Doesn't pay staff. Cancels shifts on them without payment and refuses to pay super. High staff turnover. Extinguishers on site out of date and dusty building that looks like it hasn't been cleaned in months. Management have an attitude and refuse to take calls from staff for support, claiming the management need "rest" even though many staff haven't been paid in months. Asks staff to take pay cuts as they have no students. This is all in writing with evidence.

Update - management has sent threatening text messages after hours to take this review down, calls me mentally unstable and "mentally sick" for simply asking to be paid.

Date of experience: 03 June 2024

Good communication is needed for online or face to face training. When online training is marked, if something is not correct and must be resubmitted, then the student should be promptly advised. Edway don't notify students if an assessment task must be redone. Also call center staff are difficult to communicate with. Both of these aspects need improvement.

Date of experience: 14 March 2024

We are 2 friends from Argentina, we've just arrived into Australia and we both are working holiday visas. Yesterday we bought 2 RSA courses and we paid 200 australlian dollar each. We understood that this course includes all the states (except Victoria) and it could be completed online (that's the website say) that is why decided to take it.
We are currently in Melbourne but planning to get a job in South Australia/Western Australia (the reason why we needed to get the RSA certificate).
Today we were called by a secretary of Edway who told us that even if we finished the course we won't be able to work unless we go to get the physical card to Sydney. But we are unable to relocate/visit Sydney at the moment to get our physical card, and we do need the money from the course to keep towards the job search since we are going to have to do the RSA course in other state.
We would please ask you to consider our situation, but do not posee the money to travel to Sydney just to get the card and we won't soon, since we don't have any plans to have a job around that area.
We need an answer from Edway.

Date of experience: 28 February 2024

Impossible to contact, emails are not responded to and contact number only has voicemail to email.

Course content was difficult to navigate and to login to.

Date of experience: 05 January 2024

Emailed, called and attempted to visit this as they did not send activation code for a course which meant that r No response from FB message either. Assume this business is closed or a scam.

Date of experience: 04 January 2024

It’s one of the poor and racist training centre .If you are from overseas and you are the student don’t go there very rude unprofessional and unethical trainer as I experienced on 7th feb 2023 in sunshine Vic .The trainer was humiliating and not professional .The place is very not hygienic .The trainer was worse with bad attitude and poor professionalism .

Date of experience: 06 February 2023

I recently took the Mental Health First Aid course at Edway in Sydney, and I aboslutely loved it! My instructor Justin was thorough and articulate with his teaching, and also answered any questions that I had(even if they were a little off-topic, thank you Justin). The staff there were friendly, and overall I've left with very valuable information.
However, I would leave 5 stars if not for interruptions to the lessons. My instructor had to leave in between conversations or discussions quite often to talk with other staff, and that did impede a bit on the engagement I had with the classes.

Other than that, it was an awesome experience, and definitely worth the money.

Date of experience: 17 January 2023

Thankyou to the great staff at Edway, Sarah Gardner, Melbourne office for making the transition of red card to white card so easy. Your service was greatly appreciated. After spending several hours trying to get answers out of worksafe and the initial red card provider your company saved me alot of time and energy. It is greatly appreciated.
Regards,
M. Casbolt

Date of experience: 28 July 2022

I attended edway escavator course the teacher was professional easy to understand and explained everything well. Had conversations back and forth not just read from book which helps to understan.
We got hands on experience operating an escavator different features how to use all up well run course.

Date of experience: 22 August 2021

I am disappointed to play for having made 4 mistakes in the test, and asking for help on the subject, because I never did this type of work before, I was there to learn, as everyone knows you can't learn 3 and a half hours of course, I'm a student in Melbourne and I was still a juggler of not knowing English, and I am very sad about it, and I felt humiliated, I would like my money back to take the course in place, and therefore being able to do only what I would like cleaning, in the middle of this PANDEMIC that we live in and people still want to let you down. I DIDN'T LIKE THE EXPERIENCE, I WILL TAKE IT TO MY LIFE, PREJUDICES ABOUT LANGUAGES ..

Date of experience: 05 August 2020

Loved Seven Hills location, convenient and clean. Great trainers!

Date of experience: 16 July 2020

Hi im iowane

I was suppose to do my white card training in melbourne but then changed my mind to go to Sydney and do the course there.
The office manager helped me with ease. There was no extra charge because i requested the changes before the scheduled date.

The class in Seven hills, Sydney was trained by Mr. Wayne Cooper . He was exceptional and had a wealth of knowledge in the construction industry. For those who want to get a glimpse of how the industry is like now, book his training sessions
Im looking forward to going back for other courses i want to do in the future!

He has a holistic approach to the work safe NSW and makes you understand with real life situations.
A great teacher !

Date of experience: 26 June 2020

Successfully completed White Card Course with Mr Graham Howes, in Hallam. Excellent course, fantastic trainer and awesome atmosphere. Thankyou Mr Graham for your humour, you made every student's day! Highly recommend Edway Training!

Date of experience: 24 June 2020

Excellent training on traffic courses by nick at Hallam office thanks plenty of opportunities to ask questions and were answer in great knowledge made fun on class with all students

Date of experience: 14 May 2020

I took a Whitecard training class at Edway (Sydney - Seven Hills) on April, under the trainer Peter Richardson, He was very professional and patient.
Traditional classroom learning provided by Edway is the best way to learn.

Date of experience: 10 April 2020

I did 3 days of training for white card traffic management and traffic control. Nick (our trainer) who trained us for Traffic Management and traffic control was excellent and very knowledgeable, I asked questions all day and without hesitation he listened answered explained ect.... He also made it fun throughout the day and that made it less stressful as it was all new to me.
Well done Nick, definitely a valued employee for sure. Keep up the great work Edway!

Regards,
Geraldine
Trained at Edway Hallam on the 3rd/5th & 11th of March 2020

Date of experience: 13 March 2020

My name is Vince i did 2 courses at Edway in Sunshine and it was great, Melissa my educator was amazing I will definitely go back if i need to do any more courses in the future. Thank you Edway and thank you Melissa : )

Date of experience: 10 March 2020

I arrived at 8:45 am to the Sunshine training Shed for a Traffic Controller Course that was scheduled to start at 9am.

Their was a piece of paper directing people to go upstairs to reception. I went upstairs and was met by some guy who was wearing a baseball cap, jeans, an army jacket and looked as though he had just walked in from the Park Bench he had slept on the night before.

After giving him my name, he spent 3 minutes searching the list, then advises your from Job Prospects . He then told me to go get a Purchase Order from Job Prospects, and continued to complain about everything other than his own persona, temperament or total disregard for Professionalism, was a problem.

I left did not do the course and find it hard to comprehend how a training centre can have an aggressive, irrational and unprofessional person like this not only take on the role of Reception he was the Trainer.

I’m not sure what to say aside from the truth... If you are expecting a professional training organisation this certainly is not for you.

Date of experience: 01 March 2020

I completed the Whitecard course in Melbourne and got my certificate of completion which is useless because I need the actual card. Four week later there is still no sign of the card. I rang Worksafe Vic only to be told, Yes they have my whitecard application from Edway Training but no payment has been sent by Edway therefore the card wont be issued until the payment is made. So then I ring Edway or try to, but all I get is a Philippine call centre who will take a message and NO I cant speak to the Melbourne office myself. This sounds like some sort of scam by a business running short of cash. BEWARE.
(Apart from that the course was actually very useful and informative and the presenter was fantastic.)

Date of experience: 24 February 2020

This place has extremely racist staff, the teacher was quite rude towards the overseas students in the class, I thought it was just towards me for some reason but then I see it has a pattern here. Do your research on facebook first and you can easily see their reputation for yourself before you spend your money there, the quality of the course was quite poor. never going back.

Date of experience: 22 February 2020