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ECG - Induction

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SARABJEET SINGH
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18 views14 pages

ECG - Induction

Uploaded by

SARABJEET SINGH
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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ETIQUETTE, GROOMING AND

COMMUNICATION

Your Hard-Work or Technical Skills Can Get You a Job,


But What Keeps You Climbing the Ladder of Success are your
Soft Skills
Etiquettes, Communication and Grooming Skills
Makes you a great leader!
GROOMING IN
HOSPITALITY
FIRST IMPRESSIONS
First impressions can have a profound and lasting
impact on how we perceive and interact with others.
A person's initial evaluation of someone or something
can shape their entire opinion, often subconsciously.

 Appearance and Attire


 Nonverbal Communication
 Tone of Voice
 1. Wash your hair thrice a week
 2. Many of us use coconut oil for
our hair
 3. Clean your teeth
 4. Get rid of ear wax
 5. Get rid of bad breath
 6. Keep your body cool
 7. Use natural deodorants
 8. Shower the right way
 9. Take care of your skin
 10. Clean your feet

BASIC HYGIENE

11/01/2024
DRESSING SENSE
The ability to dress well in attractive combinations of clothes that suit you and the
subtle art of conveying authority and competence through clothing and accessories is
to have a good dressing sense.
1. You must dress like you care.
Even if the workplace doesn't
have strict rules in dress code,
you should always display
professionalism.
2. Always dress for the occasion
3. Avoid showing too much skin
4. Always be well groomed
5. Understand the importance of
fit, fabric and function
6. Maintain your style
11/01/2024
ETIQUETTE

11/01/2024
• Use people’s names
• Be interested in others
• Say hello
• Say thank you
• Be gracious
• Make a fuss in a nice way, but never a nasty one
• Put others in the spotlight
• Look at the person who is speaking to you
• Don’t do anything that makes others feel
uncomfortable
• Be observant
• Avoid sarcasm
• Be on time
• Don’t bring your smelly leftovers to the office
• Dress for the occasion
• Listen, listen, listen
• Be kind in little ways
SOCIAL ETIQUETTE •
•
Be enthusiastic
When you do someone a favour don’t keep
talking about it
It’s about showing respect for yourself and • Never make someone feel they are a bother or a
bore
everyone else in your corner of the planet.
• Put down that mobile
DINING ETIQUETTE
• Hold utensils correctly. Don’t use your fork or spoon like a shovel or stab your food.
• Wash up and come to the table clean.
• Remember to use your napkin. Place the napkin on your lap before starting the meal.
• Eat at a moderate pace and wait for everyone to be served before starting. Engage in
pleasant conversation, but avoid talking with your mouth full.

Knife and Fork: Hold


the fork in your left
hand and the knife in
your right. Use the Chopsticks: Hold the upper chopstick
knife to cut and the like a pencil and keep the lower
fork to hold the food chopstick stationary. Practice picking up
steady. food gently. Never point or stab food
with chopsticks. Avoid sticking them
Spoon: Use the upright in a bowl of rice. Rest
spoon for soups, chopsticks on the chopstick rest or
desserts, or stirring. horizontally across your bowl when not
in use.
Office Etiquette Phone Etiquette:
1. Be on time.  Learn to use your phone’s features
like silent ring, vibrate and voice mail.
2. Avoid gossip.
 Speak softly, Watch your language,
3. Understand your work environment.
especially when others can overhear
4. Keep it clean. you.
5. Be mindful of how others work.  Don’t text during class or a meeting.
6. Be personal but professional.
7. Show genuine interest.
8. Introduce others.
9. Be polite and professional in all
communication forms.
10. Put down the phone during meetings.

PHONE AND OFFICE ETIQUETTE


COMMUNICATION
VERBAL & NON-
 Be polite and professional in all
VERBAL
communication forms. COMMUNICATION
 Use simple and direct language,
avoiding unnecessary words or
complex sentence structures.
 Pay attention to what others are
saying, demonstrating understanding
and encouraging further
communication.
 Maintain eye contact, smile, and use
appropriate body language to convey
warmth and engagement.
 Ask questions, paraphrase, and seek
clarification to ensure understanding
and avoid misunderstandings.
GREETINGS AND THE LANGUAGE OF COURTESY
Magic words like “please,” “thank you,” and “I’m sorry” can go a long way in showing
customers that their needs and concerns are important.

• Please If you do not know the guest’s name,


• Thank You address him or her as :
• Excuse Me • Sir
• Pardon Me/Pardon • Madam
• Sorry • Sir & Madam
• Certainly If you are addressing children, address
• Absolutely them as:
• My pleasure • Young Man / Young Gentleman
• I’d be delighted to help • Young Lady
• Of course • Note: Refrain from using “KIDS” when
• Right away addressing children

I appreciate your patience.


Thank you for bringing this to our attention.
I’ll do my best to make this right.
Your satisfaction is our top priority.
AIenabled chat bots like ChatGPT or Copilot can be a
great help when it comes to communication.
 Multi-lingual support - breaks down language barrier,
allows to communicate with guests in their preferred
language
 Provides information at fingertips
 Gives you round-the-clock support
 Helps you to provide personalized services
 Makes you feel confident

AI IN COMMUNICATION
THANK YOU

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