E-Commerce PPT (3

Name: Syed Anees Ul Hassan Murtaza
Reg No. 2020/UOC/BBA-34

Department: Business Administration
Course Title: E-Commerce
Course instructor: Ma’am Shaista
Topic: The future of E-commerce, Evaluate the issues involved
in global EC. Analyze the Impact of E-Commerce
Table of Contents:
 E-commerce the Future
• What is e-commerce?
• Features and pros of e-commerce
 Important issues in Global E-commerce
• Issues regarding Access
• Issues regarding Trust
• Issues regarding Rules
 Impact of e-commerce on small and medium sized enterprises
 What is e-commerce?
Electronic commerce, is known as e-commerce is a type of industry where the buying
and selling of products or services is conducted over electronic systems such as Internet
and other computer networks.
E-commerce allows consumers to electronically exchange goods and services with no
barriers of time and distance.
Features of E-commerce
 Breaks geographical barrier
 Save precious time
 Ubiquity
 Customers are truly king in the e-commerce world
 Power of accessibility
 Cuts supply chain
Advancement in technologies and their
impact on e-commerce
 Mobile commerce (m-commerce) and its growth:
Mobile devices such as smartphones and tablets have transformed the way people
shop. In the future, m-commerce is expected to continue its growth trajectory,
with increased emphasis on mobile payment technologies.
 Artificial Intelligence (AI) and Machine Learning (ML) in e-commerce:
AI and ML algorithms are revolutionizing e-commerce by enabling personalized
recommendations, chatbots for customers support and predictive analytics for
demand forecasting
 Virtual Reality (VR) and Augmented Reality (AR) Applications:
VR and AR technologies are reshaping the way customers interact with products
online.
In the future, VR and AR will likely play a significant role in bridging the gap
between online and offline shopping experiences.
Emerging Trends and their influence on the
Future of e-commerce:
 Omni channel Retailing and Seamless Customer Experiences:
The future of E-Commerce lies in providing a seamless shopping experience
across multiple channels, including online marketplaces, social media platforms
and mobile apps.
 Personalization and customization in E-commerce:

Customers now expect tailored experiences, and e-commerce platforms are
leveraging data and AI to deliver personalized product recommendations, content,
and offers.
 Voice Commerce and Smart Assistants:
Voice-controlled smart assistants like Amazon Alex and Google Assistant are
gaining popularity, enabling customers to make purchases through voice
commands.
Pros of e-commerce
 Gain New Customers With Search Engine Visibility: as internet is spread
world wide it has become easy for small business to gain worldwide visibility.
 Lower Costs: as there is less need to acquire physical space as shop the
investment is reduced to certain extent.
 Eliminate Travel Time And Cost: customers can easily chose from wide
range of goods available online.
 No Need To Handle Currency Notes: transections can be done in various
ways such as debit card, credit card, net banking etc
 Important issues in global e-commerce :
In the modern times E-commerce has increasingly emerged as an important means

of business and trade. But at the same time it has proved various challenges to
national policy makers and legislators as regard its governance. Because of this
reason e-commerce and its governance are involved in various issues. These are
following:
1. Issues relating to Access
2. Issues relating to Trust
3. Issues relating to Ground Rules
1. Issues relating to Access:
 Access to infrastructure:
Consumers and business people must first have access to telecommunication networks and
services.
 Access to content:
various types of content transmitted over infrastructure have to be competitive and respecting the
cultural values of others.
 Universal Access:
In our everyday lives universal availability of various communication services, including the basic
telephone services, is regarded as principal policy objective in competitive market environment.
2. Issues relating to Trust:
 There is need of trust when we engage in relationships with other people, lack of
knowledge of those people requires us to takes risks in relationships.
 An analysis of this area would reveal that the following elements are critical for
developing trust in E-commerce:
i. Privacy
ii. Security
iii. Consumer protection
iv. Content regulation
3. Issues regarding rules:
New and modified rules and standards of governing E-commerce are needed with
respect to many issues of crucial importance to the development of electronic
commerce.
The important issues are as follow:
1. Taxation
2. Intellectual Property Rights
3. International Trade
4. Commercial Law And Standards
5. Dispute Resolution
Taxation issues in E-commerce:
 In order to properly tax commercial transections, it is critical to establish the
system by which the tax authorities can obtain necessary information on those
transections, regarding transecting parties, time , place and volume.
 In the past few years three taxation issues have been much debated in
international discussions;
i. Issues regarding classification (whether transections regarded as
transections of goods or services)
ii. Issues regarding source and place of residence
iii. Double taxation and tax evasion
Impact of e-
commerce on SMEs
 Impact of e-commerce on SMEs
1. Significant increase in Revenue:

E-commerce takes your business to regions
where a brick-and-mortar store would not be able
to break into. Every SME battles the limitations
of being confined to its geographical location of operation.
2. Better customer experience:
Customers can shop anywhere, anytime they choose.
Since they do not have to travel to stores physically.
Additionally, customer engagement tools such as Live Chat,
make customer support a breeze. Support agents can
actively handle customer queries in real-time by adding a
minimalistic widget.
3. Lower Marketing and Distribution Costs:
The entire cost of conducting the business can be brought down by taking your business online
• Advertising and Marketing Costs: E-commerce stores do not require traditional channels of
marketing and advertising
• Operational costs: with significant data in your hands, it become feasible to automate tasks,
such as automation of check-outs, billings, inventory management and payments.
• Economies of Scale: by eliminating the need for physical stores to derive expression, rental, and
management costs can be controlled.
4. Visitor Tracking and Analytics:
E-commerce websites can deploy a host of tools to analyze the buying patterns
and shopping behaviors of visitors constantly.
Details can be tracked include:
 Channels that are bringing in the most traffic
 Pages that visitors are navigating before purchasing
 Demographic details of your website visitors
 Websites elements that have high levels of engagement
5. Better Accessibility and Ease-of-Shopping:
According to the Global Online Customer Report the main reason why customer
shop online is that they can do so 24/7. This closely followed by the ability to
compare prices.

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Name: Syed Anees Ul Hassan Murtaza

Reg No. 2020/UOC/BBA-34

 Personalization and customization in E-commerce:

In the modern times E-commerce has increasingly emerged as an important means

1. Significant increase in Revenue:

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