Owner's Manual: Dell™ Inspiron™ 1000

Dell Inspiron 1000
Owners Manual
Model PP08S
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Dell Inspiron Help file. To access the help file, see page 9. If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable.
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Information in this document is subject to change without notice. 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, Axim, and DellNet are trademarks of Dell Inc.; Intel and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP08S
December 2004
P/N Y6960 Rev. A01
Contents
Finding Information
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About Your Computer

Front View .
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Left Side View . Right Side View Back View
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Bottom View .
Setting Up Your Computer

Connecting to the Internet
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21 21 22 22 22 23 23 24 24
Setting Up Your Internet Connection Setting Up a Printer
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Printer Cable . . . . . . Connecting a USB Printer Power Protection Devices
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Surge Protectors . . . . . . . Line Conditioners . . . . . . . Uninterruptible Power Supplies
Using a Battery
Battery Performance .
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25 26 26 26 26 28 Contents 3
Checking the Battery Charge . Low-Battery Warning Charging the Battery .
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Recalibrating a Battery Removing a Battery
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Installing a Battery Storing a Battery .
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28 28
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Using CDs, DVDs, and Other Multimedia

Using CDs and DVDs . Copying CDs .
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29 29 29 30 30
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How to Copy a CD . . . . . . . . Using Blank CD-Rs and CD-RWs . Helpful Tips . . . . . . . . . . .
Using the Keyboard and Touch Pad

Numeric Keypad . Key Combinations
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31 32 32 32 32 32 33 33
System Functions . . . . . . . . . . . . . Display Functions . . . . . . . . . . . . . Speaker Functions . . . . . . . . . . . . Microsoft Windows Logo Key Functions . Touch Pad .
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Customizing the Touch Pad
Using PC Cards
PC Card Types
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35 35 35 36
Extended PC Cards . Installing a PC Card Removing a PC Card
Setting Up a Network
Connecting to a Network Adapter Network Setup Wizard .
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37 38
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Contents
Removing the Hard Drive

Before You Begin
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Turning Off Your Computer . . . . . . Before Working Inside Your Computer Hard Drive .
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Solving Problems
Dell Diagnostics .
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43 43 45 45 46 46 46 46 48 49 49 50 50 50 50 51 51 51 51 51 52 52 53 53 53
When to Use the Dell Diagnostics Drive Problems
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CD and DVD drive problems . . . . . . . . . . . . If you there is no audio . . . . . . . . . . . . . . If you hear an unfamiliar scraping or grinding sound Hard drive problems . . . . . . . . . . . . . . . . E-Mail, Modem, and Internet Problems Error Messages
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Keyboard Problems
External Keyboard Problems . Unexpected Characters . . . Lockups and Software Problems
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The computer does not start up . . . . . . . . . . . . . . . . . . The computer stops responding . . . . . . . . . . . . . . . . . . Slow computer performance or problems connecting to the Internet. A program stops responding . . . . . . . . . . . . . . . . . . . . A program crashes repeatedly . . . . . . . . . . . . . . . . . . . A program is designed for an earlier Windows operating system. . . A solid blue screen appears . . . . . . . . . . . . . . . . . . . . Other software problems . . . . . . . . . . . . . . . . . . . . . Memory Problems
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Network Problems . PC Card Problems Power Problems .
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Contents
Printer Problems .
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55 55 56 56 56 57 58 58 58 59 60 60 60 60 61 62 62 62 64
Scanner Problems .
Sound and Speaker Problems
No sound from integrated speakers No sound from external speakers . No sound from headphones . . . . Touch Pad or Mouse Problems Video and Display Problems
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If the display is blank . . . . . . . . If the display is difficult to read. . . . If only part of the display is readable . Drivers
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What Is a Driver? . . . . . . . Identifying Drivers. . . . . . . Reinstalling Drivers and Utilities
Resolving Software and Hardware Incompatibilities Restoring Your Operating System .
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Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec . . . . .
10 Appendix
Specifications .
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67 72 72 73 73 73 74 75 75
Using the System Setup Program .
Overview . . . . . . . . . . . . . Viewing the System Setup Screens. System Setup Screens. . . . . . . Commonly Used Options . . . . . .
Dell Technical Support Policy (U.S. Only) .
Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals .
Contents
Contacting Dell
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Macrovision Product Notice FCC Notices (U.S. Only)
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Index
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Contents
Contents
Finding Information
NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional information may ship with your computer.
What Are You Looking For? Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement Find It Here Dell Product Information Guide
How to set up my computer
Setup Diagram
Tips on using Microsoft Windows How to play CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer
Help File 1 Click the Start button and click Help and Support. 2 Click User and system guides and click Users guides. 3 Click Dell Inspiron Help.
Finding Information
www.dell.com | support.dell.com
What Are You Looking For? Service Tag and Express Service Code Microsoft Windows License Label
Find It Here Service Tag and Microsoft Windows License These labels are located on the bottom of your computer. Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. Enter the Express Service Code to direct your call when contacting technical support.
Solutions Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components, such as memory, the hard drive, and the operating system Customer Care Contact information, service call and order status, warranty, and repair information Service and support Service call status and support history, service contract, online discussions with technical support Reference Computer documentation, details on my computer configuration, product specifications, and white papers Downloads Certified drivers, patches, and software updates If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell 3.5-inch USB floppy drives, Intel Pentium M processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.
Dell Support Website support.dell.com NOTE: Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. The website may not be available in all regions.
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Finding Information
What Are You Looking For? How to use Windows XP Documentation for my computer Documentation for devices (such as a modem)
Find It Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen.
Finding Information
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Finding Information
About Your Computer

Front View
display latch release display
hard drive and keyboard status lights keyboard touch pad touch pad buttons device status lights power button
speakers
DISPLAY LATCH RELEASE
Press this button to release the display latch and open the display.
D I S P L A Y For more information about your display, see "Using the Display" in the Dell Inspiron Help file. To access the help file, see page 9. POWER BUTTON
Press the power button to turn on the computer or to enter or exit a power management
mode.
NOTICE: To avoid losing data, shut down your computer instead of pressing the power button.
About Your Computer
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SPEAKERS
To adjust the volume of the integrated speakers, press the volume-control key combinations. For more information, see page 32.
DEVICE STATUS LIGHTS
Turns on when you turn on the computer or flashes when the computer is in a power management mode. Turns on steadily when the battery is being charged or flashes when the battery charge is low. If the computer is connected to an electrical outlet, the light operates as follows: Solid green: The battery is charging. Off: The battery is adequately charged, the computer is turned off, or no battery is installed. Rapidly flashing green: An error has occurred regarding the battery. If the computer is running on a battery, the light operates as follows: Off: The battery is discharging normally with use. Flashing green: The battery charge is low.
TOUCH PAD AND TOUCH PAD BUTTONS KEYBOARD
Touch pad and touch pad buttons provide the functionality of a mouse. See page 33 for more information. The keyboard includes a numeric keypad as well as the Microsoft Windows logo
key. For information on supported key combinations, see page 32.
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About Your Computer
HARD DRIVE AND KEYBOARD STATUS LIGHTS
The green lights located above the keyboard indicate the following:
Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing.
A
Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled.
Turns on when the numeric keypad is enabled.
About Your Computer
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Left Side View
audio connectors
AUDIO CONNECTORS
PC Card slot
Attach record/playback devices, such as cassette players and CD players, to the connector. Attach headphones or speakers to the connector.
P C C A R D S L O T Supports one PC Card, such as a modem, wireless card, or network adapter. For more information, see "Using PC Cards" on page 35.
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About Your Computer
Right Side View
battery
BATTERY/BATTERY BAY
CD or DVD drive
When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See page 25. C D O R DVD D R I V E B A Y Accommodates a CD drive or DVD drive.
Back View
security cable slot USB connectors (3)
network connector (RJ-45) modem connector (RJ-11)
video connector AC adapter connector
About Your Computer
17
SECURITY CABLE SLOT
Lets you attach a commercially available antitheft device to the computer. For more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
USB CONNECTORS Connects USB 2.0 compliant devices, such as a mouse, keyboard, or printer.
NETWORK CONNECTOR
(RJ-45)
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do not plug a telephone line into the network connector.
Connects the computer to a network. For information on using the network adapter, see the online network-adapter documentation supplied with your computer.
MODEM CONNECTOR
(RJ-11) Connects the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer.
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About Your Computer
VIDEO CONNECTOR
Connects an external monitor. For more information, see "Using the Display" in the Dell Inspiron Help. To access the help file, see page 9.
A C A D A P T E R C O N N E C T O R Connects the AC adapter so that you can run the computer on AC power instead of battery power.
The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable.
About Your Computer
19
Bottom View
memory module cover hard drive
battery
battery-bay latch release
fan
MEMORY MODULE COVER HARD DRIVE
Covers the compartment that contains the memory module(s).
Stores software and data.
B A T T E R Y / B A T T E R Y B A Y When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See page 25. BATTERY LATCH RELEASE FAN
Releases the battery.
The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fans or the computer. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
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About Your Computer

Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections. DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. Cable modem connections that provide high-speed Internet access through your local cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection

To set up an AOL or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Click the Start button and click Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet.
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4 In the next window, click the appropriate option: If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a CD, click Use the CD I got from an ISP.
5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 46. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: Obtain and install updated drivers. Connect the printer to the computer. Load paper and install the toner or ink cartridge. Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.
Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup if you have not already done so. 2 Install the printer driver if necessary. See the documentation that came with your printer.
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3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.
USB connector on computer
USB printer cable
USB connector on printer
Power Protection Devices

Several devices are available to protect against power fluctuations and failures: Surge protectors Line conditioners Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions. The level of protection is usually commensurate with the cost of the surge protector. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices. NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet.
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Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions. NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions. Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies

NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage. NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices, such as a printer, to a separate power strip that provides surge protection. A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).
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Using a Battery
Battery Performance
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: Charge the battery for 3 hours before using the computer without the AC adapter. NOTE: Batteries for portable computers are covered only during the initial time period of the limited warranty for your computer. For more information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell portable computer with the main battery installed at all times. Use a battery to run the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay. NOTE: Battery operating time (the time it can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. Operating time is significantly reduced when you perform operations including, but not limited to, the following: Using DVD, DVD-R, and CD-RW drives Using wireless communications devices, PC Cards, or USB devices Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D games Running the computer in maximum performance mode. See "Power Management" in the Dell Inspiron Help file for more information. To access the help file, see page 9. NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD. You can set power management options to alert you when the battery charge is low. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. Do not use a battery from other computers with your computer.
Using a Battery
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CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide. CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65C (149F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.
Checking the Battery Charge

The low-battery warning provides information on the battery charge.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically. A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information about low-battery alarms, see "Power Management" in the Dell Inspiron Help file. To access the help file, see page 9.
Charging the Battery

NOTE: The AC adapter charges a completely discharged battery in approximately 3 hours with the computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like. The batterys internal circuitry prevents the battery from overcharging. When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge. If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet. The battery may be too hot to start charging if the light rapidly flashes green. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery. For more information about resolving problems with a battery, see "Power Problems" on page 53.
Recalibrating a Battery
If your system is configured with a nickel-metal hydride (NiMH) battery, you can recalibrate the battery by running the Battery Gauge Recalibration software in the system setup program.
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Using a Battery
Recalibrate your NiMH battery when one of the following occurs: A message appears, prompting you to recalibrate your battery. The typical battery operating time decreases.
When you recalibrate your NiMH battery, do not remove the battery or disconnect your computer from the electrical outlet. Allow several hours for the procedure to complete. To run the Battery Gauge Recalibration software: 1 Connect your computer to an electrical outlet. 2 Turn on (or restart) your computer. 3 When the DELL logo appears, press <F2> immediately. If you wait too long and the logo for the Microsoft Windows operating system appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. NOTE: For information about a specific item on a System Setup screen, highlight the item and see the Help area on the screen. 4 Using the left-arrow and right-arrow keys, select Exit. 5 Using the up-arrow and down-arrow keys, select Battery Gauge Recalibration and press <Enter>. The battery gauge recalibration procedure begins, and the AC adapter charges the battery until the battery gauge states Full. 6 When prompted, remove the AC adapter. The battery discharges until the battery gauge states Empty. When the battery is completely discharged, the computer automatically turns off. 7 Connect the AC adapter to your computer. 8 Without turning the system on, charge the battery until the battery LED turns off. NOTE: You can operate your computer while the battery is charging. However, do not operate your
computer using battery power until the battery is fully charged.
Using a Battery
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Removing a Battery
CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack. 1 Ensure that the computer is either turned off or connected to an electrical outlet. 2 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.
Installing a Battery
Slide the battery into the bay until the latch release clicks.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it.
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Using a Battery

Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Dell Inspiron Help file. To access the help file, see page 9.
Copying CDs
NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs. This section applies only to computers that have a CD-R, CD-RW, DVD+R, or DVD/CD-RW combo drive. The following instructions show how to make an exact copy of a CD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of the window, and then click RecordNow Help or RecordNow Tutorial.
How to Copy a CD
NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for available software patches at the Sonic support website at support.sonic.com. Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW, and DVD-RAM. The DVD-writable drives installed in your Dell computer can write to DVD+R, and can read DVD-R. However, DVD-writable drives do not write to and might not read DVD-RAM media. In addition, commercially available DVD players for home theater systems might not read all five formats. NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow. 1 Click the Start button, point to All Programs Sonic RecordNow!, and then click RecordNow! 2 Click either the audio tab or the data tab, depending on the kind of CD or DVD you want to copy.
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3 Click Exact Copy. 4 To copy the CD or DVD: If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK. If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click Copy. The computer copies the data on the CD or DVD to the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.
Using Blank CD-Rs and CD-RWs

Your CD-RW drive can write to two different types of recording mediaCD-Rs and CD-RWs (including high-speed CD-RWs). Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs. Your DVD-writable drive can write to three different types of recording mediaCD-Rs, CD-RWs (including high-speed CD-RWs), DVD+Rs. Blank DVD+Rs can be used to permanently store large amounts of information. After you create a DVD+R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process.
Helpful Tips
Use Microsoft Windows Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project. You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. You cannot create audio DVDs with Sonic RecordNow. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording. Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R. See the Sonic support website at support.sonic.com for additional information.
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Numeric Keypad
numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down <Fn> and press the desired key. To enable the keypad, press <Num Lk>. The To disable the keypad, press <Num Lk> again.
9
light indicates that the keypad is active.
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Key Combinations
System Functions
<Ctrl><Shift><Esc> <Fn><F12> Opens the Task Manager window. Enables and disables the scroll lock (only on keyboards for the U.K., Japan, and France).
Display Functions
<Fn><F8> <Fn><F9> <Fn><F5> <Fn><F3> Increases brightness on the integrated display only (not on an external monitor). Decreases brightness on the integrated display only (not on an external monitor). Enables and disables display stretch. Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously.
Speaker Functions
<Fn><F1> <Fn><F10> <Fn><F11> <Fn><F6> Audio sound mute/unmute. Increases the volume of the integrated speakers and external speakers, if attached. Decreases the volume of the integrated speakers and external speakers, if attached. Enables and disables the system beep when the speaker is enabled.
Microsoft Windows Logo Key Functions

Windows logo key and <m> Windows logo key and <Shift><m> Windows logo key and <e> Windows logo key and <r> Windows logo key and <f> Windows logo key and <Ctrl><f> Windows logo key and <Pause> Minimizes all open windows. Maximizes all windows. Runs Windows Explorer. Opens the Run dialog box. Opens the Search Results dialog box. Opens the Search Results-Computer dialog box (if the computer is connected to a network). Opens the System Properties dialog box.
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To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard.
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.
To move the cursor, lightly slide your finger over the touch pad. To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger over the surface. To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.
Customizing the Touch Pad

You can use the Mouse Properties window to disable the touch pad or adjust its settings. 1 Open the Control Panel, click Printers and Other Hardware, and then click Mouse. 2 In the Mouse Properties window: Click the Device Select tab to disable the touch pad. Click the Pointer tab to adjust touch pad settings.
3 Click OK to save the settings and close the window.
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Using PC Cards
PC Card Types
The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality. NOTE: A PC Card is not a bootable device. See "Appendix" on page 67 for information on supported PC Cards.
Extended PC Cards
An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these precautions when using extended PC Cards: Protect the exposed end of an installed card. Striking the end of the card can damage the system board. Always remove an extended PC Card before you pack the computer in its carrying case.
Installing a PC Card
You can install a PC Card in the computer while the computer is running. The computer automatically detects the card. PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. To install a PC Card: 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.
Using PC Cards
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2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again.
PC Card
PC Card release latch
The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.
Removing a PC Card
NOTICE: Before you remove a PC Card from the computer, click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Press the latch and remove the card.
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Using PC Cards
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack. 1 Connect the network cable to the network adapter connector on the back of your computer. Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. 2 Connect the other end of the network cable to a network device.
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Network Setup Wizard

The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs Accessories Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 4 Complete the checklist and required preparations. 5 Return to the Network Setup Wizard and follow the instructions on the screen.
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Before You Begin
Unless otherwise noted, each procedure assumes that the following conditions exist: You have performed the steps in the following sections, "Turning Off Your Computer" and "Before Working Inside Your Computer." You have read the safety information in your Dell Product Information Guide.
Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your computer. 1 Shut down the operating system:
a b
Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer. In the Turn off computer window, click Turn off. The computer turns off after the operating system shutdown process finishes.
2 Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.
Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside
the computer.
1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. 2 Turn off your computer (see page 39). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect any telephone or telecommunication lines from the computer. 4 Disconnect your computer and all attached devices from their electrical outlets. NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer. 5 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay. 6 Press the power button to ground the system board. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 7 Remove any installed PC Cards from the PC Card slot.
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before working inside your computer, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent data loss, turn off your computer before removing the hard drive (see page 39). Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.
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To replace the hard drive in the hard drive bay: 1 Follow the procedures in "Before You Begin" on page 39. 2 Turn the computer over, unscrew the hard-drive cover screws, and remove the cover. 3 Remove the hard drive screws.
hard drive cover screws (2) hard drive cover hard drive screws (2)
hard drive
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide. 4 Slide the hard drive out of the computer. 5 Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector. 6 Slide the hard drive into the bay until it is fully seated. 7 Replace and tighten the screws. 8 Install the operating system for your computer. 9 Install the drivers and utilities for your computer.
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42
Solving Problems
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this chapter and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell computers. The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see page 92). 1 Shut down the computer. 2 Connect the computer to an electrical outlet. 3 Turn on the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you cannot see anything on your display, hold down the mute button and press the computers power button to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer and try again. 4 When the boot device list appears, highlight Diagnostics and press <Enter> to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
Dell Diagnostics Main Menu
1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Option Express Test Function Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.
Solving Problems
43
Option Extended Test
Function Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. Tests a specific device. You can customize the tests you want to run. Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
Custom Test Symptom Tree
2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see page 92). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab Results Errors Help Configuration Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings.
4 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
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Solving Problems
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
E N S U R E T H A T M I C R O S O F T W I N D O W S R E C O G N I Z E S T H E D R I V E Click the Start button and click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K See "Cleaning Your Computer" in the Dell Inspiron Help file for instructions. To access the help file, see page 9. ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S See page 62. R U N T H E D E L L D I A G N O S T I C S See page 43.
CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Solving Problems
45
If you there is no audio

ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up by clicking the slidebar and dragging it up. Ensure that the sound is not muted by clicking any boxes that are checked. C H E C K T H E S P E A K E R S A N D S U B W O O F E R See page 56.
If you hear an unfamiliar scraping or grinding sound

Ensure that the sound is not caused by the program that is running. Ensure that the disk or disc is inserted properly.
Hard drive problems

A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. RUN CHECK DISK 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start.
E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
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Solving Problems
C H E C K T H E M I C R O S O F T O U T L O O K E X P R E S S S E C U R I T Y S E T T I N G S If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you detect a click when you insert the telephone line connector into the modem. Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.) VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.
Solving Problems
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S C A N T H E C O M P U T E R F O R S P Y W A R E If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
B A D C O M M A N D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. CD D R I V E C O N T R O L L E R F A I L U R E The CD drive does not respond to commands from the computer. See page 45. D A T A E R R O R The hard drive cannot read the data. See page 45. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? < > | Do not use these characters in filenames. I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to a nonbootable CD. Insert a bootable CD. N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use. O P E R A T I N G S YS T E M N O T F O U N D Reinstall the hard drive, see page 39. If the problem persists, contact Dell, see page 92.
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Solving Problems
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click the Start button and click Control Panel. 2 Click Add or Remove Programs. 3 Select the program you want to remove. 4 Click Remove or Change/Remove and follow the prompts on the screen. 5 See the program documentation for installation instructions. < D R I V E L E T T E R > : \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y Insert a disk into the drive and try again.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Use the integrated keyboard when working in MS-DOS mode or when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.
External Keyboard Problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C H E C K T H E K E Y B O A R D C A B L E Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD 1 Shut down the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard.
Solving Problems
49
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D KEYBOARD 1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 5 Type some characters on the external keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 92).
Unexpected Characters
D I S A B L E T H E N U M E R I C K E Y P A D Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems

The computer does not start up

E N S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E
ELECTRICAL OUTLET
The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
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Solving Problems
Slow computer performance or problems connecting to the Internet

S C A N T H E C O M P U T E R F O R S P Y W A R E If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.
A program stops responding

END THE PROGRAM 1 Press <Ctrl><Shift><Esc> simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task.
A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system

R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.
A solid blue screen appears

TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Solving Problems
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Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start M E N U R U N T H E D E L L D I A G N O S T I C S If all tests run successfully, the error condition is related to a software problem.
Memory Problems
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. Run the Dell Diagnostics. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Ensure that you are following the memory installation guidelines. Run the Dell Diagnostics.
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Network Problems
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.
PC Card Problems
C H E C K T H E P C C A R D Ensure that the PC Card is properly inserted into the connector. E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure that the card is listed. I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D P C C A R D Contact Dell (see page 92). I F Y O U H A V E P R O B L E M S W I T H A P C C A R D N O T P R O V I D E D B Y D E L L Contact the PC Card manufacturer.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see page 9.
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C H E C K T H E P O W E R L I G H T When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby modepress the power button to exit standby mode. If the light is off, press the power button to turn on the computer. C H A R G E T H E B A T T E R Y The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. NOTE: Battery operating time (the time it can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. C H E C K T H E B A T T E R Y S T A T U S L I G H T If the battery status light slowly flashes green without the AC adapter connected, the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light rapidly flashes green with the AC adapter connected, the battery may be too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. C H E C K T H E B A T T E R Y T E M P E R A T U R E If the battery temperature is below 0 C (32 F), the computer will not start up. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S See the Dell Inspiron Help file or search for the keyword standby in the Help and Support Center. To access help, see page 9.
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Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printers manufacturer. NOTE: If you need technical assistance for your Dell printer, contact Dell (see page 92). Use the code available on the Service Tag located on your printer to direct your call when contacting technical support.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information. Ensure that the printer cables are securely connected to the printer and the computer (see page 22). TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3 Click Properties and click the Ports tab. Ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R See the printer documentation for instructions.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanners manufacturer.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N See the scanner documentation for setup and troubleshooting information.
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U N L O C K T H E S C A N N E R Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information. Ensure that the scanner cables are securely connected to the scanner and the computer. VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R See the scanner documentation for instructions.
Sound and Speaker Problems

No sound from integrated speakers

A D J U S T T H E W I N D O W S V O L U M E C O N T R O L Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S Press <Fn><F1> to disable (mute) or reenable the integrated speakers. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R See "Reinstalling Drivers and Utilities" on page 61.
No sound from external speakers

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.
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E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R Sound from the speakers is automatically disabled when headphones are connected to the computers headphone connector. V E R I F Y S P E A K E R C A B L I N G Refer to the setup diagram supplied with the speakers. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E N A B L E D I G I T A L M O D E Your speakers do not work if the CD drive is operating in analog mode. 1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. 2 Click Sounds and Audio Devices. 3 Click the Hardware tab. 4 Double-click the name of your CD drive. 5 Click the Properties tab. 6 Check the Enable digital CD audio for this CD-ROM device box. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E A U D I O D R I V E R See "Reinstalling Drivers and Utilities" on page 61. R U N T H E D E L L D I A G N O S T I C S For instructions, see page 43.
No sound from headphones

C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N Ensure that the headphone cable is securely inserted into the headphone connector.
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A D J U S T T H E W I N D O W S V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Touch Pad or Mouse Problems

CHECK THE TOUCH PAD SETTINGS 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. C H E C K T H E M O U S E C A B L E Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable. If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D 1 Shut down the computer. 2 Disconnect the mouse. 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. R E I N S T A L L T H E T O U C H P A D D R I V E R See "Reinstalling Drivers and Utilities" on page 61.
Video and Display Problems

If the display is blank

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.
C H E C K T H E B A T T E R Y If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
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TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E AC A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. S W I T C H T H E V I D E O I M A G E If your computer is attached to an external monitor, press <Fn><F3> to switch the video image to the display.
If the display is difficult to read

A D J U S T T H E B R I G H T N E S S Press <Fn><F8> to increase the brightness and <Fn><F9> to decrease the brightness. M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel. 2 Click Appearance and Themes. 3 Click the area you want to change or click the Display icon. 4 Try different settings for Color quality and Screen resolution. S E E "E R R O R M E S S A G E S " If an error message appears, see page 48.
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If only part of the display is readable

CONNECT AN EXTERNAL MONITOR 1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 92).
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installedno further installation or configuration is needed. NOTE: Any third party product used with your Dell computer may require an updated driver from the third party manufacturer. NOTICE: Ensure that you are installing software appropriate for your operating system. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you: Upgrade your operating system. Reinstall your operating system. Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager.
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6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver, see the following section, "Reinstalling Drivers and Utilities."
Reinstalling Drivers and Utilities

Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.
Manually Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. 1 After copying the driver files to your hard drive, click the Start button and right-click My Computer. 2 Click Properties. 3 Click the Hardware tab and click Device Manager. 4 Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices). 5 Double-click the name of the device for which you are installing the driver. 6 Click the Driver tab and click Update Driver. 7 Click Install from a list or specific location (Advanced) and click Next. 8 Click Browse and browse to the location to which you previously extracted the driver files. 9 When the name of the appropriate driver appears, click Next. 10 Click Finish and restart your computer.
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Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.
Restoring Your Operating System

You can restore your operating system in the following ways: Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files. Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.
Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 9. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell computer to the Windows Classic view.
Creating a Restore Point
1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen.
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Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 61) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs Accessories System Tools, and then click System Restore. 2 Ensure that Restore my computer to an earlier time is selected and click Next. 3 Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type. 4 Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs Accessories System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System.
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4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked.
Using Dell PC Restore by Symantec

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer including data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore. NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC Restore. To use PC Restore: 1 Turn on the computer. During the boot process, a blue bar with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step. 3 On the next screen that appears, click Restore. 4 On the next screen, click Confirm. The restore process takes approximately 610 minutes to complete. 5 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7 Click Next. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK.
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Removing PC Restore
NOTICE: PC Restore enables you to restore your computers operating system to the condition it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computers operating system to its original state. 1 Log on to the computer as a local administrator. 2 In Windows Explorer, go to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. NOTE: If you do not log on as a local administrator, a message appears stating that you that you
must do so. Click Quit and log on as a local administrator.
If the partition for PC Restore does not exist, a message appears stating that the partition was not found. Click Quit; there is no partition to delete. 4 Click OK to remove the partition. 5 Click Yes when a confirmation message appears. The partition is deleted and the c:\ partition expands to include the newly available disk space. To check the available space, right-click the c:\ drive in Windows Explorer and select Properties. 6 Click Finish to close the PC Restore Removal window. 7 Restart the computer.
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Appendix
Specifications
Processor Processor type L1 Trace Cache L1 Data Cache L2 cache External bus frequency System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM PCI bus PC Card CardBus controller PC Card connector Cards supported PC Card connector size Data width (maximum) Texas Instruments PCI 1510 CardBus controller one (supports one Type I or Type II cards) 3.3 V and 5 V 68 pins PCMCIA 16 bits CardBus 32 bits SiS M650, 962L 64 bits 64 bits 32 bits 1 MB 32 bits Intel Mobile Celeron 12 KB (internal) 8 KB (internal) 256 KB 400 MHz
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Memory Integrated memory Memory module connector Memory module capacity Memory type Minimum memory Maximum memory Ports and Connectors Audio Modem Network adapter USB Video Communications Modem: Type Controller Interface Network adapter Video Video type Video controller Video memory 32 MB with 256 MB of system memory 64 MB if system memory is larger than 256 MB LVDS (Low-Voltage Differential Signaling) SiS M650 integrated graphics v.92 56K MDC (modem daughter card) softmodem internal bus 10/100 Ethernet LAN on system board microphone connector, stereo headphone/speakers connector RJ-11 port RJ-45 port three 4-pin USB 2.0 connectors 15-hole connector 256-MB DDR 1 one SODIMM socket 256 MB 2.5-V SODIMM 256 MB 512 MB
LCD interface
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Appendix
Audio Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Display Type (active-matrix TFT) Dimensions: Height Width Diagonal Maximum resolutions: XGA Response time (typical) Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch: XGA Power consumption (panel with backlight) (typical): Controls 0.24 mm (on 12.1-inch display); 0.297 mm (on 14.1-inch display); 0.297 (on 15-inch display) 4W brightness can be controlled through keyboard shortcuts 40 (XGA) +10/30 (XGA) 1024 x 768 at 16.7 million colors 20-ms rise (maximum), 30-ms fall (maximum) 60 Hz 0 (closed) to 180 214.3 mm (8.4 inches) 285.7 mm (11.3 inches) 357.1 mm (14.1 inches) XGA PCI bus microphone-in connector, stereo headphones/speakers connector two 4-ohm speakers 1-W channel into 4 ohms key combinations, program menus Analog Devices AD1981B 16-bit (analog-to-digital) and 20-bit (digital-to-analog)
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Keyboard Number of keys Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery Type 8-cell "smart" lithium ion (65 WHr) 8-cell "smart" nickel-metal hydride (NiMH) (43 WHr) 145.5 mm (5.728 inches) 19.2 mm (0.756 inch) 78.15 mm (3.07 inches) 0.420 kg (0.88 lb) lithium ion 0.550 kg (1.21 lb) NiMH 14.8 VDC (lithium ion) 9.6 VDC (NiMH) 3 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions See "Using a Battery" on page 25 for more information on battery life. Life span (approximate) Temperature range: Operating Storage 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 500 discharge/charge cycles 64.88-mm (2.55-inch) sensor-active area 48.88-mm (1.92-inch) rectangle 240 cpi 87 (U.S. and Canada); 88 (Europe); 91 (Japan) QWERTY/AZERTY/Kanji
Dimensions: Depth Height Width Weight Voltage Charge time (approximate) Operating time
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Appendix
AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight (with 8-cell battery): With 14.1-inch display, NiMH battery With 14.1-inch display, lithium-ion battery With 15-inch display, NiMH battery With 15-inch display, lithium-ion battery 2.9 kg (6.37 lb) 2.8 kg (6.1 lb) 3.05 kg (6.64 lb) 2.9 kg (6.37 lb) 37.2 mm (1.4 inches) 330 mm (13 inches) 268 mm (10.6 inches) 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 29.0 mm (1.14 inches) 49.5 mm (1.95 inches) 114.5 mm (4.50 inches) 0.3 kg (0.66 lb) 100240 VAC 1.5 A 4763 Hz 3.16 A (continuous) 60 W 19 VDC
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Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating Storage Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating Storage Altitude (maximum): Operating Storage 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 10,668 m (50 to 35,000 ft) 142 G 163 G 0.66 GRMS 1.3 GRMS 10% to 90% (noncondensing) 5% to 95% (noncondensing) 0 to 40C (32 to 104F) 40 to 65C (40 to 149F)
Using the System Setup Program

Overview
NOTE: Your operating system may automatically configure most of the options available in system setup, thus overriding options that you set through system setup. For more information on configuring features for your operating system, see the Help and Support Center. To access help, see page 11. The system setup screens display the current setup information and settings for your computer, such as: System configuration Boot order Boot (start-up) configuration and docking-device configuration settings Basic device-configuration settings System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly. 72
Appendix
Viewing the System Setup Screens

1 Turn on (or restart) your computer. 2 When the DELL logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
System Setup Screens

NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen. On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright. The upper-right corner of the screen displays help information for the currently highlighted option; the lower-right corner displays information about the computer. System-setup key functions are listed across the bottom of the screen.
Commonly Used Options

Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of system setup. NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 74. The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following: USB Diskette Drive Hard Drive ATAPI CD-ROM Drive Network Diagnostics NOTE: You can only boot (start up) your computer from a CD, CD-RW, or DVD drive installed as a fixed drive. During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system.
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To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key and change its order in the list. To reorder a device in the list, highlight the device and then press <F5> or <F6> to move the highlighted device up or down. Boot sequence changes take effect as soon as you save the changes and exit system setup.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering system setup. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down the computer through the Start menu. 2 Connect the computer to an electrical outlet. 3 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. 4 When the boot device list appears, highlight the device from which you want to boot and press <Enter>. The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored.
Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.
1 2
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computers service contract.
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Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on). Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.
Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.
Contacting Dell
To contact Dell electronically, you can access the following websites: www.dell.com support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda
Department Name or Service Area, Website and E-Mail Address
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924
General Support General Support
Appendix
75
Country (City) International Access Code Country Code City Code Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11
Area Codes, Local Numbers, and Toll-Free Numbers
Website: www.dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC: la_enterprise@dell.com Customer Care Tech Support Tech Support Services Sales toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724 0-810-444-3355 toll-free: 800-1578
Aruba Australia (Sydney) Country Code: 61 City Code: 2
General Support E-mail (Australia): au_tech_support@dell.com Home and Small Business Government and Business Preferred Accounts Division (PAD) Customer Care Technical Support (portables and desktops) Technical Support (servers and workstations) Corporate Sales Transaction Sales Fax
International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com 1-300-655-533 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-300-655-533 toll-free: 1-800-733-314 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341
Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1
Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 toll-free: 1-866-278-6818
Bahamas
General Support Appendix
76
Country (City) International Access Code Country Code City Code Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-534-3066
General Support Website: support.euro.dell.com E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Technical Support Fax Customer Care Corporate Sales Fax Switchboard
02 481 92 88 02 481 92 95 02 713 15 .65 02 481 91 00 02 481 92 99 02 481 91 00 1-800-342-0671 toll-free: 800-10-0238 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 toll-free: 1-866-278-6820 604 633 4966 604 633 4949 604 633 4955 toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755 1 866 440 3355 1-800-805-7541
Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Country Code: 673 Canada (North York, Ontario) International Access Code: 011
General Support General Support Website: www.dell.com/br Customer Support, Technical Support Technical Support Fax Customer Care Fax Sales General Support Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Online Order Status: www.dell.ca/ostatus AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government) Sales (Home Sales/Small Business) Sales (med./large bus., government) Spare Parts Sales & Extended Service Sales
Cayman Islands
General Support
Appendix
77
Country (City) International Access Code Country Code City Code Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1230-020-4823
Sales, Customer Support, and Technical Support
Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Technical Support (printers) Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts 592 818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060 592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 980-9-15-3978
Colombia
General Support
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Appendix
Country (City) International Access Code Country Code City Code Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420
Area Codes, Local Numbers, and Toll-Free Numbers 0800-012-0435
General Support Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Tech Fax Switchboard
22537 2727 22537 2707 22537 2714 22537 2728 22537 2711
Denmark (Copenhagen) International Access Code: 00 Country Code: 45
Website: support.euro.dell.com E-mail: support.euro.dell.com/dk/da/emaildell/ Technical Support Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 toll-free: 1-866-278-6821 1-800-148-0530 toll-free: 999-119 01-899-753-0777
Dominica Dominican Republic Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9
General Support General Support General Support General Support Website: support.euro.dell.com E-mail: support.euro.dell.com/fi/fi/emaildell/ Technical Support Customer Care Fax Switchboard
09 253 313 60 09 253 313 38 09 253 313 99 09 253 313 00
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79
Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)
Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Home and Small Business Technical Support Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) Corporate Technical Support Customer Care Switchboard Sales Fax 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 71 01 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01
Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103
Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Technical Support Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766-7200 0180-5-224400 06103 766-9570 06103 766-9420 06103 766-9560 06103 766-9555 06103 766-7000
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Country (City) International Access Code Country Code City Code Greece International Access Code: 00 Country Code: 30
Website: support.euro.dell.com E-mail: support.euro.dell.com/gr/en/emaildell/ Technical Support Gold Service Technical Support Switchboard Gold Service Switchboard Sales Fax 00800-44 14 95 18 00800-44 14 00 83 2108129810 2108129811 2108129800 2108129812 toll-free: 1-866-540-3355 1-800-999-0136 toll-free: 1-877-270-4609
Grenada Guatemala Guyana Hong Kong International Access Code: 001 Country Code: 852
General Support General Support General Support Website: support.ap.dell.com Technical Support E-mail: apsupport@dell.com Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division
2969 3188 2969 3191 2969 3196 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 1600 33 8045 1600 33 8044 1600 33 8046
India
Technical Support Sales (Large Corporate Accounts) Sales (Home and Small Business)
Appendix
81
Country (City) International Access Code Country Code City Code Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1
Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Fax/Sales Fax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444
Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02
Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 1-800-682-3639 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12
Jamaica
General Support (dial from within Jamaica only)
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Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44
Website: support.jp.dell.com Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs, projectors, printers, routers) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) Public Sales (government agencies, educational institutions, and medical institutions) Global Segment Japan Individual User Switchboard toll-free: 0120-198-498 81-44-556-4162 toll-free: 0120-198-226 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 toll-free: 0120-981-690 81-44-556-3468 044-556-3490 044-556-3801 044-556-4240 044-556-1465 044-556-3433 044-556-3430 044-556-1469 044-556-3469 044-556-1760 044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 604 633 4949 2194-6202 2194-6000 toll-free: 080-200-3801
Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2
Technical Support Sales Customer Service (Penang, Malaysia) Fax Switchboard Technical Support (Electronics and Accessories)
Appendix
83
Country (City) International Access Code Country Code City Code Latin America
Area Codes, Local Numbers, and Toll-Free Numbers 512 728-4093 512 728-3619 512 728-3883 512 728-4397 512 728-4600 or 512 728-3772
Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)
Luxembourg International Access Code: 00 Country Code: 352
Website: support.euro.dell.com E-mail: tech_be@dell.com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) 3420808075 toll-free: 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 toll-free: 0800 105 34 160 910 29 693 115 toll-free: 1 800 88 0193 toll-free: 1 800 88 1306 toll-free: 1800 88 1386 04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213
Macao Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4
Technical Support Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Website: support.ap.dell.com Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales
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Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales
Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-1519 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50
Customer Technical Support
Customer Service Main Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support General Support Website: support.euro.dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand International Access Code: 00 Country Code: 64 E-mail (New Zealand): nz_tech_support@dell.com E-mail (Australia): au_tech_support@dell.com Technical Support (for desktop and portable computers) Technical Support (for servers and workstations) Home and Small Business Government and Business Sales Fax Nicaragua General Support
toll-free: 0800 446 255 toll-free: 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0800 441 566 001-800-220-1006
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85
Country (City) International Access Code Country Code City Code Norway (Lysaker) International Access Code: 00 Country Code: 47
Website: support.euro.dell.com E-mail: support.euro.dell.com/no/no/emaildell/ Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard 671 16882 671 17575 23162298 671 16800 671 16865 001-800-507-0962 0800-50-669
Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22
General Support General Support Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard
57 95 700 57 95 999 57 95 999 57 95 806 57 95 998 57 95 999
Portugal International Access Code: 00 Country Code: 351
Website: support.euro.dell.com E-mail: support.euro.dell.com/pt/en/emaildell/ Technical Support Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 1-800-805-7545 toll-free: 1-877-441-4731 1-800-882-1521 toll-free: 1-877-270-4609
Puerto Rico St. Kitts and Nevis St. Lucia
General Support General Support General Support
St. Vincent and the Grenadines General Support
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Country (City) International Access Code Country Code City Code Singapore (Singapore) International Access Code: 005 Country Code: 65
Website: support.ap.dell.com Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales toll-free: 1800 394 7430 toll-free: 1800 394 7488 toll-free: 1800 394 7478 604 633 4949 toll-free: 1 800 394 7412 toll-free: 1 800 394 7419
Slovakia (Prague) International Access Code: 00 Country Code: 421
Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Tech Fax Switchboard (Sales) 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585
South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11
Website: support.euro.dell.com E-mail: dell_za_support@dell.com Gold Queue Technical Support Customer Care Sales Fax Switchboard 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810
Southeast Asian and Pacific Countries
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)
Appendix
87
Country (City) International Access Code Country Code City Code Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91
Website: support.euro.dell.com E-mail: support.euro.dell.com/es/es/emaildell/ Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 115 236 91 722 92 00 91 722 95 83 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539
Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8
Website: support.euro.dell.com E-mail: support.euro.dell.com/se/sv/emaildell/ Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax Sales 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185
Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22
Website: support.euro.dell.com E-mail: Tech_support_central_Europe@dell.com E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01
88
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Country (City) International Access Code Country Code City Code Taiwan International Access Code: 002 Country Code: 886
Website: support.ap.dell.com E-mail: ap_support@dell.com Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Sales Corporate Sales toll-free: 00801 86 1011 toll-free: 00801 60 1256 toll-free: 00801 65 1228 toll-free: 00801 651 227 toll-free: 1800 0060 07 toll-free: 1800 0600 09 604 633 4949 toll-free: 1800 006 009 toll-free: 1800 006 006 1-800-805-8035 toll-free: 1-866-540-3355
Thailand International Access Code: 001 Country Code: 66
Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Corporate Sales Transaction Sales
Trinidad/Tobago Turks and Caicos Islands
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89
Country (City) International Access Code Country Code City Code U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344
Website: support.euro.dell.com Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct and general) Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (5005000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 toll-free: 000-413-598-2521
Uruguay
General Support
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Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet (1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY (1-877-335-5889) 1-877-673-3355 8001-3605
Automated Order-Status Service AutoTech (portable and desktop computers) Consumer (Home and Home Office) Technical Support Customer Service DellNet Service and Support Employee Purchase Program (EPP) Customers Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Technical Support Employee Purchase Program (EPP) Customers Printers and Projectors Technical Support Public (government, education, and healthcare) Customer Service and Technical Support Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
U.S. Virgin Islands Venezuela
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Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
FCC Notices (U.S. Only)

Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to be a Class B digital device. Once you have determined your computers FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers 92
Appendix
instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with FCC regulations: Model number: PP08S Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400
Appendix
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94
Appendix
Index
A
air vents description, 20 system view, 20 audio connectors description, 16 system view, 16 audio. See sound CD drive problems, 45 CDs copying, 29 using, 29 Check Disk, 46 computer crashes, 50-51 specifications, 67 stops responding, 50 conflicts software and hardware incompatibilities, 62 Customizing, 33 display description, 13 problems, 58 system view, 13 display latch button description, 13 system view, 13 documentation help file, 9 online, 10 Setup Diagram, 9 System Information Guide, 9 drivers about, 60 identifying, 60 reinstalling, 61 drives problems, 45 See hard drive DVD drive problems, 45 DVDs using, 29
B
battery charging, 26 checking the charge, 26 description, 17, 20 installing, 28 low-battery warning, 26 performance, 25 recalibrating, 26 removing, 28 storing, 28 system view, 17, 20 blanks removing, 36 boot sequence, 73
D
Dell contacting, 75, 92 support policy, 74 support site, 10 Dell Diagnostics, 43 Dell Premier Support website, 9-10 device status lights, 14 description, 14 diagnostics Dell, 43
E
error messages, 48
C
CardBus technology PC Cards, 35
Index
95
F
fan description, 20 system view, 20 fixed optical drive description, 17 system view, 17 floppy drive description, 20 system view, 20
K
keyboard description, 14 numeric keypad, 31 problems, 49 shortcuts, 32 system view, 14 keyboard status lights description, 15 system view, 15 keypad numeric, 31
N
network Network Setup Wizard, 38 problems, 53 setting up, 37 network connector description, 18 system view, 18 Network Setup Wizard, 38
H
hard drive description, 20 problems, 46 replacing, 40 system view, 20 hardware conflicts, 62 Dell Diagnostics, 43 Hardware Troubleshooter, 62 Help and Support Center, 11 help file, 9
P
PC Card slot description, 16 system view, 16 PC Cards blanks, 36 CardBus technology, 35 extended, 35 installing, 35 removing, 36 slot, 35 types, 35 wireless network adapter, 35 power line conditioners, 23 problems, 53 protection devices, 23 surge protectors, 23 UPS, 23 power button description, 13 system view, 13 power light conditions, 53
L
labels Microsoft Windows, 10 Service Tag, 10
M
memory module cover description, 20 system view, 20 messages error, 48 microphone description, 16-17 system view, 16-17 Microsoft Windows label, 10 modem connector description, 18 system view, 18 monitor. See display
I
installing parts before you begin, 39 turning off your computer, 39 Internet connection, 21 IRQ conflicts, 62
96
Index
printer cable, 22 connecting, 22 problems, 55 setting up, 22 USB, 22 problems blue screen, 51 CD drive, 45 computer crashes, 50-51 computer does not start up, 50 computer stops responding, 50 conflicts, 62 Dell Diagnostics, 43 drives, 45 DVD drive, 45 error messages, 48 hard drive, 46 keyboard, 49 lockups, 50 network, 53 power, 53 power light conditions, 53 printer, 55 program crashes, 51 program stops responding, 51 programs and Windows compatibility, 51 scanner, 55 software, 50-52 sound and speakers, 56 speakers, 56 technical support policy, 74 video and display
R
Restore System, 62
S
safety instructions, 9 scanner problems, 55 screen. See display security cable slot description, 18 system view, 18 Service Tag, 10 Setup Diagram, 9 software conflicts, 62 problems, 51-52 sound problems, 56 volume, 56 speakers description, 14 problems, 56 system view, 14 volume, 56 specifications, 67 support contacting Dell, 75, 92 policy, 74
system setup program commonly used options, 73 purpose, 72 screens, 73 viewing, 73 system views back, 17 bottom, 17, 20 front, 13 left side, 16 right side, 16-17
T
technical support policy, 74 touch pad about, 33 customizing, 33 description, 14 system view, 14 troubleshooting conflicts, 62 Dell Diagnostics, 43 external keyboard problems, 49 Hardware Troubleshooter, 62 Help and Support Center, 11
U
uninterruptible power supply. See UPS UPS, 23
Index
97
USB connector description, 18 system view, 18
W
warranty, 9 Windows XP Device Driver Rollback, 61 Hardware Troubleshooter, 62 Help and Support Center, 11 Network Setup Wizard, 38 Program Compatibility Wizard, 51 wireless network adapter PC Cards, 35 wizards Network Setup Wizard, 38 Program Compatibility Wizard, 51
V
video connector description, 19 system view, 19 video. See display volume adjusting, 57
98
Index

Owner's Manual: Dell™ Inspiron™ 1000

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Dell Inspiron 1000

Notes, Notices, and Cautions

Abbreviations and Acronyms

P/N Y6960 Rev. A01

About Your Computer

Left Side View . Right Side View Back View

Setting Up Your Computer

Setting Up Your Internet Connection Setting Up a Printer

Printer Cable . . . . . . Connecting a USB Printer Power Protection Devices

Surge Protectors . . . . . . . Line Conditioners . . . . . . . Uninterruptible Power Supplies

Checking the Battery Charge . Low-Battery Warning Charging the Battery .

Recalibrating a Battery Removing a Battery

Installing a Battery Storing a Battery .

Using CDs, DVDs, and Other Multimedia

How to Copy a CD . . . . . . . . Using Blank CD-Rs and CD-RWs . Helpful Tips . . . . . . . . . . .

Using the Keyboard and Touch Pad

Customizing the Touch Pad

Extended PC Cards . Installing a PC Card Removing a PC Card

Removing the Hard Drive

When to Use the Dell Diagnostics Drive Problems

External Keyboard Problems . Unexpected Characters . . . Lockups and Software Problems

Network Problems . PC Card Problems Power Problems .

Sound and Speaker Problems

What Is a Driver? . . . . . . . Identifying Drivers. . . . . . . Reinstalling Drivers and Utilities

Resolving Software and Hardware Incompatibilities Restoring Your Operating System .

Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec . . . . .

Using the System Setup Program .

Dell Technical Support Policy (U.S. Only) .

Macrovision Product Notice FCC Notices (U.S. Only)

How to set up my computer

About Your Computer

About Your Computer

DEVICE STATUS LIGHTS

key. For information on supported key combinations, see page 32.

About Your Computer

HARD DRIVE AND KEYBOARD STATUS LIGHTS

Turns on when the numeric keypad is enabled.

About Your Computer

Left Side View

About Your Computer

Right Side View

network connector (RJ-45) modem connector (RJ-11)

video connector AC adapter connector

About Your Computer

SECURITY CABLE SLOT

About Your Computer

About Your Computer

battery-bay latch release

Covers the compartment that contains the memory module(s).

Stores software and data.

Releases the battery.

About Your Computer

Setting Up Your Computer

Setting Up Your Internet Connection

Setting Up Your Computer

Connecting a USB Printer

Setting Up Your Computer

USB connector on computer

USB printer cable