PRODUCTHANDBOOK

EnterpriseBusinessUnit

8/31/2009

Table of contents

1.

MPLS VPN Product Information .................................................................... 3

2.

VSAT service of BSNL ......................................................................................7

3.

ISDN PRI (Primary Rate Interface) ...............................................................12

4.

MLLN Managed Leased Line Service .........................................................13

5.

Domestic Leased Lines Service ......................................................................16

6.

Internet Leased Line (ILL).............................................................................19

7.

BlackBerry Services ....................................................................................... 25

8.

3G Mobile Broadband Device (Data Card) ................................................... 28

9.

Free EPABX scheme...................................................................................... 30

10. Wire Line Intelligent Network Services ........................................................ 32

11. Managed Network Services (MNS)..38

1. MPLS VPN Product Information

MPLS a Birds eye view
230+ NODES across the country.
Built on STM16 Backbone (Easily upgradeable)
Managed Solutions.
Identification, Escalation and Localisation of faults before the customer
could sense it.
Better Traffic Engineering Capabilities
Choices available to the customer today:
Point to Point Leased Lines
64 Kbps to STM-16 (2.5 Gbps)
Special Construction basis
FR Networks
Packet Switched Data Services Inet
VSAT Based solutions
Ku-Band Net/ HVNET / RABMN
Telephone Based Solutions
ISDN , PSTN
Limitations of the above choices:
1. As the organization grows, number of links increase, Network becomes
more complex and it is difficult to maintain the reliability.
2. As the organization grows, present networking solution becomes costly
since we will have to invest on multiple links and Networking equipments.
3. Security, Maintenance of Network Elements is customers responsibility in
present scenario.
4. Provisioning & Commissioning time is more.
What Customer wants?
Ease of Implementation
SLA to be entered with customer.
Bandwidth on Demand to be provided instantly and to be varied as &
when required.
Network monitored right up to customers premises equipments.
Security, Maintenance of Links is the Service Providers responsibility.

MPLS a new solution to the customers problems

Network can be easily implemented.
Network highly secured.
Network built for better Traffic Engineering.
Any differentiated Services possible.
Network very reliable due to built in redundancy.

How it looks in the MPLS environment

Ahmedabad
Lucknow
Mumbai
Delhi
Pune

BSNLs MPLS VPN Network

Bangalore
Kolkotta
Chennai
Ernakulam
Router

Hyderabad

Links

Why MPLS based VPNs?

Security is the responsibility of BSNL MPLS Network.
(Company will be responsible for the Security of the Information and
network in Point to Point leased lines.)
Simple Network Implementation
Easy to configure & manage.
QoS, CoS and better Traffic Engineering.
Easy Network Expansion at Customer Premises.
Easy Introduction of New Services ( Multicasting, VoIP, Hosting over the
same link )
Mobile Workers can dial up on a Secure Network to access Company VPN.

Service Capabilities
Managed / Unmanaged Layer 3 MPLS VPN
Capability to provide Managed Services to the end customers.
BSNL will manage the complete network, including the CPE for
the customer.
Intranet Managed and Un-managed
Extranet Managed and Un-managed
Layer 2 VPN Services
Capability to provide dedicated end to end connectivity services.

The traffic will be carried on the core as MPLS Traffic.

L2 VPNs support the following encapsulations: FR, HDLC, PPP,
Ethernet
Seamless Migration from the existing network in a shortest
possible time.
Virtual Private LAN Services
Roaming Services ( VPDN)
Capability to provide VPN connectivity from any part of the
country.
A Unique Access code (127233 for PSTN and 127225 for ISDN) is
to be dialed to access the Nearest POP.
After due authentication, the tunnel gets established thereby
increasing the Availability and Manageability.
Any-to-Any Layer 2 Internetworking
Encryption Services
Multicast Services
Firewall Services / NAT Services
Applications of VPN
Flexible Bandwidth
Benefits
Short lead time to respond to needs
Pay only for bandwidth that is needed
Potential for self-provisioning
High Availability Enhancement
Multi-megabit services
Private IP Layer 2 Services
Priority Services
Filter based Forwarding
Class Based Forwarding

Innumerable Benefits from MPLS VPN

Redundancy in the routing
Non Blocking Data Flow
Guaranteed Network Stability (irrespective of the Network Link failures)
Pay less and Use More. (as and when the links increases, the benefit is
multiplied)
Network Strength is passed on to customer continuously.
Relief to the customer
(Network Management)
Single Window Access for Provisioning and Removal of Sites.
Identify the fault before it can extrapolate.
Localization of fault and rectification is simpler.
Better Maintenance & Analysis of Circuit Performance.

NOC Layout of BSNLs MPLS VPN Network

Management VPN
NMS (HPOV NNM)
Provisioning System
(PMS)

Core Router

Fire Wall
Edge Router
LAN Switch

Gigabit Ethernet

SLA Monitoring
(HP-OV)

Fast Ethernet
1

NOC Operations
Defining Procedures & Policies
24 x 7 NOC Operation
Bangalore (Primary NOC)
Pune (DRC NOC)
Service Activation & Monitoring
Network and Systems Administration
Coordination with Maintenance Agencies
Internal to BSNL
External
Network Design related consultancy
NOC Processes
Provisioning Management
Fault Management
Network & Back Bone Management
Problem Severity Classification
Escalation Procedures
SLA Monitoring
Capacity Planning & Augmentation
Problem escalation
NOC Services (080-2580 8810, 25808811, 25808815)
1800 425 1957, mplsnoc@bsnl.in, mpls@sancharnet.in
Mr. S Muniswamy SDE NOC(080-20110866) smuniswamy@bsnl.in
Ms. Sangeeta Asrani DE MPLS NOC
(080- 25808812, 9448010686) de3dnwsw@sancharnet.in
Mr. Raghavan DE MPLS FC
(080- 25808830, 9448010933) dednwsw@sancharnet.in
Mr. D. M. Ezhil Buddhan DGM DNW
(080- 22200806, 9448010361) buddhan@bsnl.in
Mr. Shailendra Agarwal GM (M&CC)
(011- 24122234, 9868218080) shailendra@bsnl.in
MPLS Case Study
Client MRF
Total number of locations 113, spread all over India
One main office Chennai 8 Mbps BW RF backup of 2 Mbps
provided
9 Factories Chennai, Pondicherry, Kerala, AP, Goa, etc 2
Mbps BW RF backup of 512 Kbps provided
80 sales offices all over India 128 Kbps BW ISDN BRI backup
taken separately by the company, not dealt centrally

23 small offices/go downs all over India 64 Kbps ISDN BRI

backup taken separately by the company, not dealt centrally
MPLS billing centrally at Chennai, quarterly in advance
ISDN BRI billing local

2. VSAT service of BSNL

Key Features
VSAT service of BSNL covers all parts of India
Available at any remote location
Provides voice as well as data service
Provides broadband services
Supports Internet, video multicast, video conferencing as well as voice
telephony
Capable of providing access to MPLS VPN as well as normal leased lines
A range of satellite bandwidth available
4, 8, 16, 32, 64, 128, 256, 512 Kbps, 1 Mbps, 2 Mbps
Installation and maintenance at remote location by BSNL
Centralized NOC at Bangalore
24 x 7 support available at NOC
Technical Points
OEM : M/s Thaicom Public Limited Company ( formerly Ipstar)
Frequency of operation: Up-link- 14 GHz, Dn-link- 11GHz (Ku band)
Access Technology: TDMA
End to end IP platform integrated with MPLS, MLLN, Internet and PSTN
Networks of BSNL
Remote VSAT terminal can support data rate of up to 4Mbps ( presently
512 Kbps and above, due to the limitation of AM1 Satellite), using Thaicom
Satellite

VSAT sizes available

1.2 M / 1 Watt
1.2 M / 2 Watt
1.8 M / 2 Watt
Business Opportunities
VSATs are required by customers to interconnect their offices or to complete
their private networks in following situations:
Leased lines not feasible through conventional media
Backup for existing leased lines
Low bandwidth usage applications like ATMs / vending machines
Broadcast mode applications like e-learning, multi commodity exchange
Voice / Data for offshore activities
Target customers
Banking sector
State Govt. e-governance projects
PSUs of Power Generation, Oil Exploration, Coal Mines etc.
Insurance companies, stock brokers
NIC projects
E- learning institutions and the like

VSAT Service Network Diagram

AM1

1.2m/1.8m
Antenna
Remote VSAT
ODU & IDU
RF Cable 30m
3m x 3m platform
1KVA UPS

1.2m /1,8m Antenna

Remote VSAT

8.1m Ku-band

HUB
Bangalore
1 Mbps
Backhaul on MPLS/MLLN

Customers DC SITE
1 Mbps
Backhaul on MPLS / MLLN

Customers DR SITE

3. ISDN PRI (Primary Rate Interface)

Key Features Digital telephone line as opposed to ordinary analog phone line.
30 (B) channels over a single pair of ordinary telephone copper wires.
Useful for connecting private exchange (EPABX) of Corporates to the
PSTN telephone network.
Also useful for DID franchisees of BSNL and ISPs (for their incoming
traffic)
Better voice quality due to digital transmission of voice & data.
Capable of both voice & date usage.
Video conferencing and other data applications possible by utilizing
required number of B channels.
Value PropositionPRI is capable of delivering CLI in both directions so that the telephone
number of an extension, rather than a companys main number, can be
sent.
Faster call set up.
Superior audio fidelity
Lower cost
Commercials featuresA number of usage plans available suitable for low as well as high traffic.
Call charges reduce with traffic volume.
Case StudydelDSL Internet Pvt. Ltd, Gurgaon
69 PRIs hired from BSNL in Gurgaon and resold to Corporates/ Business/
Malls/ Residential Complexes by way of bundling them with own products
such as EPABXs
Revenue shared between BSNL & delDSL as per agreement

4. MLLN Managed Leased Line Service

The MLLN service is specially designed mainly for having effective control and
monitoring on the leased line so that the down time is minimized and the circuit
efficiency is increased. This mainly deals with data circuits ranging from 64 Kbps
to 2048 Kbps.
Drawbacks in plain Leased line service
Limited range of services - Only Plain Leased Line Service, Data cards
support only up to 64 kbps, no support for N x 64 Kbps.
Cumbersome operation
Different boxes from different vendors - difficult control &
management
First Generation Network Elements with minimal maintenance
features - Fault isolation & rectification difficult
No centralized Alarm or Performance Statistics Monitoring - No
way to know the health of the network
New Circuit Installation - Long drawn out process - Manual
verification of resources needed
Cross-connection of individual circuits is done at the channel
level, physically
Poor customer satisfaction
Reactive maintenance - Network fault reports not generated
proactively
No guaranteed Quality of Service (QoS) - No way to measure
circuit quality or generate customized performance reports
Poor network reliability & availability - Non-redundant network
elements, No alternate routing of circuits in case of failure
No centralized Network Management System (NMS) - High lead
time to for new installations, High MTTR (Mean Time To Repair)
Todays Requirement
Buyers Market Customer demands - Competition
Service Level agreements TRAI recommendations
Carrier Class Operation
Negotiable Quality of Service & Statistics
Proactive corrections
Negotiable bandwidth Time of day
Deployment in hours

Solution is: End to end Management in the Network MLLN

Managed Leased Line Network
The MLLN is an integrated, fully managed, multi-service digital network
platform through which BSNL offers a wide range of services at an optimal
cost to Business Subscribers. Backed by a flexible Network Management
System with powerful diagnostics and maintenance tools, the MLLN is
used to provide medium-speed leased lines with improved QoS (Quality of
Service), high availability and reliability. The Network Management
System also supports Service Provisioning, Network Optimization,
Planning and Service Monitoring.
The system offers features such as end to end circuit creation and
monitoring, Circuit Loop Test and fault isolation, Alternate re-routing of
traffic in case of trunk failure, Software programmability of NTUs, etc.
Features of MLLN service
Control and management of the leased line network more effectively Centrally managed from Network Management System
Bandwidth management as per the customer demand
Pro-active maintenance, without waiting for customer to book a complaint
- Circuit fault reports generated proactively
Alternate routing in case of any route failure
Generation of periodic performance reports for self-analysis / customer
Low lead time for new circuit provisioning
Long drive on single pair copper
MLLN NMS includes
Billing and Accounting System
Web Self-care system
Advantage MLLN
Highly economical
Saving of cost of modems NTU is provided by BSNL without any charges
Easy scalability and pay as per use
Proactive maintenance

MLLN
Business Subscriber
Subscriber
Premises A

Various Local Exchange

Locations
VMUX
Site-1

Hub

NMS
Subscriber
Premises M

DXC Site
VMUX
Site-2

Inter-city
Backbone
DXC

Subscriber
Premises N

BSNL Intra-city
Transmission
Network

Subscriber
Premises Z

Local
Leads

NTU

NTU Layer

VMUX

VMUX Layer

DXC Layer

5. Domestic Leased Lines Service

What is a leased line?
It is a symmetric telecommunications line connecting two locations.
It is a dedicated line (not shared) for a customer.
It is a non switched line, i.e., it is a non-exchange line.
It passes through transmission systems only.
Leased lines can be used for telephone (voice), data or Internet services.
However, dedicated voice circuits which were popular earlier are not in
vogue now. Now a days, leased lines are mainly used for data services.
Internet leased lines (ILL) is a separate service in itself.
Services on offer
1.

Speech Circuits (Hot lines or Private Wire): Between two locations in one
city/ different cities for the same applicant. The terminating equipment at
both ends is telephone without dialing facility.

2.

Data Circuits: To transmit data between computers or any other type of

electronic information devices.
Local (within city) and long distance (intercity) data circuits at low,
medium and high speeds, i.e., from 64 Kbps to nx64 Kbps to 2 Mbps to
STM-1 (155 Mbps) and beyond.
Dedicated path between two points
Private Data Network More than one local or long distance leased
circuits converging on a location such that data from one leased circuit can
be transferred automatically to another leased circuit for the same
subscriber.
Mainly used by banks, other financial institutions, corporate, government,
etc to build their own private data network interconnection various offices
and their computer systems.

Features
Full dedicated bandwidth available for exclusive use of the subscriber
Complete privacy/ secrecy of data
From low to high, full range of bandwidth available 64 Kbps, n x 64
Kbps, 2, 4, 8, 34, 45, 140, 155 (STM-1) Mbps, STM-4/16, etc
Bandwidth available on-demand in most cities no registration charges
For low speed circuit, modem (Network Termination Equipment, NTE) is
to be arranged by the customer

Market landscape
Market overview:
Key growth drivers
Data center and BPO operation boom
Disaster recovery or emergency restoration requirements
Network augmentation to support traffic growth and markets
Connectivity between regional networks
Secure Banking application network
Target market
Applicable customer segments:
Applicable to all Platinum and Gold customers
Can address the following key challenges of customers:
Mission-critical business needing customized service levels
Customers using shared networks that compromise on security
High network maintenance costs
Excessive downtime
Product / service differentiation:
Dedicated connectivity
Protected service
Virtually error free data exchange
High security and reliability
Protocol transparency
Diverse bandwidth options
End-to-end service provisioning

Present BSNL Leased Line Network Set-up

Business Subscriber
Subscriber
Premises A

Various Local Exchange

Locations
Hub Location

To
VSNL

Subscriber
Premises M
G.703 64
kbps

G.703 64
kbps

Patch
Panel

BSNL Intercity
Backbone

Subscriber
Premises N

Subscriber
Premises Z

Local
Leads
Line
Driver

Mux
Line
Driver

BSNL Intra-city
Transmission
Network

6. Internet Leased Line (ILL)

ILL is an always on Internet connection based on leased line access (i.e.

dedicated access). Leased lines provide the last mile access from the user
premises to BSNL equipment.

Required by heavy users like educational institutes, big cyber caf, small
and medium corporate house who need to constantly remain online with
Internet.

Permanent Internet connection

connectivity through dialup access.

Far superior quality as compared to dialup, thanks to digital signaling, less

noise, fewer exchanges etc.

A scalable access method - Bandwidths starting from 64 Kbps to 2 Mbps to

8 Mbps, 10/100Mbps Ethernet connectivity, 34/45/155 Mbps and beyond
can be deployed.

Since the access is "always on", it is possible to associate a pool of

permanent IP addresses with a particular leased line. Using IP addresses
provided by BSNL, it becomes possible to deploy a variety of services such
as mail, FTP, WWW, DNS, and proxy, to name the most common
requirements of organizations. In other words, leased lines enable hosting
of services of all types, and provide a platform for enterprise intranets and
extranets, apart from what we may term as "entry level" services such as
messaging, which still account for over 70 percent of all Internet access.

Leased Internet bandwidths up to 2Mbps are provided using modems on

copper pair, however, large bandwidths are provided using OFC in the last
mile.

as

compared

to

the

temporary

National Internet Backbone (NIB II)

BSNL is the largest ISP (Internet Service Provider) of India
Leased Internet service of BSNL is given from the NIB II network of
BSNL
NIB-II is a world class multi-gigabit, multi-protocol convergent IP
infrastructure that provides convergent services like Voice, Data and Video
through the same Backbone and Broadband Access Network.
NIB-II provides a diversified range of internet access services
NIB-II is capable of on-line measurement and monitoring of network
parameters such as latency, packet loss, jitter, usage and availability so as
to support SLAs with customers.

ILL service is available at almost all places in the country. There are 106
physical nodes of NIB and rest of the places have been declared as virtual
nodes for provision of the service.
Some of the core network nodes are fully mesh connected whereas all
others are dual homed so that the network is highly fault resilient and
provides interruption free service.
International Connectivity
BSNL NIB-II has multiple connectivity to USA/Europe with
major Tier-1 ISPs of USA/Europe over different submarine cable
systems.
BSNL has multiple connectivity over Trans-Pacific as well as
Trans-Atlantic route.
Total connectivity capacity: 141 STM-1s on IP / IPLC connectivity
Cable Landing Stations (CLS): BSNL has one own CLS at
Tuticorin in Tamilnadu and has cable landing arrangements at
Chennai and Mumbai through VSNL/ Reliance/ Bharti
Connectivity within country NIXI and direct peering
BSNL has peering arrangement with major ISPs of India through
multiple connectivity at NIXI (National Internet Exchange of
India) (Chennai, Noida & Mumbai).
BSNL also has direct transit/peering arrangement with major
ISPs of India like Reliance, Bharti, TCL (Earlier VSNL)

NIB-II MPLS Core Network

A1 Nodes - 5
A2+A3 Nodes - 9
A4 Nodes - 10
STM-16 LINK
STM-1 LINK

Allahabad

Si

Chandigarh

Si

Lucknow

Si

Patna

Guwahat

Jullundar
Jaipur

Si

Ranch

Noida
Ahmedabad
Si

Manglore

Indore

Kolkata

Si

Mumbai

Bhubneshwa

Si

Pune

Nagpu

Banglore

Chennai

Si

Coimbtor

Ernakulam
A1 Router

Si

Vijaywad
A2 Router
A3 Router
Si

A4 Router

Hyderabad

Si

Raipu

NIB II Generalized Node Layout for A1, A2 & A3 cities

Core
interfac

INTERNE

L 4-7
SW

Core

GigE
We
Cache

Internation
G/W

router

GigE

STM 16`

GigE

Edge Router in
B1 or B2 city

GigE

To leased
VPN

FE

FE

Edge router
FE

Broadband
RAS

RAS

NIB 1
router

IDC
Router
at 3
places

E1s To
PSTN

To leased
VPN
Additional Edge
Router in city

GigE
RAS

IXP
GW
In (A1
Cities)
To ISPs

NIB - 1
router

To leased line
Customers

E1s To
PSTN

RAS
Internet
Data centre
at 3 places

To leased
VPN

FE

ADM
Layer 2
Aggregati
S

STM -16
To
Ethernet
netwo

AD

ADM

METRO SDH RING

ADM

ADM

Typical high BW ILL deployment

STM/DWDM system

BSNL NIB Node

1000MBPS

CISCO 7613
MPLS PE Router

B
SNL SSDH
DH R
ing
BSNL
Ring
over OFC

STM/DWDM system

1000MBPS

ABC Corp.

ABC Corp.
Network

Maintenance Support
24 x 7 NOC support
Primary NOC at Bangalore and Disaster Recovery (DR) NOC at Pune
Single Window Access for Provisioning / upgrading
Localization of fault and rectification is simpler.
Fault Management
Toll Free No. 1800 425 1957
Email (helpdesk@bsnl.in) Fax on 080-2580 6666
Identification of faults at NOC Level 1.
Escalated to the Node in-charges/ Field Units.
Escalation to Level 2 and Level 3 Help Desk.
Closure of faults
Confirmation with the customer / Network Manager
Better Maintenance & Analysis of Circuit Performance.
Support from BSNL empanelled System Integrators
Case Studies
Sl.
No.

Name of
Organization

Bandwidth

Remark

1.

Indian Overseas Bank

100 Mbps

Business
Organization

2.

Citibank

100 Mbps

Business
Organization

3.

IIT Kharagpur

32 Mbps

Being Upgraded to
50 Mbps by BSNL

7. BlackBerry Services
Service description
Key features and value proposition
BlackBerry by BSNL is a wireless solution to keep mobile professional
connected with people and information while on go
Full suite of business application like Push E-mail, web browsing,
attachment viewing, organizer & PIM function (contact, calendar,
Memos), phone, SMS etc
Integration with Enterprise mail along with Internet based mails like
Yahoo, Gmail, Rediffmail etc
Availability of Enterprise applications
Service level
100% Network uptime 24*7*365
State of art GPRS/EDGE/3G Network
Only services provider of 3G Blackberry in India
Guaranteed Service level through dedicated Technical Support centre,
Walk in Engineer, BES Engineers
Product variants
BES (BlackBerry Enterprise Solution)
A complete wireless platform to extend benefits of Enterprise
messaging
Push based access to Enterprise/Corporate Email, calendar,
contacts, tasks and notes, Instant messaging, web based
applications & services and Enterprise applications
BIS (BlackBerry Internet Solution)
Provides individuals, retail customers or SMEs for quick, easy
access to information without IT support
Integration with upto 10 email accounts
Internet Browsing, Instant Messaging etc
Regulations
No regulatory constraints

Market Landscape
Market overview
Market size: 25 million BlackBerry connection worldwide, 3-4 lakh in
India
Monthly addition: 10,000 Blackberry connections
Key growth drivers:
Mobile work force
Requirement of connectivity while on go
Secure data communication
Competitive landscape
Other Competitors like Bharti Airtel, Vodafone, BPL, Idea in GSM and
Reliance Communication, Tata Communication in CDMA provides
BlackBerry services
Bharti Airtel & Vodafone have approx 1.25 lakh subscribers each.
Reliance(18,000), Tata (4000) are leading services providers
Target Market
Applicable customer segments
BES suited for top end users, mobile work force of Platinum and Gold
segment
BIS suited for top end retail customers, HNI (High Net worth Individuals),
SMEs, people on go etc
Will cater to the requirement of
Mobile office
Enterprise application on mobile
Connectivity with Enterprise Intranet
Product / Service differentiation
Only services provider with Blackberry with 3G connectivity
Highly secure and reliable communication
Choice of different data plan
Unique offering to stay in touch, Instant information, Entertainment on go
Suggested customer pitch
Widest GSM coverage across India
3G enabled Network
Fully Data enabled (GPRS/EDGE/3G) network
Seamless connectivity with MTNL

8. 3G Mobile Broadband Device (Data Card)

Service description
Key features and value proposition
3G is the next generation of mobile communication system. It enhances
the services like multimedia, high speed mobile broadband, internet access
etc
3G Data Card offers High speed internet and data service while on move
Data rate downloading 3.6 Mbps & 7.2 Mbps
Simple Plug and Play type of devices
Single band and Tri-Band operation
Service level
100% Network uptime 24*7*365
Multimode support GPRS/EDGE/GSM/UMTS
Only 3G services provider in India besides MTNL
Guaranteed Service support through dedicated service centre provided by
Data card vendors
Product variants
USB form factor (HSDPA/HSUPA)
A complete wireless platform to extend high speed data transfer
Simple USB interface with variants like HSDPA/HSUPA
HSDPA up to 7.2 Mbps and HSUPA up to 5.76 Mbps
Express/PCMCIA form factor
PC/notebook card interface for wireless mobile broadband
Plug and play with HSDPA support
HSDPA up to 7.2 Mbps
Regulations
No regulatory constraints

Market Landscape
Market overview
Market size: All the Business offices which require Mobility and laptop
users in India
Only BSNL and MTNL are having 3G enabled services
Key growth drivers:
Mobile work force
Requirement of data connectivity while on the go
Secure data communication
Competitive landscape
Currently only MTNL is providing 3G services in Delhi and Mumbai
Target Market
Applicable customer segments
Suited to all the mobile work force of Platinum, Gold and silver segment
Requirement of customers to always stay in touch via internet for business
while on the go
Will cater to the requirement of
Mobile office
General customers for wireless internet usage
Offices of enterprise units in diversely located areas
Product / service differentiation
Only services provider with 3G connectivity besides MTNL
Highly secure and reliable communication all over India
Choice of different data plan as per requirements
Unique offering to stay in touch vide wireless Broadband while on the go
Suggested customer pitch
Widest GSM coverage to the remotest part of India
3G enabled Network
Fully Data enabled (GPRS/EDGE/3G) network
Seamless connectivity with MTNL

9. Free EPABX scheme

Service description
Key features and value proposition
BSNL provides a scheme to provide bundled telecommunication services
through the provision of Voice & Data EPABX systems at customer
location connected to the telecom backbone on BSNLs nationwide
telecom network
Free deployment of EPABX systems wherein the supply, installation,
operation and maintenance of the entire system are done by BSNL
through its appointed and empanelled vendor(s)
Service for all customers including Housing complexes etc. requiring Voice
& Data EPABX facility fin the area of operations of BSNL.
DID enabled EPABX; (with Unlimited Free Calls within EPABX
extensions).
Rentals to be charged on a per extension basis
Service level
State of the art fully functional full featured Voice & Data EPABX System
connectivity at the customer premises
FCBC & Batteries for adequate Power Backup
Fully protected Main Distribution Frame
Customer Premises Equipment (CPE) i.e. in case of xDSL Connectivity
All related software such as fault management software, extension wise
billing software, subscriber management software etc.
Connectivity through PRI/EI/DID/CO Junctions
Product variants
Services under the scheme

Intra & Inter Office Voice Connectivity

Data Connectivity & Internet Access through dialup & xDSL
Value Added Services (VAS) Voice mail and optional services such as
Predictive Dialers, Automatic Call Distribution, Information Pop-Up
Screens, VoIP, Voice Mail, Inter Office Video-Conferencing etc
Market Landscape
Market overview
Market
Competitive landscape
Other Competitors like Bharti, Reliance are offering the services

Target Market
Applicable customer segments
Corporate customers/ offices of all segment
Housing Societies / Complexes/ Apartments etc
Product / service differentiation
Highly secure and reliable communication
Rentals to be charged on a per extension basis and no rentals of
whatsoever nature on the junction connectivity by BSNL.
Different plans for Voice and Data services
Suggested customer pitch
Free Space, Power, Earthing & Environment for trouble free operation and
maintenance of the system
Internal Wiring within the customer premises from MDF to the subscriber
point, Telephone Instruments and Computers. The customer can also
procure the Wiring and Telephone instruments on R&G Basis through
BSNL.
Undertaking to avail the first described Telecommunication Services from
BSNL under the scheme for a period of 5 years.
Payment of applicable rent and connectivity charges to BSNL
Regulations
No regulatory constraints

10. Wire Line Intelligent Network Services

Service description
Key features
Dedicated IN platform for wire line Network.
Services available on PAN India basis.
Both Prepaid and Postpaid Services available.
Prepaid Services-ITC, CALLNOW, FLPP and ACC
Postpaid-VPN, TFS, UAN, UPN, Televoting and PRM
Four GPIN platforms to support all IN services except Televoting.
One dedicated MCIN platform to support Televoting Service.
11 digit number beginning with 18.
Service level features
State of the art platform.
High Capacity.
No congestion.
Balance Announcement in prepaid service
Host of Call Handling Features
Origin Dependant Routing
Time Dependant Routing
Black/White and Grey List
Traffic Dispersion as per predefined criteria.
Line Hunting
Call Queuing
Detailed Bill

Free Phone Service

Key features
This service shows the new function in charging, a call to a service
subscriber will be paid by the called party.
All charges are levied on the service subscriber.
The service is free of any charge to the calling user.
11 digit number beginning with 1800.
Service is accessible from networks of Private Operators also like Airtel,
Vodafone, TATA, Idea, Shyam etc.
Host of Call Handling Features
Origin Dependant Routing
Time Dependant Routing
Black/White and Grey List
Traffic Dispersion as per predefined criteria.
Line Hunting
Call Queuing

Detailed Bill

Target Market
Enterprises or organizations with large customer base or having call
centers.
Retail products and services Industry.
Ideal for hotels and restaurants.
Companies providing after sales support as customers associate a Free
phone number with the quality of the business products or services
the whole business community in general

Universal Access Number

Key features
A call to a service subscriber will be paid by the calling party or split
between the calling and called party.
The service is an ideal business promotion tool for business communities
who want the people to call them without any hassle.
Service is accessible from networks of Private Operators also like Airtel,
Vodafone, TATA, Idea, Shyam etc.
11 digit number: 1860-XYZ-ABCD.
Host of Call Handling Features
See general description
There are two types of UAN Services to be offered to Customers.
1) Universal Access Number (UAN) - Full charge:
All the call charges shall be paid by the calling party i.e. the person who is calling
the UAN.
2) Universal Access Number (UAN) - Split charge
The call charges shall be split between the calling party and called party.
The calling party will pay only local call charges and rest of the charges shall be
paid by the called party.
Target Market
Hospitals, Educational institutes, NGO, Law firms.
Medium and small firms.

Universal Personal Number

Key features
Incoming calls can be received on any landline or BSNL mobile anywhere
in India by UPN subscriber.
Outgoing calls can be made from any BSNL landline, anywhere in India by
UPN subscriber.
Call charges shall be levied on UPN subscriber.
The UPN subscriber can go to any place in the country and register his
local BSNL telephone number as his default destination number using

service management facility. This service gives ultimate mobility to the

subscriber in BSNL landline network and he can be reached through the
same UPN number.
It is totally convenient for the user who has multiple offices in multiple
cities or localities. The subscriber can retain the UPN number even after
the office location changes. Thus this service is an ideal business
promotion tool for business communities.
With UPN number one need not write Office/residence & mobile number
on the visiting cards and mobile number can be revealed only to few
selected people.
Service subscriber will get 11 digits UPN: 1868-XYZ-ABCD.
Service subscriber will get 11 digit service management numbers for
management functions: 1808-XYZ-ABCD.
Host of Call Handling Features
See general description
Target Market
Proprietors having multiple offices in multiple cities or localities.
Small business community

Premium Rate Service

Key features
A single 11 digit number on PAN India basis to the service subscriber:
1867-XYZ-ABCD.
Call charges to be paid by calling party.
Call will be billed at premium rates.
Revenue shall be shared between Service subscriber and BSNL.
Host of Call Handling Features
See general description
Target Market
Tarot, the crystal ball, rune readings, healings, astrology etc
Gambling, Horse racing, Adult chat lines
Directory enquiries and weather forecasts
Competitions and Diplomatic services to reduce the call volume from
casual callers, a tactic also employed by tech support lines to also reduce
call length.

Premium Rate Service

Key features
Televoting is unique service used in collecting public opinion.
A user, who wishes to vote, can dial the specific voting number to register
his vote of choice.
Televoting is possible from STD barred phones also.

Televoting is a more cost-effective method of democratic deliberation as it

does not require the participants/voter to meet in person.
Televoting numbers are 13 digit number :
1861-424-ABCD-XY (unit pulse charge to calling party)
1862-424-ABCD-XY (two pulse charge to calling party)
1861-424-ABCD-XY
(no charge to calling party, service
subscriber to pay)
Host of televoting features:
For each completed call to the dialed VOT number, the chosen
vote number increases a counter related to that choice.
Validity Period/Time band for allowing voting
Partial results can be given to the service subscriber while
Televoting is in progress, if desired.
Online viewing of results possible at customer premises
Specified nth winners call routing possible to a number in studio
Service Provider (Subscriber) control of activation/ deactivation
possible
Certain telephone numbers may be put in Black List/ Grey list
Origin Dependent Handling
Revenue sharing between the service provider (Subscribers) &
network provider (BSNL).
Target Market
Media like TV and Press.
Policy making bodies, political party/activities
Quiz shows, contests, events, product choices, concepts, programmes,
song and beauty contests etc.

Virtual Private Network

Key features
What is true of all VPNs is that they provide connectivity between two or
more places using a previously established, shared network infrastructure
rather than having to deploy new, dedicated hardware specifically for this
purpose.
Combined voice VPN can be provided for fixed line telephones of
BSNL/MTNL and BSNL mobile.
Use this service by dialing short codes to have a private network using
public network resources.
Good for institutions, Government departments and businesses.
This service brings down telephone bills due to special package tariff for
calls within VPN.
Features:
Translation of multiple private numbers to one public directory
number mechanism

Multi-site Organization - Many sites belonging to one single VPN

Network where the site can be located at different physical
location in the world.
Short Group Numbers - These are public directory nos. which are
not a part of VPN Network but are given a short number which is
defined at Company level.
Date & Time Screening Date and time slices for incoming/
outgoing calls where VPN users are allowed to make/receive calls.
Exception List - The lists which contain the numbers which are
not allowed for incoming & outgoing calls.
Call Duration Control Threshold can be set for accumulated
incoming/outgoing calls.
Multiple Account Codes - This feature allows the company users
of a given VPN group to mark their calls according to business so
that subscribing companies receive a bill, which details the cost of
communication according to the company activities and the
company organization
Dual Invoicing - This is the ability to bill calls made by a given
company member either on the corporate account or on the VPN
member personal account.
Call Forwarding from one VPN number to another
Hunting List A series of numbers may be defined in hunting list
for incoming calls per VPN user.
Substitution: This feature allows mobility of VPN user in their
company by providing the VPN access from handset of any other
VPN user of that group.
Preferred External Destination (PED) - If there exists a number
which is not a part of VPN Network but is frequently called then it
can be defined as PED in the network at a particular site.
No call charges for management functions.

Target Market
All type of companies, distributors, firms, institutions, housing society etc

Account Calling Card

Key features
This service allows the user to make a phone call from any normal phone
to any destination number and have the cost of these calls charged to the
account specified by the Account calling card.
This card is deal for corporate and executives. Economical and convenient,
customer need not worry about consumption out of budget and helps
executives control their calling.
Features:
Multiple Language Choices
Four simultaneous calls possible from same Account Card calling

Local, National and International dialing possible.

National, International call restriction. Call restriction also
possible according to origin & destination
Detailed bill facility available on demand at cost.
Account balance announcement with Real Time Credit
Supervision
Minimum credit to use the service with Warning Tone when
credit reaches optimum level
Follow On Calling In case of Called Party On Hook, Called Party
No Reply & Called Party Busy the user can go and make a second
call without entering the secret code number
Provider Incoming /Outgoing Black List
Access code : 1804-XYZ
Target Market
Companies and retail subscribers

Indian Telephone Card

Key features
This convenient prepaid card gives the customer the freedom to make
local, STD, or ISD calls even from a STD or ISD barred phone.
The customer can dial the access code and 16 digit secret code from any
telephone set, nearby, to make calls without paying the call fee on site.
India Telephone cards are available at all customer service centers of
BSNL and its franchises.
ITC card purchased in one city can be used in any other city.(Some ITC
meant to be used in particular area viz. J&K will be printed with such
message and can only be used in that area).
Features:
ITC cards available in various denominations to suit a customers
need & pocket.
No free calls, all calls are chargeable
No registration charges
Multiple Language Choices
Detailed bill facility available on demand, at cost.
Account balance announcement with Real Time Credit
Supervision
Minimum credit to use the service with Warning Tone when
credit reaches optimum level
Follow On Calling In case of Called Party On Hook, Called Party
No Reply & Called Party Busy, the user can go and make a second
call without entering the secret code number
Provider Incoming /Outgoing Black List
ITC cards can be used to make calls from BSNL mobiles

Access code 1802-XYZ.

Target Market
Public, Individuals

CallNow Prepaid Cards

Key features
Cards under CallNow brand are ITC with cheaper STD/ISD charges but
costlier local call charges for BSNL to BSNL/other operators compared to
normal ITC and normal BSNL land line call charges
The customer can dial the access code and 16 digit secret codes from any
telephone set, nearby, to make calls without paying the call fee on site.
Call Now Cards are available at all customer service centers of BSNL and
its franchises.
Call Now Cards card purchased in one city can be used in any other city.
(Some cards meant to be used in particular area viz. J&K will be printed
with such message and can only be used in that area).
Features:
CallNow cards available in various denominations to suit a
customers need & pocket.
No free calls, all calls are chargeable
No registration charges
Multiple Language Choices
Detailed bill facility available on demand, at cost.
Account balance announcement with Real Time Credit
Supervision
Minimum credit to use the service with Warning Tone when
credit reaches optimum level
Follow On Calling In case of Called Party On Hook, Called Party
No Reply & Called Party Busy, the user can go and make a second
call without entering the secret code number
Provider Incoming /Outgoing Black List
ITC cards can be used to make calls from BSNL mobiles
Access code 1802-XYZ.
Target Market
Heavy STD/ISD callers like NRI

Fixed Line Prepaid

Key features
Fixed Line Prepaid service offers Conversion of fixed line telephone
number to Pre Paid (get rid of telephone bills).
There can be four types of FLPP accounts namely
PCO FLPP Account, PCO Local FLPP Account

General FLPP Prepaid Account and General FLPP Prepaid + Post

paid Account.
Features
Easy de-linking from telephone line when prepaid is not required on any
number.
No need to dial Account number/ PIN every time you make a call,
STD/ISD Facility.
On Line balance enquiry, Follow on feature on no reply, busy and called
party release to dial another number for subscribers other than PCO.
Easy recharge and no problem of bills.
Free Level 1 service like 100, 101, 102 etc. available.
Free Level 1 IN services which are free to end-customers like Free Phone
etc. are available
Menu management:
FLPP PCO Account, FLPP Local PCO Account and FLPP General
Pure Prepaid Accounts need to dial 1284# to access the menu.
FLPP General Prepaid+Post paid Accounts - In this case to access
the menu you will have to dial the remote login code 1806 345 (for
East & North zone and 1806 233 for West & South zone account
card) and follow announcement for menu management.
Target Market
PCO and individuals

Network Description
LE: Local Exchange
SSP: Service Switching Point
STP: Signaling Transfer Point
SCP: Service Control Point
IP-SRP: Intelligent Peripheral-Service
Resource Point
PSTN: Public Switched Telephone Network

11. Managed Enterprise Solutions

BSNL Managed Enterprise Solutions are designed to provide following benefits
to your Enterprise enabling you to focus on your core business activities:
24x7x365 proactive monitoring for Complete peace of mind
Guaranteed SLA
Lower Total Cost of Ownership (TCO)
Known cost for management & fixed price
Single point of contact
Single supplier instead of multiple vendors
No cost of building own management & reporting system

Product Portfolio

BSNL Managed
Network Services

BSNL Managed
Global Network
Services

BSNL Managed
SaaS
(Software as a Service)

BSNL Managed
Global
Conferencing

BSNL EasyCom

MPLS Service

Business Mail

Global Audio

BSNL BizCom
BSNL EntCom

IPLC Service

Global Webex
Global Video

BSNL MANAGED NETWORK SERVICES

BSNL MNS is Complete Peace of Mind solutions for Data and Internet connectivity to enable
customer to focus on their core business. BSNL Managed Services include leased line modems,
routers and a host of security services like managed firewalls as well as IP Sec tunnels in-built
with the product. This gives one point of contact to customer to deal with & customer need not
handle multi vendors for their different requirements.

Business Model
BSNL is offering end to end solution to end
customer. BSNL understand the challenge in
managing different vendors for different
requirement. In a normal scenario end
customer has to take care of liaison part, has
to interact with OEM who
supplies the
Networking equipments and the SI who
integrate the actual solution. With this new
model BSNL has completely eliminated multi
desk interaction for customer. With this
model customer gets a complete connectivity
solution along with the manageability and
close monitoring mechanism. Expert hand is
always there for customer for his assistance.
This model offers Hardware, Connectivity &
Management & Monitoring of the solution.

Benefits:
BSNL has launched this model to benefit end user with hassle
free network connectivity. With this model BSNL will shoulder
the Connectivity management responsibility of the end user to
facilitate him for concentrating his main business. BSNL would
be one point of contact for End user for Connectivity issues,
Equipment issues, & New configuration. BSNL will even take care
of Equipment replacement activity in case of hardware failure.
End customer would get all this with a cost which he has to pay
on monthly basis. With this OPEX model customer will get,
Connectivity

Networking Equipments

Service

SLA

Broadband

Link Monitoring

99.5%

Leased Line

Configuration

Specific

MPLS

Routers
Firewall

LL Modems

with

Basic

Management

support time

Customer Support
BSNL understand the importance of Support in any
solution. BSNL has built a different support Mechanism to
support the customer. A 24X7 Helpdesk is available to
attend customers calls, escalations & to support them
around the clock. Customer can log a request in case if he
wants to make any changes in his configuration. Same no can
be used to know more about other offerings of BSNL in this
arena.
Support lines.
Customer Helpdesk over Toll Free Phone 1800-233-3334
Customer can send their queries and escalations on
enquiriy_mns@bsnl.co.in This would be answered
immediately with detail solution. in case if any details
from customer would be required, Helpdesk will be
contacting customer directly

End Customer can

Contact on 1802333334
to know more about
offerings

NOC support
Customer will be entitled under this model to get the NOC support. Customer Network will be
monitored from BSNLs NOC with the proactive mechanism. Every Link and hardware utilization
will be monitored with threshold set which will enable NOC to take an action before any
mishap. It would eventually give the maximum uptime of any network. NOC will support
customer even on their requirement. Customer has to log a request and BSNL NOC would reply
back immediately.

Monitoring Activity
BSNL NOC uses SNMP tool to keep an eye on all the
activities across the customer Network. Every Router,
firewall is monitored with threshold set. This proactive
mechanism wherein any mishap is informed to NOC well
in advance and corrective measures are taken
proactively to avoid any outage. Eventually this would
provide maximum uptime. This mechanism monitor
following Activities
Router Interface Utilization Inbound & out bound traffic in percentage
Router Interface Utilization - inbound & out bound traffic in bytes
Firewall Usages
Threat Analysis

24x7 Support structure

A separate desk would be working on monitoring the
network. This would be manned 24X7 and every activity will
be monitored around the clock. Expert will be working in
three shifts to provide managed services to BSNLs end
customer. Customer can log a call over a mail or through
web in case he needs any assistance. Service desk can even
be contacted over a phone. In case of any abnormal event,
Customer would be contacted and would be informed. After
consultation with customer a right action will be taken e.g.
if Customers B/W utilization would be observed on higher
side then call would be made and in case customer is performing some B/W intensive activity
then that link would be kept under observation however if there is some unknown activity
would be happening a corrective action will be taken or suggestion on it.

Offerings
Connectivity Options

Broadband / Internet / MPLS VPN

Bandwidth Options

64 kbps to 155 Mbps*

Firewall Security

State full Inspection Firewall, User Defined Security Policies,

NAT/ PAT, DMZ, etc.

Remote Access VPN

5 to 50 IPSec VPN Tunnels (as per plan)

Service level Agreement

24 x 7 x 365 Monitoring and Helpdesk support

99% Uptime guarantee for connectivity and CPE
4 Hour response Time (for 8 hours a day, 6 days a
week)
Next Business Day Replacement guarantee
Security related Respond to priority requests within
30 minutes and non-priority requests within 4 hours
Firewall Policy change request within 8 hours (8 x 6
available)
Event-log storage duration 1 month (longer duration
to be charged extra)
Notification of security update and bug fixes

ISDN Back Up

Free ISDN Backup in select models, uses charges apply.

Reporting

Monthly Report on service Availability and Firewall Activity

Sales Enquiry details

Local BSNL office
1800-233-3334
enquiry_mns@bsnl.co.in

BSNL MANAGED GLOBAL NETWORK SERVICES

GLOBAL MPLS PROVIDES BSNLS CUSTOMERS WITH INSTANT

GLOBALREACH, ENABLING THEM TO USE IP-VPN SERVICES
GLOBALLY OVER IPVPN QOS NETWORK, BY INTERCONNECTING
BSNL MPLS NETWORK WITH CABLE&WIRELESS WHICH HAS
REACH TO MORE THEN 153 COUNTRIES.
GLOBAL MPLS IS A HIGH-SPEED WAN SERVICE WITH ADVANCED
CUSTOMER REPORTING VIA A WEB PORTAL. IT RUNS OVER A
SECURE, DEDICATED, MULTI-PROTOCOL LABEL SWITCHING
(MPLS) BACKBONE (CABLE&WIRELESS).
THE NETWORK CAN CARRY ANY TYPE OF TRAFFIC IN IP FORMAT.
IT OFFERS CLASS OF SERVICE (COS) MAPPING, SO THAT TIMESENSITIVE OR BUSINESS-CRITICAL PRIORITISATION CAN BE
MAINTAINED ACROSS THE NETWORK.

BREADTH OF COVERAGE

Abridged List of Countries Covered

Country
Region
Albania
Europe
Algeria
Africa
American Samoa
Asia Pacific Islands
Angola
Africa
Anguilla
Carribean
Antigua
Carribean
Argentina
Central &South Americas
Australia
Asia
Austria
Europe
Azerbaijan
Russia/CIS
Bahamas
Carribean
Bahrain
Middle East
Barbados
Carribean
Belarus
Russia/CIS
Belgium
Europe
Bermuda
Carribean
Bolivia
Central &South Americas
Bosnia
Europe
Brazil
Central &South Americas
British Virgin Islands
Carribean
Bulgaria
Europe
BVI (Tortola)
Carribean
Cayman Islands
Carribean
Chile
Central & South America
China
Asia
Colombia
Central & South America
Cook Islands /Pacific Islands
Asia/Pacific Island
Costa Rica
Central & South America
Croatia
Europe
Cyprus
Europe
Czech Republic
Europe
Denmark
Europe
Dominica
Carribean
Ecuador
Central & South America
Egypt
Middle East
Estonia
Europe
Fiji /Pacific Islands
Asia/Pacific Island
Finland
Europe

France
Georgia
Germany
Greece
Greece (Athens)
Grenada
Guadeloupe
Guatemala
Hong Kong
Hungary
India
Indonesia
Iran
Ireland
Israel (Tel Aviv)
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kirghizia (Kyrgyzstan)
Kiribati /Pacific Islands
Kiribati /Pacific Islands
Kuwait
Kuwait
Kyrgystan
Latvia
Latvia
Lebanon
Libya Africa
Lithuania
Luxembourg
Macedonia
Malaysia
Malta
Martinique
Mexico
Moldova
Montenegro
Montserrat
Morocco Africa

Europe
Russia/CIS
Europe
Europe
Europe
Carribean
Carribean
Central & South America
Asia
Europe
Asia
Asia
Middle East
United Kingdom & Ireland
Middle East
Europe
Carribean
Asia
Middle East
Russia/CIS
Russia/CIS
Asia/Pacific Island
Asia/Pacific Island
Middle East
Middle East
Russia/CIS
Europe
Russia/CIS
Middle East
Africa
Russia/CIS
Europe
Europe
Asia
Europe
Carribean
Central & South America
Europe
Europe
Carribean
Africa

Netherlands
New Caledonia
New Zealand
Niue /Pacific Islands
Norway
Oman
Pakistan
Panama
Papua New Guinea
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
Samoa /Pacific Islands
Saudi Arabia
Serbia
Serbia (Belgrado)
Serbia (Kosovo)
Singapore
Slovenia
Slovenia (Ljubliana)
Solomon Islands /Pacific Islands
South Africa Africa
Singapore
South Korea
Spain
St Kitts & Nevis
St Lucia
St. Kitts
St. Lucia
St. Vincent
St. Vincent & The Grenadines
Sweden
Switzerland
Tahiti
Taiwan
Thailand
Tonga

Europe
Asia
Asia
Asia/Pacific Island
Europe
Middle East
Middle East
Central & South America
Asia
Central & South America
Asia
Europe
Europe
Middle East
Europe
Russia/CIS
Asia/Pacific Island
Middle East
Europe
Europe
Europe
Asia
Europe
Europe
Asia/Pacific Island
Africa
Asia
Asia
Europe
Carribean
Carribean
Carribean
Carribean
Carribean
Carribean
Europe
Europe
Asia
Asia
Asia
Asia

Trinidad & Tobago

Tunisia
Turkey
Turkey (Istanbul/Ankara)
Turks & Caicos
UAE
Ukraine
United Kingdom
USA
Uzbekistan
Vanuatu
Venezuela
Vietnam

Carribean
Europe
Europe
Europe
Carribean
Middle East
Europe
United Kingdom & Ireland
North America
Russia/CIS
Asia/Pacific Island
Central & South America
Asia

FEATURES:

SIMPLE

LOWER TCO

LOWER RISK

OFFERS GLOBAL VPN CAPABILITY TO ENTERPRISE/

BANKS /PSUs.
OFFERS YOU A C&W MPLS BACKBONE COVERING ALL
MAJOR EONOMIC CENTRES WORLDWIDE.
A HIGH QUALITY NETWORK SOLUTION BACKED UP BY
MARKET LEADING SLAs
REDUCES COST AND RELIANCE ON LONG LINE OR
OTHER SOLUTIONS
MANAGEMENT BY A SINGLE PROVIDER
SIMPLICITY, LOWER TOTAL COST OF OWNERSHIP AND
LOWER RISK

Sales Enquiry details

Local BSNL office

1800-233-3334

enquiry_mns@bsnl.co.in

BSNL Managed SaaS (Software as a Service)

BSNL Software as a Service (SaaS) is a model of software deployment wherein
an application is licensed to you for use as a service on demand. On-demand
licensing and use would alleviate your burden of equipping a device with every
conceivable application. On-demand licensing enables software to become a
variable expense, rather than a fixed cost at the time of purchase. Managed
Business Mail is first product in the series.

BSNL Managed Business Mail

BSNL Managed Business Mail is the email solution designed to help
companies:

Access information, even when out of the office

Get more out of an email system so that employees can get more done
Gain the peace of mind that comes from a professionally managed service

With Microsoft Exchange as the mail server and Microsoft Outlook as your client,
your employees can do more than send and receive email they can share
calendars, folders and contacts. Outlook is available for desktop, browser, and
mobile access so youre always connected, whether youre in the office,
traveling, or working at home. And since you always connect to the same
Exchange server, your inbox stays synchronized, no matter which Outlook client
youre using.
When you choose BSNL Managed Business Mail, you can rest assured,
knowing your email system is always secure, always backed-up and always
available with our:

State-of-the-art security and privacy

High reliability and performance
Outstanding administration and support

Implementing and managing Microsoft Exchange in-house has been costprohibitive and out-of-reach for most businesses. Hosted Exchange is suitable for
even the smallest companies with only a few employees. You gain all the power
with none of the pain when you choose BSNL Managed Business Mail .

Features
1. The Power of Exchange and Outlook

The combination of Microsoft Exchange and Microsoft Outlook includes rich

functionality for sorting, prioritizing, delegating and managing e-mail that allows

you to take control of your inbox. The service helps your employees get more
done by providing:

Group calendars that streamline scheduling by exposing free or busy

times for your employees as well as your shared resources like meeting
rooms
Address books for maintaining and sharing company-wide contact
information
Public folders for organizing and sharing files
Task lists for basic project management and coordinating activities

Microsoft Outlook is available as a Windows desktop client, as well as Outlook

Web Access (OWA) for access from any computer with a web browser and
Internet connection, and Outlook Mobile Access (OMA) for web-browser enabled
mobile devices. OWA and OMA allow people who are at home or on the road to
have access to the same information as on-location employees. The user
interfaces have been designed to look and feel as similar as possible, making it
easy to switch from one to the other with no added learning curve. And
everything stays synchronized, whether you are managing your inbox from your
computer, your mobile device or any web browser.
2. Advantages of Hosting

Perhaps the most important advantage of hosting is the peace of mind that
comes with the service. With Managed Business Mail, a business-class e-mail
solution from BSNL, you gain all the messaging functionality with none of the
administrative burden.
BSNL gives you all the following for free as part of your monthly service for
Managed Business Mail

Built-in redundancy for peak performance

Server, network and infrastructure security
Timely upgrades and security patches
Onsite maintenance and support
Skilled, experienced and certified staff

Whether you lack in-house expertise or have the resources but prefer they focus
on more valuable projects, a Managed Business Mail solution provides all of the
mobility and information sharing functionality needed for business-class
messaging.
3. Security

Managed Business Mail, a business-class e-mail solution from BSNL, addresses

your core e-mail and messaging security concerns on two fronts:

1. Microsoft Exchange Server was designed with security built-in features include
secure defaults, improved ability to restrict connections and messages, automatic
logging off from Outlook Web Access, support for Secure/Multipurpose Internet Mail
Extensions (S/MIME), attachment blocking, Block Sender lists and a new Virus
Scanning API for improved antivirus protection.
2. BSNL has architected a hosting infrastructure with security as the primary design
consideration across all components, from logical to physical to people and
processes. Key features include:

User authentication and multiple levels of password authorization to

ensure that only authorized users can gain access
Daily backups stored securely offsite for data recovery
Encryption of data during network transit and storage, using standard
protocols like SSL (Secure Sockets Layer).
Network management software to facilitate preventative maintenance
Back-up generators, fire suppression and other controls to protect
against physical downtime
With BSNL Managed Business Mail, only you have the key to your information.
The security and confidentiality of your data is our top concern.
4. Mobility by BSNL

Managed Business Mail, a business-class messaging solution from BSNL,

meets todays demand for mobility, keeping you wirelessly connected and
continuously in the loop while youre on the go. Frequent travelers can read,
compose and act upon messages and attachments no matter where they are
from client site to airport to coffee shop while maintaining a mailbox that is
always synchronized.
Windows Mobile
Windows Mobile uses Exchange Server ActiveSync and Outlook Mobile Access
(OMA) to put the power of Windows software into Pocket PC or Smartphone
devices. ActiveSync is a protocol that allows applications to talk directly to the
Exchange Server in order to synchronize e-mail, calendar, and contacts. OMA
provides client access from web-browser enabled mobile devices. Together they
help you manage all of your information and communications while on the go.
5. Get More Done

Most companies share information by sending email messages back and forth.
This works reasonably well if your company has two people beyond that it can
quickly fall apart and lead to confusion and frustration!
Effective teamwork requires a shared, centralized place to store information, with
common, authenticated access for authorized users. With this foundation, your

employees can do whats expected of them, even when theyre traveling or

dispersed across multiple locations:
Locate addresses and other contact information among shared lists that
everyone can view and edit. Arrange meetings by viewing free and busy
schedules of participants, finding a time that works for all, sending invitations,
and tracking responses with details entered automatically into participant
calendars for them.
Manage projects across a workgroup with the ability to view timelines and
assignments while tracking items that are active, completed and overdue.
Grant access to administrators and support staff in order to delegate tasks.
When you discover that sharing information by email no longer works for your
company, we invite you to discover Managed Business Mail and other services
from BSNL.
6. Peace of Mind

Email has become a high demand application used companywide, requiring high
around-the-clock availability. To stay competitive in todays business
environment, you need sophisticated messaging tools with features like mobile
access and shared calendars. Yet these tools come with complex needs for
implementation, management and support.
Now you can enjoy the benefits of business class email in a pay as you go
model that allows you to scale up or down as needed, with no risk. Managed
Business Mail from BSNL frees valuable capital, IT staff and other costly
resources for more effective, strategic use within your company.
With Managed Business Mail, no specialized technology skills are required.
Administrative tasks, like adding new mailboxes, are simplified so even nontechnical staff can handle them.
Quality of service backed by guaranteed service levels will bring you peace of
mind. And you get a messaging solution that is much more rich, reliable and
robust than basic Web mail.
When you are ready to offload the administration of your messaging system,
without giving up features or control, discover Managed Business Mail from
BSNL.
7. Mobile Persona

Are you maximizing the tools available that can make you a more
productive mobile executive?
Managed Business Mail offers mobile communication benefits far beyond
sending and receiving e-mail at remote locations. Frequent travelers can read,
compose and act upon messages and attachments no matter where they are
from client site to airport to coffee shop while maintaining a single mailbox:
Stay in touch and synchronized no matter which Outlook client you use the
regular desktop version on your own PC, Outlook Web Access (OWA) from any
computer with a web browser and Internet connection, or Outlook Mobile Access
(OMA) from your web-browser enabled mobile device.
Grant other people, such as administrative assistants, access to your mailbox on
your behalf when you have to be away from the office.
Set up rules for processing messages, like auto-responses and automatic filing,
to help you prioritize and manage limited e-mail time while traveling.
And like every other aspect of your hosted service, all the technical functions are
administered for you. So if your laptop is lost or stolen during travel, you can
count on a back-up of your inbox, ready to be restored for you by your hosting
provider.
8. IT / Technical

As the person chartered with making e-mail arguably the most critical,
widely-used application in any company work continuously while meeting
user demands and keeping costs contained, you face a real dilemma. How
do you offer the tools needed to keep pace and do it with little or no staff,
budget, or time?
Consider Managed Business Mail. You can have a flexible, enterprise-class
solution to address your worker productivity and information sharing
requirements. Your end users gain all the features and functionality of Exchange,
while your technical specifications are met:

Rapid deployment

Timely server upgrades and security patches

Microsoft license management and compliance

Enterprise-class data center for optimal security and performance

Service Level guarantees

Zero up-front capital investment

Low, predictable costs

So consider Managed Business Mail and enjoy a little operational freedom,
without sacrificing the performance and functionality you require.

Sales Enquiry details

Local BSNL office

1800-233-3334
enquiry_bms@bsnl.co.in