and examples rather than vagueness - Correct refers to factual accuracy

    Original Title

    7 C’s of Communication

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    The 7 Cs of communication are: 1. Complete - Include all relevant details 2. Concise - Be brief and avoid repetition 3. Considerate - Adopt an attitude of consideration for others 4. Concrete - Use specific facts and details rather than vagueness 5. Clarity - Ensure clear expression and meaning in communication 6. Courtesy - Communicate in a polite, respectful and friendly manner 7. Correct - Ensure factual accuracy and proper form in communication The key differences are: - Concise means being brief and to the point without extra words - Concrete means using specific facts, details and examples rather than vagueness - Correct refers to factual accuracy

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    166 views12 pages

    7 C's of Communication

    Uploaded by

    Srishti Srivastava
    The 7 Cs of communication are: 1. Complete - Include all relevant details 2. Concise - Be brief and avoid repetition 3. Considerate - Adopt an attitude of consideration for others 4. Concrete - Use specific facts and details rather than vagueness 5. Clarity - Ensure clear expression and meaning in communication 6. Courtesy - Communicate in a polite, respectful and friendly manner 7. Correct - Ensure factual accuracy and proper form in communication The key differences are: - Concise means being brief and to the point without extra words - Concrete means using specific facts, details and examples rather than vagueness - Correct refers to factual accuracy

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    © All Rights Reserved
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    7CS OF COMMUNICATION

    7 CS OF COMMUNICATION

    Complete
    Concise
    Considerate / Compassionate
    Concrete
    Clarity
    Courtesy
    Correct
    CLARITY
    Clarity of thought: It comes from a careful consideration of the objective, content and
    medium of communication.

    Clarity of Expression:
    1. Use short sentences: Use one sentence to express only one idea. If a sentence runs
    beyond 30 words, it is better to break it up into two sentences.

    2. Use simple word, easy to understand words:


    Avoid them Use them
    Compensate Pay
    Facilitate Help
    Utilise Use
    2. Use Single words for long phrases:
    Long Phrases Single Words
    At all times Always
    For the purpose of For
    Previous to Before
    On account of Because

    3. Avoid double entry


    Double entry Simple
    Actual fact Fact
    End result Result
    Period of one week One week
    Previous experience Experience
    4. Use verbs for nouns (its brings about simplicity and clarity):
    Using Nouns Using Verbs
    (Difficult) (Simple)
    Come to a conclusion Conclude
    Make a decision Decide
    Submit a proposal Propose
    Take into consideration Consider

    5. Avoid ambiguity: If your message can mean more than the intended, it will cause
    ambiguity. Therefore, use punctuations.
    Go. slow work in progress
    Go slow. work in progress
    COMPLETENESS
    While answering a letter or in communication with other make it sure that you have
    answered the all question.
    Checking for the five w’s questions.
    • Who
    • What
    • When
    • Where
    • Why
    CONCISENESS
    •Include only relevant facts
    •Avoid repetition
    •Organise your message well.
    CONSIDERATION
    Adopt the you-attitude
    We-attitude You-attitude
    I / We wish to express my Thank you for delivering a talk / helping
    Sincere thanks for your kind words Your kind words really inspired us

    • Avoid gender bias


    Avoid Use
    Chairman Chairperson
    Policeman Policeofficer
    COURTESY
    In business, friendliness quotient should reflect in our
    correspondence.

    Friendliness is inseparable from courtesy.


    •Answer or acknowledge the letters promptly.
    •Omit irritating expressions For e.g. You neglected, you irresponsible, you are
    unaware.
    •Apologise sincerely for an omission/thank enormously for a favour.
    CORRECTNESS
    •Give correct facts.
    •Send your message at the correct time. (Eg. Appreciation letters after the event)
    •Send your message in the correct style.

    Note: Else the reader will feel you are not serious, or being taken for granted.
    CONCRETENESS
    •Always use specific facts and figures.
    •Message should be definite and vivid.
    •Avoid exaggeration.
    ANSWER?

    What is the distinction between concise, concrete and correct?

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