3.0
Trustpilot に参加している企業は、レビューを非表示にするためにインセンティブを提供したり、金銭を支払ったりすることはできません。
I have purchased high-end loungewear before, but nothing compares to the quality of my Himoriwabi Samue. The fabric is luxuriously soft, yet surprisingly durable. The stitching is impeccable—no loose threads, no uneven seams, just pure craftsmanship. Even after multiple washes, it still looks and feels brand new. I can confidently say this is the best clothing investment I have ever made.
The shipping was quick, and my Samue arrived in flawless condition. No wrinkles, no weird factory smell—just a perfectly folded, beautifully made garment that was ready to wear.
I was prepared to wait weeks for my order, but it arrived much sooner than anticipated! Everything was packaged beautifully, and the quality was evident the moment I opened the box.
Not impressed - fabric is not the superior quality described and I'm not at all sure that they will stand up to washing or last very long. They certainly need washing because the smell of them is bad - an unpleasant chemical smell. I ordered a medium and that part of it is okay. The fit is good. Overall I am kicking myself for getting sucked in by the advertising.
Himoriwabi is a premier brand dedicated to bringing authentic, high-quality products to customers worldwide. We offer direct shipping from Japan.
1-1-204 Miyukinishimachi Neugawashi, Osaka, Japan, 572-0056, Osaka, 日本
I was prepared to wait weeks for my order, but it arrived much sooner than anticipated! Everything was packaged beautifully, and the quality was evident the moment I opened the box.
体験日: 2025年3月14日
The shipping was quick, and my Samue arrived in flawless condition. No wrinkles, no weird factory smell—just a perfectly folded, beautifully made garment that was ready to wear.
体験日: 2025年3月16日
I have purchased high-end loungewear before, but nothing compares to the quality of my Himoriwabi Samue. The fabric is luxuriously soft, yet surprisingly durable. The stitching is impeccable—no loose threads, no uneven seams, just pure craftsmanship. Even after multiple washes, it still looks and feels brand new. I can confidently say this is the best clothing investment I have ever made.
体験日: 2025年3月14日
Not impressed - fabric is not the superior quality described and I'm not at all sure that they will stand up to washing or last very long. They certainly need washing because the smell of them is bad - an unpleasant chemical smell. I ordered a medium and that part of it is okay. The fit is good. Overall I am kicking myself for getting sucked in by the advertising.
体験日: 2025年3月10日
There’s something incredibly special about knowing my Samue came directly from Japan. The craftsmanship, the materials, and the tradition behind it make it feel so much more meaningful. I love that Himoriwabi offers this option—it makes the experience even more authentic.
体験日: 2025年3月04日
Bought a size up as recommended and the legs and arms are too short.
Want to return and get a refund and they refuse to based on their “policies”.
There is nothing special about this brand. The fabric is cheap and the design is poor. It’s a drop ship brand that charges way too much.
DO NOT BUY - they won’t refund your money if your not happy,
Poor quality product and abysmal customer service.
体験日: 2025年2月20日
Himoriwabi Couture からの回答
We’re sorry to hear that your experience with our product didn’t meet your expectations. We take great pride in the quality of our Eversoft Bamboo Samue, which is made from premium, custom-milled bamboo fabric—not a drop-shipped product. Each piece is designed with comfort and tradition in mind, and we work closely with skilled artisans to ensure its craftsmanship.
Regarding sizing, we provide a detailed size guide to help customers find their best fit, and we always recommend checking measurements before ordering. While we do have a clear return policy, we understand that expectations can vary, and we regret that you weren’t satisfied with your purchase.
We value every customer’s feedback and would love the opportunity to make this right. Please reach out to us at cs@himoriwabicouture.com, and we’ll do our best to assist you.
Best,
Jessica
HIMO Customer Support
The quality of my Samue exceeded my expectations! It has the perfect weight to it—light enough to feel airy but sturdy enough to know it’s made to last. The attention to detail is remarkable. I love how it honors traditional Japanese craftsmanship while feeling modern and luxurious.
体験日: 2025年2月02日
Himoriwabi Couture からの回答
Thank you so much for your kind words! We’re thrilled to hear that your Eversoft Bamboo Samue exceeded your expectations. Our goal has always been to honor traditional Japanese craftsmanship while bringing in modern comfort, and it means a lot to us that you felt that balance.
We put great care into the fabric and details to ensure it’s both light and breathable, yet durable—so knowing that you’ve noticed and appreciated that truly makes our day!
Wishing you many restful and peaceful moments in your samue. If you ever need anything, we’re here for you!
Drop shipping scam from China. Not Japanese, not at all the quality advertised. Pure marketing, you will get a cheap Chinese product and pay the high price. Avoid
体験日: 2024年10月24日
Himoriwabi Couture からの回答
We’re truly sorry to hear that you feel this way, and we appreciate you taking the time to share your thoughts.
At Himoriwabi, we pride ourselves on offering high-quality, authentic products.
Our Samue are not drop-shipped — each piece is crafted with care and attention to detail. We work directly with skilled artisans to ensure that each Samue meets the highest standards of craftsmanship.
We also offer direct shipping from Japan for customers who want the most premium experience. Rest assured, our products are 100% genuine and made with the finest materials, and we always strive to be transparent about our processes.
If you had any issues with your order or felt that the product didn’t match your expectations, we would love to resolve this for you. Please reach out to our customer service team at cs@himoriwabicouture.com so we can assist you further.
Thank you for your feedback, and we hope to have the opportunity to restore your confidence in our brand.
Scammer Chinese reseller selling cheap Chinese products while pretending to be Japanese and charging Japanese prices.
体験日: 2024年10月04日
Himoriwabi Couture からの回答
We are truly sorry to hear that you feel this way, and we appreciate you bringing your concerns to our attention.
At Himoriwabi, we take great pride in offering high-quality products. Our Samue and other items are carefully crafted by skilled artisans, and we only work directly with reputable manufacturers who share our commitment to excellence.
We also offer the option to ship directly from Japan, ensuring an even more authentic experience. If you feel that the product you received did not meet the quality you expected, we would love to make things right for you.
Please reach out to us at cs@himoriwabicouture.com, and our customer service team will be more than happy to assist you with a resolution.
Thank you for sharing your feedback, and we hope to earn back your trust in our products.
This is yet another Chinese drop shipping operation selling pure junk that does not meet safety standards & will fall apart after a couple of washes. There is nothing authentic or Japanese about this fake brand
体験日: 2024年7月30日
Himoriwabi Couture からの回答
Thank you for sharing your feedback. We're sorry to hear that you're dissatisfied with your experience.
We want to assure you that our Samue are made with durable, high-quality materials that are designed to withstand the rigors of everyday use. Unlike low-quality alternatives, our Samue can easily withstand tumble drying without losing their softness or shape. Additionally, we’ve designed our Samue to be wrinkle-free, so they require no ironing, providing a more convenient and low-maintenance experience for our customers.
At Himoriwabi, we are committed to offering products that combine craftsmanship, durability, and convenience, ensuring that each piece maintains its high quality even after repeated washing.
If you have any concerns or issues with your product, please don’t hesitate to reach out to our customer service team at cs@himoriwabicouture.com. We’d be happy to help and ensure you’re fully satisfied.
Thank you for your feedback, and we look forward to assisting you further.
I mistakingly ordered an item and it was shipped very quickly despite my email saying please cancel. Once i pointed out the 24 hour cancellation policy they immediately refunded me and allowed me to keep the item as they shipped too soon. Very helpful and responsive within hours.
体験日: 2024年3月24日
Himoriwabi Couture からの回答
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team.
At Himoriwabi, we always strive to provide the best service possible, and we're glad that we could resolve the situation quickly for you. We understand how important it is to handle any issues with care and responsiveness, and we're happy that we could help you in a timely manner.
If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help and make your experience with us as smooth as possible.
Thank you for your understanding and for being a valued customer! We look forward to serving you again soon.
Owner Jessica L found some photos of Japanese clothing, made some fake claims saying it's premium Japanese quality and hand made. After the order, the goods are shipped directly from the Chinese manufacturer to the customer, this is called drop shipping.
Jessica did not even bother to take off the Chinese brand name, address and telephone number. She simply put her fake Japanese brand sticker on top of the Chinese brand but not fully covered.
It has nothing to do with Japan. Such products made in China cost a fraction at the Shein and Temu.
I contacted Jessica to request a refund as she claimed on the website. Rejection! Hence I am here to share my experience to keep everyone away from this scam.
体験日: 2024年1月21日
Himoriwabi Couture からの回答
Thank you for sharing your experience with us. We're truly sorry to hear that you are dissatisfied, and we want to address your concerns.
At Himoriwabi, we are committed to offering authentic, high-quality products to our customers. Our Samue and other items are crafted with care, and we work directly with reputable manufacturers. We take pride in the craftsmanship and authenticity of our products, which is why we offer options like direct shipping from Japan for an even more authentic experience.
We also believe in transparency and ensuring that our customers receive exactly what they ordered. If you feel that the item you received did not meet your expectations, we would like to resolve the issue for you. Please reach out to us directly at cs@himoriwabicouture.com, and our customer service team will assist you with a full refund if necessary.
In this case it seams like you opened a chargeback before a resolution was made.
Thank you again for bringing this to our attention. We value your feedback and are committed to providing the best possible experience for all of our customers.
I was given a bamboo samue as a gift and loved it so much (attractive, extremely comfortable) that I decided to buy one for my daughter. Did so, and then got a pop up for a second one, highly discounted: made my selection of size and color (I thought), and when I clicked on it, it was automatically added and charged to my existing order. The size, however, was wrong and I was given no opportunity to correct. Email from company in response to my request to change size said I couldn’t change my existing order. However, after I pointed out that their website had stated that consumers would have 24 hours to make changes in their order and my request was within that period, they sent a second corrected order. I would have given 5 stars but I don’t like a one button purchase (in the popup) that allows the customer no chance to review before the deed is done.
体験日: 2023年12月23日
Himoriwabi Couture からの回答
Thank you so much for your thoughtful feedback and for sharing your experience with us.
We’re so glad to hear that you loved the bamboo Samue and that it made such a positive impression on both you and your daughter! We truly appreciate your trust in our products and your decision to make another purchase.
We also sincerely apologize for the inconvenience you encountered with the ordering process. While we aim to make shopping as seamless as possible, we understand that the "one-button purchase" pop-up can be frustrating when there’s no chance to review or make adjustments. We’ll take your feedback into consideration to improve this process and offer more clarity moving forward.
We’re pleased that we were able to resolve the issue once you pointed it out, and we value your patience and understanding throughout the process. Rest assured, your satisfaction is important to us, and we are always here to make things right.
If you have any other questions or concerns, please don’t hesitate to reach out to us. We're committed to providing excellent customer service and ensuring that every experience with Himoriwabi is as positive as possible.
Thank you again for your support, and we look forward to serving you again soon!
This company touts their outstanding customer service, but I had a problem with my order, and despite several emails to their customer service, I have not been contacted with a way to resolve the problem. The product quality has declined since my first order with them, and the product sizing is not the same.
体験日: 2023年12月15日
Himoriwabi Couture からの回答
Thank you for taking the time to share your concerns. We are truly sorry to hear about the issues you've encountered with your order and the lack of response from our customer service team. This is certainly not the experience we want for our customers, and we deeply apologize for any frustration this has caused.
We take customer service very seriously, and it is concerning that we missed addressing your issue. Please know that we are investigating this matter and ensuring that our team is more responsive going forward.
We also sincerely apologize if the quality and sizing of our products did not meet your expectations. We constantly strive to maintain the highest standards, and it’s upsetting to hear that we fell short in this case. We would love the opportunity to make this right for you.
Could you please reach out to us again at cs@himoriwabicouture.com with your order details? We’ll prioritize your case and ensure that a resolution is provided to your satisfaction as quickly as possible.
Thank you for bringing this to our attention, and we genuinely hope we can restore your confidence in Himoriwabi.
False advertising and product appears polyester. not good quality,
体験日: 2023年9月26日
Himoriwabi Couture からの回答
Hello Susan, thank you for your recent review. If you have any issues with our products, please reach out to us at cs@himoriwabicouture.com to request for an exchange or refund.
I ordered one item was charged for 2 at double the price. Now no one will reply to me. This is a fraudulent company. Don’t buy anything from them.
体験日: 2023年7月13日
Himoriwabi Couture からの回答
We’re very sorry to hear about your experience, and we completely understand your frustration. It is never our intention to make any customer feel this way.
We take these claims seriously, and we want to resolve this for you as quickly as possible. Our goal is always to provide transparent, prompt, and helpful customer service. Please accept our sincerest apologies for any delays you’ve encountered in communication.
Could you please contact us directly at cs@himoriwabicouture.com with your order details so we can investigate what happened with your order? We will address the issue immediately and ensure that it’s corrected to your satisfaction.
Thank you for bringing this to our attention, and we look forward to resolving this for you promptly. Your trust in our brand is very important to us, and we hope we can make this right.
I must say that the customer service is excellent! We, unfortunately, were not completely satisfied with our Samues. A seam came open after a few wears and overall we felt that they did not live up to what was represented. Having said that, a company that stands behind its product the way Himoriwabi does is exceptional these days. We are grateful for the service provided to us and our challenge was quickly and efficiently solved.
体験日: 2023年7月11日
Himoriwabi Couture からの回答
Thank you so much for your kind words. We're truly grateful for your feedback, and we’re so glad to hear that you were satisfied with the customer service you received.
While we’re sorry that the Samues did not meet your expectations in terms of quality, we take pride in standing behind our products and making sure every customer feels valued and heard. We’re glad that we could address the issue and resolve it to your satisfaction.
We appreciate your understanding, and we’re committed to continuing to improve both the quality of our products and the experience we provide for our customers.
If there’s anything else we can do for you, please don’t hesitate to reach out to us. We’re here to help, and we look forward to serving you again in the future!
I just ordered another sleep mask. My wife wanted one as it will not affect her eye make up. I am impressed with how well it fits me. It blocks out all light very effectively. The customer service and communication has been excellent.
体験日: 2023年1月27日
Himoriwabi Couture からの回答
Thank you for taking the time to post a review! We really appreciate it! We're glad to hear that you've had a great experience with us and we hope to continue serving you better in the future.
To whom it may concern, anyone brought up through the 60’s to present will remember this detergent commercial,”ancient Chinese secret”? Well there’s a new kid in town called “Himoriwabi Couture “! Past and present I’ve ordered apparel and accessories from them and there’s no equal to the quality and workmanship of their brand! Most of all the customer service and care that they have for their loyal customers such as myself, is unrivaled and incomparable from any other company! I would like to say thank you to the owners and operators from Japan to the United States for their hard work and dedication, integrity, to the brand they serve as the class that they represent!!! Last but not least, a great thank you to Jessica and the entire team that has helped me through my journey with the company and has helped me through my concerns. She is compassionate and professional but most of all she does and deserves a big hug and raise for representing the people of Himoriwabi Couture, for her work is just amazing as well as her humble contribution and service to not just me but everyone! I look forward to working with her and supporting the business. Happy new year and “Do-mo aree-gato!! Ronnie Suelen of San Francisco, California.
体験日: 2023年1月14日
Himoriwabi Couture からの回答
Thank you for taking the time to post a review! We really appreciate it! It feels amazing to be appreciated like this! We are very happy to have you as a customer and communicating with you has always been a pleasure. We're glad to hear that you've had a great experience with us and we hope to continue serving you better in the future.
I received a pair of their (soft, gorgeous) pajamas as a gift, but it was the wrong size. Customer support replied on a Sunday (!) to help me get things sorted quietly, so that my gift giver doesn't have to be involved at all. Top-notch customer service!
体験日: 2023年1月09日
Himoriwabi Couture からの回答
Thank you for taking the time to post a review! We really appreciate that you were very clear about what you wanted so that we could deliver to your expectations! We're glad to hear that you've had a great experience with us and we hope to continue serving you better in the future.
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。
