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    WCM - Quality Circles

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    Prathamesh Chawathe
    Quality circles are voluntary groups of 8-10 employees and their supervisor that work to continuously improve processes in an organization. They were first developed in Japan in the 1960s and have since spread to over 50 countries. Quality circles are based on recognizing the value of employees and their wisdom, intelligence, experience, and feelings. They benefit organizations by raising morale, promoting effective teamwork and problem solving, and improving communication. The quality circle process involves identifying problems, analyzing causes, developing and implementing solutions, and monitoring results.

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    WCM - Quality Circles

    Uploaded by

    Prathamesh Chawathe
    227 views12 pages
    Quality circles are voluntary groups of 8-10 employees and their supervisor that work to continuously improve processes in an organization. They were first developed in Japan in the 1960s and have since spread to over 50 countries. Quality circles are based on recognizing the value of employees and their wisdom, intelligence, experience, and feelings. They benefit organizations by raising morale, promoting effective teamwork and problem solving, and improving communication. The quality circle process involves identifying problems, analyzing causes, developing and implementing solutions, and monitoring results.

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    WCM- Quality Circles

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    Quality circles are voluntary groups of 8-10 employees and their supervisor that work to continuously improve processes in an organization. They were first developed in Japan in the 1960s and have since spread to over 50 countries. Quality circles are based on recognizing the value of employees and their wisdom, intelligence, experience, and feelings. They benefit organizations by raising morale, promoting effective teamwork and problem solving, and improving communication. The quality circle process involves identifying problems, analyzing causes, developing and implementing solutions, and monitoring results.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    227 views12 pages

    WCM - Quality Circles

    Uploaded by

    Prathamesh Chawathe
    Quality circles are voluntary groups of 8-10 employees and their supervisor that work to continuously improve processes in an organization. They were first developed in Japan in the 1960s and have since spread to over 50 countries. Quality circles are based on recognizing the value of employees and their wisdom, intelligence, experience, and feelings. They benefit organizations by raising morale, promoting effective teamwork and problem solving, and improving communication. The quality circle process involves identifying problems, analyzing causes, developing and implementing solutions, and monitoring results.

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    Presented By

    Voluntary group of employees and supervisor Total membership of 8- 10 employees Works on the basis of a continuous & on-going process in an organization First quality circle was developed in 1960s in Japan It spread to more than 50 countries

    Concept is based upon recognition of the value of the worker as a human being, as someone who willingly do activities on his job, his wisdom, intelligence, experience, attitude and feelings.

    Principles Of Quality Circles


    Employees want to do a good job.
    Employees want to be recognized as intelligent and interested who like to participate in decision

    making issues. Employees want to be better informed about organizational goals and problem. Employees want recognition and responsibility and a feeling of self esteem.

    Change in Attitude
    Self Development Development of Team Spirit Improved Organizational Culture

    ADVANTAGES OF QUALITY CIRCLES


    Rises organization morale Inspires more effective team work Promotes job involvement Creates problem solving capability by members

    of QCs themselves Promotes personal and leadership development Improves communication within the organization Promotes cost reduction Increases employees motivation

    Quality Circle Process


    PRESENTATION Implementation Monitoring SOLUTION Problem Results ORGANIZATION 8-10 members Same area Moderator

    PROBLEM ANALYSIS Cause & Effect Data Collection & Analysis

    TRAINING Group Processes Data Collection Problem Analysis

    PROBLEM ID List Alternatives Consensus Brainstorming

    Structure Of Quality Circles


    TOP MANAGEMENT STEERING COMMITTEE

    FACILITATOR
    LEADERS MEMBERS

    LAUNCHING QUALITY CIRCLE


    Expose middle level executives to the concept.
    Explain the concept to the employees & invite them to volunteer as members of Quality Circle.

    Nominate senior officers as facilitators.


    Form a steering committee. Arrange training of coordinators, facilitators in

    basics of quality circle approach, implementation techniques & operation. Later facilitator may provide training to circle leaders & circle members.

    LAUNCHING QUALITY CIRCLE CONT


    A meeting should be fixed preferably one hour a week for

    the quality circle to meet. Formally inaugurate the quality circle. Arrange the necessary facilities for the quality circle meeting & its operation.

    TRAINING
    Appropriate training need to be imported
    Training must comprise of:
    Brief orientation program for top management.

    Program for middle level executives


    Training of facilitators Training for circle leaders and members

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