By-

Avishek Kumar (10dr007)

Suvashis mahapatra (10dr009)
Bidisa bathacharia (10dr016)
 Vision and Mission of Gati

 Be a globally preferred provider of India-centric supply chain services and

solutions, and a leader in the Asia Pacific region.

 Delight customers with quality service by setting new trends through innovation
and technology .

 Be the most preferred organization for all stakeholders.

 Be a responsible corporate citizen with unwavering commitment to

environmental protection and conservation

 They are based on a desire to achieve sustainable heights in business and

encompass a set of customer sensitive corporate values on attitude, behavior,
action and delivery.
GATI’s commitment is to be a
type of business which is
different from others and to
play a distinctive role in the
marketplace.
 A pioneer and a leader in Express Distribution & Supply Chain
Solutions, Gati has reinvented itself once again!
 Youthful, trendy and market driven, Gati is ready to take up new
challenges.
 Gati’s first of its kind offers and services have created benchmarks in
the industry.
 The new mechantronic Express Distribution Centres have
revolutionised logistics and distribution systems across the country.
 Gati’s Domino Discipline has revolutionised the way Gati works and
has aligned everyone in Gati towards one goal:
Customer Delight.
 Gati is characterized by its:
 Speed
 Reliability
 Discipline
 The key issues include….

 Customer Satisfaction.
 Ability to give right service at right time.
 Product /service Presentation.
 Traffic Building.
 Layout of the services.
 Keeping Pace With Technology.
 GATI is divided into 5 Zones
 EAST  KOLKATTA
 WEST  MUMBAI
 NORTH  DELHI
 SOUTH  SECUNDERABAD
 CENTER  INDORE
 Attract and retain high-calibre talent
 Achieve RS 1100/- crore by 2011
 Trigger for global premiumness in service, profit &
growth by adopting world-class business particles.
 Be a responsible corporate citizen
 Be among the top 100 companies in INDIA & the best
admired company in the service industry.
 First logistics company in India to be awarded
ISO 9001 certification
 In 2003 Gati was voted The Best Logistics
Company
 Awarded the 'Best Logistics Partner' by HCL
Infosystems for 2005 -2006
 For the second time in a row, Gati was recognised
as a Consumer Superbrand in the Logistics
category of 2006 - 2007.
 2750 Trained Professionals

 1200 Gati Associates

 500 Vendors

 1200 Trained Handlers

 1500 Trained Drivers
OUR PORTFOLIO OF SERVICES

TO SERVE YOU BETTER

• Gati Surface Express
• Gati Air Express
• AI Gati Courier
• Gati Art Express
• Gati RedSun– Integrated Solutions
• Gati Kausar
• Gati Transport Solutions
• Gati Europe Express
• Gati Global Express
• Gati International – the global arm
• Gati Ships – the shipping division
 Today, Gati has become the face of Retail
Express Cargo.
 Providing quality service and value for money.
 Over the years Gati has gained expertise in
handling various industry verticals-
healthcare/clothing/white goods/
electronics/engineering/IT/Telecom/high-value/
cargo, etc.
 Gati has more than 2,000 vehicles at its disposal
which cover 3,20,000 kms. per day.
 Gati Priority is the result of an exclusive tie-up with Indian Airlines, the largest airline network in India.
 strategic alliance with Indian Airlines
 24-72 hour Service
 Flexible Pickup & Delivery Options
 Containers & Platform for Safety & Security
 Same day service to select destinations.
 Multimode network - Air & Surface
 Gati has now extended its horizons in the Asia-
Pacific & SAARC countries. Gati has opened
offices in Singapore, Hong Kong, China, Sri
Lanka, Nepal and Myanmar to strategically focus
on India-centric business
 Strategic tip-up with Global player.
 Coverage of more then 200 countries.
 More then 500 pick-up point in India.
 Custom Clearance Services.
 Gati Coast to Coast (CTC) is Gati's shipping division. Set up
way back in 1986, the CTC vision was to become the
preferred service provider for all sea bound cargo in the Bay
of Bengal, Andaman Islands and Malacca Straits.
 In the two decades of its existence, Gati CTC has followed
this vision with diligence and determination and has
emerged as a complete solutions provider for the Indian seas.
 4 vessels providing liner service between Chennai- Andaman
islands - Chennai & Chennai- Yangon- Chennai.
Gati Desk to Desk Cargo
 An affordable surface product especially
designed for your non-commercial packages.
Flat rate of Rs. 200 per package (up to 5 kgs)
ideal for samples, gifts, study materials & printed
material
Gati warehousing — logistics solutions made to
order
 Logistics and supply chain management are an integral
part of our businesses. A sharp and steady focus on these
key functions has helped Gati gain a competitive edge
over the rest of the market. In recent times Indian
industry has begun to acknowledge the strategic
importance of logistics and warehousing functions to
their businesses. And Gati's expertise and experience in
this area is being harnessed by many companies.
 Gati offers its services as a 3PL or a third party logistics
provider.
Maximum space, minimum investment

 Gati's warehousing facilities consist of completely modern storage

systems and material handling equipment. Thus, Gati is able to offer
customers very high levels of operational efficiency.
 With branches in all metros and mini metros, Gati has more than
200 storage locations across India.
 With over 600,000 sq. ft. of warehousing space spread all over the
country and serving multiple clients, Gati is able to offer many
more customer friendly solutions:
Flexible hiring options
Engineering solutions to design and build
w
warehouses as per requirements
 FOD (Freight-on-delivery)
 COD (Cash-on-delivery)
 DOD (Draft / Cheque-on-delivery)
 Inbound Rate Agreement: Ensures hassle-free,
convenient supplies from your vendors.
 Holiday & Sunday Pick-up/Delivery
 Octroi Clearing Facility: Octroi (A tax on various
goods brought into a town) clearance on behalf of
customers
 Tamper-proof packing: Special bags for safe handling of
high value cargo
 Pharma & Pharma Samples
 Electronics & Electronic Components
 Automotives, Auto Spares
 Engg Products, Machinery, Spares
 Other in Mfg (Heavy Engg)
 Computer, Computer Peripherals
 Electrical Appliances, Products, Components
 Apparel Industry
 Fast Moving Consumer Products (FMCG)
 C & F, Courier and Cargo
 Printing & stationary
List of major customers of Gati
 Online line tracking on www.gati.com

e-POD-Scanned copy of Proof Of Delivery through e-mail

e-mail Updates - Tracking your consignment is just a click away

Toll Free Number A 24 x 7 service

SMS Updates Messages on your mobile

 Terrestrial Links / RF connecting 120+ sites
 Other locations have Dial-up / Broad band /
Cable .
 Widest IP Phone connectivity from Jammu to
Trivandrum
 Implemented Wide Area Network (WAN) 3 yrs
ago
 VTS – Vehicle Tracking System
 Warehouse Management System (WMS)
 Human Resource Information System (HRIS)

 Shipping System

 IT Help Desk System

 IT Inventory Management System

 Gatishipper – Zipp data upload and Docket

printing tool
(All are in-house developed and are web based)
 HR Department
 Marketing Department
 Finance Department
 Logistic department
 Service department
 IT Department
 Legal department
 Operation Department
  Vendor Management
 Identify & partner with competent vendors to
extend the best service experience for our
customers.
 Responsible & integrated vendor management
system.
 Continuously monitor the performance of the
vendors
 Call centre is divided in to 2 types
 Front Hand: - Queries of the customers
 Back Hand: - Answers of this quarries
 There are 9 call centers of Gati all over India. Zonewise,
we have call centers @
 EAST: ~ Calcutta
 CENTRAL: ~ Nagpur
 NORTH: ~ Delhi
 SOUTH: ~ Chennai, Bangalore & Hyderabad
 WEST: ~ Mumbai, Ahmedabad & Pune
.
 They are the first to offer a money-back
guarantee on their express cargo services.
Keeping customer satisfaction in mind, they
launched the cash-on-delivery scheme and are
also the first to announce a toll-free number to
look into complaints and requests.
 Plan to do more Road shows.
 Plan to participate and organized events in fairs and
exhibitions.to create awareness.
 Sponsorship in various events (including cultural,
corporate)
 Brand promotion through Direct Marketing tools.
 Product presentations in front target customers
(common people).
 GATI can be classified based on their general
pricing strategy.  GATI approach is to use price as a
competitive advantage .
 Set up of Gati Nagar in Bhuj District in the year
2001(for Gujarat Earthquake victims)
 Gati Government School in Hyderabad started in
the year 2003
 30 lakhs donation by Gati Family to Tsumani
victim
 Create awareness of the company and company’s products
and services among the common people by undertaking
promotional activities.
 Conduct customers meet every year
 Show to customers companies new technologies, new
products, new procedures for delivering materials &
launching of new promotional materials like broachers,
banners & pamphlets etc.
 In this meeting try to solve their doubts & problems
 Find new prospects in retail industry, service industry, food
processing industry, etc.
 GATI must develop Relationship Retailing for development
of Retail Business
Which will help the company…
 To establish and maintain long-term bonds with

customers, rather than act as if each sales transaction

is a completely new encounter.
 Company must concentrate on the total retail experience

and which will helps in generating more business.

 Stay in touch with customers.

 Promotional Focus.

(Advertising Direct Mail –Personal Selling ,Direct marketing)