ENTREPRENEURSHIP

Lesson 10

HUMAN RESOURCE
MANAGEMENT
Human Resource Management
Activities undertaken to attract, develop and
maintain an effective workforce within an
organization.
Human Resource Management
View on YouTube: Human Resource Management
Lecture Part 01 – Introduction
http://www.youtube.com/watch?v=c8_avX9miag
HRM Activities
 HR planning
 Sourcing and Staffing
 Employee orientation
 Training and developing employees
 Compensating employees
 Employee performance Management
 HRM Activities
HR planning
HRM Activities
HR planning
 Assessing current human resources
 Assessing future human resource needs
 Developing a program to meet future
human resource needs
 Treating with compensation issues
 Determining employee benefits
HRM Activities
 HR planning
 Sourcing and Staffing
 Employee orientation
 Training and developing employees
 Compensating employees
 Evaluating employee performance
 HRM Activities

Sourcing and Staffing

Sourcing and Staffing
Recruitment
 Hiring from within
 Advertising
 Employment agencies
 Educational institutions
 Professional organizations
 Walk-ins
 Internet
 Other
Selection
 Success criteria
 Prediction
 Reliability
 Validity
 Tools
 Applications

 Written tests

 Performance simulation tests

 Interviews

 Background

 Medical/Physical examination
Interviewing skills
Interviewing skills
 Review the job description and job
specification.
 Prepare a structured set of questions.
 Review the applicant’s information.
 Put the interviewee at ease.
 Ask questions and listen carefully.
 Inform the applicant of the next step in the
process.
 Write the evaluation immediately.
HRM Activities
 HR planning
 Sourcing and Staffing
 Employee orientation
 Training and developing employees
 Compensating employees
 Evaluating employee performance
 HRM Activities

Employee orientation
 Orientation
An expansion on information that a new
employee obtained during the recruitment
and selection stages; an attempt to
familiarize new employees with the job, the
work unit, and the organization as a whole.
Probation
 During the on-boarding process the new
employee will be on a period of probation
during which time no notice would be
required from employee or employer if a
separation needs to occur.
HRM Activities
 HR planning
 Sourcing and Staffing
 Employee orientation
 Training and developing employees
 Compensating employees
 Evaluating employee performance
 HRM Activities

Training and developing employees

EXHIBIT 5–6
Determining training needs.
 Typical training methods
 Apprenticeship
 Typical training methods

 Job instruction training

• Step by step (structured) on the job training method in which a trainer (1) prepares
a trainee with an overview of the job, its purpose, and the results desired, 2)
demonstrates the task or the skill to the trainee, (3) allows the trainee to mimic the
demonstration on his or her own, and (4) follows up to provide feedback and help.
(businessdictionary.com)
 Typical training methods
 Classroom lectures
 Multimedia
 Typical training methods
 Simulation exercises
 Typical training methods
 Computer-based training
 Programmed instruction
• A method of teaching in which the information to be learned is presented in discrete units,
with a correct response to each unit required before the learner may advance to the next
unit.
HRM Activities
 HR planning
 Sourcing and Staffing
 Employee orientation
 Training and developing employees
 Compensating employees
 Evaluating employee performance
 HRM Activities
Compensating employees
Employee Compensation
Monetary payments or wages and/or
salaries, goods or commodities used in
lieu of money to reward employees.
Employee Compensation
It involves determining a cost-effective pay
structure that will attract and retain
competent employees, provide an
incentive for them to work hard, and
ensure that pay levels will be perceived
as fair.
Compensation contd.
 The wage and salary should be designed
to take into consideration, skill effort and
responsibility.
May include Benefits
 Non-financial rewards designed to enrich
employee’s lives.
HRM Activities
 HR planning
 Sourcing and Staffing
 Employee orientation
 Training and developing employees
 Compensating employees
 Evaluating employee performance
 HRM Activities

Employee Performance Management

Employee Performance Management

 a process for establishing a shared workforce understanding

about what is to be achieved at an organisation level.
 It is about aligning the organisational objectives with the
employees' agreed measures, skills, competency requirements,
development plans and the delivery of results.
 The emphasis is on improvement, learning and development in
order to achieve the overall business strategy and to create a
high performance workforce.
• http://www.peoplestreme.com/what-is-performance-management.shtml (Aug 14, 2013)
Performance Appraisal
 A review of employees’ past
performance that emphasizes positive
accomplishments as well as deficiencies.
 A means of helping employees improve
future performance
Performance Appraisal
 Involves observing and assessing
employee performance, recording the
assessment, and providing feedback to
the employee.
 Employees may be evaluated against:
- Absolute standards
- Relative standards
- Objectives
Occupational Safety and Health
Occupational Safety and Health
Employers have both a legal and moral
responsibility to ensure that the
workplace is free from hazards that may
cause death, injuries and illnesses.
Laws exist and organizations set up to
monitor compliance to health and safety
standards in organizations. This process
is known as Occupational Safety and
Health Administration (OSHA).
Occupational Safety and Health
In Jamaica, government agencies such as
the Ministries of Health and Local
Government, National Environmental
Planning Agency (NEPA), and laws such
as the Factories Act support OSHA.
Standards exists for conditions such as
noise levels, dust levels, physical
protection gear, elevator locations, fire
escapes in public buildings, etc.
Occupational Safety and Health
Factors contributing to safety and health
accidents at the workplace:
Human factors
- inability to do the job
- carelessness or negligence
- intoxication
- other human deficiencies
Occupational Safety and Health
Environmental Factors
 tools

 Equipment

 Physical plant

 Materials used

 The general work environment

Occupational Safety and Health
Internal Standards or Preventative Methods
 Education

 Motivation

 Skills training

 Engineering

 Protection

 Regulations
Current issues in HRM
Current issues in HRM

 Work force diversity

 Sexual harassment
 Layoffs
 Work From Home
Arrangements
Workforce Diversity
 The composition of the workforce to
include men, women, all races, religion,
the disabled, homosexuals,
heterosexuals, the elderly, etc.
Sexual harassment
 Anything of a sexual nature that impedes
employees from conducting their normal
business during work hours
 Hostile work environment
What can be considered sexual
harassment?
 Sexually suggestive remarks
 Unwanted touching
 Sexual advances
 Requests for sexual favors
 Verbal or physical conduct of a sexual
nature
• Subjective description
Layoff
 Staff can be laid off which is a temporary
suspension of the relationship between
employer and employee, It is a tool used
for example when business might be
seasonal.
Work From Home Arrangements
 COVID-19 forced persons to work from
home
 -Companies are now putting in place
formal work from home arrangement
where applicable