Difficulty in a class

You can contact the professor of your class, or their teaching assistant(s) if you encounter difficulties such as:  

• Grade review 
• Difficulty understanding the course material  
• Course requirements  
• Evaluations 

Faculty members and their assistants are here to support you in the courses they teach, answer your questions, and direct you to resources for help.  

The following resources can also help you if you have a problem with a specific material or with your academic work:  

• The faculties’ mentoring centers;
• Study groups;
• The Academic Writing Help Centre (AWHC);
• Workshops to help you develop universal academic skills (stress management, note-taking, effective reading…).   
• Library – Research help: The library offers much more than borrowing books! Its staff can help you with a research project or introduce you to tools and strategies that will be useful throughout your academic career .

Other problem of academic nature  

If your problem has not been resolved by consulting the options offered on this website (e.g. talking to your professor, consulting an academic resource, or your Office of Undergraduate Studies, etc.), you can follow the steps below:  

N.B. This process may differ from one faculty to another. For more details, please refer to your academic unit or faculty. 

Step 1: 

Contact the Director of Undergraduate Studies (or the equivalent position, such as Assistant Chair, Undergraduate Programs, etc.) of your academic unit. 

Step 2: 

Contact the Director (or Chair) of your academic unit.  

Step 3: 

If you have gone through the above steps and still cannot find a satisfactory solution to your problem, you may contact the Vice-Dean, Undergraduate Studies (or the equivalent position) of your faculty for assistance with your academic complaint. 

Still not sure where to go?  

At any time, you have access to these different resources that can help you if you have a complaint or a problem: 

• The Human Rights Office can help you if you are experiencing issues of inclusion, employment equity, accessibility, harassment, discrimination, or sexual violence.    
• The Student Rights Centre is run by students who can help you assert your rights and support you in the resolution process.  
• The Office of the Ombudsperson can provide you with information or advice regarding existing recourses and help you resolve conflicts and problems with impartiality and independence, in complete confidentiality.