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KAI KOREA AEROSPACE INDUSTRIES, LTD.

Quality Management

As a global company prioritizing customer satisfaction,
KAI strives to provide our customers with the highest quality
products and services

Customer Support

Customer Appreciation Event

Fixed-Wing Aircraft

Starting with the delivery of the KT-1 001 basic trainer in August 2000 and the T-50 001 advanced jet trainer in December 2005, KAI has delivered 268 aircraft domestically and 152 to nine overseas countries. For domestically operated aircraft, KAI contributes to the stable operation of the aircraft after delivery and the end of the defect warranty through technical support contracts and PBL contracts, starting with the signing of a military support contract in 2014.

Rotary-Wing

For customers who operate rotorcraft, KAI conducts seasonal customer VOC listening and aviation safety support activities. Starting with 9 bases, including the 15th Aviation Corps, in March 2023, KAI conducted aviation safety support activities for 52 bases, including 21 bases, including the 119 Honam Rescue Squadron, in June and July, 13 bases, including the Gyeonggi Nambu Provincial Police Aviation Corps, in September and October, and 9 bases, including the Army Headquarters, in November, to listen to customer VOCs and support the stable operation of aircraft.

Customer Appreciation Event Customer Satisfaction Survey Measuring Customer Satisfaction Certification of Customer Satisfaction Management System
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