Public Service Continuity Plan

Health Emergency Management Bureau

doh.gov.ph
What is ● The uninterrupted ability to provide
services and support while
Continuity? maintaining organizational viability
before, during, and after an event
(FEMA, 2013).

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What is • Capability of a public sector
organization to continue the
Public delivery of services at acceptable
predefined levels following a
Service disruptive incident (NDRRMC
Continuity? TWG adaptation of “business
continuity” from ISO 22300).

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What is Public Service
Continuity Plan?

• A document containing
strategies and mechanisms
of a government agency/
organization to ensure
continuous delivery of
services to the public
amidst any disruption.
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PSCP
Development

The concept of PSCP resulted

from the joint-collaboration of
OCD, NDRRMC TWG, and
Philippine Disaster Resilience
Foundation.

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PSCP
vs
QMS
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What is the difference between PSCP and ISO 9001:2015?

Both comply with Quality Management Systems

PUBLIC SERVICE ISO 9001:2015

CONTINUITY
• Focuses on quality of services and
• Tailor fitted to ISO 22301:2019 products delivered to clients or
• Focuses on operations during any stakeholders.
type of disruptions in order to
serve the fastest recovery time.

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Legal
Basis

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Legal
Basis

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Legal
Basis

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Legal
Basis

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Legal
Basis

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Where is N/R/LDRRM PLANS

PSCP in
DRRM? Prevention and Mitigation Preparedness Event Response
Rehabilitation
and Recovery

Prevention Preparedness Response Rehabilitation

and Plan Plan & Recovery
Mitigation (NDPP) (NDRP) Plan
Plan
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Reasons for PSCP
• To ensure the continued performance of essential functions through timely and
orderly recovery.
• To resume delivery of vital services to customers (public).
• To minimize damage and loss to critical processes by protecting essential facilities and
resources.
• To reduce or mitigate disruptions to operations.
• To ensure succession if agency leadership is disrupted.
• To ensure continual improvement of continuity capabilities through a test, training,
and exercise program.

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Continuity ● The people responsible for crafting a
public service continuity plan are
Core known as members of the Continuity
Core Team (CCT).
Team

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Who
Comprises
the CCT?

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 Elected Officials / Head of Agencies
CCT
Structure Senior Leadership

Continuity Manager

Continuity Coordinator

Continuity Planning Team /

Continuity Working Group

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Recommended
CCT Members
in Hospitals

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People Involved in PSCP
1. Elected Officials/Head of Agencies
2. Senior Leadership
3. Continuity Manager
4. Continuity Coordinator
5. Continuity Planning Team
6. Employees

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Continuity Program Leadership

Management
Staff

Facilities

Communications and
Technology

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Scope Consider the following in defining the
scope of the PSC program:
●Can start in a division of the
organization.
●Specific geographical location.
●Core functions of the organization.

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What do you Need to Know on
Public Service Continuity
Planning
Risks
Result or Impact
Ranking of Priorities
Recovery
Resources
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Risk INTERNAL

Know what are the

risks or possible
causes of disruption
to your agency. EXTERNAL

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What

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Results or Impacts

Assess the result or

impact of a disruptive
event to the agency and
to the services you
deliver.

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Ranking of
Priorities
Determine the
prioritization of
essential functions
that must be
performed amidst
any disruption.

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Mission • Provide vital services;
• Exercise civil authority;
Essential • Maintain the safety and well-being of
the public; and
Functions • Sustain the industrial and economic
base in an emergency.

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Why Need to Prioritize?
• Limited resources/staff availability during the emergency may not
be sufficient.

• Functions may not be performed during an emergency.

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Steps in Identifying MEFs
STEP 1: IDENTIFY ORGANIZATIONAL FUNCTIONS

1.1 Identify important functions the organization performs

1.2 Identify the requirements to perform each functions

STEP 2: IDENTIFY ORGANIZATIONAL MISSION ESSENTIAL FUNCTIONS

2.1 Identify mission versus non-mission criteria 2.2 Identify essential versus non-essential criteria (during a disruption)

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Steps in Identifying MEFs
STEP 1: IDENTIFY ORGANIZATIONAL FUNCTIONS

1.1 Identify important functions the organization performs 1.2 Identify the requirements to perform each functions

STEP 2: IDENTIFY ORGANIZATIONAL MISSION ESSENTIAL FUNCTIONS

2.1 Identify mission versus non-mission criteria 2.2 Identify essential versus non-essential criteria (during a disruption)

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Determining Mission vs
Supporting Activities
Service delivered to the public or another organization is a
mission of the organization.

Service being delivered to another part of the same

organization, it’s a supporting activity.

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Function Categorization
Mission: core functions of the Essential: services needed by the
agency according to mandate (e.g., public or functions the agency
front-line services). needs to perform during disaster
events.
Non-mission: support functions
(considered as non-core functions;
Non-essential: not required during
e.g., general services, human
disaster events.
resources, legal).

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Recovery
Identify your Recovery Time
Objective (RTO) that must
be attained to resume your
services.

Also, determine your

Recovery Strategies.

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Recovery
Time
Objective
(RTO)

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Recovery
/Continuity
Strategies
To ensure recovery and
continuity in the face of a
disaster, incidents or
interruptions

(BCI Glossary 2015)

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Factors
Affecting RTO

Continuity
Strategies COST
IMPACT
OF
INACTIO
N

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Resources

Ensure availability of all

resources to execute your
continuity and recovery
strategies based on your RTO.

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 Continuity Resources
• People
• Facility
• Technology
• Supplies/ Supply Chain needs
• Stakeholders

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Exercise, Exercise- An instrument to train for, assess,
Testing, and practice, and improve performance and
Maintaining capabilities in a controlled environment.

the PSCP

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Why Exercise
• To promote preparedness
• For system improvement
• For individual training
• Evaluate existing policies, plans, and procedures
1.To identify plan weaknesses and gaps
2.To improve coordination, cooperation, and communications

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Building Block
Approach

Crawl – Walk – Run

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PSCP
Template
NDRRMC Memo Circular
No. 33, s. 2018 recommends
a
Public Service Continuity
template for adoption by all
government agencies, units
and instrumentalities.

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Parts of the PSCP
1. Introduction 9. Activation, Criteria, Procedures
2. Purpose and Authorities
3. Policy Statement 10. Continuity Strategies
4. Scope 11. Resource Requirements
5. Definition of Terms 12. Communication Procedures
6. Roles & Responsibilities 13. Testing & Maintenance
7. Assumptions 14. References
8. Mission Essential 15. Appendices
Functions 16. Approval
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Proposed CCT

[ INSERT PROPOSED CCT STRUCTURE]

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Proposed Policy Statement

[ INSERT PROPOSED POLICY

STATEMENT ]

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Proposed Risk Analysis

[ INSERT PROPOSED RISK ANALYSIS]

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Proposed Mission Essential
Functions

[ INSERT PROPOSED MISSION

ESSENTIAL FUNCTION]

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Proposed Impact Analysis

[ INSERT PROPOSED IMPACT ANALYSIS]

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Proposed Continuity Strategies

[ INSERT PROPOSED CONTINUITY

STRATEGIES]

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References
● PSCP Guidebook 1 Edition
st

● PSCP Guidebook 2 Edition

nd

● Photos from HEMB

● Photos from the Guidebook
● Images from Google Image

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Maraming Salamat po!

Republic of the Philippines

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