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    Barriers To Intercultural Communication

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    Janette H. Malata-Silva
    This document discusses barriers to intercultural communication and provides examples. It defines intercultural communication and identifies four related terms. Culture is defined broadly and barriers are identified such as stereotypes, prejudice, and differences in proxemics, kinesics, and chronemics. Ways to overcome barriers include learning about other cultures and having patience. Examples of cultural differences in areas like nonverbal communication, greetings, and business practices are provided. The document concludes with tips for writing for an international audience such as avoiding jargon and considering formatting differences across cultures.

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    Barriers To Intercultural Communication

    Uploaded by

    Janette H. Malata-Silva
    804 views16 pages
    This document discusses barriers to intercultural communication and provides examples. It defines intercultural communication and identifies four related terms. Culture is defined broadly and barriers are identified such as stereotypes, prejudice, and differences in proxemics, kinesics, and chronemics. Ways to overcome barriers include learning about other cultures and having patience. Examples of cultural differences in areas like nonverbal communication, greetings, and business practices are provided. The document concludes with tips for writing for an international audience such as avoiding jargon and considering formatting differences across cultures.

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    Barriers to Intercultural Communication

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    This document discusses barriers to intercultural communication and provides examples. It defines intercultural communication and identifies four related terms. Culture is defined broadly and barriers are identified such as stereotypes, prejudice, and differences in proxemics, kinesics, and chronemics. Ways to overcome barriers include learning about other cultures and having patience. Examples of cultural differences in areas like nonverbal communication, greetings, and business practices are provided. The document concludes with tips for writing for an international audience such as avoiding jargon and considering formatting differences across cultures.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    804 views16 pages

    Barriers To Intercultural Communication

    Uploaded by

    Janette H. Malata-Silva
    This document discusses barriers to intercultural communication and provides examples. It defines intercultural communication and identifies four related terms. Culture is defined broadly and barriers are identified such as stereotypes, prejudice, and differences in proxemics, kinesics, and chronemics. Ways to overcome barriers include learning about other cultures and having patience. Examples of cultural differences in areas like nonverbal communication, greetings, and business practices are provided. The document concludes with tips for writing for an international audience such as avoiding jargon and considering formatting differences across cultures.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 16

    Barriers to Intercultural Communication

    Definitions

    Intercultural communication refers to interpersonal communication

    Descriptive of communication between people living in the same country as well as in different countries

    4 terms that apply to intercultural communication (Samovar and Porter)

    Interracial
    Interethnic International intracultural

    Culture

    Total system of language, values, beliefs, customs, religions, art, and manners Also includes and is affected by the economic system of the country

    Barriers to intercultural communication

    Stereotypes
    Prejudice Proxemics Kinesics

    Chronemics
    Translation limitations Lack of language training

    Ways to overcome the barriers

    Learn about the persons culture


    Have patience Get help when you need it

    Some cultural differences

    Indians look down when acknowledging authority; seen as untrustworthiness by North Americans and Europeans
    Public reprimands are acceptable and even effective in the US but not in other cultures

    Argentineans and other South Americans need time for trust building before doing deals; for N. Americans, time is money
    Germans value experience/seniority/age and sending young managers to deal with seniors is a mistake; jokes are inappropriate in business settings

    Taking pictures of local people in Africa is offensiveKoranic prohibition on representations of a person, being photographed may be equivalent to becoming a victim of witchcraft The Japanese smile is a law of etiquette

    Shaking of the head for no and nodding for yes are unknown in some countries In Middle East, Latin America, and southern European countries, male friends exchange greetings with hugs and kisses

    Arabs in some regions disapprove of using the left hand to take food from a serving dish; to do so is considered unclean.
    People in some cultures maintain eye contact when talking while other avoid eye contact to show respect.

    Writing for an international audience

    Write naturally but avoid abbreviations, slang, acronyms, technical jargon, sports and military analogies, and other devices.
    Avoid words that trigger emotional responses such as anger, fear, or suspicion.

    Use simple terms but attempt to be specific as well


    Follow the same techniques for increasing readability you would use to someone fluent in English Consider the subtle differences in the ways specific cultures organize messages

    Use graphics, visual aids, and forms, when possible to simplify the message. Use figures for expressing numbers to avoid confusion. Be aware of differences in the way numbers and dates are written

    Write out the name of the month to avoid misunderstandings. Adapt the letter format to the traditional format of the recipients country

    Reference List

    Guirdham, Maureen. (1999). Communicating across cultures. London: MacMillan Press Ltd. Lehman, Carol and Dufrene, Debbie. (1999). Business communication (12th ed.). Ohio: South-Western College Publishing.

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