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    Effective Listening

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    api-3706009
    The document discusses effective listening. It defines listening as understanding and responding to oral communication, and notes that listening requires more effort than talking. There are myths that listening is the same as hearing or breathing, but true listening involves concentrating to understand the message, including non-verbal cues. Barriers to listening include distractions, prejudging the speaker, and cultural differences. The key to improving listening is being prepared, concentrating without judgment, and considering both the words and non-verbal aspects of the communication. Effective listening, called active listening, is understanding to reply, not just hearing words.

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    Effective Listening

    Uploaded by

    api-3706009
    909 views15 pages
    The document discusses effective listening. It defines listening as understanding and responding to oral communication, and notes that listening requires more effort than talking. There are myths that listening is the same as hearing or breathing, but true listening involves concentrating to understand the message, including non-verbal cues. Barriers to listening include distractions, prejudging the speaker, and cultural differences. The key to improving listening is being prepared, concentrating without judgment, and considering both the words and non-verbal aspects of the communication. Effective listening, called active listening, is understanding to reply, not just hearing words.

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    The document discusses effective listening. It defines listening as understanding and responding to oral communication, and notes that listening requires more effort than talking. There are myths that listening is the same as hearing or breathing, but true listening involves concentrating to understand the message, including non-verbal cues. Barriers to listening include distractions, prejudging the speaker, and cultural differences. The key to improving listening is being prepared, concentrating without judgment, and considering both the words and non-verbal aspects of the communication. Effective listening, called active listening, is understanding to reply, not just hearing words.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    909 views15 pages

    Effective Listening

    Uploaded by

    api-3706009
    The document discusses effective listening. It defines listening as understanding and responding to oral communication, and notes that listening requires more effort than talking. There are myths that listening is the same as hearing or breathing, but true listening involves concentrating to understand the message, including non-verbal cues. Barriers to listening include distractions, prejudging the speaker, and cultural differences. The key to improving listening is being prepared, concentrating without judgment, and considering both the words and non-verbal aspects of the communication. Effective listening, called active listening, is understanding to reply, not just hearing words.

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    EFFECTIVE LISTENING

    What is Listening?
    Listening is the ability to understand and
    respond effectively to oral communication.

    “If we were supposed to talk more than we listen,


    we would have two mouths and one ear.“
    ___ Mark Twain
    MYTHS OF LISTENING
    • Listening is the same as hearing.

    • Listening is the same as breathing . What


    is so special about listening?

    • All listeners receive the same message.


    TYPES OF LISTENING
    • ACTIVE LISTENING -- means listening to
    understand, not listening to reply or to evaluate.
    This happens when the receiver listens to not
    only what has been communicated but also how
    it has been communicated.

    • PASSIVE LISTENING -- is listening in polite


    silence but with a lot of distractions, day
    dreaming, inattention & rehearsing one’s own
    speech. The listener only listens to half the
    message & ignores the subtexts, thus getting
    incomplete communication.
    BARRIERS TO LISTENING
    • PSYCHOLOGICAL BARRIERS
     Prejudice against speaker & judging
    negatively.
     Rehearsing.
     Identifying.
     Advising.
     Sparring & Being Right.
     Daydreaming.
     Derailing
     Placating
    BARRIERS TO LISTENING
    • ENVIRONMENTAL BARRIERS
     Physicals distractions
     Visual distractions
    • SEMANTIC BARRIERS
     Speaker’s style of speaking &
    mannerisms.
     Use of difficult words, jargon &
    repetition.
    BARRIERS (continued)
    • PERSONAL BARRIERS
     Fear, Anger & Anxiety.
     Beliefs & Attitudes.
     Hunger ,Tiredness & Pain.
    • SOCIO – CULTURAL BARRIERS
     Different cultural backgrounds – personal
    space, sense of time, etc.
    HOW TO IMPROVE YOUR
    LISTENING SKILLS
    • Accept that listening is hard work.
    HOW TO IMPROVE YOUR
    LISTENING SKILLS
    • Accept that listening is hard work.
    • Prepare to listen & have a positive
    attitude.
    HOW TO IMPROVE YOUR
    LISTENING SKILLS
    • Accept that listening is hard work.
    • Prepare to listen & have a positive
    attitude.
    • Keep an open mind & resist distractions.
    HOW TO IMPROVE YOUR
    LISTENING SKILLS
    • Accept that listening is hard work.
    • Prepare to listen & have a positive
    attitude.
    • Keep an open mind & resist distractions.
    • Understand & concentrate on the text.
    HOW TO IMPROVE YOUR
    LISTENING SKILLS
    • Accept that listening is hard work.
    • Prepare to listen & have a positive
    attitude.
    • Keep an open mind & resist distractions.
    • Understand & concentrate on the text.
    • Listen not only with your ears but also with
    your eyes.
    HOW TO IMPROVE YOUR
    LISTENING SKILLS
    • Accept that listening is hard work.
    • Prepare to listen & have a positive
    attitude.
    • Keep an open mind & resist distractions.
    • Understand & concentrate on the text.
    • Listen not only with your ears but also with
    your eyes.
    • Hold your tongue & delay judgement.
    HOW TO INCREASE LISTENING
    EFFICIENCY
    • C --- Concentrate on what the speaker is
    saying.
    • A --- Acknowledge with correct body
    language.
    • R --- Research to understand what the
    speaker is saying.
    • E --- Exercise control.
    • S --- Sense the non- verbal message.
    • S --- Structure – put the message in order.
    “It is the recipient who communicates.
    The so called communicator, the
    person who emits the communication
    does not communicate; he utters.
    Unless there is someone who listens
    there is no communication. There is
    only noise.”

    ---- Peter Drucker

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