All eligible delivery people will be receiving Package delivery requests. If it's currently not available in your city, we will let you know when it is.

We know accepting a request can be about more than money, so you’ll see that the request is for Package, the requestor’s Uber Driver app rating, and the total estimated time and distance from pickup to dropoff.

Yes, the time and distance shown on the delivery request screen are the estimated total delivery time and distance for the whole delivery, including the estimated time and distance to travel to the requestor for pickup.

No, tips are not included in the upfront estimated amount that you see on the trip request screen for completing the trip(s). Any tips you earn are an addition to your other trip earnings and will be reflected in the trip receipt. As a reminder, you can check the Trip Details screen one hour after drop-off to see your total trip earnings for each trip. Consumers have that time to edit their tip based on your service.

No, tolls are not included in the upfront estimated amount that you see on the trip request screen for completing the trip(s). Tolls legitimately incurred between pickup and drop-off will be reimbursed to you. Tolls will be shown in the trip details screen after you complete the trip.

The amount you see on the delivery request screen represents your estimated net earnings, which means you’ll know the estimated amount you’ll earn for each delivery, every time.

Once you complete a delivery, you can check the Delivery Details screen to see your total earnings for the delivery. You’ll see the upfront amount you were shown on the delivery request screen, so you can easily match up the numbers.

The upfront amount shown on the trip request screen is your upfront estimate earnings for fully completed trip(s). Where completing trip(s) takes longer than estimated, you may receive more than the upfront amount. As always, any tips you earn on completed trips are yours to keep, and legitimately incurred tolls will be fully reimbursed to you.

You’ll see the estimated amount you’ll earn for a delivery before you accept it. This amount includes your base amount. After the delivery you can check the Delivery Details screen to see your base amount and total earnings for the delivery. Estimated earnings amounts can be found at the top of this page.

You may have access to Quest in your city for Package trips. Currently, neither Boost or Surge promotions will apply to Package trips.

When you receive a delivery request you can choose to accept or ignore the delivery request, or select ‘decline’ to reject the request. If you choose to reject the request, you will be able to receive other delivery requests, if available. If you accept a delivery request, you are free to cancel the request without consequence until you have collected the item(s).

Yes, if you are unable to deliver the item and the requestor asks that you return it to them, request that they update the drop-off address to be their own and then your trip fare will be automatically adjusted to reflect the return delivery.

If not, please reach out to support via your Driver app.

In some cases including for example, where only one order of a batched trip has been completed, you may receive less than the upfront amount. If you believe this is an error, please reach out to support.