Scribd Logo
Upload

Welcome to Scribd!

  • 3K views

    Quality Information Systems PPT 1231

    Uploaded by

    Reuben George
    Quality information systems aim to provide quality information throughout a project's lifecycle to employees and customers. They should allow quick sharing of accurate information and help improve quality. Setting objectives, training users, integrating with other systems, and ongoing support are important. Quality planning defines objectives, quality control ensures efficiency and accuracy, and quality assurance provides ongoing improvement. Critical factors include prevention over detection, continuous improvement, measurability, and efficient guidelines for supplier-purchaser interaction. Potential issues include difficulty measuring software quality and high overhead from documentation requirements.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd

    Quality Information Systems PPT 1231

    Uploaded by

    Reuben George
    3K views31 pages
    Quality information systems aim to provide quality information throughout a project's lifecycle to employees and customers. They should allow quick sharing of accurate information and help improve quality. Setting objectives, training users, integrating with other systems, and ongoing support are important. Quality planning defines objectives, quality control ensures efficiency and accuracy, and quality assurance provides ongoing improvement. Critical factors include prevention over detection, continuous improvement, measurability, and efficient guidelines for supplier-purchaser interaction. Potential issues include difficulty measuring software quality and high overhead from documentation requirements.

    Original Title

    Quality Information Systems Ppt 1231

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Read this document in other languages

    Did you find this document useful?

    Is this content inappropriate?

    Quality information systems aim to provide quality information throughout a project's lifecycle to employees and customers. They should allow quick sharing of accurate information and help improve quality. Setting objectives, training users, integrating with other systems, and ongoing support are important. Quality planning defines objectives, quality control ensures efficiency and accuracy, and quality assurance provides ongoing improvement. Critical factors include prevention over detection, continuous improvement, measurability, and efficient guidelines for supplier-purchaser interaction. Potential issues include difficulty measuring software quality and high overhead from documentation requirements.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    3K views31 pages

    Quality Information Systems PPT 1231

    Uploaded by

    Reuben George
    Quality information systems aim to provide quality information throughout a project's lifecycle to employees and customers. They should allow quick sharing of accurate information and help improve quality. Setting objectives, training users, integrating with other systems, and ongoing support are important. Quality planning defines objectives, quality control ensures efficiency and accuracy, and quality assurance provides ongoing improvement. Critical factors include prevention over detection, continuous improvement, measurability, and efficient guidelines for supplier-purchaser interaction. Potential issues include difficulty measuring software quality and high overhead from documentation requirements.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 31

    Quality Information Systems

    STEPS TO HAVE A QUALTIY SYSTEM


    Quality Information Systems Quality Planning Quality Control Quality Assurance

    QUALITY INFORMATION SYSTEMS


    Quality Information Systems consists of providing quality information during the life cycle of a project/product to all of the people involved such as the employees using the system and the customers involved.

    Quality Information Systems Cont


    Quality Information Systems should allow for people who work on the project/product to be able to gain a quick knowledge about it Information should be able to be relayed quickly and accurately to customers Should help to improve the quality in all other areas of the project/product

    Involved in Quality Information Systems


    Defining the necessary objectives of the system, for example through Quality Planning Users of the system need to be trained properly and have a good understanding of how the system works Integration of higher level systems Validation of the system, for example through Quality Control Ongoing support and maintenance, for example through Quality Assurance

    Quality Planning
    Quality Planning is setting the objectives for a product/process and then planning the means in which to reach to those objectives

    Quality Control
    Quality Control should be involved within the users daily work. Must be done efficiently and accurately Also through validation

    Quality Assurance
    Quality Assurance gives the confidence that a project/product conforms to a certain level of quality, and continues to have quality improvement.

    Effective Quality Assurance


    Quality Audits A constant flow of information about the product/project Having an effective process

    Critical Success Factors


    -Emphasize the prevention of quality problems, rather than concentrate only on detection and correction of these problems -Facilitate awareness of and learning by the user of the quality system with respect to product and process quality
    -Focus on continuous quality improvement, rather than on attaining a fixed level of quality

    Critical Success Factors


    (continued)

    Make quality measurable Operate efficiently in order to prevent distortion of daily work (integrate information system into users primary process) Give guidelines for the interaction between the supplier and purchaser of a good, both during the initial phases and during the development process

    Potential Problems In Setting Up A Quality System


    ISO 9000 and ISO900-3 Identifying and Correcting of Problems Quality Improvement and Learning Measuring Quality Overhead is Large Lack of Support Guidelines for Interaction

    ISO 9000 and IS0 9000-3


    ISO 9000 Standards meant to cover entire range of organizations ISO 9000-3 Standards meant for companies producing software Causes standards to be very generalized

    Identifying and Correcting of Problems


    Preventative Measures High Failure Costs

    Quality Improvement and Learning


    Guidelines focus on attaining level of quality defined by users of the Quality System 3 Negative Consequences
    Defined level may be low No Preventative Action No Continuous Improvement

    Measuring Quality
    Software is still active area of research Difficult to implement in practice

    Overhead is Large
    Every process, action, problem, correction, etc. must be documented Quality System cannot just be placed on top of the current way of working

    Lack of Support
    ISO guidelines offer no tools to provide different rules and standards for different processes Example: One uses different types of production organization, multiple development methodologies, and has different customers: There is no support

    Guidelines of Interaction
    Guidelines for supplier and purchaser, but very little for interaction between the two One of main purposes should be closer cooperation between business partners Good Communication Goal selection Selecting acceptable level of risk

    Real time Production Tracking


    Tracker- Serves as the command center for all production tracking activities

    Real time production tracking (cont)


    Web Overview: The homepage of the test system

    Real time production tracking (cont)


    Web Overview 2: Automatically cycles between two pages every 15 seconds

    Real time production tracking (cont)


    Model Editor: The web model editor allows you to change limits, program the test sequence, or customize the operator prompts from your web browser.

    Real time production tracking (cont)


    Top Reject Report: The rejects for a shift are categorized, counted, sorted and displayed in a table or chart.

    Case Study: United Parcel Service


    Worlds largest package distribution company 335,000+ employees worldwide Provide service to 200+ countries $21 billion in revenue in 1995 on a volume of 3.1 billion packages and documents

    United Postal Service


    Mobitex- similar to the digital cellular technology used in cell phones Drivers equipped with DIADs (Delivery/Driver Information Acquisition Devices) DIAD scans bar-code which retrieves shipping #, service level, and package tracking #

    United Parcel Service


    Driver records name of person accepting package DVA (IAD Vehicle Adapter) connected to a radio modem transmitting data over Mobitex network Sent real-time to UPS mainframe Info is accessible by customers online

    Case Study: Western Digital Corporation


    Manufacture of hard drives 200+ components manufactured by outside suppliers Manufactures 100,000+ hard drives/day in Malaysia HQ in Irvine and San Jose, CA 7,000+ employees $2 billion annual revenue

    Western Digital Corporation


    QIS combined electronic commerce, customer relationship, management data warehousing, and integrated data from a dozen systems Most valuable aspect of QIS is the systems ability to provide online analytical processing

    Western Digital Corporation


    From web browsers WD can query the data warehouse and analyze results in minutes Managers can focus efforts on analyzing the info to make critical business decisions to deliver enhanced customer service

    Western Digital Corporation benefits with QIS


    QIS has already provided a strong quantifiable return on investment Ability to pinpoint individual defects before products are shipped to the customer Trace back cause of failure Provides closed loop feedback which allow the company to address quality issues to impact business performance

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy