Unit 3

Unit – Etiquette & Positive
Attitude
3.1. Basics of Etiquette
Definition & Need for Etiquette
• Formal rules or guiding principles
• That are considered sacred and are acceptable by the society
• Dictates what our behaviour and manners should be
• Why do we need etiquette?

 To avoid negative confrontation
 To avoid internal workplace or office politics
 To communicate effectively with an opposing opinion of another
person(s)
 To be organized in a uniform way
 Avoid workplace tension / conflicts
 To avoid employee stress
3.2. Etiquette in Public Places
Etiquette to be followed at Public Places
• Behave with courtesy
• Communicate in the right way
• Should not point at any person or thing
• Make use of wastebasket when necessary
• Understand the importance of moving in turn

Etiquette to be followed at Public Places
• Respect other’s stuff
• Use proper etiquettes
• Should not disturb others
• Should be near you
• Sit properly and quietly

3.3. Workplace Etiquette
Basic Workplace Etiquette For Professionals
• Make A Good First Impression
• Avoid Gossip
• Communication is the Key
• Understand your Work Environment
• Be Personable yet Professional

Don'ts: Workplace Etiquette
• Do not “Reply All” to an email chain
• Do not have personal conversations at your desk
• Do not bring your emotions at the office
• Do not be afraid to ask questions
• Do not gossip about fellow co – workers or your boss

Don'ts: Workplace Etiquette
• Do not use emojies or multiple exclamation points (if any)
in work emails
• Do not talk back to your boss
• Do not forget that at work socials, you are still at work
• Do not be nervous, but also do not overstep your

boundaries
• Do not forget an umbrella

Do's: Workplace Etiquette
• Do arrive early
• Do network with people outside your cubicle
• Do be willing to help out a co – worker
• Do bring in goodies
• Do create a proper personal email address

Do's: Workplace Etiquette
• Do jump at the chance to complete a new task
• Do be flexible
• Do dress appropriately for the office
• Do make sure your earbuds are plugged in securely to your

computer
• Do be open – minded
• Do wear a smile
Workplace Etiquette
• Making a mistake at a workplace is ok,

repeating the same is not!
3.4. Interview Etiquette
Etiquette to be Followed During Interview
• Be on time
• Know the interviewer’s name, its spelling, and
pronunciation
• Have some questions of your own prepared in advance
• Bring several copies of your resume
• Have a reliable pen and a small note pad with you
• Greet the interviewer with a handshake and a smile
• Expect to spend some time developing rapport
• Do not be embarrassed if you are nervous
• Focus
• Tell the truth

• Listen carefully to the interviewer
• Never slight a teacher, friend, employer, or your university
• Watch your grammar
• Be prepared for personal questions
• Wait for the interviewer to mention salary and benefits
• Do not expect a job offer at the first interview
• Close on a positive, enthusiastic note
• No interview is complete until you follow up with a thank-
you note
• Choose a quiet place

• Be very particular about your appearance
• Enter the interviewer’s cabin with confidence
• Make an eye contact with the interviewer
• Stay calm
• One must sit straight for the desired impact. Avoid fiddling
with pen and paper. It is important to have the right
attitude as it helps you stand apart from the crowd.
• Keep your cell phone in the silent mode while attending
interviews. Cell phone ringing during interviews is an
offence.
• Chewing gum during interview is childish.

• Do not fold your resume; instead keep it in a proper folder.
Carry all other relevant documents which you might need
during interview. Keep a passport size photograph handy.
• Be honest with the interviewer. Remember a single lie leads
to several other lies. Avoid fake stories. It might land you in
trouble later.
• Take care of your pitch and tone. Be polite but firm.
3.5. Telephonic Interview Etiquette
Must Have for Telephonic Interview
• Set Yourself Up for Success
• Do not take the Call on a Speaker Phone
• Do not Multitask
• Do not Talk Much
• Do not take the Call in a Public Place

Must Have for Telephonic Interview
• Do Make Sure Your Connection is Working Properly
• Do not wait to Call In
• Do Speak Up if You Can't Hear
• Do Take Notes
• Do Realize that there will Likely be Next Steps

Don’ts: Telephonic Interview
• Forgetting to prepare for bad signal and other tech troubles
• Failing to prepare any notes
• Talking too much and too fast (also do not be very slow)
• Making yourself too comfortable
• Just hanging up at the end of the call

3.6. Telephone Etiquette
Tips Creating Professional Image
• Always Speak Clearly
• Do Not Yell
• Do Not Use Slang
• Never Eat or Drink while on a Call
• Always Listen
Tips Creating Professional Image
• Use Proper Titles
• Have Patience
• Focus on the Task at Hand
• Ask Permission Before Placing a Call on Hold

3.7. E-Mail Etiquette
Do’s: Drafting or Replying to an E-Mail
• Use proper Salutation
• Proofread
• Stay Concise
• Keep Calm
Don’ts: Drafting or Replying to an E-Mail
• Use Buzzwords
• Put Anyone Down
• Punctuate Poorly
• Forget the Conversation Closure

How to use ‘CC’ and ‘BCC’ Properly
• Remember – less is more
• Think how important is the email that you are sending for
others
• Limelight seekers
• BCC feature allows you to add someone to an email

conversation without others knowing
3.8. Dining Etiquette/Table Manners
Restaurant Etiquette
• One must not put your Cellphone, keys, or purse on the
table
• One must set up the payment beforehand of he/she is the

host
• One must place the napkin properly
• Do let your guest order first

• Always be a proper and presentable dressing
• One must not yell at the waiter.
• Not to reach across the table to sample your companion’s

food
• Send back the food not cooked properly

• Do order the same number of courses as your companion
• Do not place your utensils on the side of your plate when

you are done eating
• Do remember all the table manners

Business/Formal Dining Etiquette
• Choose the right restaurant
• Arrive on time. In case get late then be courteous to inform
• Avoid using your smart phone or put it on silent, vibrate or

airplane mode
• Introduce yourself in there are few new faces
• Come prepared with well – informed small talk

Business/Formal Dining Etiquette
• Never assume that your client is looking for a social
encounter
• Avoid expensive or market price items
• Always be kind to the wait staff
• Whoever initiates the dinner should pay for it

Common Must Know Table Manners
• Chew with your mouth closed
• Keep your smartphone off the table and set to silent or

vibrate
• Do not use your fork or spoon like a shovel or stab your

food
• Wash up and come to the table clean. Do not groom or

attend to hygiene at the table
Common Must Know Table Manners
• Wait until you are done chewing to sip or swallow a drink
• Pace yourself with fellow diners. Cut small piece of food at a

time
• Avoid slouching and do not place your elbows on the table

while eating
• Ask for things to be passed to you – do not reach out
• Take part in the dinner conversation.

3.9. Positive Attitude &
Related Concepts
Definition & Concept
• What is Attitude?
• What is Positive Attitude?
• How can one develop a Positive Attitude?

 Listen to your internal dialogue
 Interact within positive environments and with positive people
 Volunteer
 Get pleasure out of the simple things in life
 Permit yourself to be loved
Questions to Self – Develop Positive Attitude
• Do I have beneficial, positive relationships?

• How do I start my day?
• Do I have a routine that promotes positive energy to keep a
positive attitude all day long?
• Am I aware of my state of mind and its changes?
• If I am in a negative state of mind, am I able to change it?
• Is my living space a positive environment?
• If not, what can I do to make it a positive environment
(examples: change the lighting, add colour, and/or
cleaning)?
Other Related Concepts
• How Positivity Impacts a Workplace?
• How to Decrease Negativity?
• How to Cultivate Positivity

Importance of Positive Attitude for Students
• The power of Positivity – how does it affect?

 Easier to Ask for Help
 Positivity Can Even Improve Your Health
 Positivity Increases your Satisfaction in Life and School/College
 Positivity helps you Grow
 Learn from your Mistakes
Thank You

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Unit – Etiquette & Positive

• Why do we need etiquette?

• Behave with courtesy

• Communicate in the right way

• Should not point at any person or thing

• Make use of wastebasket when necessary

• Understand the importance of moving in turn

• Respect other’s stuff

• Use proper etiquettes

• Should not disturb others

• Should be near you

• Sit properly and quietly

• Make A Good First Impression

• Communication is the Key

• Understand your Work Environment

• Be Personable yet Professional

• Do not have personal conversations at your desk

• Do not bring your emotions at the office

• Do not be afraid to ask questions

• Do not gossip about fellow co – workers or your boss

• Do not talk back to your boss

• Do not forget that at work socials, you are still at work

• Do not be nervous, but also do not overstep your

• Do not forget an umbrella

• Do network with people outside your cubicle

• Do be willing to help out a co – worker

• Do create a proper personal email address

• Do dress appropriately for the office

• Do make sure your earbuds are plugged in securely to your

• Making a mistake at a workplace is ok,

• Tell the truth

• Choose a quiet place

• Chewing gum during interview is childish.

• Do not take the Call on a Speaker Phone

• Do not Talk Much

• Do not take the Call in a Public Place

• Do not wait to Call In

• Do Speak Up if You Can't Hear

• Do Realize that there will Likely be Next Steps

• Failing to prepare any notes

• Making yourself too comfortable

• Just hanging up at the end of the call

• Do Not Use Slang

• Never Eat or Drink while on a Call

• Focus on the Task at Hand

• Ask Permission Before Placing a Call on Hold

• Put Anyone Down

• Forget the Conversation Closure

• BCC feature allows you to add someone to an email

• One must set up the payment beforehand of he/she is the

• One must place the napkin properly

• Do let your guest order first

• One must not yell at the waiter.

• Not to reach across the table to sample your companion’s

• Send back the food not cooked properly

• Do not place your utensils on the side of your plate when

• Do remember all the table manners

• Arrive on time. In case get late then be courteous to inform

• Avoid using your smart phone or put it on silent, vibrate or

• Introduce yourself in there are few new faces