26 minutes ago

CH

Roger Whiting and his partner dig an excellent job with our water system. They were knowledgeable and friendly. We appreciate them coming so quickly!

20 minutes ago

VD

He was able to answer my question really fast And I’m really happy with his service.

2 hours ago

Great experience! Easy web nav to build a riser kit. Ordered it Tuesday morning and received it Thursday!!

A day ago

JI

Great products and great service, they responded quickly to me with my questions

A day ago

This is an update on my previous review. I have just spoken to customer service and the lady I spoke to was very helpful. I explained why I hadn't yet paid. After speaking to her manager she phoned me back to say that because they had been unable to complete the job I would not be charged. I am so relieved. I can now get another plumber to complete the job

A day ago

WB

No more cleaning gutters!

A day ago

JF

Called to initiate a claim, Customer Service Representative (CSR) took info, explained process including a Pivotal approved vendor would contact me to set up assessment and eventual service as may be needed and that coverage dependent, customers typically may be subject to billable balance from vendor. Vendor contact, appointments and service went very well. Vendor great to deal with. Did receive a billable balance, which paid leaving $1K as what Pivotal would be covering. Later learned from Vendor that Pivotal had provided wrong information leaving me with the additional $1K balance. Called Customer Service to discuss and was told that did not have coverage yet CSR could not direct me to where in Policy this was stated. Said pages looked different from what I would have in hand . . . ??? Asked, regardless of pagination, in what Section number was it stated. CSR could not say. CSR understood my concern and opened investigation, saying that it was an internal process with no mechanism to inform customer about result and why they advise customers to call after 7 days. Again . . . ??? Please know that Pivotal CSRs were courteous and helpful to the extent, apparently, that Pivotal allows. But result ridiculous. Vendor acted upon information given to them by Pivotal where pertinent part of Policy language was provided to Vendor. Accordingly, believing there was $1,000 coverage, Vendor dropped bill reflecting such. Now I am stuck with surprise bill, CSR cannot share where in my Policy it says no coverage for my instance, and a private, in-house investigation is to occur where I will not be informed of result, nor any case/reference number assigned should I call after 7 days. IMO, Pivotal should take responsibility for their employee/manager who misquoted to Vendor 'all set, there is replacement coverage,' for this customer. Pivotal's communication/Policy reading error should not become my financial problem. Claim# 3904546

3 days ago

RP

Company was very prompt and responsive about correcting an issue with my order. I would not hesitate to do business with them again.

3 days ago

RD

HouzzWise has been an excellent investment. The leads I receive are consistently high-quality, and the Brand Collaboration team ensures my profile stays optimized for maximum reach. Highly recommend!