HPWS in Pakistan
HPWS in Pakistan
HPWS in Pakistan
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Abstract High performance work practices system is of key importance not only in strategic human resource literature but also for the organizations that are striving for excellence in todays competitive markets. This research study highlights the contribution of high performance work practices to further the level of motivation through developing high performance work practices system in the banking sector. These systems provide a source of competitive advantage if they are inimitable because of their historic time paths and rareness. The study is based on middle and senior level managers of the banking sector. Questionnaires were used to collect responses; 3000 questionnaires were sent to the bank managers in all three banking regions of the country through Pakistan postal services and personal visits where regions were reachable. Out of 3000 questionnaires 1704 responses were received making a response rate of more than 56.8%. Multiple regression analysis was used to study the impact of high performance work practices system on motivation which provides competitive advantage. Results clearly indicate that these practices turned out to be positively and significantly related with employees motivation. Key words: High performance work practices system, Motivation. Introduction Most of the research focused on employees motivation reflects that it is a result of the impact of different HR practices used as a system. Such a system is known as high performance work practices system (HPWPS). This system of HR management practices is focused to motivate employees by adopting best HR practices such as employment security, job design, training and skill development (Delery and Doty, 1996), selectivity in recruiting, comparatively high wages (Snell and Dean, 1992), incentive pay based on performance appraisal (Wright et al, 2003), employee ownership (Huselid, 1995; Huselid and Becker, 1995), information sharing (Martn-Tapi et al, 2009; Guthrie et al, 2009), participation and empowerment (Delery and Doty, 1996; Godard, 2001), self-managed teams (Evans and Davis, 2005; Guthrie et al, 2009), reduced status distinctions and barriers (Murphy, 2006;
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Ms HRM (MAJU), MA Economics (PU) Assistant Professor Faculty of Management Sciences, Mohammad Ali Jinnah University, Islamabad
Chartered MCIPD, PhD in Management (UK), MBA (UK), BSc Engg.(Pak) Associate Professor FAST School of Business, National University of Computer and Emerging Sciences
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Macky and Boxell, 2007), and measurement of the HR practices through regular employee surveys (Huselid and Becker, 2000; Guthrie et al, 2009; Martin et al, 2009).
There is consensus that bundling of HR practices develops the work system known as HPWPS which helps the organization to develop required competencies (Dyer, 1993; Levine, 1995; Pfeffer, 1994) that keeps employees motivated. These systems are however, developed to further the level of employees skills and motivation so that employees become a source of sustainable competitive advantage (Levine 1995; Pfeffer 1998). The focus of the current study is to find out the relationship between the above mentioned HRM practices constituting HPWPS and motivation. This study uses the universalistic perspective, as several studies have indicated that this approach can be particularly accurate for understanding the relationship between HR practices and outcome (Guest, 2001). Our arguments are drawn from the work of Delery and Doty (1996) to justify our choice for the universalistic perspective. Delery and Doty (1996) gave an extensive overview of three alternative modes of theorizing the HRM practices and performance link. They concur with the universalistic approach which states that a fixed set of best practices can create surplus value in various business contexts. Irrespective of strategy, the introduction of these practices has an additional effect on performance. The same perspective is supported by Huselid (1995) and Pfeffer (1994) in their work and shared by this research. However, human resource practices are not effective independently; they always operate in an interrelated complex system. In the literature of strategic human resource management (SHRM) such a system of interrelated HRM practices is known as high performance work practices (HPWP) system (Becker and Huselid, 1998). Unfortunately, only limited theory specifies exactly how the HRM practices should be bundled together. The arguments above are based on resource-based theory, supporting the statement that HR practices affect performance (Guest, 1997; Paauwe, 1998; Pauuwe and Boselie, 2003; Youndt et al., 1996). The researcher uses these to empirically test the impacts of thirteen HR practices on motivation as perceived by the respondents (middle and senior level managers). It is argued that these practices are positively and significantly related to outcomes such as motivation. Therefore we have hypnotized Ho: High performance work practices system positively and significantly affects employees motivation. -----------------------------------Insert Figure 1 about here -----------------------------------Population, Sample and Data Collection The current research probes through the use of questionnaires to understand perceptions of the managers of senior and middle levels in the Pakistan banking industry. This inquiry involves all Karachi Stock Exchange (KSE) listed banks. This study departs from other human resource literature as the level of analysis is of sector-level impact of SHRM, and the perspective is strategic rather than functional.
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The population for this study is the managers at senior and middle level in KSE listed commercial banks. Currently there are 25 listed commercial banks. Collectively, those banks have more than 9,570 branches all over the country. It was not possible to collect data of all senior and middle level managers because the exact number of managers in each bank branch is unknown. The number of managers in each branch depends upon the volume of the deposit that branch have. We selected all 25 KSE listed banks in the three key regions i.e. south, central and north. The study is based on middle and senior level managers of the banking sector. Questionnaires were used to collect responses; 3000 questionnaires were sent to the bank managers in all three banking regions of the country through Pakistan postal services and personal visits where regions were reachable. Out of 3000 questionnaires 1704 responses were received making a response rate of more than 56.8%. Instruments The following instruments were used to measure the independent and dependent variables of the study. High performance work practices system (Huselid, 1995; Huselid & Becker, 1995; Delery & Doty, 1996; Becker & Huselid, 2000; Hartog & Verburg, 2004; Snell and Dean, 1992; US Department of Labor, 1993). (71 items) Motivation (Katou & Budhwar, 2006) (03 items) For HPWS, 13 practices were included and respondents were asked to identify the extent to which these selected high performance work practices were implemented in their organization. All of the questions were measured on a 7-point likert scale, selected for low to high. High Performance Work Practices Table 1 presents all 13 high performance work practices along with their sources, number of items and Cronbach alphas. Employment Security measures the extent to which employees feel secure. Selectivity in Recruiting measures the extensiveness of a firm's selection process. High Wages measures the compatibility of wages offered by the organization; Incentive Pay Based on Performance Appraisal measures the extent to which pay is related to performance; Employee Ownership measures the extent to which stock options are offered; Information Sharing measures the extent to which information is shared with the employees; Participation measures the extent to which employees are encouraged to participation in decision making; Empowerment measures the extent to which employees are empowered. Self-Managed Teams measures the extent to which organization relays on such teams; Training and Skill Development measures the extent to which such opportunities are offered; Reduced Status Distinctions and Barriers measure the intensity of such barriers; Job Design measures the clarity of job description and involvement of managers to design jobs; and, Measurement of the HR Practices measures the extent to which organization conducts employee satisfaction surveys.
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Motivation was a 3-item scale with the Cronbach alpha value of .714; these items have been used by Katou & Budhwar, (2006; p1231) measuring the extent to which managers are motivated and ready to help the organization.
RESULTS Table 2 explains descriptive statistics. All of the variables appear to be significantly associated with each other. The strength of correlation is not that high which can result in multicolinearity as reflected in table. --------------------------------Insert Table 2 about here --------------------------------Table 3 present the key results of the study. In these tables high performance work practices are regressed on motivation. 13 high performance work practices are entered with motivation, as dependent variable. With motivation as dependent variable in Table 3, out of 13 practices 10 practices were emerged to constitute high performance work practices system. These practices increase the motivation to such a level where it becomes a source of competitive advantage. -------------------------------Insert Table 3 about here -------------------------------Regarding Hypothesis, it appears in Table 3 that the high performance work practices system that effects the employees motivation consists of 10 practices that significantly emerged out of 13 practices. They are high wages, incentive pay based on performance appraisal, employee ownership, information sharing, participation, training and skill development, job design, reduced status distinctions and barriers, self managed teams and measurement of HR practices. The three practices employment security, selectivity in recruitment and empowerment turned out to be insignificant. DISCUSSION Strategic human resource management researchers such as Wright & McMahan (1992), Pfeffer (1994), Lado & Wison (1995), Huselid (1995), Jackson & Schuler (1995), Becker & Gerhart (1996), Delany & Huselid (1996), Boxall (1996), Hartog & Verburg (2004) and many others have tried to measure the effects of single or multiple human resource management practices on firm performance to support the relationship between HRM practices, sustainable competitive advantage (SCA) and firm performance. As a result we have seen the incremental development in the methods used to manage human resources that can have a substantial impact on organizational outcomes. This research focuses on the development of HPWPS model for middle and senior level managers in the banking industry of Pakistan. The model serves as a medium to integrate
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findings about the dimensions of HRM work practices and motivation. The outcome dimensions of employees motivation can be utilized to determine the effectiveness of HPWPS which are pertinent dimensions for the banking industry. Based on prior empirical work this study started with 13 HRM work practice dimensions and dependent variables i.e. motivation. Figure 1 put forth a conceptual model to clarify the relationships between the above mentioned practices and motivation. Our argument was that to affect motivation the practices must emerge significantly to constitute high performance work practices system. As per results, the HPWPS effecting motivation consisted of 10 components or practices They are high wages, incentive pay based on performance appraisal, employee ownership, information sharing, participation, training and skill development, job design, reduced status distinctions and barriers, self managed teams and measurement of HR practices. The three practices employment security, selectivity in recruitment and empowerment turned out to be insignificant. According to resources base view any firm can have competitive advantage and can sustain it, if the process of value creation is rare and complex for competitors to imitate (e.g. Barney, 1991, 1995; Grant, 1991; Peteraf, 1993; Teece et al., 1997). Organizations capacities to deploy practices, creating combinations which are firm specific are developed over time (Amit and Schoemaker, 1993). If high performance work practices are carefully developed, implemented in way that competitors are unable to imitate, then it results in competitive advantage (Peteraf, 1993). Therefore a properly developed high performance work system can be an important source of sustained competitive advantage (Lado and Wilson, 1994; Pfeffer, 1994; Wright et al., 1994) because such system is considered as an invisible asset (Itami, 1987). Even if a competitor is capable of understanding the complexity of high performance work practices system, it cannot be immediately imitated (Sa-Prez and Garca-Falcn, 2009) because of complex dynamics of employees motivation. The results reflect that the commercial banks in Pakistan enjoy competitive advantage regarding highly motivated employees on the bases of 10 high performance work practices Contribution of the Study and Limitations Since last two decades SHRM used RBV to establish competitive advantage. Most of the renowned researchers have highlighted and explored the linkage between RBV and SHRM to gain competitive advantage (Lado & Wilson, 1994; Boxall, 1996; Kamoche, 1996; Ferris et. al., 1999; Wright, Dunford & Snell, 2001) and advocated the rational of using human resource practices to produce competitive advantage (Ferris et. al., 1999). The main purpose of this study was the identification of the components of a successful HPWP system for commercial banks and incorporation of RBV dimensions to develop competitive advantage. Therefore, the present study contributes to the body of knowledge by defining what the HPWP system is for commercial banks in a developing country like Pakistan. More specifically, it determines the human resource practices that comprise a HPWP system construct for middle and senior level managers. Our study has a number of limitations. First, motivation is a complex behavior that required deeper treatment. Secondly this study could not establish causality because this study was based on cross-sectional set of data and to establish causality longitudinal set of data was required which was not possible to collect under the circumstances.
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The basic objective of this study had been served. The results have clearly indicated that the survival of Pakistans banking industry depends upon its human resource management practices as reflected through the perceptions of the middle and senior level managers. The purpose of this study was to explore the probability of competitive advantage through RBV in the cut throat competition of Pakistani banking sector. The objective was to prove that adaptation of high performance work practices can lead to higher level of motivation. In conclusion only those banks would excel in the market regarding performance which will develop high performance work practices system in the due course of time that motivates their employees. The banks who intend to gain competitive advantage through highly motivated employees must focus on the mentioned practices. Such high performance work practices system provides the base for competitive advantage because it is difficult to imitate.
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Amit R. Shoemaker P.J.H. (1993). Strategic assets and organizational rent. Strategic Management Journal. 14(1): 33-46. Barney J.B. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management. 17(1): 99-120. Barney J. B. (1995). Looking inside for a competitive advantage. Academy of Management. Executive. 9(4): 49-61. Becker G. Gerhart B. (1996). The impact of human resource management on organizational performance: progress and prospects.Academy of Management Journal. 39(4): 779 801. Becker B. E. Huselid M. A. (1998). High performance work systems and firm performance: A synthesis of research and managerial implications, Research in Personnel and Human Resources Journal. 16(1): 53-101. Boxall P. (1996). The strategic debate and the resource based view of the firm, Human Resource Management Review. 6 (3): 59-75. Delery J.E. Doty D.H. (1996). Modes of theorizing in strategic human resource management: tests of universalistic, contingency and Configurational performance predictions. Academy of Management Journal. 39(4): 802-835 Delaney J. T. Huselid M. A. (1996). The Impact of Human Resource Management Practices on Perceptions of Organizational Performance. The Academy of Management Journal. 39(4): 949-969 Dyer, L. (1993), Human Resources as a source of competitive advantage, Kingston, Ont: Queens University, Industrial Relations Centre Press. Evans and Davis (2005). High-Performance Work Systems and Organizational Performance: The Mediating Role of Internal Social Structure. Journal of Management. 31(5): 758-775. Ferris, G. R., Hochwarter, W. A., Buckley, M. R., Harrell-Cook, G. & Frink, D. D. (1999). Human Resources Management: Some New Directions. Journal of Management. 25(3): 385-415. Godard, J. (2001). Beyond the High Performance Paradigm? An Analysis of Managerial Perceptions of Reform Program Effectiveness, British Journal of Industrial Relations, 38: 2552. Grant R.M. (1991). The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation. California Management Review. 33(3): 11435
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Guthrie J.P., Flood P. C., Liuc W., MacCurtain S. (2009). High performance work systems in Ireland: human resource and organizational outcomes. The International Journal of Human Resource Management. 20(1): 112125 Guest D. E. (1997). Human resource management and performance: A review and research agenda. The International Journal of Human Resource Management. 8: 263-276. Hartog, D & Verburg, R (2004). High performance work systems, organizational culture and firm effectiveness. Human Resource Management Journal. 14(1): 55-78 Huselid, M.A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal. 38: 635-672. Huselid M. Becker B. E. (1995). The strategic impact of high performance work systems, working paper, school of management and labor relations. Rutgers University. Huselid M. Becker B. E. (2000). "Comment on Measurement Error in Research on Human Resources and Firm Performance: How Much Error Is There and How Does it Influence Effect Size Estimates? by Gerhart, Wright, McMahan and Snell.", Personnel Psychology. 53(4): 835-854. Itami, H. (1987). Mobilizing invisible assets. Cambridge, MA: Harvard University Press. Jackson, S. E. & Schuler, R. S. (1995). Understanding Human Resource Management In The Context Of Organizations And Their Environments. Annual Review of Psychology. 46: 237-265. Kamoche K. (1996). Strategic human resource management within a resource-capability view of the firm. Journal of Management Studies. 33(2): 213-233 Katou A. A. Budhwar P. S. (2006). Human resource management systems and organizational performance: a test of a mediating model in the Greek manufacturing context. International Journal of Human Resource Management. 17(7): 12231253 Lado A. A. Wilson M. C. (1994). Human Resource Systems and Sustained Competitive Advantage: A Competency-Based Perspective. the Academy of Management Review. 19(4): 699-727 Levine D. I. (1995). Reinventing the work place, how business and employee can both win. Washington DC, Brooking institute. MacDuffie J.P (1995). Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry. Industrial and Labor Relations Review. 48: 197-221 Macky K. Boxall P. (2007). The relationship between 'high-performance work practices' and employee attitudes: an investigation of additive and interaction effects. International Journal of Human Resource Management. 18(4): 537567
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Martn-Tapia J., Aragon-Correa., Guthrie J.P. (2009). High performance work systems and export performance. The International Journal of Human Resource Management. 20(3): 633 -653 Murphy K. S. (2006). An Exploratory Study of High Performance Work Practices for Unit Level Managers, In the Casual Segment of the Us Restaurant Industry. Dissertation submitted to the Faculty of the Virginia Polytechnic Institute and State University, April 24 , 2006 Blacksburg, Virginia Paauwe J. (1998). HRM and Performance: The Linkage between Resources and Institutional Context. Rotterdam: Erasmus University. Paauwe J. Boselie P. (2003). Challenging Strategic HRM and the Relevance of the Institutional Setting. Human Resource Management Journal. 13(3): 5670. Peteraf, M.A. (1993). The Cornerstones of Competitive Advantage: A Resource-Based View. Strategic Management Journal. 14(3): 179191 Pfeffer, J., (1994). Competitive Advantage through People: Unleashing the Power of the Work Force. Boston: Harvard Business School Press. Pfeffer, J. (1998). Seven practices of successful organizations. California Management Review. 40(2): 96124. Sa-Prez P. D. and Garca-Falc,J. M. (2002) A resource-based view of human resource management and organizational capabilities development Int. J. of Human Resource Management 13:1 February 2002 123140 Scott A. Snell James W. Dean Jr. (1992). Integrated Manufacturing and Human Resource Management: A Human Capital Perspective. The Academy of Management Journal. 35(3): 467-504 Teece, D. J., Pisano, G., & Shuen, A. 1997. Dynamic capabilities and strategic management. Strategic Management Journal, 18: 509-533. U.S. Department of Labor. (1993). High performance work practices and firm performance. Washington, DC: Office of the American Workplace. Wright, P. M., Dunford, B. B. & Snell, S. A. (2001), Human Resources and the Resource Based View of the Firm. Journal of Management. 27 (6): 701-721 Wright, P.M., & McMahan, G.C. (1992), Theoretical perspectives for strategic human resource management, Journal of Management. 18: 295-320. Wright, P.M., McMahan, C.G., and McWilliams, A. (1994), Human Resources and Sustained Competitive Advantage: A Resource-based View Perspective. International Journal of Human Resource Management. 5(2): 201326.
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Wright, P. M. Gardner, T. M. Moynihan, L. M. (2003), The impact of HR practices on the performance of business units, Human Resource Management Journal. 13 (3): 21-36 Youndt Mark A. Scott A. Snell James W. Jr. Dean David P.Lepak (1996). Human resource management: manufacturing strategy and firm performance. Academy of Management Journal. 39(4): 836-866.
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Motivation
o Behavioral contribution in companys performance o Positive contribution in companys performance o Highly motivated employee groups
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APPENDIX B
HPWP Employment Security (ES) Selectivity in Recruitment (SIR) High Wages (HW) Incentive Pay Based on Performance Employee Ownership (EO) Information Sharing (IS) Participation (PARTCP) Empowerment (EMPWR) Self Managed Teams (SMT) Training and Skill Development (TSD) Reduced Status Distinctions and Barriers (RSDB) Job Design (JD) Measurement of HR Practices
Source Delery and Doty (1996; p834) Snell and Dean (1992; p502) Snell and Dean (1992; p502). Wright et al, (2003; p29). Huselid (1995; p646) Martn-Tapi (2009; p651), Guthrie et al, (2009; p117) Delery and Doty (1996; p834). Godard (2001; p27). Evans and Davis (2005; 760), Guthrie et al, (2009; p117) Delery and Doty, (1996; p834) Murphy (2006, p147), Macky and Boxell, (2007; p547) Delery and Doty, (1996; p834) Becker and Huselid (2000; p845); Guthrie et al (2009; p117) and Martin et al, (2009; p651)
Items 4 4 4 3 2 5 4 3 3 4 4 4 4
Cronbach .715 .704 .620 .595 .601 .757 .719 .706 .727 .706 .550 .716 .790
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APPENDIX C
Mean 4.56
1 1
10
11
12
13
14
4.41
1.22
.135**
4.30
1.19
.149**
.291**
4.54
1.28
.083**
.329**
.192**
4.05
1.46
.155**
.078**
.166**
.058*
4.47
1.19
.141**
.354**
.281**
.439**
.088**
Participation
4.56
1.22
.194**
.275**
.347**
.253**
.204**
.345**
Empowerment
4.49
1.28
.200**
.316**
.246**
.252**
.116**
.304**
.375**
Self Managed Teams Training and Skill Development Reduced Status Distinctions and Barriers Job Design Measurement of HR Practices Motivation
4.70
1.21
.215**
.320**
.290**
.286**
.101**
.288**
.451**
.298**
10
4.43
1.19
.158**
.287**
.364**
.310**
.206**
.359**
.388**
.255**
.247**
11
5.44
0.85
.132**
.146**
.102**
.174**
-.007
.112**
.188**
.156**
.231**
.123**
12
4.70
1.31
.090**
.231**
.263**
.267**
.089**
.442**
.284**
.178**
.300**
.357**
.139**
13 14
4.29 4.71
1.30 1.21
.136** .112**
.273** .244**
.318** .318**
.223** .315**
.207** .051*
.243** .464**
.324** .333**
.245** .229**
.291** .365**
.380** .347**
.092** .098**
.291** .480**
1 .325** 1
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APPENDIX D
Variables Intercept Employment Security (ES) Selectivity in Recruitment (SIR) High Wages (HW) Incentive Pay Based on Performance Appraisal (IPBPA) Employee Ownership (EO) Information Sharing (IS) Participation (PARTCP) Empowerment (EMPWR) Self Managed Teams (SMT) Training and Skill Development (TSD) Reduced Status Distinctions and Barriers (RSDB) Job Design (JD) Measurement of HR Practices (MHRP) R2 Adjusted R2 Model F * p< .05 ** p<.01 *** p<.001
Motivation 1.150*** -.005 -.017 0.085*** 0.076*** -0.068*** 0.236*** 0.051* .023 0.118*** 0.05* -0.053*** 0.259*** 0.069** .368 .363 75.549***
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