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    Effective Communication Skills

    Uploaded by

    AsstProf Rahul Singh

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd

    Effective Communication Skills

    Uploaded by

    AsstProf Rahul Singh
    1 views16 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    1 views16 pages

    Effective Communication Skills

    Uploaded by

    AsstProf Rahul Singh

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 16

    Effective Communication Skills

    Objectives

     Define and understand communication and the


    communication process

     List and overcome the filters/barriers in a


    communication process

     Practice active listening

     Tips to improve verbal and non verbal


    communication
    What are the most common ways
    we communicate?

    ages
    al I m
    Visu
    Word
    en
    Spok

    Bod
    y Lan
    Written Word gua
    ge
    What is Communication?

    Communication is the transmission of an idea or feeling so


    that the sender and receiver share the same
    understanding.

    Communication is not a mysterious process.


    It takes place when the ideas from your mind are transferred to
    another’s and arrive intact, complete, and coherent.
    The Communication Process

    Medium

    Barrier
    SENDER RECEIVER
    (encodes) (decodes)
    Barrier

    Feedback/Response
    Types of Communication

    One-way communication

    Two-way communication

    One to many
    Components of Communication

    Verbal Communication

    Vocal communication

    Non-verbal communication
    Features of Effective Communication

     Active Listening

     Eye contact

     Posture

     Simple language

     Questioning skills
    Benefits of effective communication

     Quicker problem solving


     Better decision making
     Steady work flow
     Strong business relations
     Better professional image
    Barriers to communication

     Noise
     Inappropriate medium
     Assumptions/Misconceptions
     Emotions
     Language differences
     Cultural differences
     Poor listening skills
     Use of jargon
     Distractions
    Hearing Vs Listening

    Hearing – Physical
    process, natural,
    passive

    Listening – Physical as
    well
    as mental process, active,
    learned process, a skill

    Listening is hard.
    You must choose to participate in the process of listening.
    Active Listening
    The process of recognizing, understanding, and
    accurately interpreting communicated
    messages
    and responding to spoken and/or nonverbal
    messages.

    Steps to Effective Listening:


     Hearing

     Interpretation

     Evaluation

     Respond
    Improving Verbal Communication-Tips

    o Eliminate Noise
    o Get Feedback – Verbal & Body Signals
    o Speak Slowly & Rephrase your
    sentence
    o Don’t Talk down to the other person
    o Listen Carefully & Patiently
    Improving Body Language - Tips

     Keep appropriate distance


     Touch only when appropriate
     Take care of your appearance
     Be aware - people may give false
    cues
     Maintain eye contact
     Smile genuinely
    Success for YOU…

    …in the new global and diverse workplace


    requires
    excellent communication skills!
    THANK YOU

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