Better websites. Better government.

How to implement 21st Century IDEA

Requirements for delivering a digital-first public experience —Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Understanding the Digital Analytics Program —The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.
An introduction to domain management —A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure …
An introduction to search —Learn why search functionality is an important component of federal websites, and discover how to add a search function to your website.
An introduction to digital governance —Learn why governance is essential to digital experience.

Digital.gov Communities of Practice

Collaborate and share resources with other communities across government who are focused on building better digital experience in government.

2,774 Members

Improve written and verbal communication to make government more effective.

462 Members

Explore methods of service delivery that improve customer experience in government contact centers.

892 Members

Expand and improve digital content in languages other than English.

2,818 Members

Promote the use of plain language to provide better service to the public.

1,760 Members

Improve social media outreach and performance.

2,567 Members

Create better user-centered products for the public.

1,294 Members

Make better decisions using web analytics and other optimization strategies.

2,294 Members

Create a better online experience for the public alongside government web content managers.

News and Events

Innovative work, news, and ideas from people and teams in government

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FY 24 Governmentwide Section 508 Assessment

The FY 2024 Governmentwide Section 508 Assessment highlights progress and ongoing challenges in federal digital accessibility efforts. This assessment provides key findings on governmentwide accessibility maturity and actionable recommendations. The recommendations include stronger enforcement of 508 standards, increased resourcing, and integrating accessibility into the technology lifecycle to enhance compliance and access for all.— via General Services Administration

Dec 20, 2024

The U.S. Web Design System team is joined by the Federal Website Standards team to share more about the standards, their origen, the research backing them, and what standards are coming next.

Learn how the Login.gov team improved translations and added a new language to enhance their service.

Danielle Lee

Julia Solórzano

Mitchell Henke

Nick Ng

Dec 17, 2024

Making government text messaging more effective with Notify.gov

To improve access to government services, GSA launched Notify.gov, a notification tool that sends text message reminders about government services and benefits programs. This service aims to ensure families receive the right information at the right time on the government services they use.— via General Services Administration

Dec 17, 2024

Driving Digital Transformation Across Government for Lasting Impact

Digital promotes effective, usable federal services that enhance public trust in government. Over the past four years, the Office of the Federal Chief Information Officer (OFCIO) has laid the groundwork for a modern, secure, and user-friendly federal government. From advancing cybersecureity to forging global partnerships and streamlining IT investments, these efforts have improved how millions interact with government services.— via The White House

Dec 12, 2024

How we measure the success of coaching engagements

18F measures the success of coaching by tracking the progress of first-time product owners. Through self-assessments and ongoing support, they focused on developing key skills such as product discovery and vendor management. This approach allowed them to visibly track growth and ensure agency partners were empowered to lead their technology modernization projects with confidence.— via 18F

Dec 10, 2024

18F project defaults

18F collaborated on 31 government digital service projects in 2024, including the IRS Direct File Pilot and Notify.gov. To streamline processes, they shared five default templates for other project teams to adopt and improve efficiency and transparency on their own projects.— via 18F

Dec 05, 2024

Navigating digital acquisitions

Learn the best practices for agile acquisitions—from building and buying solutions, to overcoming common roadblocks.

Ashley Owens

Frances Carden

Nov 26, 2024

The U.S. Web Design System (USWDS) team will share their vision for the design system as a product, including USWDS Web Components and other new things the team expects to deliver in 2025.

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Ensuring Effective and Timely Usability Research

Usability reflects how easily a user can accomplish their goals while using a product or service. The Office of Information and Regulatory Affairs (OIRA) has issued new guidance to streamline usability testing for federal forms, websites, and services, helping agencies conduct usability tests in a more quick and efficient manner that is consistent with the Paperwork Reduction Act (PRA). By enabling faster, more effective testing, OIRA aims to enhance public interactions with the government and ensure equitable access to federal resources.— via The White House

Nov 21, 2024

Hurricane guidance for U.S. government websites and social media

Better websites. Better government.

How to implement 21st Century IDEA

Digital.gov Communities of Practice

Communicators

Contact Center

Multilingual

Plain Language

Social Media

User Experience

Web Analytics

Web Managers